I’m having the same issue as “faithmediallc”. I’ve re-downloaded the theme last night (as you’ve mentioned you updated it) but the Instagram feed still doesn’t show up. I’ve entered the token, it’s either the demo display that shows up or nothing at all. Very disappointed…and even more than that, to require a further purchase of support for YOUR bugs, not for mistakes on our part or lack of knowledge…

Hi, I’m using Petica-1-0-0-Sections-Ready , Can you post how to remove completely “REFINE BY” from category section ? Example on my collections page https://www.importedelectronics.com/collections/all

Hi! I contacted the support but they still do not respond :(((

I want to move the collection description content block to appear under the collection at the very end of teh pagination of products. What code do I need to move to do this?

Hello, can I please get some help? Mega menu 5 is not working we need it as our catalog is very large. The product vendor/brand is also not working it is showing all products to same vendor/brand even tho items are tagged to correct vendor/brand how to fix this? I did submit ticket to support but got no response, thanks

Hi, where can I find the AJAX codes for adding products to cart?

Does anyone know how to turn of the “Add To Cart Button” I feel like I have looked everywhere but obviously I have not.

hi, I’m very interesed in linked product options ( https://help.shopify.com/en/themes/customization/products/variants/link-product-options-in-menus) . does this theme support it ?

i want my store logo to the upper left and a wider search bar is this possible to get?

hey is it possible to have my “search bar” longer , and i will also like the logo on the upper left please

There’s a line dividing the title and description… Is there a way to remove that?

Hi, I have a small bug on the product page. The section RECENTLY VIEWED PRODUCTS shows the products, but without images (only title and price). Regards!

Hi, the Ella theme is great however we found a few issues and also emailed through to your support address awaiting an answer. Issues we have come across is the “show more” button is not working and customers review there is no button where people can write reviews. How do we fix this? Thanks!

i have had you theme for about two years now great theme and support but after this new update i have been having problems and support is not replying at all starting to get disappointed

Hello, tried contacting you 3 times and noone responds. Тhe theme has bugs – does not display Instagram feed and the size chart. Are you going to respond at all?!

Can you please tell me how the image resize option works for product images? We have set image to crop images so that all product images show same size but it did not work all product images on home, collection and product pages are all different sizes. How to fix this? We sell our own products and from drop-ship companies so images are not going to be all same size. How to make it so all product images are same sizes with your theme? thank you. and I send several Emails and nobody reply, Please reply my Email, thanks

I can’t get the “new” & “hot” icons to work either. I looked at screenshot which was not very helpful

hi just purchase the theme, how do i make it RTL in version 3?

I’ve had this theme for over a year now. Ever since this new update I am having trouble with the instagram widget. It will only show the demo content. I’ve changed the auth token, still no success. I’ve noticed that previous versions also required you to provide your username in the widget fields along with the auth token. That field is missing in the new version of the theme. Could this be the reason why?

Hello there, i have paid for the support package 2 months ago and contacted the author for issues i am having twice but there has been no respond or any communication. i have emailed fo rthe 3rd time now. can i please have the refund for the support package paid for as there has been no respond or anyone to help me with the issues i have been having with the theme. its is frustrating that it has wasted my 2 months waiting and with what i have page just for support.. nothing has been done.

can someone please get back to me and refund me the support package i have paid for asap.

thanks