1403 comments found.
Hi, I am having some issues on my website. I have requested support, you guys said it was fixed, but sadly not. I have then sent a new e-mail. What is the status on my support?
Regards,
Marcus
Hi Marcus,
As we can see , our support agent has replied on your ticket about 25 minutes ago. Please, check her response. But you can actually just update the theme to the version 2.2.1, that was released today. It includes the needed fix.
Best regards, Crumina
Hi, for some reason I have not received that e-mail. I would love to do that, but for some reason I am unable to login to my website.
Hi Marcus,
We have updated your theme via FTP access. But we don’t see changes. It looks like your site has strong cache from Cloudflare. Please, go and clear it. We also strongly recommend to disable any caching, including Cloudflare, while development process. Once your site is ready for production, you can enable it again. Probably cache is the reason for login issues too. Please, do the needful and let us know in your ticket thread if it helped or not. Thanks!
Unyson update latest add-ons ajax blog. Theme error page number.
Hi,
Please, submit a ticket at our help desk by this link https://support.crumina.net/help-center/tickets/new with your site URL, your WP-admin login and password, and your FTP access details. Also please provide a more detailed description of the issue. Our team will review it tomorrow and will suggest a solution.
Thanks!
Best regards, Crumina
You can try update Unyson Extensions Ajax blog latest version. And check https://olympus.crumina.net/blog-grid/ Page Number not work
Please reply ticket id 1985. Thanks.
We’ll do it tomorrow, as our working day is over. Our support agent will respond to your ticket tomorrow morning. BTW, we checked the issue with Ajax blog extension and we couldn’t replicate it on our end. So please send your site URL, your WP-admin login and password, and your FTP access details in your ticket thread too, so we could check it directly on your site. Thank you!
Hello, Theme support add captcha login and reg new user? Thanks.
Hi,
There is no captcha feature in the theme’s native sign in/sign up form that is placed on the demo home page. But it is available on default Login and Register pages of the Youzer plugin.
You may want to test the theme before purchase by creating a test account by this link http://olympus-wp-test.crumina.net/get-trial-installation/
Thanks!
Best regards, Crumina
Hi, does this theme comes with a searchform to filter different profile fields to get an specific member results? Something like this: https://i.gyazo.com/b8ded317bcb15f9a46beca916a11a5ef.png
Hi,
The theme does not have such a feature.Most likely it can be achieved via additional third-party plugins.
Best Regards,
Crumina.
Hi, please can you say me how to import demo data and options?
Hi,
Please, follow instructions from this article https://support.crumina.net/help-center/articles/69/80/326/theme-installation-and-demo-data-import
Thanks!
Best regards, Crumina
Hi,
i want to buy your Product…thats awesome…but i have a few question about Olympus…
1.i should create a RTL website.does your team do this? 2.i can’t find register page for members.where is it? 3.how can i see user’s dashboard?
Hi,
1. The theme does not support the RTL version yet. 2. Besides Youzer register page (http://prntscr.com/nkzwp9), the Olympus has own login/register form that you can add to any page of your website (http://prntscr.com/nkzp5j). 3. User with “subscriber” role cannot see the admin dashboard, they are only allowed to change their profile settings (https://prnt.sc/nkzrpl). Actually, all of that and other features you can check on a test installation. You can get the access to trial installation by this link: http://olympus-wp-test.crumina.net/get-trial-installation/
Best Regards,
Crumina.
Thank you for your answer
Can we make RTL affairs ourselves? Is open source format?
Hi,
Yes, it’s open source format. You can create RTL version yourself.
Best regards, Crumina
Hi,
Is it possible for your team to pay RTL for a separate fee? And at what price?
Hi,
Please, mail us at info@crumina.net and our project manager will assist you with your questions.
Thanks,
Best Regards, Crumina.
Hi, I found a trouble on mobile devices. Create the page with Google Adsense, Some scripts do not work properly. (fixed left menu is not fixed,login modal do not work,etc…) Is this conflict of scripts?? I have Tested on ios and android.
Hi,
Please, submit a ticket at our help desk with your site URL and your WP-admin login and password https://support.crumina.net/help-center/tickets/new Our team will check your modification and will advise a solution.
Best regards, Crumina
I just filed a bunch of support tickets for my new install. But I wanted to comment here that I love this theme. There are a few little rough edges that you can tell are getting worked on.
This has almost all of the features I needed.
Hi,
Thank you for kind words! We are happy to know you like this theme. Tomorrow our support agents will respond to your tickets.
Best regards, Crumina
Just to let everyone know, I filed 9 tickets in 1 night and all were dealt with by morning when I woke up. Amazing 
Thank you! Hope you enjoy the theme as well as our support
Hello, super template! How to change icons in the header menu for notifications etc. I dont want the default from theme
Hi,
There is no option to change those icons. Please, submit a ticket at our help desk and our team will advise you how and where to change them https://support.crumina.net/help-center/tickets/new
Best regards, Crumina
Is there a way I can customize the fields for the login/registration form?
Hi,
There is no way to customize the fields for the login/registration form at the current moment. We already took such request into account and will look for the best way to adding such feature in the future.
Thanks,
Best Regards, Crumina.
Last pre-sale question I think. BuddyPress 5.0.0 will be coming out in a month. Have you tested with any pre-releases yet? Do you know of anything that it will break? Does it bring any new features?
Hi,
No, we haven’t tested BuddyPress 5.0.0. As far as we know yet there is no pre-released version available for download anywhere.
Best regards, Crumina
Is there a way to remove that menu from the left hand side of the template?
Hi,
Yes, there is an option to remove the left panel in the theme.
Best regards, Crumina
Does this include the Youzer extensions?
Specifically I am wondering if it has the member types youzer extension, and if it themes it nicely?
Hi,
No, Youzer extensions are separate products and must be purchased extra. Only Youzer plugin comes included with the theme.
Best regards, Crumina
Does the theme integrate well with the extensions? Like the member types directory, it looks good?
Hi,
We haven’t tested them , because they are paid. If you purchase both the theme and the member types youzer extension, and if you find any issues with display of elements, we will improve styling for them.
Best regards, Crumina
thank you. I’ll probably do that. Just to say it though, they would give you free copies if you asked so you could test.
Thank you for the suggestion! We’ll discuss such possibiity with the Youzer author.
It is possible to users/members add events?
Hi,
By default, no. But you can extend members permissions with some additional WP plugin, like this one https://wordpress.org/plugins/user-role-editor/
Best regards, Crumina
Hello. I have created several tickets and am waiting for answers. Please check your support area. Hugs
Hi,
There were days off because of Easter holiday in our country. Today is a working day. We will review your tickets today.
Thank you for understanding!
Best regards, Crumina
How can users post blog entries?
Hi,
To allow users post blog entries, you need to change their role by default from Subscriber to another role in “Settings > General” section http://prntscr.com/niljne More information about roles and their capabilities you will find in this article https://codex.wordpress.org/Roles_and_Capabilities
Thanks!
Best regards, Crumina
It is not possible to publish posts on the blog from FRONTEND, in the same way as “state”, “slideshow”, “file”, “photo”, ...? from profile page?
No, it’s not. These are regular blog posts, that are added from the admin dashboard. They are just reflected under the Posts tab on the user profile page, if that user has created any posts.
Actually it is not safe to change user roles in the WP admin dashboard. It’s better to use additional plugins for this purpose. For example this one https://wordpress.org/plugins/user-role-editor/
Just one pre-purchase question from me please. Can any member be allowed to post blogs and shop products? (for a community)
Hi,
By default all members acquire role of subscriber. It doesn’t allow users to post blogs and shop products. The role can be easily changed in Settings > General section giving needed capabilities to the user. More about WordPress and Woocommerce roles and their capabiities you will find in the articles below: https://codex.wordpress.org/Roles_and_Capabilities https://docs.woocommerce.com/document/roles-capabilities/Thanks!
Best regards, Crumina
Before I buy this. I have a few questions:
1. Can the colors of the site be changed (white background, sidebar, topbar, top menu, etc) – if so what can be changed?
2-A. Can this be on one site/ domain, or multiple sites/domains per license? 2-B. Can the license be transferred to another site/ domain?
3-A. I want this to only be a forum website, can the shop functionality be removed? 3-B. Can the Events functionality be removed? 3-C. Can the blog functionality be removed?
4-A. Can the sidebard menu icons be changed? 4-B. Can the user badges be change?
5-A. Can forum users be banned? 5-B. Can users send private messages with each other?
Hi,
The answer on all your questions is Yes.
Best regards, Crumina
Hi team,
Can we get trial verison theme? We already purchased youzer plugin. And we ready to purchase your theme also, but we have some doubts, we need to clear that first. Thats why we asking 1 week trial or one onth trial. And olymbus mobile app is available ?
Hi,
We can give you trial for one week. Please, mail us at info@crumina.net and we will create a test installation for you on Tuesday.
Best regards, Crumina
Hello! Interested in this theme. Looks impressive. Currently I am using Kleo, which I like, as they have a lot of optimization and performance tie ins that make the theme work well. Do you have the same?
Also, Since i already have an established website on Buddypress, would importing the theme in any way erase members, etc? We already use Youzer.
Last, I saw mention of a mobile app on your template product page. Is Olympus ready to go for an app? Do you provide services to help mold a website using this theme into a standalone mobile app?
Thank you
Hi,
Thanks for compliments!
We haven’t done any performance optimization within the theme. It is lightweight by itself, so performance mostly depends on third-party plugins that users might want to install.
Youzer plugin, that comes integrated with the theme, does have performance optimization.
We have mobile app templates in our Olympus HTML version, but we don’t plan such for Olympus WordPress. If there are any existent apps for BuddyPress, most likely they will work with Olympus well too.
Best regards, Crumina
