211 comments found.
Hello,
I’m having an issue with the popup cart (the one that displays on Desktop when you hover over the bag icon). The subtotal isn’t display correctly.. for example: the sub-total should display “20.00” but instead displays “2000”.
How can I fix this issue? Austin
Hi Please send problems via email shopfiytemplate@gmail.com We’ll check fo you
I am using the Uma theme… really like how it works on the homepage but as soon as I go to a normal page the CMS seems very limited? what am I doing wrong. How come all the editing features on the homepage are missing? how do I add sections to contain the different sorts of content?
Purchase code e9b3ae55-2283-4eed-b17a-e44c63926071
Hi Please send problems via email shopifytemplate@gmail.com We’ll check for you
Hi, I’m trying to connect the newsletter in the footer. Mailchimp is no longer supporting Shopify. Instead ShopSync app is required. How am I able to set up the newsletter signup in the Footer to connect to my MailChimp account?
Hi please send problems via email shopifytemplate@gmail.com
What email are you using? ex: MailChimp
Great theme
Hello.
I am trying to upload this theme to Shopify. Shopify does not accept themes over 50MB. The zip I have is 80MB. What should I do?
Hi you need extract file You’ll see each zip file for homepage theme
Hi there, I am not a coder but I bought your thems because I would like to use your themes for my new web project. I saw in your documents that you have a PSD, so how I can get those PSD? Because I don’t have another way how I can explain my idea for my coders (it will be good if you have sketch files).
Yes. In document We have a file psd. if you need full file psd We can share it via email for you. But We have only file PSD, not yet file sketch
Thanks, It will be fine if your are send me PSD on my mail.
Please give for me your email
My mail nonikaleksandr@gmail.com
Can I get a PSD or something wrong?
Hi Please wait. My internet has problems. We’ll share direct via email for you
I shared via your email. If possible, please rate our theme 5 stars at Themeforest:
Thank you for your interest in our theme as well as our support services.mail. Please check
hi there,
i cant seem to find the option popup “someone purchased the “product name + image 15 minutes ago” which can been shown in the left bottom corner of the website as a pop up banner ? where can i enable this option in the theme?
kind regard, xz0ne
Hi Please contact via email shopifytemplate@gmail.com We’ll check for you
Hi. Shopify says zip file cannot be more than 50mb when I try to upload the uma_17_electro3 zip file that is only 3,254 KB. I don’t understand why it won’t let me upload your theme. Please help.
Hi
Please try again and see this video install https://www.youtube.com/watch?v=z5tHJyoNzNIHello, we send you emails for more than 2 weeks in order to tell us how to fix the language application that give us an error! you tell us that you fixed the problem but it still here and you stoped responding to our emails!!! can you please help us solve this ? Regards
Hi mate,
Thank you for using our theme, please notice us in your email, or provice us your email address, so we can check for you
Regards!
Hi mate,
We are sorry, but we have provided you with the images of it working in email, it still working when I check in my desktop. In the last email, you said that you want to refund, so we are happy to refund you. If you have any additional technical requirements, you can discuss it via email, so our technical team will assist you.
Best regards.
Hi, No it’s not working, and i try in different machines! this is the errors it gives:
[Error] Unrecognized Content-Security-Policy directive ‘worker-src’.
[Error] Failed to load resource: the server responded with a status of 404 () (aa927cd5e35e7ebcc41d83ecce26d47d.jpg, line 0) [Error] Failed to load resource: Le certificat de ce serveur est invalide. Vous vous connectez peut-être à un serveur qui prétend être « shopifytemplate.com », ce qui peut éventuellement compromettre vos données confidentielles. (dashboard, line 0) [Error] Unrecognized Content-Security-Policy directive ‘worker-src’.
[Error] Failed to load resource: Le certificat de ce serveur est invalide. Vous vous connectez peut-être à un serveur qui prétend être « shopifytemplate.com », ce qui peut éventuellement compromettre vos données confidentielles. (dashboard, line 0)
/admin/themes:1 Invalid ‘X-Frame-Options’ header encountered when loading ‘https://editions-vetiver.myshopify.com/admin/online-store/embedded-modal-host?hmac=41ea378fb513a872a5e338d0dd87b0db8f0eb529fff7a5c70e46021972fb8efd&locale=en-US&shop=editions-vetiver.myshopify.com×tamp=1563275008&shopId=8193343524&sessionId=2974ddd6-3d32-447c-8346-59a82d88de79': ‘ALLOW-FROM https://editions-vetiver.myshopify.com' is not a recognized directive. The header will be ignored.
Please give us a solution as we lost a lot of time developing our project based on your template
Regards,
Hi Please contact via email shopifytemplate@gmail.com and send url+email+pass into that email
We’ll check it
Already done we send you an email with access to the store, it was the first email we send you !!! so you already have access to the store
I just forwarded all the emails we send you
Ok thanks
hi there,
i was wondering were do i need to put the code below, for making my add to cart button shake, on a single product page?
thxs n advance! grt, xz0ne
code : animation: shake 3.72s ease infinite; font-size: 34px;
}
@-webkit-keyframes shake { 0% { transform:translate(0,0);-webkit-transform:translate(0,0) } 2.0979% { transform:translate(5px,0);-webkit-transform:translate(5px,0) } 4.1958% { transform:translate(0,0);-webkit-transform:translate(0,0) } 6.29371% { transform:translate(5px,0);-webkit-transform:translate(5px,0) } 8.39161% { transform:translate(0,0);-webkit-transform:translate(0,0) } 10.48951% { transform:translate(5px,0);-webkit-transform:translate(5px,0) } 12.58741% { transform:translate(0,0);-webkit-transform:translate(0,0) } 100% { transform:translate(0,0);-webkit-transform:translate(0,0) } }
Hi please contact via email shopifytemplate@gmail.com
We’ll help you
Send, i hope you responses soon !:)
Ok, Thank you, so please discuss in that mail
Regards!
i purchased your theme and I’m trying to use your documentation to set it up, but I dont see any details about the options. http://shopifytemplate.com/themeforest/st-uma/doc/doc_uma.html#!/loadingsite
This just lists the same things that I can see in the theme set-up without any explanation about what they do. Am I missing something? Are there any details to actually explain what these options are.
Product Pages-> Layout Full—> Check box Show SKU, Show Vendor, Show Type, etc nothing appears and each time I click a box all the images disappear from the preview???
Contact Page-> Map Contacts ->> Un click Enable Map contacts and the whole block disappears even though the info Contacts are still checked.
Hi
Please send info and request via email shopifytemplate@gmail.com We’ll check and fix for you
Hello,
We purchased your template a little while ago to use for a client website (website still in development), and I can not install the multilingual app, every time I try I get an error message
This is the message I get :
Oop…! Having a difficult error which is under investigation by our expert staff. We will fix it as soon as possible
Can you please assist me to get this working?
Regards
Hi
Please contact via email shopifytemplate@gmail.com We’ll check it and send info your store include url+email+pass
DO you have demo with access to the back end for review?
Hi You can refer document It show backend review http://shopifytemplate.com/themeforest/st-uma/doc/doc_uma.html
Hello. Having trouble with cover slideshow being responsive for mobile.
Thank you!
Hi mate,
Thank you for using our theme, please send your issues with your shop information to shopifytemplate@gmail.com, so we can check & help you
Regards!
Hi there,
I have gone into the Edit language section and found the “Opening Soon” Text and wish to add the name of the store below this. I have tried “Opening Soon”
“Name of Store” but wont accept this how do I achieve this please help.
Many thanks Anurag
Hi Please send problems via email shopifytemplate@gmail.com and don’t forget email+url+password, We’ll check for you
Hi, I have dropped an email to you (shopifytemplate@gmail.com). Please check and respond on the same.
Looking forward to your response. Thanks
Ok, so our technical team will discuss with your via email
Regards!
I have sent you a ticket through the support tab, but it is about the video on the slideshow. The slide shows that the video is loading forever. I have added shopifytemplate@gmail.com as a account member. Please let me know how to fix this issue.
Hi Watanabe,
I not sure about your email address, so please let us know if you still need our help. In another case, we’ve replied your mail, please check & discuss in that mail
Regards!
The video on the slideshow does not work even when the YouTube ID is entered properly.
Hi Watanabe,
I not sure about your email address, so please let us know if you still need our help. In another case, we’ve replied your mail, please check & discuss in that mail
Regards!
Hello,
I cannot figure out how to show the color variant of my products.
The UMA theme as 2 options:
1/ Show Variants Image 2/Show Variants Background
What is show variants Background?
In my previous Shopify Theme, I just had to upload a 64X64 pixel image representing the color of my products Variant(Naming it the same way) in the Asset folder to show in the swatch It doesn’t work the same way in your theme.
What is the process? I cannot find it the online manual.
Thanks for your help.
Eric
Hi mate,
You can go to http://shopify.com/admin/settings/files to upload background image for swatch variants, with *.png file. Example: color Red Caro => upload image: red-caro.png, color Blue Sky => upload image: blue-sky.png.
If you need any helps, please send your shop information with your issues to shopifytemplate@gmail.com, so our technical team can check & help you
Regards!
is that extra cost? thank you
Hi
What does your mean?
Hi there,
I want to purchase this theme. However i will be using this fashion/clothing products, is there a size guide option on product pages?
thanks heaps, Mustafa Zahidi Zeethreads
Hi
We can add size guide like demo here https://st-o2.myshopify.com/collections/left-list/products/donec-fringilla?variant=28018813329