51 comments found.
I just need to know how to change the portfolio item top image. Cant seem to find this option anywhere
Hi there,
This is where you want to change? https://prnt.sc/rmla5j
You can find here: Theme Option -> Page Title
Thanks
Well yeah that sets a global image for the whole website. It does not make sense for a portfolio. All portfolios should have an option to select different image. Like we have for pages.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com/submit/
I will add option.
Thanks for your submission!
Regards.
Hi there, I recently installed this theme on my website. But there seems to a problem with the theme. I was customizing it but the home page from the portfolio is not responding at all. The content cant be seen and anything I am adding through WP bakery is not working
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Yes i have raised a ticket #2328273. can you please have a look at it
Are you guys there? It has been a day and no one has answered back to me on my ticket
Now, I will check.
Thank you for your response. I have replied you back please check
Please check my theme
I am waiting for a quick response. I need to get my website live as quickly as possible. I have given access on the ticket. Please resolve it.
Thank you for fixing the theme.
Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
Hi there I just purchased the Archio theme. Just a couple of questions. I’m trying to hide the page title on my homepage. I thought that to do this I would need to go to Page Settings > Page Title > Displayed and select Hidden, but when I do this and update the page, the page title is still there and next to displayed it has reverted back to Theme Option. Also is there a way to specify or have menu items that will only appear in the hamburger menu not on the main (non collapsed) menu?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Will the theme be upgrade soon to support WordPress 5.3? Many Thanks
Yes, the theme is support WordPress 5.3
Thanks
Hello. Trying to install CTCore, getting an error Download failed. Forbidden
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Do you have multilanguage support?
Hi there,
The theme has multilanguage support.
Thanks
I have a problem with the category page pagination when clicking on other links neither the current or the next button, it shows an error
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello im the person who buy archio, romada and troma, i have a couple of question on archio.
First, how can i change the color of sticky menu on desktop (is white right now) Second how can i change the banner image on single portfolio item? this is the link https://consulenzaimmobiliaremodena.it this is my email: mattegaglia1999@gmail.com
Hello,
1. What layout do you want to change the color sticky menu?
2. You can find here: https://prnt.sc/pgg88c
Thanks
i want to change sticky menu header on desktop at the moment is white i want change this color
I could not check your site: https://prnt.sc/pgjjdv
Could you please update your question and attach the info site (link+admin access) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Hi,
We have problem to install following plugis:
1. CTCore
2. CTImport
3. Revolution Slider
4. WPBakery Page Builder
Let me know if you need login to our wordpress. Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, we have a problem in installing all the required plugin required to the template in our website. Some plugins can’t load correctly and others, like CTCore can’t get installed properly giving a forbidden download. Can we get some support? Thanks in advance and good day.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’ve submitted a private ticket, thanks in advance.
Let me check. Thanks
Hi, I can’t afford this much cost as this is my first project. Can you please help me out. Thank you in advance.
Hello, how much do you want to buy archio? Thanks
Hi how are you I am a developer that I make website and I just need buy them your slider please tell me how I can take it and if I want puy it how much and how I can buy it I dont want them now just I need your slider plesae answer me and I like that have cominication with you
Hello, I use slider revolution plugin. You want to be a slider export file?
yes I need slider export file
Oaky. It is free with you. Please email me: casethemes.net@gmail.com
Please I want to change the building on the footer to another thing…how do I go about that?
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
I will update options.
Thanks for your submission!
Please where can I change the image on about us page
Hello, would you like to change this background image? http://prntscr.com/nr0u2e
Thanks
Yes
Hello, thank you for buying our theme. You can find here: Theme Option -> Page Title -> Background
Thanks
Thanks…I have fixed that…appreciate your response
How can i disable Pinterest icon? we are using just facebook and twitter, but i can’t see how to disable it if im not using it (inside pages)
Solved, didnt realize i just had to remove the URL
Yes, please feel free to contact us with any questions you might have, we’re always happy to help. By the way, can you help me with this. Thanks
Hi! i need help trying to edit the portfolio, the pages doesnt have support for WPBakery, and they show some codes and stuff from it
Hello, can you find here: http://i.prntscr.com/D7YwdJkXQhKkfWSLJXI3WQ.png Thanks
Access denied (the link you posted)
WPBakery Page Builder -> Role Manager -> Post types ( Custom ) http://prntscr.com/nn2j7w
nice!!! thank you, now its working!!!
Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
demo content is not importing. Seems to be an issue with uploading the attachment-data.xml fine
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Your support portal doesn’t work either. Just leaves the following error when tried to submit verified ticket: SORRY, AN UNKNOWN ERROR OCCURRED.
Yes. I will check. Thanks
Hi, i have a problem when i try to import the demo content
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hi i need add the word “menu” over menu in header menu principal
Hello, please send me a screenshot where you want to add. Thanks
Hi! im interested in buying it, but is there a problem if i install the theme on a test server, then migrate it to the definitive adress we are going to use? because we are not sure what domain name we will use(problems with registration, names already registered)
Hello,
Thank you for your interest. When you install on the test server and move to another server, it will not affect the Archio theme. The theme always works well in any server.
Thanks
Nice! hope everything works fine
Please feel free to contact us with any questions you might have, we’re always happy to help.
