4653 comments found.
Hey i have been trying to reach your support team but still no answer. Could you please help me about it ?
Hi gezicenga,
Thank you for your waiting. Your email was sent on Sunday and Customer Service Dept., doesn’t work on weekend. We already replied to you, please help us check and keep contacting us via that email thread
Thank you so much
Hello Halothemes Team, great presentation, one of the best i have seen,,,, I have a question… can this theme be installed in a regular server like Siteground or it has to be installed in the Shopify platform server, meaning in their portal. Im looking for a WordPress shopify theme that i can install on my server and then connect it to the API of shopify. Thank you and have a great day!
Hi Richarddrivera,
Thank you for contacting us. Our Ella theme only works for Shopify platform at this time.
Best Regards, HaloThemes
Thank you for your response! It would be a great idea if you guys could build a WordPress shopify theme that can fully sync, Back and foward with oberlo n shopify, I would pay even $200 per copy for it lol. Please let me know if u ever consider building one…I like your theme and ill purchase it in a couple of days, i do have one more question, can i display a category in a page and then display a subcategory in the same page? For example- i would like to display camping equipment, then as a subcategory in the same page display camping shoes, then as a second subcategory display camping backpack. Once again thank you in advance and have a great day. Ps look foward working with your theme. Richard
Hi Richardrivera,
Thank you for contacting us
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions ASAP
Best Regards, HaloThemes
Thank you very much!
Hello! I really liked this theme. I am new to Shopify and not professional! I already have a shop on Shopify on a standard theme. I have a few questions: 1). Can I reinstall the theme (from standard to yours) while the store is running? 2). Can I customize the color scheme at will? 3). Is there a function of different currencies (CAD, US$, EURO) and how does it work? How does the setting go from one currency to another? 4). Is there a function of similar products? 5). How about SEO optimization? 6). How about site loading speed? Thank you!
Hi m-alberta,
Thank you for contacting us
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions ASAP
Best Regards, HaloThemes
Newsletter Popup Cookie Window: Once a user either enters their name and email in the popup or opts to close the window we would like it to not show for 60-days. Right now it is creating a bad user experience to see the pop-u every single time.
How can we add this cookie?
Hi,
Thank you for contacting us
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions ASAP
Best Regards, HaloThemes
1. Is it possible to show the “Add to cart” in the product collection page fixed (down the productname) instead of hiding / showing?
2. Is it possible to add a short description on the product collection page?
3. The filter option isn’t working well on an iPad pro, is there a way to optimize this?
Thanks!
Hi,
Thank you for contacting us
Could you please contact us directly at support@halothemes.com and provide us some images. Our technical team will be glad to answer your questions ASAP
Best Regards, HaloThemes
Please respond to my emails or please give me a full refund
Hi taurustheory,
Thank you for your waiting but please understand that we already mentioned in our support policy that we are in different time zone (GMT+7) and our working hours are from 08:30 AM to 6:00 PM. Monday to Friday. Your emails were sent to us at our night and we only can reply back to you in the next day. Also, as we mentioned in support policy that all of your emails will be reviewed and checked carefully. Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days.
We already replied back to you, you didn’t respond to us for the question you sent previously.
And also, Bicycle theme is not multiple theme layouts so if you want to have Ella layouts for Bicycle, it will be custom work
Thank you so much
Hello
I contacted support on Monday , no response yet. How long it will take to answer my queries?
Hi Super501,
We were not be able to find your email in our inbox and missed it. But your email was replied already, could you please help us check?
Appreciate so much for your waiting and your comment.
HaloThemes
hi…..any news with 3.0 RTL? i’m still waiting(2 months)
Hi dudurzror,
We are still in the process of releasing RTL version for ella. Please give us time to do, we just finished adding sub-pages.
Thank you so much, HaloThemes
hi there, nobody is replying my email again…..
Hi Glorsma,
There are requests which requires us time to check and resolve because it is complicated. Our technical team will get back to you asap
Thank you so much
Is there HTML Version of this theme?
We don’t have HTML version of this theme
is there an app to auto update the theme without losing our custom designs every time and having to keep contacting support to do them every update?
Hi malikycole88,
If you are using Ella 3.0.0, you only can update theme without losing theme settings, customization works won’t be updated if you already customized our theme in code.
Thank you so much
will you have any feature like that in the future, turbo theme did something like that i think would be great to have for us that have some custom work done.
We will try to research about this feature. Thank you so much
How can I update from v 2.08 to v 3? I’ve tried the stuff in the documentation, but it doesn’t work. Frustrating.
Hi bluedozendesign,
The instruction we guide in our user guide for update theme without losing settings are only for ella version 3.0.0
If you are using ella version 2.0, you cannot use this instruction. These 2 versions are different totally for theme source
You need to re-setup
Thank you so much
Hi, Great looking theme. I wanted to know whether it is possible to have ‘Quantity selectors’ and ‘Add to Cart’ buttons on the collection pages, So the customer is able to add directly from collection pages instead of viewing the ‘product page’?
Hi Haxstar,
Thank you so much for your attention to our theme and a such wonderful feature.
At this time, Ella doesn’t have this feature for available but we can customize for your site if you want to use our theme and have this feature. You can contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions and let you know a quote.
Best Regards, HaloThemes
I have tried to send you 3 times emails from last Thursday,but nothing received from your team so far, I do not know if my emails arrive. Can you help me please?
Hi pengwangchao,
The emails you sent are in the process of checking and you will receive a notification shortly. Thank you so much
I’m having some difficulties, on the homepage it allows me to add ‘sections’. When I add a new page, it doesn’t give me this option, how do I add sections to my new page?
Hi finettchi,
Thank you so much for contacting us. Please help us check your email you sent, we already replied to you.
Also, we just released new update version for custom pages, you can find more information in our online documentation to update it
Thank you so much
There is a bug in your theme the autoplay speed of the HOME-SLIDESHOW is not working doesn’t matter if you choose 5 or 10 seconds still the same speed. Don’t tell me to email you just look into it and fix it post the solution here.
Hi,
Are you using Ella or child themes?
If you are using ella theme, there is no issue like this because we already tested, you can download newest source.
If you are using other themes, please make sure you are using the newest theme source
Thank you so much
I have downloaded the newest theme source I updated it two days ago clean theme. Doesn’t matter what u select it doesn’t work test it again. I looked at the code and basically the autoplaySpeed is linked to the value of the settings section but it doesn’t work I even deleted the autoplay speed code and the slider still slides at the same speed 
. That means there is a code somewhere else that controls it I guess.
I am using Ella main theme updates few days ago.
I just tried to test it on a newly downloaded them still the same problem. Please provide me with a fix asap if you can really need it.
Hi kovachx,
Please send us an email directly to support@halothemes.com, we will record a video of testing on our theme and send you. Also, please send us your store url so we can have a look. We always update our theme immediately if there is any issue
Best Regards, HaloThemes
Hi kovachx,
We updated ella and could you please download newest source?
Thank you so much
How can I update just the slider? I don’t want to update the whole theme.
Can you tell me what did you change and where so I can just change that in my theme?
Hi kovachx,
We changed in js file of whole theme so we cannot guide you where, please follow our instruction in User guide online to update theme without losing your settings.
Thank you
Hello friends. I hope they are well.
I see they have a lot of work.
When you can see my emails please 
Greetings.
Hi,
Please help us check your email.
My email is jo.urrutia.ponce@gmail.com
The subject says: Help with home
I sent you an email on Friday and another today. Did I get them or did I send them back?
We sent you an email 30 minutes ago. Please keep contacting with us via email thread you sent. Thank you so much
I only get this from you …
Hi Jorge,
Thank you for your waiting. We received your email and are checking for your request. We will get back to you asap.
Best Regards, HaloThemes Team
Be worried. Because I do not know if my emails arrive. Since, I only received from you what it says in the previous message.
As we mentioned in the email we sent you that your requests are in the process of checking, please wait for the update. Thank you so much
Your support is very slow. I sent you some support request and you take too long. If there is a better way to contacto you guys, please inform.
Hi digenius,
Thank you for contacting us, we cannot find your email with your username. Could you please let us know your email address? Also, please understand for our support time frame. Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. At weekends, our support is also limited because Customer Service Dept., doesn’t work on the weekend
Many support and technical questions will already be answered in our theme documentation, so please read our Documentation first. Please read carefully and follow from Top to Bottom, you will find the detailed instruction to setup each of element in theme.
Thank you so much, HaloThemes
You have my e-mail cause you already answered me a couple times. There are issues with your template that makes it to work differently from your demo. You can search my requests using the e-mail jsr@digitalgenius.pt I understand the time frame but I’m waiting for almos 2 days for an answer. At this point you have another e-mail I sent today with another question exactly because your theme is not delivering all the features as it should.
Hi digenius,
About Taxpayer Number, it is not our theme issue, it is external feature and we need to check and then will get back to you soon
About custom tab content, we already had instruction for you, with this tab, you will be able to show different content for each of product. And the way to setup it is going to each product and setup the content. Please refer our instruction in user guide at Product Detailed page for bicycle theme as we mentioned we already had instruction in user guide.
Thank you so much, HaloThemes
Thank you for your reply. I know the taxpayer is not an issue with your theme. In our old theme it was hardcoded by the theme owers in the cart page. I believe a Shopify Guru asked for your help to fix this. Taxpayer number is mandatory in our country that is why we are persisting asking for help. Without it we can’t work our online store. We can be hevaly fined. Once again, thank you for your understanding
Hi,
Yes, our technical team will support you, please help us check your email
Thank you
Hi,
Thank you. Already answered your team.
This template does not seem to support the Spreadr app (that connects with Amazon) – when you have a product currently working with Amazon and you select it, it should take you to the Amazon link, not add it to your cart. Example: https://www.americanmarauder.com/collections/available-on-amazon/products/american-marauder-henry-every-jolly-roger-shirt
Hi,
Our Ella theme built with Shopify Template Standard. It works fine with almost Shopify apps. App features are external content from theme. We can not touch it to change for you. If you have any questions or questions about app errors, please contact app provider. They will control their product better than us. Hope this helps!
I got the same error – and just sent an email thru themeforest, can you guys confirm if received the email? When I go to admin panel, and try to customize the theme there’s a huge ‘X’ on the editor. And this error;
The following error was found in assets/theme-styles-responsive.scss.liquidInvalid CSS after ”...rst{color:#fff;”: expected “}”, was ”!important;line…” at 727.
Please contact me at furkan@urprofit.co
Hi Furkan,
Are you using Bagratica theme? This theme has been updated and you can either download newest source or create for us a staff account to support you.
Thank you so much
Hi – yes I am. Along with that, the cart is not being updated when a user adds something to cart, and on desktop the cart is disappearing when you try to hover on it.
I can create a staff account. But can you email me at furkan@urprofit.co
Hi frknzn,
We already replied to your email, could you please keep contacting us via that email thread.
Best Regards, HaloThemes
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