294 comments found.
Hi There, I logged a support query over a week ago. My site’s home page won’t scroll on Safari and Mozilla.
Hello,
Can you please give me your ticket id ?
Thanks
Hi, in the blog postI would like to prevent the user to access the single post.
please use this plugin, https://wordpress.org/plugins/restrict-user-access/
Thanks
Hi,
The logo in my header is huge. The theme gives the option to resize it, but this doesn’t do anything, doesn’t really matter how small or big i make this number, the size stays the same.
I tried making a smaller logo in photoshop that fits in the header, but this just end up looking fuzzy in the theme.
Can you please help me resize the header logo?
Thanks.
Hello,
Please open support ticket at http://gfxbucket.freshdesk.com our team will help you as soon as they are in online
Thanks
Hello, I am trying to get some issues fixed for 12 days now… I’ve been patient but your support really takes way to much time..! I need to move forward with my business and cannot do so, as I am blocked by the issues on the website. Your theme looks truly beautifully, but I need to make it WORK as beautifully as it looks.
My support ticket is #5433 but it looks like it is not your priority… Can we change that please?
Best, Anna
Hello,
Your ticket has been replied
Thanks
Hi, how do i change the project details for my portfolio items. Is this fixed? I need it change it into items relevant to my projects, and it needs to be in dutch.
Hello,
You can change the project details via portfolio post settings, please open support ticket at http://gfxbucket.freshdesk.com our team will help you
Thanks
No anwser for ticket #5421 (sience 3 days) ;-((
sorry, we just missed your ticket, we are checking right away 
Thanks
Hi guys, I’ve bought this theme few months ago, installed it everything worked as expected. Then a few months I didn’t touch it and when I open the page it looks somewhat different. so I tell to myself, ok I will update everything – wordpress and all the plugins. Which I did – and didn’t help .. I have a horizontal scroll items on the home page, which stopped to be diplayed at all. Then I try to install my new plugin for woocommerce – products wizzard. And everythings was totally messed up. So I uninstall everything remove all the concent, as the page was in its early development stages. And now when I’m looking at your demos, they are also not working properly. it seems that CSS is not applied. What went wrong? I’m now scared to install this theme again.
Hello,
Can you please open support ticket at our support forum at http://gfxbucket.freshdesk.com with your site URL and login details, also please mention what are the changes you have seen in our demo as well as in your side.
Thanks
Can this theme be used without visual composer just with Gutenberg?
Elementor and Gutenberg. No visual composer
I don’t wanna use elementor as well. Only Gutenberg. Is that possible?
Oh sorry, I didn’t see you meant Adios theke. This theme comes with visual composer and Gutenberg. Only Gutenberg not possible for any theme cuz Gutenberg is a builder for blog post. Visual composer is a builder for pages. Unless you wanna use only a blog, you’d need a page builder to make site with ease.
Can I buy the HTML version of the design?
We don’t have it with all the versions.
Please check the message I sent you via evanto mail, so that we can talk for some custom work.
Hi team. Great job with there theme! I have a question. Is it possible include vertical images in portfolio without the images looking big? If I upload a vertical image, the user will need to do scroll to see them, and it´s impossible to see it whoole without scroll. Thanks!
Hello,
Sorry right now it’s not possible, but we will add this on future updates 
Thanks
Thanks for your reply 
When do you think that will be live this update (approximately)?
thanks.
Hello,
Might be in near future
We will let you know
Thanks
Hi again team. How is everything? Have you been resolve the problem of the vertical image on the portfolio?
Many thanks. 
Can you provide a screenshot of what you meant?
Ticket 5120. You fixed one bug, but made another… No anwser. Mamy themes has better support. Now I have bug in blog page . Why you helping only when I add comment here? Ticket is not enought?
Hello,
We provide support through our support forum only not via comment section, ok will check your ticket and will respond it
Thanks
Is it possible to have vimeo videos on portfolio pages? Best
Hello,
It’s possible in portfolio single pages 
Thanks
Hi guys, really nice theme. I am considering buying the theme. Only one doubt the client want a hero at the homepage with a vimeo video. Is it possible?
Best Francisco
Hello,
yes it’s possible
Thanks
I have three important tickets to support: 5114, 5120, 5123. Help me with it today, please. It is very important to me. Regards
Hello,
Your ticket has been replied
Thanks
Hi. I’v got a few problems: portfolio lightbox is not working, mansory layout of blog is not working, social pages are not working, hero slider is not good working, options fields for pages, social pages, post, and portfolio are not working, fields for post with gallery and others variations of post are not working. This is very important bugs….
I sended a support tickets, your team member take access to ftp for me, but nothing is changed. I am waiting for few days to fix some problems – with option fields. Please do something with it.
Regards
Hello,
Can i have your ticket id please ?
Thanks
Hi. Problems with mansory layout and pages, posts, and social pages options are resolved – thank you.
But problems with lightbox (not working) and hero slider are not fixet. Tickets numbers are: #5079 (slider) #5085 (lightbox).
Best Regards
Hello,
We have forwarded your ticket id to our support team, soon they will check 
Thanks
Hi. Everything fixed. Thank you, good support. Regards
Cheers, if you do need more tutorial on adios theme please check this free course https://www.youtube.com/watch?v=8mkDNXJh_0g&t=2905s
hello bought ADIOS and I have serious problems to install. I think it’s incomplete. I saw the tutorials but they do not help.
Please open a ticket with screenshot of your problem, support will help you when online: http://gfxbucket.freshdesk.com
Hello, for some reason when I import the demo content I can only see 9 home demo style instead of 17 as it show in the demo pages. All the plugins have been updated to the latest version. Can you pls help Thanks
Hello,
May i know which version of theme you are using ?
Thanks
Hello I’m using the latest version 2.8
Hello,
It seems like you are using older version of adios-demo-import plugin, can you please mail me at relstudiosnx@gmail.com so that i can send you new version of that plugin
Thanks
Just sent you the email.
Hey guys!
Love the theme, I have a pre-purchase question, is it possible to change and/or disable the portfolio page content animations?
Yes, it is possible. Just contact us after purchase.
Hey guys, quick question – how do I remove Author name from blog posts? Thank you.
Also – is there a way to stop header images to fade on mobile? Same thing goes to the Hero Slide. Thanks guys,
Hello,
Please open support ticket at our support forum @ http://gfxbucket.freshdesk.com our support team will reply you as soon as they are in online
Thanks
I haven’t used your theme since the day I purchased. That said, it looks like my support has been expired. Is there a way you can help me with the fading header images on mobile (issue) or you’ll force me to extend my support?
Please open support ticket at our support forum @ http://gfxbucket.freshdesk.com
Hi!, is there a chance to duplicate portfolio module and use it for different things ?
Yeah sure, it’s built with visual composer that has ability to duplicate modules in a page.
hm, but how about portfolio post type ? Is there a simple way to duplicate it with rename ?
Can you send screenshot of what you’re after?
My question is now out of date
But I have another: I would like to translate content by Polylang plugin. Everything works but portfolio, team members, testimonials not have options to translate. What I should do to translate this elements ?
Our system says you haven’t purchased the item. Support is only for paid customers.
Hi,
I’ve purchased the theme and would like to use one of the default homepage options with some minor tweaks. Is there a way I can hide some rows/elements I don’t need right now – e.g. the blog? I don’t want to delete it as I’ll need it in the future, but not right now. Thanks
Hello,
Please open support ticket at our support forum at http://gfxbucket.freshdesk.com , our team will help you as soon as they are in online 