93 comments found.
hello good day, send a support ticket, thanks !!
Yep, pls follow your ticket. Our support team will help you check and solve them assap.
Hello,
Are there any link to see the demo website? because your demo site can’t be accesed. Thannks
Hello, We have a little problem with hosting provider. Everythings is ok now. Regards,
Hello, I would like to request support but your website is giving a security/privacy stating it’s not secure so I cannot submit a ticket
Hello, Pls send it again or contact us via email: familabvn@gmail.com. Thanks
Hi,
Can’t update to 1.2.7. Message says link is not valid. The version on Themeforest is 1.2.5
Hello, Please submit your requests in here: https://support.familab.net Our support team will help you check and solve them.
Thanks for your suggestion. We will check and fix as soon as possible.
How to change the image size in the home page? I want all product images to be squared.
Hello, Please submit your requests in here: https://support.familab.net Our support team will help you check and solve them.
Done! Waiting for your reply
Hi, when i download “all files and documentation” only download wordpress files, no template folder, no plugins folder. I need to download again with the new update. maybe link its wrong?
I dont see option to catalog mode, Itried to see in documentation but i dont find anything about that.
thanks
Hello, We use online -document (http://docs.familab.net/eveland) and all plugins will be downloaded automatically when installed. If you want to use the offline version or have any questions that need help, please contact us via https://support.familab.net. Our support team will quickly check and solve your problems. Regards, FamiLab Team
Hi, Where can i find the Familab Core changelog?
I sent a supoort ticket. I can’t update Familab Core (required plugin). The auto update not working (only with Eveleand….) and the download pack have an old version.
Let us check and reply to you asap.
The theme Eveland is very beautiful and much better than the Urus theme. I completely regretted buying Urus because I did not like the design so much. I am disappointed with the Urus theme because now that I saw this theme, I was enchanted with it.
Hello Jr,
Thank you for interesting in our another theme Eveland. I dont really understand why you did not purchase the Eveland theme instead, you bought Urus and drop a bad rated on it because you chose a wrong decision is not really nice.
We can have a quick and easy negotiation for both of us. Just simply raise a refund request in Urus theme and we will turn money back to you, also you have a second chance to buy the Eveland theme. How is that?
Looking forward to your feed back,
Familab
How do I get the refund and buy the Eveland?
Hi
You can paste the following in your browser, making sure that you’re logged in…
http://themeforest.net/refund_requests/newLook for your mistaken purchase and submit a new request, we will process it for you
Best regards,
Famab
Hello, I’m considering buying your theme! It looks very nice. But I have some questions about the mobile version.
1) the images seems a little blurry and broken on mobile (especially the main banner image withe the lady in yellow sweatshirt). Would this be okay in the paid version? 2) On the product page, is there an option to show the product description & review in one page so that the user doesn’t have to manually click on the tabs? 3) The filter doesn’t look nice on mobile (it’s skewed to the left and is cut on the bottom), is there any other display options? Also it doesn’t show any tags, whereas the desktop version does. Would this work correctly in the paid version?
Thanks in advance
Hello lomaxyz,
Thank you for interesting in our theme!
Here is my answers for your questions:
1. We actually did that in purpose, we want to show the difference in mobile devices and desktop version. In our theme, you can easily choose to build your site in mobile version separately or just simply using the responsive desktop version. Allowing to build mobile homepage aside from desktop version will improve the user experience dramatically.
2. Your question is also requested by some of our current customers. Right now we don’t have an option to change that layout but we did helped to customizing on request from our customers.
3. Currently we only provided one filter layout on mobile. However, this can be easily done by choosing the mobile filter separately on mobile devices. The bottom cut you saw is actually scroll-able, we don’t have enough space to show all of the filters at once so I guess build a mobile filter aside from desktop version could be a good idea. Regarding to the tags filter, there might be some miss-config in our demo page only, the actual downloadable theme is totally fine. Thank you for correcting us.
For your information,
Familab
Hi, updated to 1.2.3 but still getting WordPress error when trying to save license.
Hello, Please submit your requests in here: https://support.familab.net Our support team will help you check and solve them.
hello good day, I have two questions before buying: 1. I need to use woocommerce version 3.5.6, if under that version I think I will have problems with the functionality of the store? 2. Can I change the language with po edit?
Hi carlosache, Thank you for interesting in our theme! 1. We’re using WooCommerce 3.6.x so I guess its good for your site 2. Definitely yes!
Best regards,
Hello, download the file several times and it does not appear complete, it only contains 3 files (a license folder, a .zip file named eveland_v1.2.3 and a text file for the documentation), it does not contain what the documentation says, could you help me?
You can check online document: https://docs.familab.net/eveland/
I already checked it, that’s why I got in touch, because the folders that the online documentation says do not come, only 3 files come
Hello, If you have any problems, please submit your requests in here: https://support.familab.net Our support team will help you check and solve them.
thank you, send them a message
Im wondering how easy is it to make where the customer has to enter a different shipping adress? Is this possible a billing and shipping fields?
Hello MastMnds,
Yes since the shipping addresses and billing/shipping fields is handled by WooCommerce, everything is easy to manage
Best regards,
Hi, can’t save license. Getting WordPress error.
Hello, Pls submit your requests in here: https://support.familab.net Our support team will help you check and solve them.
Hi please answer our ticket, urgent !!
Hi, Let us check and reply you asap.
Hi familab, All page loading run this query. Why? “https://api.familab.net/plugins/eveland cURL error 28: Connection timed out after 10001 milliseconds + Eveland_Plugins::getPluginsVersion()” Please use daily, one time cron. I see now your support site (and i think same server) not working now. And now, my all admin pages loading time is more than 10 second, because you use that wrong method.
Hello, Pls submit your requests in here: https://support.familab.net/ Our support team will help you check and solve them.
Hi! It seems that your support site is down. Are you still there?
Today, our hosting has just had a issue, but we have dealt with it. The support system is working normally.
Does the theme support a catalog mode just for showing products?
Hi achillesp,
Yes definitely, our theme support catalog mode
hi. i’m planning to but these theme. but is it compatible with extra woo plugin, and social media register plugin, and booking plugin? how about SEO part? thanks.
Hello zeinzarif ,
Thank you for interesting in our theme. Our theme is ready for most common Woo plugins as well as Social media register plugin, I’m actually not 100% sure about the booking plugin but definitely we will assist you to make your site work as expected. Our supporters is always ready for it.
Best regards, Familab
Hi. Just bought your theme and I need to know why when I import the demo and install Elementor everything looks broken. No one homepage is working fine, same for the footer… My WP version is 5.1.1, could be the reason? ... I need make this work because my client is waiting. Ah! How can I import the childs demo content? I only see one demo to import. Thanks
Hello, Pls support your ticket on our support system: https://support.familab.net We will check and reply to you soon! Thanks
