Hi..,

Kindly, send your store login details via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!

Regards., BuddhaThemes Support.

Hi there, thanks for the prompt response. I received your response 2:37am New York time which is fine. That is my reason for the late response. Please use the following login: once at Shopify enter:

email: cairo2447@gmail.com

password: Buddha_321. (Chose store Green Cart USA. )

Please correct As soon As Possible as we plan to launch the site today. Also, please check why when I look at the website on mobile or tablet devices the banners are foggy as if it’s a overlay that makes it foggy looking. Thanks. Look forward to hearing from you very soon.

Please also note the changes to the Sliders are not reflecting on Mobile or Tablets either. But the changes does reflect immediately on Desktop and Laptops. Please check

SHOPIFY URL: GREEN-CART-USA.MYSHOPIFY.COM Actual url: www.greencartusa.com

As you said the overlay caused that foggy effect!

Okay, great! So what do we do with the Slider not showing the edits I do on Mobile and tablet devices? how do I correct it so that the changes also show on all devices? By the way you guys ROCK with the responses! REALLY! The quickest and best I’ve experienced yet on themeforest. Keep up the great work!

Hey there, the changes to the sliders are still not showing on Mobile and Tablet devices. What do I do to correct this error?

See we have given an option to add seprate images for small devices and desktop screens. What change that you done not appearing in small screens? Are you talking about live edit not synchronising without saving? If so plz check after saving.

Hey there, I am talking about editing the home page, sliders. When I edit the sliders and save it is not appearing, or saving, the same on smaller screens such as mobile and tablet. How do I make the same edits to the small screens? Please advise. Thanks in advance

Hey there, will you guys respond today? I would really appreciate it. Thanks in advance

1)In Shopify, there is no option to enter two descriptions. The top right will show some truncated lines of main description and bottom will show the full text.

Regards., BuddhaThemes Support.

Hi..,

1)In Shopify, there is no option to enter two descriptions. The top right will show some truncated lines of main description and bottom will show the full text.

Regards., BuddhaThemes Support.

Hi, thank you for the quick reply. It worked. Here’s another issue that I forgot to mentioned. On desktop, the home page banner slider is great and the texts are on the side of the model’s images but on mobile version, the texts are on the face of the model’s face. My web designer says that’s how the theme is built. Are there any ways to fix that because it doesn’t look good on the models pictures?

Kindly send your store login details to the support mail support@wedesignthemes.com. We will help.

Hello. I really need help fixing my second issue. Your team have not replied. I’m hoping to launch my website this weekend and I need to fix the mobile issue. I was asked for my FTP credentials which I don’t have a clue. I asked if I could just add their email as staff on my Shopify so they can have access and no words back the whole entire day.

Sorry! We haven’t received any mail from your end, Plz make sure whether you entered the correct support mail[support@wedesignthemes.com] address!.

I’ve given staff access and nothing has been done yet. And how can I remove the prices from showing twice on each product pages? I’d like the price at the top to show and remove the second price below that says subtotal.

Never mind the last question about the double prices showing. My designer was able to remove it.

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!

You guys replied but nothing have been done still. And today is Friday for me and I’m launching my website Sunday. The mobile version of the website is very important because majority of people purchase things on their mobile. The texts across the models faces in the slider banner looks unprofessional.

It’s been fixed. Thank you so much.

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!

Hello. Yes as a matter of fact, I need some more help. I wasn’t able to launched my website yesterday, Sunday because my web designer went ghost on me. She was struggling with the couple of things we had left to finished. And fryer not even much. She’s always claiming that they’re not part of the themes. Now because I have changed my launching date and announced it on social media, I now have to keep my word and launch today, June 10th. Since my hired help went ghost, I’ve been looking for a new one and that cost money. And the little issues I have are not even worth the prices that they’re requesting. One guy kept asking me why am I using an old theme and how I need to upgrade. I didn’t know that theme has expiration dates. He’s trying to get me to buy other themes because he said some of the functionality can’t be fixed. I don’t know. Sorry for rambling. Just frustrated. Please help me with these last issues. 1) the missions section has 4 boxes to upload images. I would like to just have 1 image box there to either upload one picture or a video. 2) I need help removing the overlay/preview that are on each of the product images. I don’t want to see a preview picture of what’s inside each product page before clicking. And 3) my hired help did something that made my additional product pages not being clickable. When you click on a product, and you have more than one pictures, I’m not able to click on them to view them bigger. I need help with that please. Those 3 things I’ve listed I truly need help fixing. Please I’m launching by noon today. Please help me fix this. Thank you.

Oh sorry I forgot. I would also like to narrow the description box. I can write a paragraph and it makes it look like just 2 lines of texts. And dear is there a way to narrow or remove the white square parts of each product box? The box I’m talking about is below the product image/box, it’s where the name of the product shows before you click on the product to view the page. I noticed the width of them are wider than the product image box. It doesn’t look good like that. Seeing a wide box, wider than the image with the product name on it. Please help

Will I be able to get these things fixed today? I haven’t received an email about this last help request.

These are the minor tweaks only! We will be avalable for next 2 hours from now, if possible share your store login details with us via support mail support@wedesignthemes.com, we will help on this.

Thank you!!!!!! I still have you guys as staff. Please check it

Your Store URL plz

Www.wowcheveux.com

Hello. I was supposed to launched at 12 noon and now it’s 12:55 am Eastern and nothing was fixed yet.

I doubt that I will be buying any themes outside of Shopify again. I should have listened to Shopify’s customer representatives warnings about third parties. Saying that you’d fix those MINOR tweaks and not keeping your word is not professional at all.

We already fixed both slider and hover image change… Plz clear your cache and check.

Dear I asked help for a couple of things. I cleared my cache and they were not tweaked dear. On the Home page, I wanted the Missions section (I renamed it Belgium Spy) to be one box there. There are four boxes for images there, I wanted only one image box there meaning remove the other 3 boxes and keep one. I asked that the product picture boxes, that white square part under each product pictures (where the names of the products are) to be narrowed, they are wider than the actual product pictures. Some are wider and longer. They’re not even under each product. And lastly, next to the description box, there’s a length box, that is not clickable. And the additional pictures inside each product page are not clickable. I just need these fixed. That’s all.

I just sent an email with screenshots to make it easier.

unfortunately Shopify stops mailchimp support, So you need to use some other apps only.

Regards., BuddhaThemes Support.

Hi, but when I reached out to Shopify they recommended that I use Mailchimp for the newsletter. I was also already able to download the Mailchimp app to the Shopify account, so you’re saying that the theme can’t be used with Mailchimp in regards to the newsletter?