73 comments found.
After install when trying to install demo content, I cannot find “Justicia Options” Where do I find the theme options? I’ve checked the entire WP admin men u and cannot find it.
Hello,
Make sure that you installed and activated Justicia Core plugin. That is why you’re missing theme options.
Kind regards, Mikado
can you update wpbakery last version? if we give you wp admin access
Hello,
We included latest version in our theme update https://www.screencast.com/t/FuZubAWJ5l All you should do is to update our theme to latest version : You can update your theme by performing the following steps:Download the latest .justicia.zip file from ThemeForest Extract it and locate justicia.zip Extract justicia.zip and locate the justiciafolder Copy/Replace the contents of the justiciafolder to the /wp-content/themes/justicia folder of your web site. Then update WPbakery: You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps 2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it 3. You will see message that required plugin is missing at the top of your WordPress Dashboard 4. Install the plugin and then activate it If you want to do manual upgrade, you can locate Visual Composer plugin here: justicia.zip > justicia> plugins > js_composer.zip
Best, Mikado
I just bought justicia theme. How do i remove the sticky header? I have some problems with it
Hello,
Thank you for choosing Justicia. In Mikado Options > Header you are able to choose desired behavior like here https://www.screencast.com/t/njq2sHHaLJ5LBest, Mikado
I choose the other options and nothing happen. Is there a bug?
This is how it look’s like https://ibb.co/37hxBsq
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your website URL With wp-admin access. Our agent will gladly investigate and assist you there.
Best,
Mikado
First of all https://mikado.ticksy.com/ does not let me choose the theme i purchased – Justicia. And now i have another problem, on my website https://binpaduraru.ro my homepage has a problem on scroll, this is not smooth.
Hello,
We managed to locate ticket from you on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
best, Mikado
Hello – Can you answer here please? 3 days of waiting already https://mikado.ticksy.com/ticket/1956954
Hi,
We assigned your ticket to our support agent who is working on it and will reply to you asap.
best, Mikado
Please, i need urgent answer, my client is waiting. https://mikado.ticksy.com/ticket/1956954
I think my install was not so good…
Your ticket has been answered. Please, check whole response on ticksy.
Hello, i purchased this theme 2 weeks ago and i have been trying to import demo content but it keep stopping @ 20%.
Please help. is there a where to manually import the demo content?
Thanks in advance.
Hi,
Thank you for taking interest in our Justicia theme. Please, check this article about demo import https://mikado.ticksy.com/article/12620 and if you need further help, our support team is on your service at https://mikado.ticksy.com/ Just open a ticket and include your website URL with wp-admin access and our agent will try to do it on your behalf.Best, Mikado
Hello i have open a ticket as you recommended but no reply from your team and it been more than 24 hours now. please help this delay is not good for business.
Hello,
Your ticket is located and assigned to our agent who is working on it and will reply to you asap.
Best, Mikado
Hi, I want to mix some blocks of the variants initial pages. But I doesn’t find how to do this in documentation. Can you help me ?
Hello,
Please, reach our support team at https://mikado.ticksy.com for any question like this one. Just include your website URL with wp-admin access and our agent will gladly help you with any doubt you have.
Best, Mikado
Hello,
I am using WPML and am struggling to solve two issues: - I can’t translate the logo so different one is displayed on each language. - Can’t find a way to translate the “Portfolio Single Slug” so it is different for every language.
Regards, Slav
Hello,
Please, reach our support team at https://mikado.ticksy.com for any technical question like this one. Just include your wp-admin access and our agent will gladly help you with anything that could be done.
Best, Mikado
Hi, Is there a way to change the single lawyer Justicia Team URL from
https://www.thtlegal.com/team-member/john-doe/ to https://www.thtlegal.com/lawyers/john-doe/Also, why does the Visual Composer backend option not appear while editing individual lawyer pages?
Screenshot : http://prntscr.com/mcefqn
Thanks
Hello,
Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you to setup your site within our theme.
Best, Mikado
Hi im having issue with the WBakery plugin it is not working with this theme. Please advise
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Or reach our support team at https://mikado.ticksy.com/ and they will help you to update WPbakery on latest version.
Please let us know if you have any further questions.
Mikado
Hi! can you please have a look at ticket 1837049, I have waited 4 days.
Hello,
Thank you for sharing ticket ID. It has been answered by support agent. Please, check response on ticksy.
Mikado
waiting…
Please, check on ticksy new response from our support agent. Thanks
hi! I have a pre-buy question. Can I choose to use a different layout of the menu for the default demo templates?
Hello,
Thank you for taking interest in our theme.
You can combine any header type for any page, if that’s what you’re asking.
Let us know if there’s anything else!
Mikado
Hi guys,
How can i adjust the logo height? Seems to be hanging over the menu. http://hug.gnosis-so-cal.org/results/
Hello,
As we could see everything looks fine with your logo image https://www.screencast.com/t/HDo7VbNc but if you need any further help, feel free to open a ticket at https://mikado.ticksy.com/ Just include your site URL with wp-admin access and our agent will assist you there.
Mikado
Hi, i have bought this great theme and install all correctly, all will display only the widgets behind the Logo like twitter, RSS ect., all widgets are in the widget section but it will not display like on your demo site? https://bit.ly/2SZYy0j
Also there no poitns in the middle of menu and all widgets not working on any site. Any fix for that issue? THX!
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will investigate and help you there.
Best, Mikado
Done 
https://mikado.ticksy.com/ticket/1827674 THX!
?
We assigned your ticket to our agent who already answered you.
Best, Mikado
Hi, i have wirten back with login data because it doesn’t work, also after again a new demo install. Thanks!
Hi,
We have just informed our agent about it. Thank you for providing with access.
Best, Mikado
One question before i will buy this theme, can i use the loading animation with quote also on this theme or it is only build for landing page? THX!
Hello there,
Thank you for taking interest in our theme. There is an option to choose loader style on global level in our theme options https://www.screencast.com/t/MHaBHOyTMY and it could be overridden on each page, too. If there is anything else, we are here!Best, Mikado
Please can I know where the illustrations e.g(“Lady Justice”) used in the theme was gotten from?
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you there.
Best, Mikado
What is happening with customer support???
I’ve submitted 2 support tickets within a WEEK and have had NO response
Hello,
Your ticket is located and answered by our support agent. Please, check whole response on ticksy Sorry for waiting longer, its because you’ve submitted ticket on Friday, so there is delay in weekend. Hopefully, you’ll be satisfied.
best, Mikado
Great Theme! Is there also a boxed layout or only full width? Thx!
Hello there,
Thank you for taking interest in our theme!
Yes, you can choose boxed layout in the backend of each page: https://www.screencast.com/t/CIfU1yckhePlease let us know if you have any further questions, Best, Mikado
Great! One more question, is it possible to show also on Mobile Menu Opening Times, Phone number, Search ect.. like on Desktop Navigation ? (http://justicia.mikado-themes.com) THX!!!
Hello,
Yes, you can use Top bar widget area in order to get information you want in mobile header: https://www.screencast.com/t/jsGtiwJdN
Please let us know if you have any further questions
Best, Mikado
Hi, having problem with header widgets. They are not showing at all?
Hi,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access. Our support team will gladly help you there.
Best, Mikado
hello what about RTL support (right to left languages like Arabic,Hebrew,Persian )
Hello there,
Thank you for taking interest in our theme. Unfortunately, RTL is not supported 
Mikado
Hello I’m having a problem uploading the “Attorney Home” and all the image files to my site could you please assist me with this aspect. Please.
Hello,
Thank you for choosing Justicia. We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply asap.
Best, Mikado
Great Work, Good Luck With Sale 
Thank you very much
