4653 comments found.
Hello, I have contacted your team through emaiI but still haven’t heard you back. I want to add a page of wish list, when I add it on shopify, I couldn’t find the wish list template on the dropdown menu. Thanks
Hi,
Please follow our instruction here and you must publish our theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/setup_page_wishlist
Thank you
1.How can i add the info slider: free shipping, discounts, returns…like on this page in the middle https://new-ella.myshopify.com/ i can’t find that section 2. Can i use 1 column on mobile version for collections page for example this one: https://new-ella.myshopify.com/collections/all By default there are 2 columns, but i want to use 1 column if that is possible.
Hi,
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions and
Question #1: please provide image Question #2: Our team will help you adjust
Thank you so much
1. https://imgur.com/eT9DUOt please see screenshot. That info slider between the red lines. 2. Is there any custom css code for 1 column? 3. And how do i increase header height. No matter what size logo i upload, stays the same.
We received your email and will check and get back to you via email. Thank you
SKU# are showing on the product links. Example: www.domain.com/collections/product- sku_number_here1234
How do i remove sku# so only the product link is displayed on the browser? Example: www.domain.com/collections/product
And still waiting response on my email sent 2 days ago.
We already replied to you, can you help us check back? thank you so much
I figured out already, and if you can give me custom code to adjust the header that’s fine. I can’t give you access to my store i have customers info there
The theme was updated recently. What changes and new items were added?
Thanks
We fixed minor bugs for child theme: Bagratica and we update User Guide
I have replied to your email the day before yesterday but haven’t heard from you yet.
Thank you for your waiting. We are trying our best to resolve all of support tickets as fast as possible. Thank you for your patience for us due to our annual vacation for staffs. We will get back to you shortly
Hi. Great theme!! I have an issue with Customer Reviews. The button for review doesn’t show
Hi,
Please make sure you already install a review app: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-app
Thank you
Great!!! Thanks!!! Also, how can I translate the products
Hi,
Please follow our instruction in User Guide from top to bottom, you will find the instruction to setup whole theme.
For further requests, could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
Thank you so much
opened support ticket for days now .. still no answer !!
Thank you so much for your waiting. Please help us check your email. And our response time is 1-2 business days. Thank you so much
I have sent a support request yesterday and haven’t heard back. It’s a pressing issue and need support ASAP. Our site is already live.
Could you please let us know your email address please? we cannot find with your user name
Thank you so much
Sent to support@halothemes.com
Hi ellylo,
We only received one email which you just sent, we cannot find your previous email, can you please forward or re-send to us?
Sent it via the Support tab on this page > Contact Author. You can see if it went to another email? Meanwhile I’ll have to recompose because I didn’t get a copy, just a message that it was sent to the support team.
Sent
Thank you, we replied
I have replied to your email but haven’t heard from you yet.
Thank you, please check your email and please understand for our support in queue.
Thank you so much
Any update?
hello. is it possible to see image ratio settings screenshoot Understand that within the theme there’s a setting to adjust the resolution. If, let say I have some images with different image resolution. Will it be necessary to resize it first before I import into the store or import all high resolution then resize within the theme setting. Does theme has setting allow me choose image ratio for image on product item. Does it solve the problem setting allow you can resolve issue about different image size. i want this setting allow me choose image ratio for image on product item.
Hi turkishsailor,
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
Thank you so much
Hi guys, wondering how I can get my homepage like Demo 4 homepage? Is there a download for this somewhere
Hi,
Please follow our instruction in our user guide to download preset
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_dataFor further support question, could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
Thank you so much
Please check your email. I have sent multiple emails and no answer.
Please help us check back your email. Thank you so much
Hi, I am also mailed you but no one reply me, Actually my problem is buy new ella theme but how to enable color swatches on the categories page because haven’t find option.
Hi, please help us check your email, we replied to you. Thank you so much and please keep contacting via email.
I have emailed twice now with an urgent issue that is holding up my site going live (I got the annual vacation email the first time). Is the following a known issue? No matter what size I add to the cart when testing the site, it adds the smallest size available. For instance, if I add a size XL, an XS is added to the cart. Please advise a fix urgently. Thanks
Hi, please help us check your email, we replied to you. Thank you so much and please keep contacting via email.
Hi! If I just bought this theme It’s already updated, right? I don’t need to add any code to update it, correct?
If you purchased theme after May 21, it is newest version.
For further support question, could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
Thank you so much
I already sent a detailed email to you for support. Would you please be able to check my support request? Thanks
Hi, please help us check your email, we replied to you. Thank you so much and please keep contacting via email.
Hi HaloThemes Team,
Your template is great! it’s the truth!
But you really have a support problem. 7 days and i still waiting answers (solution) to ma first support list (i have an other list)...even my bug emergency email has still not been resolved. Using your favorite sentence “contact us at support@halothemes.com” is not the best way to manage support.
Your A M A Z I N G template deserves a real ticket system with a knowledge base that will allow your customers to solve themselves more than 60% of their problems by looking at solutions already proposed, such as the concern of the mega menu 4 on Bagratica. I hope to have today answers to my request for support sent to the famous email address support@halothemes.com.
Best Regards,
Hi baiidigit,
Thank you for contacting us. We just came back to work from our Annual Yearly Vacation (4 days) and we hope you can understand for this time. We are in the process of checking your requests and will get back to you ASAP
Best Regards
Ok, welcome back to business!
I hope your team has benefited from these short vacation and is ready to help us.
I saw your reply email and I replied…there still are things to do.
And I ask you to really think about the idea of “Knowledge Base” 
Best Regards
Hi baiidigit,
Yes, we will consider about this and update to you. Thank you
Opened 2 support tickets, haven’t heard back in over 2 days?
Hi,
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions. (However, our Customer Service Dept., is closing for Annual Company Vacation and will come back to work on next Monday). We hope to receive your understanding.
Best Regards, HaloThemes
Why do I need to contact you directly when I’ve already created 2 different support tickets, is that a joke?
Please help us check back your emails. Thank you
Hi my developer installed your theme in our shopify store but did not provide any information about it can you check if its a nulled theme or a purchased one. also Here the brands are not showing.i added brands exactly as the documentation guided. can you tell me what is the issue. http://prnt.sc/o2f32x site https://bogoprice.com/
Hi,
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions. (However, our Customer Service Dept., is closing for Annual Company Vacation and will come back to work on next Monday). We hope to receive your understanding.
Best Regards, HaloThemes
Hi, Shopify no longer works with MailChimp. Ella theme is integrated with MailChimp. is their a way to fix this so my newsletter sign up form and newsletter pop up work?
Our ella theme is integrate with Customers Section in admin of shopify not mailchimp so no need to do anything. For further questions, could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions. (However, our Customer Service Dept., is closing for Annual Company Vacation and will come back to work on next Monday). We hope to receive your understanding.
Best Regards, HaloThemes
Hi there,
After the latest update May 2019, there has been error with items being added to cart. The size variant is incorrect to what is in the cart. Are you aware of this error?
Hi melliebu,
This issue has been fixed and updated for a long time. You can download and check back
For any further question, could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions. (However, our Customer Service Dept., is closing for Annual Company Vacation and will come back to work on next Monday). We hope to receive your understanding.
Best Regards, HaloThemes
Hi there, where can I find the documentation for this theme?
Hi SjorsDings,
You can refer our online document of this theme here for your reference: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html
Or you can open readme.html file in Documentation folder of theme package.
Thank you
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