69 comments found.
Hi! I have installed a ssl certificate but not all URL of the graphics are rewritten by the theme? is there a solution?
Hello,
We checked and found you created support ticket for this same topic. We already replied your ticket. So please check it.
Thanks, Bhoomi
I’m trying to style the max mega menu plugin, but any change I make to the menu theme isn’t applied on the front end.
I understand that some themes that bundle Max Mega Menu functionality override the menu styling. This ensures the theme styling is applied to the menu regardless of the settings inside the Theme Editor. Is this the case with Fixology? Please inform me so I know who I need to contact for support
Hello,
Actually we override some style and also using some options from Max Mega Menu plugin directly.This depends on a perticular option. We need to check this directly on your site so we both can correct it. So please contact us via our official support site at https://support.thememount.com/ and send us your site URL and your questions/problems so our team member will guide you properly.
Also please note that our staff members are currently on festival vacation. So our reply may be late. Sorry for the trouble.
Thanks, Bob
hi do you support RTL?
Hello,
Yes our theme supports RTL languages.
Thanks, Bob
Hello! I’m doing some SEO work on my site and notice there are a huge number of H2 tags on the Home page here https://www.powerbywatts.com.au/ How would I adjust this so that all the ‘ThemeMount Service Boxes” aren’t displaying as H2 for their Subheadings? Other WPBakery Builder elements I’ve used allow you to choose what heading type to allocate.
Regards Melanie
Hello,
We need some more details for this. Please contact us via our official support system at https://support.thememount.com/ and send us details so we can guide you on this.
Thanks, Bhoomi
Thanks! I have submitted a support ticket.
Thanks, Our team member working on that. They will reply you very shortly.
Will there be a price promotion for this template?
Hello,
Thanks for asking. Currently there is no promotion running for this theme.
Thanks, Bob
Hello,
Would it be possible for the part that gets the logo in the header also to be fixed next to the menu?
Hello,
It depends on your settings and selected header. Please contact us via our official support at https://support.thememount.com/ and send us details about it so our team will guide you on it.
Thanks, Bob
URGENT! I just purchased this theme and installed demo content to showcase like this http://fixology.thememount.com/ but is instead showing the code file:///Users/dharani/Desktop/Screen%20Shot%202019-04-05%20at%201.09.57%20pm.png Please fix asap!
Hello,
This should not happen. We need to check this directly on your site. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details we can check and will provide you proper solution.
please give correct image url your url not working
Thanks, Bob
upon WP v5.1.1 being installed, some theme options have become lost – namely the Titlebar editing options – plus the Fixology Options have become corrupted and do bot display or work correctly – are you aware of this? and is a fix being applied?
Is this theme going to be viable going forward, re new WP updates? We can disable Gutenberg, and work using WP Bakery, but if basic theme elements are going to stop working, you need to be honest and upfront and inform your buyers.
Hello,
We tested this on our servers and we didn’t see any error like this. The theme is fully compatible with WP v5.1.1. There may be other issue in your site. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we will check it and will make it working.
Thanks, Bob
WE have done as requested, and submitted a ticket – we have included screenshots of the deprecated functionality, plus admin log in so you can gain access to the back end.
Thanks 
Hello,
Please tell me how I can disable Open Graph from the theme. Something in it is causing a conflict with Yoast SEO.
Thanks,
Jesse
Hello,
Thanks for writing. We are not adding Open Graph tags via our theme. There must be from any other plugin adding OG tags. Please check it. Also you can contact us our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we will also check it for you.
Thanks, Bob
Hi guys
Please check ticket #230050
Many thanks
Hello,
Our support team definatly help to you
Thanks
Is this theme actively supported? I want to be sure that the developer is continuing to develop and add new features or improvements.
Thanks,
Jesse
Hello,
Thanks for contacting us. We are supporting our theme. But please note that Gutenberg will not come in this theme as we are already providing WPBakery Page Builder with our theme.
Thanks, Bob
Great! Thanks for the confirmation, Bob.

Hi, i want to purchase, but the price is much to high! I think you will doing some updates and than offer the same price as before. What do you think when could it be?
Hello,
Actually we have limited team member for support so we increased price to limit sales. Now we have some team members for support so we set it normal price at $99.00
Hope this helps.
Thanks, Bob
Hi I note that you have increased the pirce of your themes to $888 ! does this mean you are no longer supporting your themes?
Hello,
Actually we have limited team member for support so we increased price to limit sales. Now we have some team members for support so we set it normal price at $99.00
Hope this helps.
Thanks, Bob
Support has expired from me, so I don’t expect any help here. Just going to air my honest opinion on this theme.
1.) The mobile logo is the size of a tic-tac. Cannot be adjusted without CSS coding skills which the majority of you who purchase this will not have.
2.) The mobile navigation doesn’t scroll on page load. The author has declared that this is because mobile screens are “too small” and that it would take up too much room. This is not reality and this isn’t keeping up with the norms.
3.) The actual theme functions and template edits to change the header do not reflect those changes. The theme itself is dysfunctional in that regard.
4.) The theme looks great, but is a pain in the butt to get styled correctly. The revolution slider function – due to the CSS attributes of the design do not correlate well whatsoever into mobile and appear totally skewed and in disarray.
5.) I have no support, will not pay for further support even though this has expired. The author of this theme needs to update the theme accordingly in a new release and then I’ll remove these statements.
You’ve been warned….
Hello,
Thanks for the list. I will forward this to my team.
Thanks, Bob
Hi. I see that you do not have full WPML support yet and it is coming soon. However, does that mean that your theme will not work will WPML at all? Or just that we may have to add the odd string to the template code here and there? Please confirm. Thanks.
Can you get back to me on this query please?
Hello,
Sorry for late reply. Thanks for pointing this. Actually Fixology theme is already approved by WPML team but we missed to update the intro for this. Here is WPML’s official announcement:https://wpml.org/theme/fixology/
Our Fixology theme is fully supported with WPML plugin.
Thanks, Bob
@thememount how to make Header sticky? I select ON, but on scroll down it doesn’t remain, only Menu remain sticky
Hello,
It depends on which header you selected. The InfoStack header will stick only menu area as the sticky header will reserve user screen area so we should stick minimum details.
Hope this helps,
Thanks, Bob
hi support, is there a way to make Header with clickable Phone number Sticky?
hi guys, how do I install the Demo 1Click Installation? Its NOT in Fixology Options, I don’t see Demo Content Installation menu item
found it.
Hello,
Thanks for reply. Here are all details about one-click demo setup:http://fixology.thememount.com/documentation/democontent.html
Thanks, Bob
On the header slider, the button keeps loading left aligned but after 2 slides it corrects it self. Is there a fix for this? I’d like it to load centered always.
Hello, anyone there?
Hello,
Sorry for late reply. We need to check this directly on your site. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check and will provide you proper solution.
Thanks, Bob
Cheers Bob, I shall do that.

Hi. Does the theme support the RTL language?
Hello,
The Fixology theme is partial supporting RTL language.
Thanks, Bob
This is an interesting job!!! Good luck and many many sales! 
Thanks 