45 comments found.
Hi, I purchased the new version of the theme to get php8 support. I installed it but still get an error when I switch to php 8.4 on the server. How can I fix this? Cheers, Cliff
Hi, i’m sorry but theme works under php 8.3x
Fatal error!!! Can you fix this or refund this purchase???
PHP Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /nas/content/live/michaelmedia/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 646
Hi there, install keeps crashing “critical error”. It happens when I try to add the “option tree” plugin. I’ve tried 3 times and same result. Can you advise?
I have purchased the theme but it says link is expired after clicking on install button.
This really disappointed me, after paying also theme didnt worked.
Kindly help on asap basis.
Hi, Emailed the issue. Kindly do the needful.
Hello, good morning, I recently acquired this template, I would like if it could be that you could make a usability improvement in the portfolio section, since it is a bit tedious to upload photos that way, and that you could change the order in which they are uploaded directly, not dragging them like now (I mean that when you upload them, they stay in the first place, not the last) Thank you very much
Hi,
Take our apologies for the long delay in answering.
Please send email to hungpd.name@gmail.com and we will take a look your issues.
Regards,
Does this theme have a 3 column blog?
Hi,
Unfortunately, this is not an option built into the theme at the moment.
Regards,
Hi! I need your help w something. The responsive menu doesn´t work. Please contact me at felipecaicedo.c@outloo.com Thank you.
Hi,
First of all, we’re really sorry have taken long time to reply you due to the weekend.
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Hi, i need to be able to link the submit button of a form to my email, how can i configure it ?
Hi,
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Where can I edit menu? I doesn’t seem to change at all.
Hi,
You can edit menu via Appearance > Menus
Regards,
I know that it should work that way 
The reason I contacted was that it didn’t work as aexpected. So any suggestions? I did add the sections there in the menu, but I can’t red of the demo version’s menu though I have removed it from the menu: http://www.oivalluksienpolulla.fi/
Hi,
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
I have made a suppport ticket at https://paul.ticksy.com/ and he promised to fix it, but nothing happened since January. Can you hurry with this.
Hi,
We answered the ticket, please check it
Regards,
Is there theme documentation or info on the installation process? I can’t seem to find how to get the theme demo as the starting point for editing.
Hi,
First of all, we’re really sorry have taken long time to reply you
You can refer Arquito documentation, it works same as Larry theme https://docs.vlthemes.com/docs/arquito/
Regards,
hi, as this is one page theme, can i create multiple pages?
Where I believe it should be
https://afiyachohollo.com/wp-content/uploads/style.css?ver=5.4.1Can please tell me how to fix this as the site ends up taking much longer than it should.
Thanks
Hello, for support and requests, please use https://paul.ticksy.com/
Thank you!
okay
Hello, I am trying to change the portfolio images, I am running into difficulty. Can someone provide me with the documentation? I licensed the theme through envato elements.
Hello, to get support you need to buy theme at themeforest. It is market rules. You can read Item Support on Envato Elements https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Can you tell me please how to activate theme? Thanks!
Hello, you can download theme from themeforest https://themeforest.net/downloads and then upload theme in wordpress dashboard. if you can not do it, please write to childtheme.team@yahoo.com and I will send video instruction
Hello, Thank you for your quick reply. I mean activate license key for theme for automatic update, not how to activate theme in wordpress. Thanks!
Hello, you should to have in your site Envato Market WordPress Plugin for automatic updates https://envato.com/market-plugin/
Congratulations for amazing Theme!
No way to change the menu. You can add to it but not change the default. Where can this be done?
Hi, did you purchased this theme?
I can get support only if you bought theme at themeforest. It is market rules.
Thanks
As of 2:43pm EDT 6 October 2019, the “Live Preview” through Envato says “Gutenberg Testing Mode”. Is there a way to view the regular demo? Thanks.
we will fix it soon
How do you edit the default menu HOME ABOUT SERVICES PORTFOLIO REVIEWS CONTACTS? Where do i edit these Menu names?
Hi, Please message us from the account you purchased so we can give proper support
Thanks
I need assistance editing this template in multiple ways. Is there someone I can chat with?
Hi, write to victorkri200@gmail.com
Hi,
I want to ask you. My website is a little bit slow. Could you help me why?
Please, let me know.
Many thanks,
www.alessandramaccario.com
Ale
Hi, use cloudflare and nginx with php-fpm
