52 comments found.
Hello, I need to know that, is this theme fully compatible with latest version of wordpress(5.3.2)?, because i am facing many issues with woo commerce section, my plugins are not working properly.
It’s been 9 days but there is no reply yet.
Hi,
Sorry all our support is done through our ticket system. Please can you create a ticket at http://eovo.uk/support/ and we will be happy to help.
Thanks,
Scott
Hi, I bought the theme with package envato, and I haven´t the purchase code, please tell me how i can open a ticket, I have problems with the cart menu, not appear on mobile devide near to the hamburguer menu. Thanks.
Hello, I have the theme for long time ago on evanto market, I havent got the purchase code and it imposible for me open a ticket, the product image gallery dont work, can i fix it?
Hi,
What part isn’t working, are you getting an error ?
Thanks.
Hello Scott, I’m loving your theme, however, I’m having few problems with it, like the product filter not working (even in the demo), some woocommerce plugins don’t work and responsivity not working correctly. I noticed that the last update in the theme was over one year ago, are you planning to update it in the near feature to correct these issues? Thank you very much.
Hi, please create a support ticket if you haven’t already and we will be happy to help. Yes there is an update planned for this theme. Thanks.
hey, there is no theme setup? how to setup a Demo to my website?
I really angry with that, it is not easy to set up Demo. Finnally, when I imported the Demo, there is mass up with the navi-menu and the Revolution Slider also Error!!! I want to refund my money!!!
Hi,
If your having troubles setting it up to look like the demo I can do it for you if you like ?
Thanks,
Scott
thanks, please help me to set up and your email address please
Hi, please can you create a ticket at https://eovo.support-hub.io and I will be happy to help.
Hello I love this theme but it works bad for me, could you please install it and configure it on my XP please it’s very important for me I hope for help
Hi,
Please can you create a ticket at elusive.ticksy.com and i will be happy to help.
Thanks,
Scott
Good
Nice theme except for one thing. I need fullscreen presentation page only, so i imported demos, and that’s the only page where there is 0 content 
Why so ?? can you help me with that?
Hi, please can you create a ticket at elusive.ticksy.com and I will be happy to help. Thanks.
I cant, it shows that purchase code is wrong….
Ok please check that the sliders have imported correctly and are added to the page.
no they are not imported. Other pages have error considering the slider, BUT the content is there in other pages. So is it really related to slider? i posted this on support forum! https://mikado.ticksy.com/ticket/1526700/
Hi, please can you email me at scott@elusivethemes.com with your dashboard details so i can take a closer look ? the support link you just sent is to a different authors ticket system.
Ok, thanks, will do!! This dashboard is the one which opens up if i go trough themeforest downloads->support under sienna template, so you probably have to fix that link. !
@eovo sorry, but can i get the damn support? i am waiting for 10 days just to sort out import issue
Sorry but i’ve had no support tickets from you and it says on here that you haven’t purchased the theme, did you purchase it from a different account ? You also posted a link to a different authors support group which makes me think you might of confused me for a different author ?
I have to excuse me because this is a misunderstanding. There is a different template with the same name. cheers.
Ok no problem.
Hi Scott! Where are you going to update this theme?
Hi, we are working on an update to this theme and it should be available this week.
Hi Scott. Very excited to get this theme rocking and rolling on our site. Please let us know when you have sorted out the Woo Filter error.
Installing and Activating Plugin Woo Filter (1/7) Downloading installation package from http://demo.elusivethemes.com/plugins/ct-woofiltering.zip…
Many thanks
Hi, sorry please try again and it should work
Worked like a charm! Thanks Scott. LOVING this theme!!!!
Great to hear if you could leave feedback it would be very appreciated
I definitely will! Thanks.
Hi I think ti buy sienna theme for decoration website. I like too luxi theme. Have you examples of website with sienna and luxi. Beautiful examples. Thanks. Arnaud
Hi, sorry but I dont have any lists of client sites that I can provide unfortunately. Thanks. Scott.
We are interested by your thema but filters seem to have a little problem : http://preview.themeforest.net/item/sienna-fashion-woocommerce-wordpress-theme/full_screen_preview/16048003?_ga=2.45551908.1830588810.1519821173-2089609866.1518006986 If this bug is not correct in the demo we afraid to buy the theme. Arnaud
Hi, sorry yes I will correct that. Scott.
Does Sienna come with WPBakery license? It shows activated but when I try to download a template it says “failed to download template.” There’s also a new version of WPB but I can’t update it.
Hi, when plugins are bundles with themes you dont get your own individual licence. I can however provide you with the latest versions if you want to send me your email.
Help! It seems like the Sienna theme has broken? Noticed it a few hours ago but it was fine the day before. We didn’t make any changes to the site in the last day. The slider revolution is gone from the homepage, the menu is text and listed to the left in blue, and the product page is also messed up. Was there any updates that was made in the last day?
Hi, no there was no updates. Please can you create a ticket at elusive.ticksy.com and I will be happy to take a look. Thanks. Scott.
Hi there, when I refresh the site on mobile (swipe down to refresh), the logo and menu button disappears. Will this be fixed or remedied?
Hi, sorry for the delay. Please can you create a ticket at elusive.ticksy.com and I will be happy to help. Thanks. Scott.
Waiting on a reply submitted 6 days ago, thanks.
Hi, sorry i thought this had already been answered. Il make sure all tickets are replied to today. Thanks, Scott.
Hi, waiting for support on ticket sent 2 days ago. Thanks!
Hi, sorry i thought this had already been answered. Il make sure all tickets are replied to today. Thanks, Scott.
Hi, still waiting for a reply..
i replied earlier today and i’m just looking at your other tickets now.
Hi, could you please respond to my ticket?
Replied to this ticket 2 days ago as well as added 1 ticket. Please review, thanks!
Sorry for the delay your tickets have now been answered.
Replied to your information request
Hi, waiting for your reply
Following up
Hi, sorry for the delay, just on my way home now so il answer your tickets asap.
Hi, haven’t heard from you yet?
i replied earlier today and i’m just looking at your other tickets now.
Hi, also waiting on my tickets they’re currently 3 days old..
Hi,
Sorry for the delay, I believe your tickets have now been answered.
Thanks,
Scott.
Hi, waiting on your response. Thanks!
All tickets have been answered, sorry for the delay.
Hi, waiting for response..
Responded
Are you joking ? Almost 24 hour I have open ticket on elusive.ticksy.com and still no answer?
Sorry for the slight delay. Just working through the tickets now so your ticket will be answered this afternoon. Scott.
I have two simple questions to You. Please see the link http://pokazywarka.pl/v4dsoj/
Hi,
Please can you create a ticket at elusive.ticksy.com and i will be very happy to help with those issues.
Thanks,
Scott.
