161 comments found.
Hello, In your Weather Widget integration there is no option to change the laguanje. I if get my API, I can add to the API call the param =?lang{es} but In your integration there is only possible to put the APi KEY. Please, can you tell me where is teh code to add my API call or modify it? or… if you have another solution I apprecitae it. Thanks and best!
Hi there,
Thank you for reaching us. Take a look at our article about translating:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002311458-How-To-Use-The-Loco-Translate-Localization-PluginIf there’s anything else, please submit a ticket on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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this theme do not have search in the top?
Hello,
Thank you for taking interest in our theme!
Our theme does have the search functionality, you can see it here https://journo.edge-themes.com/magnus/ and here https://journo.edge-themes.com/freja/ If there’s anything else, please let us know!
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Lovely theme you got there and I’m thinking of purchasing it, but I have a question. Doest it have a shop carousell side bar or in shop carousell in bottom bar? How about shoppable image?
Thank you for your reply.
Hello,
Thank your for taking interest in this theme.
Please note that this theme comes with Edge Product List Carousel element and that will be looking like thin on front-end > http://postimg.cc/njYrxvPY
So you can create desired layout shop page by using some of WP Bakery shortcodes (elements) → http://postimg.cc/Lg810C8Z but
Regarding to default Shop page (defined in WooCommerce > Settings > Products) you can choose desired custom widget area for that page, but please note that this generated page use some predefined layout and there is no option to add some content above or below the generated content (product list).
Screenshot 1 > http://postimg.cc/066xZpv2 Screenshot 2 > http://postimg.cc/tZC3LCrT
Support
Edge Portfolio part of
Qode Interactive
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Does it support RTL ?
Hello there,
Than you for writing in and taking interest in our theme. No, unfortunately, RTL is not supported.
Support
Edge Portfolio part of
Qode Interactive
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Hi!! i try changing the language with Polylang or Loco Translate but i was not able to change the language of, for ie: “Read More” ” Post a Comment”. Any Help? Thanks in advance.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, does this theme comes with WPBakery Page Builder license? Thank you.
Hello,
Thank you for reaching us.
Yes, of course. WPBakery is bundled plugin that comes with extended licence for all our themes. If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, we are using Journo with woocommerce memberships plugin and this plugin generate a custom post excerpts, that appear no compatible with search results in journo, my question is if there are any way to solve this problem or how i exclude the excerpt from search results, in this case i only need the title of the post.
Thanks in advance hacerempresa.uy team
Hello,
Thank you for reaching us.
The only solution for this is to hide the post excerpt from the search result page. You can achieve it using the following CSS code:
.search.search-results p.edgtf-post-excerpt {
display: none !important;
}Just put it into Appearance > Customize > Additional CSS
Support
Edge Portfolio part of
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Hey, great, thanks!
hacerempresa.uy team
You’re welcome! 
Support
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No matter what changes I make to the code I get the same wrong menu and page on my mobile device. And yes I refresh the device and force a new load. The non-mobile (computer) version works fine. The mobile menu does not match what is set in the code. It just doesn’t respond. Help. I need this to work on my mobile devices. I disabled pop-up yet it still pops up on mobile device. It shows the same page every time no matter what menu selection I make. HELP
Hello,
It would be difficult to assess/advise on the issue via the comments section. We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks… I did that two hours ago. I hope to hear back soon
Hello,
We located your ticket #2065755 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Support
Edge Portfolio part of
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It seems your theme version is wordPress 5.1.x. Would it be okay if i use the latest version of wordpress; 5.2.2? or do i need to find lower version?
Hello,
Since WordPress recently released new 5.2.2 version, we have tested our themes, and there shouldn’t be any compatibility issues. So you can update Wordpress to version 5.2.2.
Support
Edge Portfolio part of
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we are unable to edit any pages now as soon as we click on ‘Edit page’ , it gives ‘page not found’ error (screenshot provided)
i have then updated the theme and all plugins but still it doesn’t work
i check all the plugins by activating and de-activating them and found that as soon as ‘edge news’ plugin is actviated, we are unable to edit any page
problem is with this plugin, current version of edge news is Version 1.0.2
https://ibb.co/rcb8wnkPlease help
Hello,
Thank you for reaching us.
It is possible that you made some changes with permalinks, so you should navigate to Settings > Permalinks and click on the ‘Save Changes’ button. You can also try to choose different permalink format.
In case this doesn’t help, please submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Best Regards, Egde
it still has a problem let me generate ticket
Hi,
We located your request #2066250 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Support
Edge Portfolio part of
Qode Interactive
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Hello guys. We have developed a website with your theme but in version 1.2 we encountering some problems with speed. We installed Query Monitor and we find out that in some Slow queries, postmeta table is inserted double (in a post page). Probably this is by mistake. In the newest version, is this fixed? You can see an example here: SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON (wp_posts.ID = mt1.post_id AND mt1.meta_key = ‘edgtf_news_post_trending_meta’ ) WHERE 1=1 AND ( ( wp_postmeta.meta_key = ‘edgtf_news_post_trending_meta’ AND wp_postmeta.meta_value > ‘a’ ) OR mt1.post_id IS NULL ) AND wp_posts.post_type = ‘post’ AND ((wp_posts.post_status = ‘publish’)) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value DESC, wp_posts.post_date DESC LIMIT 0, 6
Hello,
Please update your theme to the latest version (1.5). We’ve imporved some framework files so everything should be working well after updating the theme. https://www.screencast.com/t/M3DK8ZghBest Regards, Egde
Thanks for your answer. We have updated to the latest version but yet the problem doesn’t fixed. Finally, we discovered that the problem is on the widget we used for sidebar. This is the widget Edge Layout 6 Widget when we choose to show trending posts first
Hello,
Theme is working fine when we tested in local enviroment, if you think that there is some theme related issue, please contact support via email support@edge-themes.com and provide WordPress and FTP admin access.
Regards, Edge
Do you know how I can add a lightbox setting to all my posts, so that when you click on an image, it enlarges it?
Hello,
Thank you for reaching us.
For any question like this one, please, open a ticket at https://edge.ticksy.com/ and include your website URL so our support agent could assist you with anything that could be achieved using our theme options.
Best Regards, Egde
I love the theme but i have experience fatal error whenever i tried to update the theme. Error message: Fatal error: Call to undefined function journo_edge_create_wp_widget() in /home/c9lanes8/public_html/wp-content/themes/journo/framework/modules/widgets/lib/widget-loader.php on line 9.
Hello,
Thank you for reaching us.
Please note that we changed some files in our Core (Egde CPT) plugin in the latest theme update, so it is very important to delete the old version of Core plugin through FTP before upadating the theme. After successful updating, you should login to wp-admin panel and go to plugins and install and activate Core 1.1
Best Regards, Edge
Hello, I recovered wordpress and when later I installed Journo theme all data has gone. What should I do now?
Hello,
We’re sorry for what happened to your site. In order to help you, we need more information. Please submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best Regards, Edge
Hello. I’m using your theme and unfortunately my support has expired but I just had a super quick question about the Instagram feed widget.
I’m trying to get the Instagram widget to work in my footer. I’ve connected to Instagram in the options and I’ve filled out the widget including setting the cache to 600. It’s still not showing up. Any help with this would be appreciated. Thank you!
Hello,
Could you, please, send us here your website link so we could check this closer. Thanks
Edge
for sure: http://rebeloffice.ca
Hello,
There seems to be some problem with our Instagram Feed plugin. We are so sorry for this, we’ve forwarded this issue to our dev team and they will investigate it closely and try to implement a fix for that in next theme update. You can expect that Journo theme will be updated in the next few days. Thank you for your patience and understanding. In the meantime, you can use this plugin: https://wordpress.org/plugins/instagram-feed/A lot of customers have suggested it.
Let us know if there’s anything else.
Best Regards, Edge
Can I change my header logo url, I would like to put custom URL in logo, not the homepage.
Hello,
Thank you for reaching us!
This would either require changes in template files or some custom JS for that matter. We can only show you where you can find the file, however we won’t be in a position to modify our theme on demand, sorry about that.
In either way, you can locate logo markup in
wp-content\themes\journo\framework\modules\header\parts\logo.phpEdge
Cannot rate this theme apparently because the theme was purchased from client’s account, but I want to praise the support. I placed three tickets and got clear replies to each of them. All three times, I was looking for the right php file to edit for extra customization.
Hello,
Glad to hear that, we’re always here to help
Edge
Hi there, is there an option to adjust the width of the template when displaying on desktop please?
Hello,
Thank you for taking interest in our theme!
Yes, of course. You can choose between a full-width and in-grid page template. Also, you can choose the width of the grid https://www.screencast.com/t/dQl42h4tcI
If there’s anything else, please let us know.
Edge
Thanks a lot
You’re very welcome. Looking forward to your purchase!
Edge
Hiya, I purchased this theme now. Are the demos you have provided static pages or blog pages? How do I make my blog look like the demos please?
Hello,
We located your request #1948211 and established that you received a response from our support staff already, please check ticket status.
Edge
Yeah, I replied but you have not got back to me. Please could you respond on the ticket?
Hi,
We would appreciate if you could be a little bit patient. Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hi, kindly attend to Ticket #1937714 soon, it has been awhile. Thank you.
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Edge
Thank you. I’ve replied and waiting for your kind response
Hi,
Thank you for your effort. One of our support agents will refer your thread as quickly as possible. Please continue the conversation on the ticket.
Edge
Thanks have replied
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
hi, please attend to Ticket #1937714 thank you.
Hi,
We have forwarded your thread once again. Thank you.
Edge
Thank you I’ve replied.
Hi,
Please be patient, your ticket will be replied when it comes to order. Thanks.
Edge
I don’t remember how to remove the annoying newsletter popup from opening on every page. Could you help me ?
Hi,
You could prevent pop-up from Edge Options > Pop-Up.
Edge
thank you !
You’re welcome.
