3847 comments found.
Hello, I have purchased a theme from your site, but when i try to install the theme on the Wordpress the theme wasn’t completely install. After I install it some part of the theme wasn’t show on the website. Could you help me to fix the problem, please?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
We want to buy the theme, we have checked out the demo. We have query before that. If a user booked a tour as a guest, then how can he manage his booking details (online payment or cancellation etc.)?
Nope, in this case, user has to register and login then do the booking so they can manage tour later.
Thanks for your interest by the way
How to change contact details in the customer dashboard page ?
You can change from Tour Master panel : http://take.ms/Dwiod
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
How to change page 404?
You can change bg here : http://take.ms/Sy0B4 but to change content, you will need to do localization to translate those sentence to another.
Hi
With the last version 4.xxx, in the system discount, what you improve exactly ? We can now choose who have the discount : adult, students or children, If posible now choose discounts genre ¿? If some case, i don´t want discount aplly to children but only adults.
It’s only price breakdown visual that improved, we didn’t change the system about discounting.
This option in discount sistem II comment is an logic evidence, think about it. thanks,
Sorry, I don’t quite understand. Can you provide screenshot with description so we can understand clearer?
I can´t provide screenshot if not exist this option. I explain you again hoep more cleary: It´s necesarry can DECIDE WHO have discount and not have general discounts. if you have a tour with adults, children. If you create discounts for this tour : You can create discounts only for adults, and discount doesn´t apply to children.
Oh ok, I understand. We will consider for this option if there’re many requests for this. At this point we don’t have plan for this yet.
All people are business say you the same : discounts must be apply for groups (adults or children etc.) and not general (all). It´s very important that, believe me. Have nice day.
how to change the currency? https://monosnap.com/file/pPspJWkaXeHi8erOX9HtnsAnwgb5iZ
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have bought your template and am using it now. Just wanted to check with you, when I was uploading the tours itinerary, I was not able to input pictures, is it possible for me to input pictures into my itinerary so that it can clearly explain to my customers better.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi… Tour page – i want save page template.. but when i tried the error messages popup and says error value 1120, how can i save a template . Thank you
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
How can I change the Category page? Now I have all the torus listed in one line with sidebar but I want to make a 4 or 5 column grid.. Where can I change this?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
[I DO NOT NEED ANSWER – SUGGESTION]
As always: happy with your work.
I am trying to find a way to sort the categories of the tours in order of publication instead of alphabetical order as it seems that they are now ordered so that when they are published in the widgets, only the last additions are seen.
We have routes for months and now I am interested in showing: SEPTEMBER, OCTOBER, NOVEMBER AND DECEMBER. And not April, August, December, January …
Thank you so much for your attention!
Thanks for your suggestion. As I read about your description, I’m still pretty confused. Can you may be provide screenshot or a draft with description so I can understand clearer?
Apologies for my explanations so bad.
Let’s see if now I can explain myself better. In the following url */wp-admin/edit-tags.php?taxonomy=tour_category&post_type=tour* I would like to sort that data. Since when the samples in the widgets are seen in alphabetical order. And I would like to see the last 4 created.
I hope to have explained myself better.
For example here https://www.sermarolid.es/ in the footer, the so-called “TOP DESTINATIONS” only see those that start with A and B (orderlyphabetic) in this case would be a random order, at least.
I would like to publish routes for months, JANUARY 2020, FEBRUARY 2020, MARCH 2020, APRIL 2020, and that it be seen in that order and that the orfen does not start at APRIL 2020 because it is included in A or August.
Now I want to publish SEPTEMBER 2019, OCTOBER 2019, NOVEMBER 2019, DECEMBER 2019. And in this case, as I have already published APRIL 2019, it is seen first and I’m not interested.
SUGGESTION: It would be interesting to order it in order of publication, at least.
Thanks for your listening.
NOTE: spam users have been reduced to zero. Good job!
Hi,
It’s not possible to order the taxonomy by the publication order.
BTW, May be you could try this plugin.
https://wordpress.org/plugins/taxonomy-terms-order/You are magnificent. Although it would be nice to have this in the default theme, the result is what I was looking for.
Do not stop working on this fabulous theme!
hello
What is the easiest way to inactive / hide user login ?
Can i disable user panel but book trip by enquiry form?
Hi,
It’s possible, please disable the member feature in: Tourmaster > General > User / Template.
hello,
when customer booked they register and log in my website they seem as subscriber list. They have shown wordpress menu on top of customer page. https://www.nepaltourpackage.com/wp-content/uploads/2019/06/Untitled.pnghow can i manager our user as client not subscriber?
Hi,
Did you create a new role and want to assign it to new registered user ?
If so, you can edit the tourmaster/single/register.php file, around line 58, change
‘role’ => ‘subscriber’
to the role you need for this.
Hello, great template. I’m trying to translate all to Dutch.| Is working for most parts with translating with Poedit
Somehow not the comments. https://decoachingsreisvanjeleven.nl/hoe-raak-ik-je-aan/Leave a comment, prev, that text.
I translated file traveltour in to traveltour-NL_NL, uploaded both files to the language dir inside template. Do not see it working.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
check
hi,
Have a problem with the Order Category tag in you recommended plugin Breadcrumb NavXT.
You can choose the main tag category in tour, BreadCrumb Navxt ignore it and take the alphabetical order.
What i can do ¿? It´s a big problem for me, must me begin/init to main tag category choosing for each tour.
Can be change something in setting nvaxt to resolve this bug ?
Hi,
Could you provide wp-login/website address and more information to support.loc@goodlayers.com so I can check it? Please include this message in email so I can know who are you.
Hi, the fonts are not looking the same after successful demo import. What is the issue?
Hi,
Can you provide your site url + demo url that you need the font? I’m not sure which font you’re mentioning to at the moment.
Opened a ticket.
Hello, I am looking at this theme and have a question. I like the City Tour layout and when I go to Booking on the Booking Form where the price is, can I put a drop down in there for the customer to select time slots for that date, for example, 9:30am, 10:30am 11:30am, etc… ? Thank You
Hi,
Yes sure, like this? : https://demo.goodlayers.com/traveltour/citytour/tour/empire-state-building/
Thanks for your interest by the way
That is perfect, just one more question, can the times be displayed as 4:00pm – 5:00pm vs 16:00 to 17:00?
Yes, the package name is a static text so you can use any name you want.
I would like to know if the Ical calendar function allows me to sync Tourmaster with Google Calendar forever or do I need to keep exporting and exporting files to keep my calendar updated?
You can see the detail here : https://webapps.stackexchange.com/questions/6313/how-often-does-google-calendar-update-its-other-calendar-feeds
Cheers!
I got a problem after updating to WordPress 5.2.2. The Visual editor in packages section isn’t showing in backend. The tab is there but there is no content in it. Edit package also same problem. Please give a solution.
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
While booking or sending enquiries , Notification emails are not coming . , useing AWS SES , while sending Contact email its coming
Hi,
It will depeding your hosting provider. Please make sure your hosting allow the wordpress mail function.
- Did you fill the admin email address ( have to be different than system email ) ?
If so, could you try setting up the smtp and see if this helps.
https://wordpress.org/plugins/easy-wp-smtp/mail function is working , thats why i am getting contact mails from contact form
only issue is , i am not getting Notification mails when a booking happen or from the enquiry form against each tour.
Sorted : it was an isue with AWS SES Service , Sender email was not of the same domain & was not verified aswell. Thank you
How can we create a Customer login , and how to make a Dashboard Page
not the Page link is visible only after placing an order
Hi,
For login/register is: http://demo.goodlayers.com/document/traveltour/#creating-login .
For dashboard page, please create a new page and setup it in: Tourmaster > General > Template Settings.
Hi Loc, I found that my website got injected with a strange script, especially some external links embedded hiddenly on my website. I checked the v4 version with Virustotal and It showed “VEX.Webshell” by BKAV.
Hi,
So sorry to hear it, but we can’t help you in this problem, my advice: please clean the virus script first then download all the files and check it again with a AV, you will need also remove all the source code and reupload the source code that you have check it manual to make sure it’s clear, it’s quite big work as it will need a lot of time to do.
We’re only provide support for our features and everything in live site, we can’t take care your whole site when your site got hacked, it’s different story in here.
I hope you’re understanding and appreciate it.
At GoodLayers, we will make sure that every of our themes are secure and will not contains any malware nor viruses.
As your report, this is 100% false positive warning. Seems like Bkav(The one that detect as virus) is not smart enough.
BKav will detect every files that contain the word “System” as virus, in spite of, these words are not viruses at all, the detecting system is not just smart enough. And another reason that confirms false positive is that all other detectors detect our theme as clean status.
You can test it by yourself.
In admin/function/getting-start.php on line around ’63’ , remove all “System” words : https://drive.google.com/open?id=11GSx7z8yeQ0ZXT03kFGRVg_6-Ds6pqQS
In include/goodlayers-core-filter.php on line 349 and 351 All ‘system’ words in the admin panel setting string.
Just remove these words and zip the file and run the test again. Now BKav will return clean status.
I’ve also done the video screen cast to explain this. If you need it, please PM us via the form in our profile page.
Hi, I resolved the problem by updating my website with V4 theme and Tourmaster v4 plugin. Thanks for your support.
How can I use this theme and tourmaster for hotel room booking? Is there any option for booking as check in and check out date?
Hi,
We have room option but we don’t have check in and check out date, sorry.
Okay, Thank You
