2212 comments found.
Hi, we just bought the Wookie Shopify theme to develop a website with one Home Page + three Landing Pages + Catalog Page + FAQ + one Instructions Page + two Terms & Conditions pages. Yet, we are not able to create pages with sections used by the Home Page, although we tried all available templates. How can we create a simple page besides the home page that use regular sections such as banners?
Hello,
Thank you for your purchase.
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Since 10 days im waiting for reply to my open Support ticket: #47129
Hello, Sorry for the delay. You will be replied soon in our support system.
Best regards
Pre-purchase questions. 1. Are all the apps included in your theme free for life?...or just for one year? 2. I can see you are using “slider revolution” in your demos…is this app included for free too? Thanks.
Hello,
Thank you for the interest to our theme.
1) Yes, all apps are included in the source (besides multilanguage app Weglot – we can provide 20% discount for its usage).
2) We are using scripts/js from slider revolution. We don’t have separate app of it.
Best regards
how to add trust badge to footer? (kids toys shop )
Hello,
Did you buy our item? I don’t see “purchased” label with your nickname.
Best regards
i build website for client,he bought it with his account. can you help me please?
Please, ask purchase code fo your client, and submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hey there, please can you assist with the following:
On collection pages, the size of some of the products titles are huge. How do I get everything to display correctly?
Hello, Nasan.
Thank you for your purchase. One of the solutions may be adding custom script that cuts product names to the specific symbol number. But this is custom job, please let us know if you are interested in by mail – pthemeshelp@gmail.com We will discuss the details.
Best regards
I really need help. My buy now button and add to cart button have disappeared! i am trying to reach you through your support channel but i am not getting any email to log me into the portal. I sent an email to newsmartwave@gmail.com, email was read but no reply. This is a bit urgent since my site is live. Please get back to me.
Hello, mgjewelry.
Thank you for your purchase. Unfortunately we don’t provide support via email. Our developer is available only via our support ticket system – https://www.portotheme.com/support/ Did you check your spam/junk mail folders? May be you can try with some other email address.
Referring your problem, do you have any other 3rd party apps installed in your store?
Best regards
Yes i did check and i haven’t received anything yet?
i think am in now
what is the link to your topic?
how do i find the link just the url from the within the portal ? you mean ?
if you mean that then https://smartwave.freshdesk.com/support/tickets/51981
as far as i see our developer is in touch with you on the forum.
Best regards
will you guys add the checkout page design?
Hello, omrcm.
Thank you for the interest to our theme. Checkout page is only available for editing in Shopify + accounts. Do you have registered the such one?
Best regards
Don’t you think that’s a little weird? This is a e-commerce design and don’t have a checkout page!!!
Yes,i think that it is weird. But the cost of Shopify + account is $2000. Are you ready to pay for it?
Best regards
Hi, is there a way to automatically change the currencies depending on client ? I mean it does automatically ? Is there a way to change the logo of the settings in the header ? Many thanks, love your theme
Hello,
Thank you for the interest to our theme. 1) Do you want to set currency based on customer’s IP? We don’t have such feature.
2) Referring icons, we are using icon font – https://www.portotheme.com/shopify/wokiee/icons/ If you want to use any icon from it, it will be easy update – to change code in the source css. If you want to use some outside icon it will be quite difficult update.
Best regards
As of June 24, 2019
Wokiee Portotheme Case: 51533
Your Wokiee Template is incorrectly displaying pricing on my ENTIRE internet website when ONLY viewing within the Google Chrome Browser. This pricing error does not happen in Microsoft Explorer Browser, Opera Browser or Firefox Browser or any other internet browser …. ALL of my product prices are shown correctly within these internet web browsers (Microsoft Explorer Browser, Opera Browser or Firefox Browser and other internet web browsers).
Example ….my T-Shirt’s sell for $23 your Wokiee Template is incorrectly displaying them for over $400+. Your Wokiee Template in some cases is automatically adding $3000+ to some products. This is happening on my ENTIRE website when viewing in the Google Chrome Browser. THIS IS NOT ACCEPTABLE. I have contacted your Wokiee customer service agent regarding this matter, but either she clearly does not understand the English language or she is giving me the run-around. And, YES I have removed ALL of my external apps within the Shopify Dashboard to track down this issue; earlier as requested by your customer service agent. But the problem still persists. And I have repeatedly asked your Wokiee customer agent to have the Wokiee Tech Team to investigate my ongoing “Pricing Error” problem. They do have access to my Shopify Website ….if not please let me know.
IMPORTANT: PLEASE CONTACT YOUR TECH TEAM IMMEDIATELY to resolve this ongoing nagging issue or prepare to issue me a FULL refund. I am NOT looking for a refund …. but please do not push me. Let’s resolve this quickly. Thanks.
Sorry, for the double-posting. I was trying to correct a minor typo in the very first post. I suppose your comment’s area does not allow for that.
Hello,
Replied in the ticket.
1) Our theme doesn’t affect price.
2) If you are saying that the problem with the price only in Chrome browser, may be the problem is in the cache of your web browser. Can you recheck it again on other device with Chrome browser?
Best regards
Pertaining to Wokiee Portotheme Case: 51533 (Pricing Error Resolved)
Automatic Price Fluctuation
Today (June 27, 2019) I FINALLY accidentally solved and figured out my pricing error I was receiving on my entire website; incorrect prices. I had my pricing settings (under settings) under a different country currency (an international currency setting/mode). My settings were not set to USA currency settings or USA Pricing. This was an error accidentally created on my end and not the Wokiee Template. (End)
Yep …..I had the template currency settings incorrectly set accidentally in “Mexican Pesos” without realizing it.
ok, thank you. I’m glad that the problem was already resolved.
Best regards
How do I tuned off the box popup that says Someone purchsed a
Product name
Hello,
Thank you for your purchase. http://portotheme.com/shopify/wokiee/doc/iv-10-promo.htmlBest regards
How to reduce the image size of the product in mobile
Hello, techgrover.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Mega Menu, I want mutiple drop downs to have a mega menu. your demos have this but I have been trying to work it out for over an hour and nothing seems to work!!!!
Hello trekano.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi Team !
I want to delete my actual shop because I have family trouble and I cannot work on it recently.
I plan to launch a new one in September probably.
Will I be able to use my Wokiee theme on the next one ? I do not want to keep paying Shopify for no reason.
Thank you
Hello, Vaenas.
Thank you for your purchase. Yes, of course you will be able to use Wokiee theme whenever you want.
Best regards
Hi ! Thank you for your answer. I just want to make sure I can delete my actual store with no risk.
The actual Wokiee theme code is related to a specific domain.myshopify.com
If I delete it and create a new one. Will I still be able to connect my Wokiee theme code to a future unique website even if it is not the same ?
Thank you again for your help
Yes, you can delete it without any risk. We can assign it to any new domain.
Best regards
Hello, I changed my Theme to RTL and Compare page shows a very strange error. Could you please help me fix this bug? I also have an error on the home page. Kindly check my support ticket as your delegated support member refuses to cooperate to solve my issues. Kind Regards
The negligence of that Individual is just MIND BOGGLING! Your theme is awesome, but the support team is truly horrible!!! The one handling my ticket, doesn’t want to lift a finger! He/She tells me to edit the css for the page which has a clear error!!! 1st- I can’t code & 2nd- This is not a customization request so they can tell me how to do myself!!! it is a clear Bug!!!
Hello,
Thank you for your purchase. What is your ticket? Please, send me the link.
Best regards
Hello,
Kindly check my ticket here: https://smartwave.freshdesk.com/support/tickets/51384
Best Regards,
replied in ticket
Best regards
Hello, Please check my reply
This theme and the creators of this theme are amazing! Their customer service is amazing and have answered and helped with every question I have thrown their way! I will be extending my support because they are that good! I have been using ThemeForest for 5+ years and I have never had such an amazing experience with both theme quality and customer support. These guys are the real deal!! A+++!
Thank you very much!
Hello Is it possible to add youtube videos to the revolution slider on the homepage. I tried just inserting the link or embedding but this did not work. Any suggestions. Thank you in advance
Hello,
Did you already buy our item? I don’t see purchased label.
Best regards
Purchase by my client.
Hello,
Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions. You should know purchase of your client.
Best regards
Very poor support very very asked them a question and their answer was that the solution is in the settings only and did not tell me where the solution, but it only needs to work Screen Shout for the settings screen and determine where is the box that I want.
But the theme is beautiful and wonderful.
Hello,
Thank you for your purchase. I’m really confused. Was your problem resolved?
Best regards
One problem was solved. The other told me that the solution was in the settings and they did not tell me where more than once you asked me in the settings. They tell me that the solution is in the settings and they say if you want to do it for you we will take the money. What this support is Only a picture of the location of the settings is enough to solve the problem if the problem is not resolved.
ok, thank you. I’m glad that your problem was resolved.
Best regards
Am i missing something? I go to a certain page and i can’t add any sections like a gallery.
Hello, kennoykreations.
Thank you for your purchase. According to basic Shopify functionality sections can be used only for home page. We are working right now to improve this functionality.
Best regards
How can we add a responsive image on our about us page?
Hello, HakeemJa.
Thank you for your purchase. Our about page is already responsive. You can add there any image.
Best regards
The Theme is amazing. It works like it is mentioned. The document of the theme is so much in details. Kudos to everyone.
Thank you very much!
