Hi.

Thanks a lot.

Please make sure to update the Bold Builder to the latest version – 2.3.2, it contains an important security update. Thanks in advance.

Kind regards,

BoldThemes team

Uncaught Error: Class ‘BoldThemes_Customize_Textarea_Control’ not found in public_html/wp-content/plugins/medicare/medicare.php:23

public_html/wp-includes/class-wp-hook.php(286): bt_plugin_customize_register(Object(WP_Customize_Manager))

public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)

public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)

public_html/wp-includes/class-wp-customize-manager.php(928): do_action(‘customize_regis…’, Object(WP_Customize_Manager))

public_html/wp-includes/class-wp-hook.php(286): WP_Customize_Manager->wp_loaded(’’)

public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)

Hi,

if this has happened after an update, please make sure that you delete all old theme files on your web server prior to uploading new ones – if you just overwrite the existing ones – files which are removed from the theme in new updates will remain on your server and cause conflicts as with bt_bb_twitter class in your case.

So, please remove entire contents theme folder on your web server, upload new version of the theme and update all plugins in wp-admin if prompted to.

Please let us know if this resolves the issue.

Kind regards,

BoldThemes team

Hi,

Please refer to the following article for the instructions on how to add a new icon font to the theme: https://boldthemes.ticksy.com/article/8578/

Should you need additional help with the issue, please leave a ticket at our support portal, https://boldthemes.ticksy.com and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hello,

Thank you for your reply.

I raised a request could you please check it out.

Thank you

Hi,

Please try adding the following statements to Appearance > Customize > General Settings > Custom CSS panel:

.menuPort .btIconWidget .btIcoHolder:before, .menuPort .btIconWidget .btIcoHolder:after {
    font-size: 20px;
}

Adjust the font size in line with your needs.

Kind regards,

BoldThemes team

Hi,

You have probably deleted the single post page (slug: single-post). If you take a look at Appearance > Customize > Blog, you will find Settings Page Slug field at the bottom of the panel. This field holds the slug of the page which serves as a template for all single posts. You have probably deleted it from the pages so the posts inherited global settings.

Please create an empty static page, set its global Overrides – Sidebar to right and Content Below Menu to False and add its slug to Settings Page Slug field of Appearance > Customize > Blog.

If you are experiencing similar problems on post archives, please set the same global overrides on your Posts page (the one which holds the list of posts)

Also, should you have any additional questions, please leave a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.

Thanks in advance for understanding,

Kind regards,

BoldThemes team

Hello,

Thank you for your immediate response.

Solved. All set now.

and doctor detail page missing

how to add clients testimonial

Hi,

Doctors profile is a static page – http://medicare.bold-themes.com/clinic/about-us/doctors-profile/ You can copy its content and create as many pages as you like to display profiles.

Similarly, you can find a proposed layout of client testimonials section on one of demo pages: http://medicare.bold-themes.com/clinic/pages/testimonials/ youc an copy this section to any page you like and modify its structure according to your needs.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. There is only one way to find out – to try it.

We have a money back guarantee policy, so if it turns out that the theme does not meet your needs or expectations, we will refund you.

Kind regards,

BoldThemes team

Hi,

Can you please tell us, when you say the site is broken, does that mean that the site is not working or it is working but you are experiencing some issues?

If you have overwritten the files on the server with the updated ones – have you taken into account that you need to delete all old files?

There are some files which do not exist any more in the new theme versions. They can break your installation if not removed. The safest way to update the theme it is to delete all theme files and then upload the new ones into the theme folder on your web server.

If this does not resolve your issue, please send us your ftp credentials, url of the site and wp-admin credentials to info@bold-themes.com and we will take a closer look at the issue. Thanks in advance.

Kind regards,

BoldThemes team

Hi,

We have updated the theme. Please install the update and verify if the issue has been resolved.

Thanks in advance.

Kind regards,

BoldThemes team

thank you so much.problem solved. You are perfect.

Thanks

Hi,

If you take a look at js/misc.js somewhere around line 230 you will find the following code:

$( document ).on( 'click', 'a', function() {
if ( ! $( this ).hasClass( 'lightbox' ) && ! $( this ).hasClass( 'add_to_cart_button' ) ) {

It seems that your classes on slider arrows are bx-prev and bx-next so you can change the code to:

$( document ).on( 'click', 'a', function() {
if ( ! $( this ).hasClass( 'lightbox' ) && ! $( this ).hasClass( 'add_to_cart_button' ) && !$( this ).hasClass( 'bx-prev' ) && !$( this ).hasClass( 'bx-next' ) ) {  

Or you can switch off the preloader in the Customizer

Kind regards,

BoldThemes team

Hi there, code change works fine. Thank you very much!

Hi,

Please locate boldthemes_functions.php file in your theme’s php folder. Then please locate the following lines (they should start around line 175):

} else if ( $headline_size == 'large' ) {
            $h_tag = 'h2';
}  else if ( $headline_size == 'medium' ) {

please change them to

} else if ( $headline_size == 'large' ) {
            $h_tag = 'h2';
                        if(is_single()) {
                $h_tag = 'h1';
            }
}  else if ( $headline_size == 'medium' ) {

And it should do the trick.

If you are using a child theme, please copy the entire function boldthemes_get_heading_html to your child theme’s functions.php and then do the changes there.

Kind regards,

BoldThemes team

Thanks.

Hi,

Thanks for contacting us. Unfortunately, Medicare is available only in the form of WordPress theme, there is no html version.

Kind regards,

BoldThemes team

Hi,

ThemeForest theme updates do not appear in the default WordPress Appearance > Themes panel. You can use https://envato.com/market-plugin/ Envato Market Plugin if you would like to receive notifications about updates. Also, you should receive the email notification cia the email address you have used for registration on Envato market.

Kind regards,

BoldThemes team

For updating the theme, it’s possible only by FTP?

Hi,

Either via ftp ot by using the referenced plugin.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. No, currently we do not have discount for Medicare.

Kind regards,

BoldThemes team

Hi,

You can create a new menu in appearance > menus and then enter the menu name in custom menu element.

Kind regards,

BoldThemes team

Hi,

You need one regular license for your use case

Kind regards

BoldThemes team

Sticky header is not supported on mobile devices.

as there is not sticky header function for tablet and mobile devices, I want to make scroll up button. Is it possible to make such scroll up button, when clicked it automatically scrolls up to the header. It is usually used when there is one loong homepage. Because it is very annoying to swipe up from the bottom untel you reach header. Please help me with this issue.

Hi,

Sure, you can do that by using third party plugin such as https://wordpress.org/plugins/wpfront-scroll-top/ or any similar.

Kind regards,

BoldThemes team

Also your plugin *Medicare broke my site. It showed only blank page when I installed it.

You need to import demo content as described here: http://documentation.bold-themes.com/medicare/getting-started/#installing-demo-content

If you are not happy with our theme please request a refund here and we will approve it: https://themeforest.net/refund_requests/new

Theme does not have such option but you can do that if you create new page template without footer. Here you can see how to change page template: https://docs.themeisle.com/article/32-how-to-change-the-page-template-in-wordpress

Could you please send us your purchase code?

107824722 this is order number

I just wanted to replace “Looking for” in the search widget to “Sok”

You can translate theme (including placeholder text) using included pot file: http://documentation.bold-themes.com/medicare/theme-customization/#translation