166 comments found.
Good afternoon, I wrote to you 5 days ago because your theme has an error loading the portfolio “Header style carousel”
To move the images I have to refresh the page twice. Please I need you to help me solve this error.
My page is: www.bt.com.pa This message has a “SUPPORTED” label and I have not yet received an email from your team.
And I have another problem … my website must have 2 languages. How can I have the option to translate the side content and the tabs options?
I’m still waiting for your support …
Replied by mail.
I want to help you make the site fast while browsing because it is very slow
I want to change the direction fonts right to left
Good afternoon, I wrote to you 5 days ago because your theme has an error loading the portfolio “Header style carousel”
To move the images I have to refresh the page twice. Please I need you to help me solve this error.
My page is: www.bt.com.pa
Good afternoon, this message has a “SUPPORTED” label and I have not yet received an email from your team.
And I have another problem … my website must have 2 languages. How can I have the option to translate the side content and the tabs options?
I’m still waiting for your support …
There is a problem in the menu when you open the menu and select it The menu disappears Please fix the problem
The same problem I want to solve the problem is necessary
I think you edited theme’s core files. That why having that issue. Use our last updated theme file. Everything will be OK.
Hi,
there is the possibility of using WPBakery Builder in single portfolio, if possible with a Carousel ?
I’m waiting for an answer. Thanks
It is not possible?
Sorry WPBakery Builder not available in single portfolio.
Hi,
You can’t modify “portfolio_category” slug name for url. Go to settings -> permalinks and set it custom. Send me a mail by using our item support form. I will send updated file for portfolio category page.
Thanks
That page have some design issue. I already fixed that. Send me a by using our item support form. I will send that file.
thanks I sent this issue by yours support form.
Hi its me again, Thanks for all the support you giving i have another issue to ask about, Am uploading the projects in the portfolio tab but i have noticed that it only shows 35 portfolio while i have a huge amount of data ( around 98 project for now ) what you think is the best solution for that, We need to show the whole projects portfolio in the projects page!
thanks again.
www.makan.ae
Edit portfolio page and set post count from page settings.
ohh didnt see that thanks for replying its working fine now.. Just one last thing.. If you check the portfolio page on a desktop browser open any project you will not be able to scroll through the images but through a mobile phone browser its working fine.. any solutions for that! Thanks again
Post have short content that why not scroll able on desktop. You can add more content by enable tab section. Lot of features remaining there.
Use our last updated theme file. After install new version uninstall Theside plugin and reinstall again by our required plugin notification.
How to set slider (fullscreen) autoplay automatically switches between slides after a period of time?
Hi,
Please check the option for Full Screen Slider. There have option for Enable/ Disable autoplay https://d.pr/free/i/lUQqp6
hi. new update email notification arrived, what has changed?
Changed log added bottom of the item page.
There is a problem in the menu when you open the menu and select it The menu disappears Please fix the problem
Send us a mail by using our item support form with your WP admin login details.
I want a quick solution to the problem
When browsing the site is very slow while browsing
There is a problem in the menu when you open the menu and select it The menu disappears Please fix the problem
Use our last updated theme file. After install new version uninstall Theside plugin and reinstall again by our required plugin notification.
Hi, Thanks for such a great theme. I need help with the slider revolution page on my site www.makan.ae everytime i try to activiate the ken burns effects it just devide the slider into 2 halfs i donno why. Please check Thanks
Hi,
Send us a mail by using our item support form with your WP admin login details.
Hi, Any updates! I sent the details 2 days ago please tell me it can be fixed. Thanks.
Replied by mail.
Hi, Thank you for your help everything is working perfectly now, Just another question please. In projects page were the filters are on the top of the page i have lots of categories while the filter only shows the first 5 only.. how can i make it show all of them! .. Thanks again man.
Send us a mail by your previous mail.
Thanks. Done
hello, I accidentally deleted the “about our studio” page, can you send me the original text codes of that page?
http://webredox.net/demo/wp/theside/about-our-studio/Send us a mail by using our item support form. Our support team will help you.
Portfolio does not work at last update theme 1.9 – plugin I have installed (The Side Plugin) 1.5. reason: Lack of “Portfolio” in the persistent connection section
https://i.hizliresim.com/zG2WP4.pngUninstall theside plugin and reinstall again by our required plugin notification. Let me know if it’s working.
tried again did not work. you can control. I have restored web system backups
Send us a mail by using our item support form with your wp admin login details.
I have restored the backups I received, my website is running now. but I won’t install it until you fix the update issue
That screenshot you sent to me that it not loading. Try to give me a new one.
the new update does not have the “portfolio” part and gives a 404 error. ie “portfolio” is not added to the persistent connection section
https://ibb.co/sgcDLVBUpdate theme and theside plugin. Now go to Settings—> Permalinks and set it to custom.
did you solve the problem?
That is not theme or plugins related issue. We removed slug “portfolio” for portfolio details page. Lot of users was requested for that.
Sometime WordPress’s permalinks setting doing some wrong if you changed slug name.
Just go to Settings—> Permalinks and set it to custom. if already in custom just save it again.
thank you. we will upload and inform you
If getting same issue then send us a mail by using our item support form with your WP admin login details.
Hello I have not tried, I share my information with you, I would appreciate it if you are interested
Hi, I forgot to write the page url address the other day. I will send you my information, will you be able to take care of it immediately? thank you
OK I will check very soon.
thank you I sent my details. When the gallery did not work I deleted the update.
Hi webRedox,
please check this bug: https://ultimatewebsolutions.net/failed-to-execute-bug.png It is appeared in the console when you load: http://webredox.net/demo/wp/theside/home-video-youtube/
That is not any bug. Previously I was said you it’s having for ssl. Just ignore it.
Hi,
I never got that type problem. Try to use our last updated theme file. After install new version of theme and uninstall theside plugin and reinstall again by our required plugin notification.
Let me know if it’s working.
Thanks
Hello,
When I use YouTube video bg I got console error: https://paste.pics/5RL8Y and the site gets broken after I click on a menu: https://paste.pics/5RL9XJust ignore that console. That is having for http and https
Disable ajax loading from theme option. That issue will be solved.
Thanks but I’m trying to find the exact solution for the problem not a workaround. Here is the problem I think but can’find the solution: https://paste.pics/5RLE4
mail notification for new update arrived. What’s the latest version now?
Option added for Translate Hard Text. Check Translate Options from TheSide Options.
Option added for auto update TheSide plugin.
Important: After installing new version 1.9, remove TheSide Plugin & re-install again from our required plugin notification. (New Plugin Version:1.4)
Please could you take a look at the recent support tickets I forwarded to you? It’s been almost a week since I sent them and I really need to get this website finished.
Check your mail.
how do i change the color of theme ? i cant find it in Theside option. i can only change button/text color but how do i change the overall grey color ?
