666 comments found.
Hello, I have started to maintain and update a website that uses your theme. But as someone else has purchased the theme for its then client back in 2015, I don´t have the purchase code, and the owner of the website in question does not have the purchase code neither. Therefore, I cannot submit a support ticket. I would now need an update of the theme. Please advise how to proceed. I have also send an email via your website using the Pres Sales Questions Contact form. Thank you very much.
Please login with your purchased account so we can continue providing support for you.
Hello, thank you for your response. I don’t have access to the account through which the theme was purchased. Someone else bought it, installed the theme etc. for his then client, the client has discontinued to work with the company who bought the theme, the client has now charged me to work on his website. Please advise how to proceed. Thank you. Best regards,
Hello, could you please advise how to proceed. Does my client need to purchase the theme again, cause the purchase code has not been provided to him by the contractor that he had charged to set up his website back in 2015? Thank you for your support and assistance. Best regards,
You need to have purchase code of theme so you can submit a ticket to our support staff here https://themegoods.ticksy.com/
Currently we can’t see purchased badge on your account so we can’t provide support for you.
Hello, thank you for your reply. As I explained previously, the company who set up the website in 2015 has the purchase code; the company has neither provided the purchase code to me nor the client. I have started only now to maintain the website of the client, so of course there is no purchase badge on my account. So I understand you do not offer any other solution than to purchase the theme again. Please confirm. Thank you,
Sorry we can only provide support when you can submitted a ticket which required purchased code.
thank you for your response
I got the purchase code but it is expired, therefore the support forum does not allow to submit a ticket anymore! What options are available to receive an update of the theme? Purchase of new support or purchase of the theme again?
Please login with your purchase account then you should be able to download theme file from Your Account > Downloads. Currently you don’t have purchase record for this account.
Hello,
My name is Edem. I have the following request!!! I do not get to write on the preview with a text. I dont get any further. I ask for help.
Sorry for my bad english.
Yours sincerely
erdem
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, Is it possible to make a masonry gallery the home page? I can put the gallery in the menu as a page, but to set it up as the websites landing page (in the Settings->Reading section) it needs to register as a proper page. How do I do that?
Never Mind, I figured it out. For anyone else perusing the comments looking for the answer like I was, instead of trying to display the actual gallery as your landing page, you have to make a whole new page to put the gallery on. To do this, create a new page called home and in the page attribute section, you have choose the gallery template and then choose your gallery in the page options section. Then you can go in the reading section and change the landing page to your new home page.
Hi Guys… did you notice your sharing icons don’t show on the website anymore… even on your demos.. please can you amend and notify us of update to the template so we can download and apply?
Sorry you can ignore… my adblocker on Chrome was removing them… strange those as they are only sharing icons???
Almost perfect, but some huge usability issues:
a) main menu: hard to hit one menu item because of the animation
b) not optimized for mobile view. the page-embedded images are larger than the one you clicked which opens in lightbox zoom (is this feature a negative zoom?). why not 2-3 colums of images? smartphones displays are large enough… in the implemented way, nobody would scroll/swipe down more than 10-15 images… too much
c) in full screen youtube oder vimeo you are lost without the invisible menu. no way back to the website.
I’d love to buy this theme, but these are very critical issues.
Hi, I have problems to submit a help ticket. It always says “unknown error” when submitting… and now, I have 6 (!) open tickets, but each one without text and attachments. Could you please fix this problem? 
Thanx!
Hi,
Thank you for purchasing.
Could you please provide ticket ID so I can check it for you please. There are other customers successfully submitted ticket without issue so I think the problem might existed from your browser. Perhaps, you can try to clear browser cache and disable all browser plugins to see if it fixes the issue.
Hi, you already found & closed them, right?. I just used a different PC, and now it worked… Private Ticket ID #1850417 Thank you!
Hi, will this theme be updated to Wordpress 5.x soon?
Hi,
Thank you for interesting.
Yes it support WordPress 5.0 already.
Hello ThemeGoods
My web site: https://reflections.dyndns.org/
I noticed that the Chrome browser complains (in upper, right corner, URL line) about my favicon.ico file, which should not be loaded over http while all other contents are loaded over https:
“Mixed Content: The page at ‘https://reflections.dyndns.org/' was loaded over HTTPS, but requested an insecure favicon ‘http://reflections.dyndns.org/wp-content/uploads/2018/05/favicon.ico'. This request has been blocked; the content must be served over HTTPS.”
I tried to delete and re-enter the favicon.ico file in the Theme Settings section, but whatever I try, I am not able to change the link to https.
How can I change that?
Please let me know if I need to renew my support subscription – I would do that immediately.
Kind regards Roman
To be more exact; I’m unable to edit the favicon declaration field in the Theme Settings manually:
https://reflections.dyndns.org/ZmYMZZcEtefrVb2fTcUaZN7pNDXSJJ5W/Favicon_declaration.pngHi,
Thank you for purchasing.
Could you please make sure you update all URLs on your site using this plugin https://wordpress.org/plugins/go-live-update-urls/
Basically you need to update your site URL from http to https.
Hello ThemeGoods
I noticed that my Contact page doesn’t show a Google Map anymore:
https://reflections.dyndns.org/contact/There appears a warning in the right, upper corner in the URL field of Chrome: “Unsecure contents blocked. This page tries to load scripts from unauthorized sources”
Do you have any hints or ideas? Please let me know if I need to renew my support subscription – I would do that immediately.
Kind regards Roman
Hello again
Issue is solved. (Problem with Google Maps API key which I renewed now…)
Thanks anyway.
Not able to find the homepage settings. I want my website’s home page to look like in demo http://themes.themegoods.com/stellar/demo1/ Please help
Hi,
Thank you for purchasing.
You have to create a page which assign gallery as template. Please see detailed instruction here http://themes.themegoods.com/photography/doc/setting-up-homepage/
Look at “Setting Gallery as Homepage” section.
i send ticket please help for me . WE can’t install demo please contact to me
Hi,
Thank you for purchasing.
I couldn’t any ticket from your account. Could you please provide ticket ID please.
PRIVATE TICKET #1569831
Hi, nice looking theme. I have a couple basic questions…
Pre-sales Questions:
1 – Does the theme require any 3rd party plugins to be installed (Like Visual Composer)?
2 – Is it Child Theme Ready?
3 – There seems to be some Responsive issues the the menu on mobile. https://screencast.com/t/pJlwTprvwy2Thanks!
IC
Hi,
Thank you for interesting.
1. To create pages like demo site. It wouldn’t required using any 3rd party plugin.
2. Yes it’s child theme ready.
3. I think you can scroll down to see menu items? so it doesn’t look like an issue.
I appreciate your reply, though I would have to disagree with your point on #3.
3. It is an issue. The entire top 3rd of the mobile menu is dead space. Why should the user need to scroll? The menu should be centered or top aligned. How it is now makes for a poor user experience and looks bad.
Hello, is it possible to disable the google fonts integration and use only fonts provided on the own webspace?
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/use-any-font/ to upload your own self hosted font
ok, i have uploaded the font, but the site still connects to the google-fonts server and loads some of them
Could you please provide WordPress and FTP accounts here please https://themeforest.net/user/ThemeGoods
Hello, sorry for the delay. I’ve send you the requested credentials
Hello, when i make Special image for the Post, it is shown inside the the post, i even can’t align it in the center of the post, why or I don’t know how? it is possible to disable it? please contact me , i will send the screen shot to show what I am talking about.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi Theme Good upgrading from WordPress 4.8.2 to 4.9.1 in a stage site Galleries made with gallery Flow effects does not works any more and pages background color change to white also if te in the control panel is set to black.
Please login with your purchased account so we can continue providing support for you.
HOw do you get the thumbnails and lightbox in this portfolio example?
http://themes.themegoods.com/stellar/demo2/portfolios/sexy-lady/Hi,
Thank you for purchasing.
When you create a portfolio item, please make sure you upload featured image option.
Then select “Portfolio content type” as “Image”.
Hi,
Thank you for purchasing.
Did you mean black screen area on the left? because I checked your site and I can see gallery images display.
Yes and how to setup home page as in demo
Hi,
You can set page featured image option at the bottom right of edit page.
Do you have any tutorials on how to build it like the demo page. I imported the demo content and it’s not working
Hi,
You can access theme documentation from here http://themes.themegoods.com/stellar/doc/
Hello, do you know when there will be an update to allow compatibility with WooCommerce 3.0? I want to disable lightbox for product images. If you won’t have an update soon, can you tell me how I can change this? Thanks!
Hi,
Thank you for purchasing.
If you update to Woocommerce 3.0 then lightbox should be disabled by the plugin.
I have a product uploaded to my shop. When you click on the product image, it opens full size and then someone can right click and save it to their computer. How do I disable this feature?
Hi,
Could you please install this plugin https://th.wordpress.org/plugins/remove-product-image-links-from-woocommerce/
It should help you disable it.
I downloaded the plugin and recreated my products and it didn’t change anything.
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I have a question about uploading the transparent logo for the transparent menu. No matter how I size the logo, I can’t get it to be centered over the social icons. This is especially obvious in the mobile version. What can I do to fix this? Thank you!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Will do. Thanks.
Ok
Hi,
i am planning to buy this theme but i need to know that in Gallery Wall can we make it small size images to display as gallery and is there any option to manage ready template of gallery.
i don’t need big image like http://themes.themegoods.com/stellar/demo2/galleries/gallery-wall/
i need small images should be display so i can view more images on page load.
thank you in advance.
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
