102 comments found.
Hello, When I tried to install demo, I’ve been having an error such as “The execution failed. Please check error.log”. Can you help me?
Hi.,
Thank you for contacting us.
Kindly note, Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/And also check that your erro.log file to fix the issue in your server.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, I have bought “car wash” theme, which i really liked it. I have downloaded wordpress version but it shows only sample page nothing else on my web side. All the plugins not activated. Thak you for your kind help in advance. Ayhan
my web side is washmycarturkiye.com
Hi.,
You have to import our demo , You can import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Note : It will completely remove your current content .
Regards., DesignThemes Support.
Hi again, it didnt work…is there any other way that ican solve this problem.. because it took too many time to solve it. Time is important for all of us..
i am getting this worning.. “the extention failed. please check error log”
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Note : It sounds you haven’t assigned the server requirement properly , so kindly refer this link http://support.wedesignthemes.com/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi I made some changes in “slider revolution” navigation editor and my home page has gone. Home page redirected to “under construction” page without my permition. Thanks for your help Ayhan
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thank you for your kind sport. I have solved my problem. But there is another issue . I would like to make same changes about eform “appointment” like change the prices, translating and so on. I could not see these futur and do not know how to do it. Thanks for your help Ayhan
Hi.,
For eForm Translation Go to wp-content\plugins\ipt_fsqm\translations\ipt_fsqm file here you can change the eForm text
http://prntscr.com/oh4ik5Here is the latest version of the eForm – WordPress Form Builder version 4.10.0. Please update it.
https://www.dropbox.com/s/0zvmb3uo8cwwb9y/codecanyon-3180835-eform-wordpress-form-builder-Version-4.10.0-20-May-2019.zip?dl=0Please follow the instructions in the below knowledge base link for how to update the plugins. For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Please follow the instructions in the below knowledge base link for translating theme.
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/How to translate our theme using Loco Translate
http://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/If you are running a single language site other than English. Say for example if you are running Turkish site only. Also in Dashboard > Settings, you need to change the site language to Turkish.
Or, If you are running a multi language site, you need to install the wpml plugin.
WPML plugin is not included with our theme package you need to buy it separately, our theme supports WPML plugin.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Trying to import demo site – receiving an error “Execution Failed, please check error.log” every time I attempt… Any insight here?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Even after optimizing the server options per the article you sent—I still cannot import the demo data. Is there a demo data file I can upload using FTP instead? Or is there any other way I can import the demo data? I need to do this ASAP. Thank you!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, some Pre-sale questions:
1) How’s this Theme & Plugins to be updated? Envato Market Plugin, Repository, etc?
2) Your Demo pages show a Dark Header style, I assume there’s a Light Skin option?
3) Main Logo area, if my Logo is taller in height, is there an option to adjust the logo height so it doesn’t look too small?
4) All of the Forms on your demo, Cost Estimator, Appointment & Feedback forms, are these created via Contact Form 7? Or is it your special theme’s form?
5) Theme support, what method? Email in profile or do you have a support portal?
Let me know. Thanks!
Hi.,
1 ) Our theme comes along with premium plugins ( without license key ) , so you can get the latest version of plug-in files from us when there is an update. ( for lifetime )
2 ) Yes , you can disable the dark background – http://prntscr.com/njgy6r
3 ) We don’t have a option to adjust it .But you can easily adjust the logo via custom css code .
4 ) No ,we have created via eform plugin – http://prntscr.com/njgyyx
5 ) We have support forum portal , there you can post your queries – http://support.wedesignthemes.com/forum/business-finance/car-wash-wordpress-theme/
Regards., DesignThemes Support.
Thanks for the response. The eForm plugin comes bundled with your Theme? Is it the free or pro version? Also, I assume the site’s accent color (yellow) can be changed, correct?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, the theme package comes along with the plugin as we mentioned in theme forest theme page.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
After purchase the theme, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
The theme’s accent color (yellow) can be changed to any color, correct?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, You can change the skin color from theme customize options.
http://prntscr.com/njy0vd http://prntscr.com/njy0zdYou can make you custom skin and assign it from Predefined Skin option.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
The only pages that installed in demo are ‘About’, ‘Browse Submissions’ and ‘Submissions confirmed’. Where is everything else? Like the main page?!!!
Hi.,
Please be more specific about your query with clear screenshot. Have you installed the theme and demo content ?
We have used unyson plugin to import the demo content as per our demo site.
Regards., DesignThemes Support.
Hi,
My client wants to get the sms notification once someone contact him on the website. Is it possible?
Anyone?
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, we do not have the option for sms notification, You can use any third party plugin to achieve this.
Note : we have not tested our theme with any 3rd party plugins other than the plugins approved by themeforest page. So we can’t guarantee for that plugin to work with our theme.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, I keep getting this message when installing demo content – Maximum execution time of 29 seconds exceeded in /home/content/p3pnexwpnas17_data02/06/42501106/html/wp-includes/class-wp-image-editor.php on line 402
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi! Do you have an HTML version of this template?
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, we do not have the HTML version of this template, We only have the WordPress and PSD versions.
If you wish, Please have a look.
Car Wash | Car Mechanic, Car Repair Theme (WP)
https://themeforest.net/item/car-wash-car-maintenance-and-service-wordpress-theme/20128262?s_rank=3Karuvi | Automobile Mechanic PSD Template
https://themeforest.net/item/karuvi-car-mechanic-psd-template/23087496?s_rank=1Patrai | Industry PSD Template
https://themeforest.net/item/patrai-industry-psd-template/23093575?s_rank=1If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, How do I update my license for Layerslider WP and Ultimate addons for WPBakery page builder please? Or where do I find this code? These two: http://i65.tinypic.com/2rw0qib.png
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
We have sent the latest version of the plugin files to your mail (ben.*@gmail.com). Please update it.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there. Just wondering when you all will be releasing a 5.0.x compatible version. Thanks!
Hi.,
We are working on it . We will update the theme within this month .
As of now just update the Visual Composer plugin so that you can edit the page as like this – http://prntscr.com/lrwkm5 , http://prntscr.com/lrwl5s
We have sent updated plugin under this forum – http://support.wedesignthemes.com/topic/site-sociable-not-adding-new-icons/ , please have a look
Regards., DesignThemes Support.
Thanks for the reply. I saw you now have released v1.6. Tried updating and it takes down my whole site giving a 500 error.
I’m running the latest version of Wordpress (5.0.3) and currently have v1.4 installed
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
How can I set a location on the contact map?
Hi.,
Get into the edit page there you can change it – http://prntscr.com/m3ysht
You are always welcome to ask us your queries and we are ready answer it with pleasure. Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!
clicking here
Regards., DesignThemes Support.
Hey, Why does it show me such an error? www.primacarwash.pl/ I can not edit the homepage.
Hi.,
Make sure you have installed / activated the visual composer pluign , if not kindly activate it and check out the issue.
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
I can’t install the child-theme for this theme. I’ve done all the customizations I want, but I do not want anything to change by auto upgrades in the future. Is there anyone else that fails at installing the child theme? Any fix?
Hi.,
No , here before we have not met his child theme issue . We are ready to help you.
Kindly send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi there, just your theme and the Downloadable file contains a Virus!!! Please check the File immediately and provide a new Virus-free file as sonn as yesterday!
Hi Fascomilia.,
There is no chance of Virus or malware in our theme files, since themeforest will not approve the theme, if it contains such issues. Just send us your email id and we will send the theme files directly to your email as well.
Regards., DesignThemes Support.
Hi there,
do you really think that I purchased a theme in order to complain or do you maybe call me a liar???
Please, do not claim things that you are not sure for!
There is a virus on the file and my Antivirus has the proof for it! However, I’m not here to waste my time but to use the theme that I purchased and payed for! Eitherway you will provide a virus-free file or I will cancel my purchase and ask for my money back!
Hi.,
We are ready to send a theme file. Kindly send us your mail ID. So that we will send the file.
Regards., DesignThemes Support.
I don’t like to post my email addy here in public, give me an option to contact you over mail.
you got mail….
Hi.,
Yes , we have received your mail. And sent our theme package. Please have a look.
Regards., DesignThemes Support.
Hi there, there you go, a virus-free file and my Antivirus is happy! Thanks for your time and effort
Hi.,
OK, Thank you. we are always ready to help you.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi,
I’d like to customize the text of the Site Loader, would it be possible for you to explain how to get this done?
Porfolios (images) appearing in the Portfolio Template do get a permalink which by clicking leads to nowhere. Which means, single portfolio pages can’t be viewed! Any fix for that???
thanks in advance
Hi.,
We are always ready to help.
1 ) Do you want to change the loader text http://prntscr.com/fjyne2 ? then get into the file path wp-content/themes/car-wash/header.php there you can change the text.
Refer : http://prntscr.com/fjyo3o
2 ) We have 9 types of portfolio , and we have enabled the link for portfolio title alone . Because all portfolio types have some overlay effect . So if you want to link the image then have to remove that overlay , is it OK means kindly send us some details about which type you have enabled in your site.
So that we will send you the code for that.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi and thanks for the speedy response,
i figured out how to adjust the loader text.
Yes, I’d like to link to each portfolio page, because i’d like to add descriptions and the such. So please, if possible, send me the code in order to link and view the portfolio page of them pics
thanks in advance
Hi.,
Kindly send us which portfolio style you have used in your site.
Regards., DesignThemes Support.
Hi,
please check you emails, I provided a link to the site in order to see for yourself. I have the main portfolio page in use, as delivered with the theme.
thanks in advance
What’s up there guys?
Is that what you call support??? Bin waiting for 3 days now for a solution from your side! and heaven’t heard a thing!
POOR! VERY POOR!!!
I Will consider that, once I’ll decide to give you my rating!! Keep on keeping it that way and you’ll definitely going to get a red one!!
Hi.,
step 1: Get into the file path /car-wash/tpl-portfolio.php at line number 211 add the code like the screenshot .
Ref : http://prntscr.com/ldu61b
step 2: Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.portfolio.type3 .image-overlay { background: none; top: 50%; height: 50px; transform: translateY(-50%); }
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Note : Sorry for the inconvenience, Due to local Holiday we can’t reply your request.
Hi, I have set up a site and about to go live. My client who has Editor privileges, does not have WPbakery builder active. I have checked all settings – all appears to be okay, I have been to your site, I cannot find any documentation and I dont know how to raise a ticket 
Hi MWD.,
Please make sure that the settings shown in the screenshot http://prntscr.com/l9adco is enabled in your site.
Regards., DesignThemes Support.
I have checked and they are correct
Hi MWD.,
Since “Shop Manager” role is also assigned to that user the Visual Composer editor did not show up. We have removed that role and now the Visual Composer editor shows up. Please have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi i install theme and every think it’s ok but i have one problem admin Dashboard and website is very slow why ???
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue.
Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4Regards., DesignThemes Support.
Hi
we have purchased theme.how we can upload it on FTP.
Hi.,
Thank you for purchasing our theme and contacting us.
Go to Dashboard > Appearance > Themes – > Add New > Upload Theme > Browse the actual theme zip file and install the theme.
Note: Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme etc. So unzip package and find actual theme folder then install theme.
If your WordPress up-loader does not work. Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Please connect your server via FTP Go to WP-folder -> wp-content -> Themes – > Paste actual theme directory folder via FTP.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins, deactivate all the external Plugins other than the theme recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.
So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.
If you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Hi there DT,
just checked your demo and tried to check the Cost estimator as well as the Appointment page but landed on a dead end.
Since I’m interested in buying the theme, I’d like to check the full functionality before making the next step.
Could you please check it out and in case that’s possible to make it work?
thanks in advance Fascomilia
Hi.,
Thank you for your interest on our theme.
We have fixed that issue in our live demo . Please have a look.
Regards., DesignThemes Support.
Hello, I have a problem with the height of the logo
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
`#logo a { height: 43px !important; }`
Note: You can change the height value as per your need.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Thank you very much, I was able to solve the problem!
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Dears, I have some issues with this template. Have registered on support page but did not receive confirmation e-mail on my mailbox.
Hi.,
We have updated your password and sent to your email id. Please have a look at it.
Regards., DesignThemes Support.
Thanks is ok now
Hi.,
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
