682 comments found.
Is there a way to have a top menu for the tiles demo? I only see side menu or fullscreen. Thanks!
Hello,
Please navigate to Edge Options > Header and choose Top header type. Also, you should select Regular header layout, like it is shown on the screenhsot below: https://www.screencast.com/t/KrGEDV9N6YIf you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you! That worked perfectly.
You’re welcome!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I am sending you this message here because my last email was returned by your support.
To answer your remark : You may not see the post content because the site is (happily) protected by a maintenance page.
This is what I’ve beeing doing 1- on a blank and new hosting + empty + clean database, I’ve installed your theme + needed plugin 2 – Few times after, your theme generate and publish 53 posts with catchy title like https://sakinaconseil.com/advantages-and-disadvantages-of-quick-unsecured-25/ with poisonous base64 code and unneeded cookie code and/or suspicious url reported by my antivirus
NOTHING is installed but your theme + plugin, and these viral content appear on the 4 times i’ve empty + completly clean my hosting.
I’m quite fed up. I can’t run with your theme which seem toxic. If you are not able to find a solution, I’m asking for a complete and quick refund.
Kind regards, Kandé
Hi Kandé,
We take security very seriously, and our developement team is using best practives, and latest coding standard suggested by both WordPress and Envato marekt, and we assure you that theme is secured. Unfortunately, security can always be breached by people who want to harm your website or content for whatever reasons. Best approach in order to protect content is to have strong passwords for hosing cpanel, mysql database, and admin access, although you can also use some handy security plugins like maybe Wordfence in order to track admin logins and to check if some IP is blocked too often it could be due to brute force attack which you can then block permanently. In case that you didn’t notice such activity please make sure that you are installing theme which you have downloaded from Theme Forest and not from some other source or storred copy from hard drive. Also change all passwords and use strong ones (for cpanel mysql and WP admin).
Beside these guidlines we can’t suggest much more, but you can always contact hosing company to check with them if there are some security issues, and to check latest logins. By explaining your problem to them they can also suggest few things like for example limiting cpanel access just for your IP address or your Contry.
This is not something according to which we can give you refund, since Marekt security is very high, files are secure, and users hosing breaching and content injection isn’t cover in Theme Forest refund policy, since this is something which is unfortunately happening to a lot of users around the globle and which isn’t really related to some specific platfrom, but off course if you are not satisfied with the product you can try submitting refund request trough your Theme Forest account, and it will be processed according refund policy.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I really like your theme. i have a wordpress website http://silverspoondiaries.com/ i want to shift my website to your theme. Pls advise if the import will be easily possible
Hello,
Thank you for your interest in our theme!
You can activate Hudson theme on your existing site and there should be no problems. With a litle adjustment that can be done through theme options, you can set your logo, menu, footer and other elements to look nice on our theme. We can also see that your site mostly contains blog posts, so you should not have much work to adjust it to our theme.
If you have any other question, please never hesitate to contact us.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Where is the Version 3.0? I just downloaded from ThemeForest account and it is Version 2.2
Thank you.
Hello,
It seems that our developers have missed just to raise the theme version, so you now use the latest version of the theme, but it isn’t written in the style.css file. It can be solved easily, just go to wp-content\themes\hudsonwp and edit style.css file. You only need to replace version 2.2 with 3.0. Please see the following screenshot: https://www.screencast.com/t/0RmFVfPshaX9
If you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
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OK. Thank you.
You’re welcome!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Bonjour, J’aime beaucoup votre theme et aimerai pouvoir l’utiliser. Il presente un problème de sécurité (faille qui donne accès aux virus) Je l’ai reinstallé plusieur fois, fait changé la base de donnée… Malheureusement, je ne peux plus l’utiliser depuis. Avez-vous mis à jour votre sécurité sur le theme et les plug in ou sinon pouvez-vous me conseiller une de vos créations similaire dans les effets? shrinkage, coverbox… J’aimerai beaucoup pouvoir continuer à utiliser votre theme et suis biensur disposée à renouveler mon support si besoin. Si le problème n’est pas soluble et que vous avez un produit récent avec des fonctionnalités similaires je suis aussi preneuse. Merci d’avance pour votre temps et vos réponses.
Cordialement, Kandé
Hello there Kande,
Please, note that our themes passed strong tests on Envato market before releasing and there cannot be any malicious file packed with the theme. It could be that your hosting provider is recognizing something as bad file. We will of course investigate and help you to resolve this, just reach us here support@edge-themes.com with your wp-admin access. Thanks
Edge
Bonjour, Je vous remercie pour votre réponse, je vous envoie un message immédiatement.
Bien à vous,
You’re welcome!
Hi there, I’m getting an SSL error on our website where we use Hudson. I’ve imported a demo content. The one unsecured item in your theme on our site links to “http://demo.edge-themes.com/hudson2/wp-content/themes/hudsonwp/img/preload_pattern.png”. We can not find it anywhere in the theme source code and it links to an image on your server. The website is https://ebovandenbor.nl. Especially in chrome it doesn’t get a padlock right now. Could you help me out?
Hello,
This issue can commonly occur when user activates SSL certificate on a website after the files have already been uploaded. Usually it comes down to removing the old images (that were uploaded during http) and uploading new ones (so they get uploaded with https).
In order to solve this, please navigate to Edge Options > General and upload a new Preload Pattern Image. Please see the following screenshot: https://www.screencast.com/t/lfTTWlieDzcBest Regards, Edge
Hi, I’ve just updated the theme to the last version (trough FTP)... but since then the Menu doesn’t work anymore (if one click the menu nothing happens) and by “themes” still says Version 2.2 and not the new one… Why is the update not working? Thank you! Paula
Hello,
Thank you for reaching us.
Please, note that it is really important to perform this major update on right way. You should update your theme by performing the following steps:
1. Deactivate and delete Edge CPT plugin (you can do this via FTP, just go to wp-content/plugins and remove edge-cpt plugin folder completely) 2. Download the latest theme zip file from ThemeForest 3. Extract it and locate hudsonwp.zip 4. Extract hudsonwp.zip and locate the ‘hudsonwp’ folder 5. Copy/Replace the contents of the ‘hudsonwp’ folder to the /wp-content/themes/hudsonwp folder of your web site. 6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Edge CPT 1.2
Everything should be working well after.
Best Regards, Egde
Hi, thank you for your answer but unfortunately the new version of the theme is not working properly… I asked the server to run a backup to make my site working properly again and then I did the update exactly like you said… and all the plugins (included CPT) were updated but the theme still appear as version 2.2 and the menu bar were not working anymore (again)... to fix everything I deleted the theme and I installed again the old version (2.2 with CPT 1.0.1) and everything work ok again… so I’m still having the old version… I can’t update… I don’t know what is wrong…
Hello Paula,
It seems like our developers have missed just to raise the theme version, so you now use the latest version of the theme, but it isn’t written in the style.css file. It can be solved easily, just go to wp-content\themes\hudsonwp and edit style.css file. You only need to replace version 2.2 with 3.0. Please see the following screenshot: https://www.screencast.com/t/0RmFVfPshaX9 When it comes to the issue with the menu, we would need to take a closer look, so please provide us with URL of yoursite. Thank you!Kind Regards, Edge
Hi, and thank you for your answer… if the “version” issue its only a “display” problem is ok… I thought that maybe the installation didn’t work well… but the problem with the Menu is the big deal… since the site doesn’t work…is it so important the update? I spent 3 days dealing with this issue and I don’t want to break the site again… I’m happy to be online again…
The URL is: https://kosmetikstudio-basel.ch/ (now is running the old version of course)
Thank you a lot!!! Paula
Hello again Paula,
We’ve checked your site and we could see that the menu is working properly with version 2.2. If your site is working fine and you haven’t notice any problems in version 2.2, then you don’t need to update it to the latest version, so you decide which version you want to use yourself.
Best Regards, Edge
Hi! If there are no security issues with the version 2.2 I would keep it for the moment… the site works very good with it and I hope that I can install the next one without problem. Thank you! Paula
Hello Paula,
We improved theme security and we implemented some other improvements and fixes in the latest theme update. You can see change log here: https://www.screencast.com/t/zBEgZgie You decide if you want to update it. The update is not required, so this is your decision.Best Regards, Edge
I contacted you a few times and just got a response but you didn’t see my other inquiries, which talk about a bunch of other issues. On chrome the widgets and different areas overlap. I also try to delete menu items in the backend and they don’t delete even when I cleared my cache. This theme is very buggy. Please help. I sent you my log in a ticket. This has been weeks of trying to get this resolve. Please help as soon as possible. http://www.johnguarnieri.com/
Hello,
We located your request #2024649 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Regards, Edge
Hello,
Is it posible to exclude portfolio items from the bottom next en previous buttons in the footer from a single portfolio item?
Thanks!
Hello,
Thank you for writing in. Yes, you could disable navigation on single portfolio item.
Best, Edge
Hi! I am wondering if you plan to release an update soon? It seems after updating wordpress, the theme has been having issues and before I renew the support, I would like to know. Thanks!
Hello,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.
Edge
Hi, are there any issues updating this theme to use the latest woocommerce if using one of your demo templates? Also in woocommerce under status there are several out of date files listed below: hudsonwp/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0, hudsonwp/woocommerce/cart/cart-shipping.php version 3.2.0 is out of date. The core version is 3.5.0, hudsonwp/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0, hudsonwp/woocommerce/cart/shipping-calculator.php version 3.4.0 is out of date. The core version is 3.5.0, hudsonwp/woocommerce/content-widget-product.php version 3.3.0 is out of date. The core version is 3.5.5 Whats the best way to keep my woocommerce updated and do you have an update for your woocommerce templates?
Hello,
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
Fear-not, however. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files.
Edge
Hi,
Awesome thanks for the info, I’ll go ahead and do an update of woocommerce tonight after looking at the article. I’ll let you know if I have any other questions
Cheers
Hi,
Alright, you’re welcome, we’re here in case there’s anything else.
Edge
Hi,
Im really struggling with my site at this point….. i got halfway through it and then began to look at it on several devices and its not responsive… It looks ok on my iphone and my mac desktop using firefox…. but it doesnt look good at all using an ipad and safari or using a mac desktop with chrome. Its really a shame is there any way you all can help with this or have i wasted my money and need to move on to another theme? Also i cant figure out how to add a little section where people can subscribe to a newsletter how do i do that?
Hello,
We located your request #1964110 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Edge
Hello, I just purchased this theme and I am having the hardest time understanding how the Split Slider works and getting a shortcode for it. I am also not understanding why WP Bakery which I understand is Visual Composer does not show on the website after putting in different elements, adding columns, adding text, etc. Can someone please help me out with this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
The pagination blog titles are not showing up. How do i fix this?
Hello,
Can you please provide us with an example from our demo content where this is working fine and your page where it isn’t? Thank you.
Edge
Hi, when we post a featured image to our blog it display improperly. It goes way to the bottom and has a gray background. You can find the screenshot here: https://www.noahsvendors.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-15-at-10.39.51-AM.png Thanks!
Hi,
This empty space is created by a Lazy Load plugin you installed after theme purchase. You can see it creates a placeholder in front of featured image – https://www.screencast.com/t/92R0JS1cA8
Please deactivate this plugin and clear cache, if you have any.
Edge
Thank you for the reply. Now how do I hide the blog author at the bottom. Currently we see this: https://www.noahsvendors.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-18-at-2.23.11-PM.png
Hi,
If this is a blog post, go to Edge Options > Blog and choose “No” for “Show Author Info”.
Edge
Hi! Can I update my WP to 5.1? Is it compatible? or should I wait? Thank you! Paula
Hello Paula,
All our themes are compatible with the latest WP release. Feel free to update your WP version to the latest release.
Edge
Hey guys! amazing theme. I’m about to buy this later this evening. But before that, I have a doubt. Is the first page of the demo which shows “Enter Theme” included in the import option? Coz that is exactly what I was searching for when I landed on this theme.
Hello,
Thank you for taking interest in our theme!
Yes, of course, intro page is also included in item package, along with many other home layouts our Hudson theme offers.
If there’s anything else, please let us know.
Edge
Hello Hudson theme,
I see there is a new Layer Slider update (6.8.1), can you give me the link in order to update this plugin on Hudson?
Thanks in advance.
Hi,
Please reach us at support@edge-themes.com including your purchase code and our support staff will provide you with the updated version.
Edge
Hi,
Just a quick one I am trying to create a multi column drop down menu like the one in your theme, however I cannot find anywhere in your documentation how to do this. I have tried selecting the wide option but this doesn’t seem to work well & i tried using the css class “mega-menu col-4” but this doesn’t seem to work either. Any suggestions?
Thank you!
Hello,
You should go to Appearance > Menus and choose “wide” type for your parent menu item https://www.screencast.com/t/NZK1aph3 Then create 4 sub-menu items https://www.screencast.com/t/BuPhqYZpan8Q and within those 4 items, create 3rd level child items https://www.screencast.com/t/NF6RiF2c This is how the stacking works – https://www.screencast.com/t/x8xJJsMHA
Edge
Thank you!
This worked, however when ever I place/hover the curser anywhere underneath the main navigation menu the dropdown menu opens which blocks content, instead of only opening when hovering over the top menu item.
I imagine this is a simple fix?
Hi,
Please provide us with your website URL, so we can see this behavior for ourselves. Thank you.
Edge
Disappointing that this Theme still doesn’t have an “updater” and we need to do it through FTP…
Hi,
Thank you for writing in.
There’re 2 ways of updating your theme. First is to go themeforest.net/downloads and download the installable ZIP file. Then go to Appearance > Themes and upload your ZIP file. Then remove old version of theme and you’ll be provided with a notification to update all bundled assets. Other way is via FTP…
If there’s anything else, please let us know.
Edge
