244 comments found.
Hi there
I am still waiting for a reply. I cannot edit the demo import of this theme as Slake Theme Support keeps making Elementor crash.
Hi,
Sorry to hear that. In most cases I have seen that this issue fixes after your disable default color and fonts. Could you please try disabling default colors and fonts from Elementor settings and check if it resolves or not? https://prnt.sc/p3rjnr
If it doesn’t solves then please let me know.
Kind regards
testmonial slider is not working
Hello there,
Sorry to hear that.
Could you please create a temporary admin account and provide us the temporary access to your site by mailing us here at teamdhrubok@gmail.com mentioning this issue?
So we could login and check why this is causing.
Kind regards
Hi there
I just purchased this theme but elementor isn’t working properly when I try edit the demo import so I can’t edit any content. Keeps saying go to safe mode but then half the content is missing.
Hi,
Sorry to hear that.
In most cases I have seen that this issue fixes after your disable default color and fonts. Could you please try disabling default colors and fonts from Elementor settings and check if it resolves or not? https://prnt.sc/p3rjnrIf it doesn’t solves then please let me know.
Kind regards
Why does adding styles for the main logo in child theme style.css not showing? I have to add
.navbar-brand img { width: 100%; height: auto; }
I don’t even see the class being crossed out.
Hi,
Thank you for coming to our support.
It needs to check and debug your website so that I could tell you why your added code is not working.
Could you please provide me your sites URL so that I could inspect it and check? And also it’s recommended to put your custom CSS into Appearance -> Customize -> Additional CSS box area.
Kind regards
Hi,
Glad to hear back from you.
I can see the CSS you added in Additional CSS box area is showing now. http://prntscr.com/pu7xj0
And I can also see Slake Child theme is not activated. The activated theme on your site is the Slake main parent theme. Please check back this from Appearance -> Themes page.
Kind regards
Hi
Thanks for purchasing our product. You may made a mistake with purchasing product. May be you need WordPress item, but you purchase/download HTML item, don’t worry you can buy WordPress item from here https://themeforest.net/item/slake-responsive-hosting-and-whmcs-wordpress-theme/22671131 . after purchase this item we will refund your html item.
Best Regards.
Nasıl telaffuz edildiğini öğrenin I do not want to use the product wordpress as an html element I want to use as the theme already does not fit me for that reason I want to return.
whenever i am trying to install this theme i am getting error uploading files or installing plugin’s i think you need to take a look
https://imgur.com/CFiMaypHi there,
Thank you for coming to our support.
I have checked your screenshot. It seems like WordPress is facing issues when installing couple of plugins. It’s a issue coming from WordPress plugin repository download system, not any issues from our theme.
But I would like to investigate the issue more if needed. Would you please try installing those plugins again and let me know if you have succeeded? If you still can not install those plugins and up and running with our theme please let me know, so I will take necessary steps.
Kind regards
I wanted to check, since the elementor plugin has compatibility problems with the Slake Theme Support plugin, and the pages that the part has to acquire domains are loaded poorly, so it is not possible to use these pages, I must deactivate the slake support plugin but this section doesn’t load me, so I need you to guide me about it
Hi,
Thank you for coming to our support.
Sorry to hear that you are facing issues in our theme. Could you please provide me a screenshot of what section is not loading for you?
Also after importing the demo have you disabled default colors and fonts? In most of the cases Elementor page loading issues solves by doing this. There’s no Elementor conflict issue with Slake Theme Suppport plugin. http://themes.dhrubok.website/docs/slake/#after-demo-importRegards
Hello I am unable to instal this theme , it seems that Elementor is not working in it. Its not showing compatiblity. Please get back to me URGENTLY. Regards
Hi,
Very sorry hear about that. It seems a weird issue, I haven’t heard any issue like this before from our clients. If Elementor edit page is not loading and just showing “Load in safe mode” something like this, then you can try this solution.
Could you please try disabling default colors and fonts from Elementor settings and check if it resolves or not? http://prntscr.com/p3rjnr
If this doesn’t solves the issue, then would you please reply back to us with a screenshot of what Elementor page is showing to you, so we can get an idea to fix that.
Kind regards
Hello,
Whilst trying to set up my website with the “Slake,” theme, it came to my attention that I could not edit my website with Elementor.
After troubleshooting, I found that the “Slake Support Plugin” was causing this problem. However, this plugin is necessary for the website to function properly but on the same note, Elementor is necessary to edit the Slake theme. I was wondering if you could assist me in resolving this issue.
Thank you in advance for your time! Best regards, Colin
Hello there,
Thanks for coming to our support.
Sorry to hear that you can edit your website with Elementor. Most of cases, this issue solves when you disable default fonts and colors from Elementor settings.
Could you please try disabling default colors and fonts from Elementor settings and check if it resolves or not? http://prntscr.com/p3rjnrThis is mentioned in our documentation as well
Please read our documentation first http://themes.dhrubok.website/docs/vapp/#import Specially this section now http://prntscr.com/l9wnkh
Also, Slake theme support plugin is our core plugin. It is necessary to run all the functionalities of our theme. It doesn’t cause the issue, there’s some other issues with Elementor.
Please try the solution and let me know if that works for you. If that doesn’t work, we will debug further.
Also
Hi, I have installed the theme but Elementor is not valid and showing just code on the page. Can you please help me regarding this…
Thanks
Hi,
Very sorry hear about that. It seems a weird issue, I haven’t heard any issue like this before from our clients. If Elementor edit page is not loading and just showing “Load in safe mode” something like this, then you can try this solution.
Could you please try disabling default colors and fonts from Elementor settings and check if it resolves or not? http://prntscr.com/p3rjnr
If this doesn’t solves the issue, then would you please reply back to us with a screenshot of what Elementor page is showing to you, so we can get an idea to fix that.
Kind regards
Dear Support: [WARNING] Failed to import pa_color Blue [WARNING] Failed to import product_tag casing [WARNING] Failed to import product_tag cpu [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import pa_color Gray [WARNING] Failed to import pa_color Green [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_tag intel [WARNING] Failed to import pa_size Large [WARNING] Failed to import pa_size Medium [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_tag processor [WARNING] Failed to import product_tag ram [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import pa_color Red [WARNING] Failed to import product_tag server [WARNING] Failed to import product_type simple [WARNING] Failed to import pa_size Small [WARNING] Failed to import product_cat Uncategorized [WARNING] Failed to import product_type variable [WARNING] Failed to import pa_color Yellow [WARNING] Failed to import product_cat Accessories [WARNING] Failed to import product_cat Clothing [WARNING] Failed to import product_cat Decor [WARNING] Failed to import product_cat Hoodies [WARNING] Failed to import product_cat Music [WARNING] Failed to import product_cat Tshirts
I have a problem that when I try to import Demo data. Would you please help me fix it. Thx.New AJAX call!Thanks for choosing our theme.
Don’t worry about this and miss understand. Please read the WARNING messages carefully. All it says failed to import things related to “product” prefix.
It means these are WooCommerce Product demo content, may you haven’t installed and activated WooCommerce which is why demo content only related to WooCommerce failed to import.
But all our theme demo pages and media files are imported successfully.
To ensure this, visit your Pages and Media and you will see all necessary demo contents are ready for you.
Regards,
A couple of questions 1- the fotter does not appear and the whmcs area is repeated. attached capture. 2- the boxes of the plans appear without customizing, directly as they are in the whmcs, this looks very bad.
Hello there,
Sorry to hear that issue you are facing.
Could you please provide your website URL here so that I could check? Also, what Slake version you are using?
Kind regards
why when I try to edit the page the Elementor must go to safe mode.
Hi,
Sorry to hear that issue. Could you please just confirm me that you have disabled default color and fonts? In most of cases like this, the issue solved just by disabling those.
Please read our documentation as well http://themes.dhrubok.website/docs/vapp/#import Specially this section now http://prntscr.com/l9wnkh
Kind regards
Hi, how to add icon on menu links?
??
Hello there,
Thank you for using our theme.
Currently there’s no feature to add icons to menu links. If you need it we can provide some custom coding help to achieve this.
Please let us know if you want so.
Kind regards
pre-sale : 1- Does the theme fully support RTL? 2- it require bridge paid version or free ? 3- if switch between language does bridge adapt rtl and ltr mode ?
Hello there
Thank you for your pre-sale question.
1. Yes, Slake support full RTL.
2. WHMCS Bridge free version will be fine. We have setup our demo page using the free version.
3. No
Kind regards
The plugin Advanced Custom Fields PRO has a important update, how can I update the plugin?
Hi
Thank you for coming to our support.
We usually add the latest version of premium plugins within our next update releases but as the next update release date hasn’t been confirmed then I would like to share the updated plugin via email.
Could you please send us a email to teamdhrubok@gmail.com so that I could share the updated file of Advanced Custom Fields PRO with you?
Kind regards
this theme comes with whmcs-bridge? or do i need separate whmcs-bridge?
Hello there,
Thank you for your kind interest in our theme.
WHMCS Bridge is a free plugin that is available in wordpress.org . We have used that plugin to make a bridge connection between WordPress and WHMCS.
Kind regards
I can’t duplicate content with WPML Translate Manager the duplicate pages always broken How can I duplicate pages completely?
Hello there,
Thank you for coming to our support.
I have researched and found that Elementor pages have issues with WPML Translator. I have found a thread on WPMU forum that might give a workaround for you. Please do check this forum https://wpml.org/forums/topic/elementor-translated-page-isnt-duplicated-correclty/If you still face any issues you can reach to us, or better if you reach to WPML support forum as it’s a core functionality of that plugin.
Kind regards
Please the TAB SLIDER in HOME 5 not working after importing demo,
Hello there,
Thank you for coming to our support.
Also, sorry to hear that issue, could you please share your site URL here or if it’s secret then you can share your site URL here at teamdhrubok@gmail.com with a subject “Slake – Theme data not imported properly {tushibaba}”
Kind regards
Hello, We are experiencing challenges when installing the theme to our site. There are errors and missing images and content upon upload. Please help.
Hello there,
Thank you for coming to our support.
Also, sorry to hear that issue, could you please share your site URL here or if it’s secret then you can share your site URL here at teamdhrubok@gmail.com with a subject “Slake – Theme data not imported properly {tushibaba}”
Kind regards
