117 comments found.
Hi. We would like to know before purchasing the theme if it is possible to include the categories of cars in the inventory, for example “New”, “Used”, “Km 0” ... etc. Thanks in advance 
Where can I remove the search bar from the right side of the main menu on header 7?
Hi,
Please, open the ticket to our support center and follow your ticket.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello, I have a question before buying.
-The creation of products and the listing uses the woocomerce plugin? or any customized by you? Can I see a video or demo of creating products? Thank you
Hi,
The creation of products and the listing uses the ACF plugin. Here: Vehicle Options: https://d.pr/free/v/QYr3NC
Regards, The JWSThemes Support Team
| Support |
ok, thanks a lot for the quick post.
What I need is to automatically share a product on social networks like jetpack with woocomerce in “spread” option, is there an alternative compatible with the theme? Thank you
Hi,
You can install some plugins relate to automatically share a product on social networks like jetpack with WooCommerce in “spread” option. We don’t know the name ’s social network plugins exactly, which you will use.
Please, custom to match your requirement.
Regards, The JWSThemes Support Team
| Support |
ok thank you very much for your support
Hello, I created a ticket (TICKET #2398722) because of an issue with the theme. I installed the Sample Data and there is an error with the menu covering the whole page. Please check the ticket, I’m in a hurry to get this site going.
Hi,
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
So, please follow your ticket. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
I sent you the ticket please attend me
Hi,
We have a holiday in our country. We will back on Monday, 4 – May – 2020. Please, open the ticket and follow your ticket. We will back and assist you.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7
Regards,
The JWSThemes Support Team| Support |
in the mobile menu does not work? in this template you confirm me
http://autopro.jwsuperthemes.com/home-page-v7/Hey guys,
Is it possible to change the price with something like: From 100$/day ? So we can use your theme for a rental company 
Thanks !
Best,
Jhon
Hey there, thanks for your reply.
We need to know iff it’s doable before buying this theme. That’s why we asked
So do you think it’s possible to add the words ”/per day” after the price easily?
Thanks
3 days a no support at all 
Hi,
Thank you for contacting us. Please, open the ticket to our support center and follow it.
All support will be conducted through our Support Center: https://jwsthemes.ticksy.com/
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes team
Public Ticket #2267472 and nothing
Ok, ill wait, thank you
Hi, would you be able to take a look at support ticket ‘Private Ticket #2235271’ for me please as I can’t do any work for my client until this is resolved. Thank you in advance
Support is responsive then!!!!!!!!!
Hi,
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
We will back on Monday and assist you. Please, follow your ticket ‘Private Ticket #2235271’.
Regards, The JWSThemes Support Team
| Support |
I want to purchase your theme, i just want to ask you guys if i can use multi currencies? Like Euros and US Dollars at the same time on our car inventory. We want to show some cars in Euros and other cars in US dollars Thank you for your answer
Hi. I made a site with your template and I just received a Wordpress email saying the following:
“Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you using this automatic email.
In this case, WordPress detected an error with one of your plugins, Autopro Core.
First, visit your website (http://indoor-gp.com/) and check if there is any visible problem. Next, visit the page where the error was detected (http://indoor-gp.com/wp-admin/post.php?post=1453&action=edit) and check if there is any visible problem.
Please contact your accommodation to help you investigate this problem further. “
I don’t know if I have a problem with the Autopro Core plugin or with the hosting. Any suggestions?
Hi,
Please, enable WPbakery Page Builder plugin. If you have some troubles or questions. Please, open the ticket to our support center. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards, The JWSThemes Support Team
| Support |
Thank you very much for the quick answer. It was that. I don’t know why WPbakery Page Builder plugin was disabled. I understand that it should be activated from the beginning, isn’t it? The site looks good.
Hi,
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
If you have some troubles. Please, open the ticket to our support center.
Regards, JWSThemes Support team
Hola. Nuevamente me surgió un inconveniente como el anterior. Recibí el siguiente correo. ¿Me podrán ayudar?: Desde WordPress 5.2 hay una característica incorporada que detecta cuándo un plugin o un tema causa un error fatal en tu sitio y te avisa mediante este correo electrónico automático.
En este caso, WordPress ha detectado un error con uno de tus plugins, Autopro Core.
Primero, visita tu web (http://indoor-gp.com/) y comprueba si hay algún problema visible. A continuación, visita la página donde ha sido detectado el error (http://indoor-gp.com/wp-admin/post.php?post=2588&action=edit) y comprueba si hay algún problema visible.
Por favor, ponte en contacto con tu alojamiento para que te ayude a investigar más a fondo este problema.
Si tu sitio parece roto y no puedes acceder a tu escritorio con normalidad, ahora WordPress tiene un «modo de recuperación» especial. Este te permite acceder de forma segura a tu escritorio e investigar más a fondo.
http://indoor-gp.com/wp-login.php?action=enter_recovery_mode&rm_token=SoARsFoZAPFzbC7hZIOVbw&rm_key=ZVv3B0bwMfY86qSl1xZtUUPara mantener tu sitio seguro, este enlace caducará en 1 día. Sin embargo, no te preocupes por esto: recibirás por correo electrónico un nuevo enlace si el error ocurre de nuevo después de que caduque.
Cuando busques ayuda para este problema, es posible que se te pida la siguiente información: WordPress versión 5.3.2 Tema actual: Autopro (versión 2.1.0) Plugin actual: Autopro Core (versión 1.0.0) PHP versión 5.6.40
Nuevamente estaba desactivado el plugin WPbakery Page Builder. Lo activé pero el problema persiste.
Dear,
Thank you so much for using our theme.
When you purchase a theme from ThemeForest that bundles WPBakery Page Builder, Revolution Slider plugins or other premium plugins, you are free to use these Premium plugins with the theme. However, your Autopro purchase does not give you individual WPBakery Page Builder and Revolution Slider licenses that allow you to activate or download these plugins as you wish. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. Please don’t worry if you see warning messages about the plugin license activation.
You can use these plugins with the Autopro theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the Autopro purchase code to activate one of these plugins).
New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins to make sure there are no bugs that will conflict with our own update. We will also fully test new theme versions before releasing them on ThemeForest.
How to update latest plugin: https://www.youtube.com/watch?v=WhAHwvRK8uM
Regards, The JWSThemes Team
Hi, I am trying to fix once VC (plugin to update) this caused now the images are not showing. Could you please suggest what would be the problem?
You can see here > https://asghar-ali.com/rsbattery/type-din-mf/
Also if you can provide us KEY licence for VC 5.5.2.
Thank you.
Hi,
Please, skip some notice from Revolution Slider, WPBakery Page Builder…..
You do not need active or take care about that message active. You can update Revolution Slider with the license code. BUT, buying a theme that is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider comes bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Please, deactivate and delete WPBakery Page Builder plugin. Then install required plugin and active it.
Regards, The JWSThemes Support Team
| Support |
Hello Team, We understand your concern which you explained us above. we already did same way to update WPBakery Page Builder plugin, to download theme and upload it from admin WordPress : version 6.0.5 but we are facing problem images is not showing. Let me give you example below.
Here is live page : https://rsbattery.com/type-din-mf/ we using WPBakery Page Builder plugin 5.5.2 version in which our website is fine and no issue but this version is not working for edit/drag and drop for any changes.
Here is test page : https://asghar-ali.com/rsbattery/type-din-mf/ where we update from theme WPBakery Page Builder plugin 6.0.5 version which edit and drag and drop is working but images is not showing we checked in backend everything is alright.
so we wonder that WPBakery Page Builder plugin 6.0.5 got problem of not to showing images in TAB/Accordion. that’s why we asked for KEY 5.5.2 or some way to fix 5.5.2 version for edit and drag and drop workable so we will not update plugin so our layout will not disturb in future.
I hope you understand our concern, unfortunately our support ticket is not working that’s why we put comments here and looking for help to solve our issue, as we using purchased theme.
Thank you.
Hi,
You should update to 6.0.5. You do not need active or take care of that message active. You can update WPBakery Page Builder with the license code. BUT, buying a theme that is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a WPBakery Page Builder. The WPBakery Page Builder comes bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version.
Please, open the ticket to our support center. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards, The JWSThemes Support Team
| Support |
ciao ho comprato questo template perche’ mi piaceva molto! purtroppo pero’ non riesco ad utilizzare i vari temi. potete aiutarmi?
HI,
Please, use English. You can open the ticket to our support center. We will check and help you.
Salve, vorrei sapere se esiste la lingua italiana per questo template
Hello when can we expect theme update? We have this message: (Your theme (Autopro Child) contains outdated copies of some WooCommerce template files.) Clients wants this fixed. We will gladly extend support please let us know?
Hi,
Please, open the ticket to our support center: https://jwsthemes.ticksy.com We wil check and assist you.
You should renew your support. Have a good day.
Regards, JWSThemes Team Support
I made all the points of this item from the “Documentation” when installing the theme:
3. MANUAL DATA IMPORTER DEMO 3.1. WORDPRESS IMPORTER 3.2. REVOLUTION IMPORTER 3.3. THEME OPTIONS IMPORTER 3.4. WIDGET IMPORTER
However, as soon as I made WORDPRESS IMPORT, I saw such a picture:
https://prnt.sc/p0crp3That is, over the page of the site I can see only the layer with the expanded menu. This layer closes the pages of the site. This layer cannot be removed. but if you remove it through the developer tools in the browser, the site is visible. Menu on the site is not visible, it is not.
We need to fix this urgently.
There are also inaccuracies in the visual display of some elements of the pages of the site:
http://prntscr.com/p0csc7 http://prntscr.com/p0csfd http://prntscr.com/p0csiy http://prntscr.com/p0cso5Don’t send me to the support site jwsthemes.ticksy.com! On that site, when you create a ticket, this “AutoPro – Car Dealer WordPress Theme” template is not listed. As a result, I can not write there a message about the problem on this template site.
Provide Me with your email, to whom you can send my login information to the admin panel of the site, as well as other data (FTP and more). And, please, do everything themselves to get the theme to work properly.
Hi,
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Kind Regards, The JWSThemes Support Team
| Support |
I wrote:
Don’t send me to the support site jwsthemes.ticksy.com! On that site, when you create a ticket, this “AutoPro – Car Dealer WordPress Theme” template is not listed. As a result, I can not write there a message about the problem on this template site.
Do the field “AutoPro – Car Dealer WordPress Theme” on support site jwsthemes.ticksy.com that I WILL CAN DO create a ticket!
Or, the best way – provide Me with your email, to whom you can send my login information to the admin panel of the site, as well as other data (FTP and more). And, please, do everything themselves to get the theme to work properly.
I need the fastest question decision from You.
OK, now it appeared, I found it on jwsthemes.ticksy.com, thanks!
I wrote to Support Center, but still not have answer. It’s been 24 hours, and there is still no response from technical support. Can you do it any faster, please?
Hi,
Please, follow your ticket. We will check and assist you. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Kind Regards, The JWSThemes Support Team
| Support |
Good day, Installed theme on Wordpress 5.2.2, when Activating “Woocommerce” plugin, website breaks? http://169.239.217.27/~lemongar/ Please see error on http://169.239.217.27/~lemongar/wp-content/uploads/2019/07/Screen-Shot-2019-07-25-at-10.09.00.png
Hi,
Please, open the ticket to our support center: http://jwsthemes.ticksy.com/ Please, use 1-Click import all demo data and follow your ticket. We will assist you.
Kind Regards, The JWSThemes Support Team
| Support |
Hi. Is the only way to manage and select languages with the WPML plugin? Is it possible to do it with a free plugin?
Hi. I tried changing the primary color but I see that it works for home versions 1 to 5, but not for 6 to 8, where the primary color is orange instead of red. Why does this happen and how can I modify it?
Discard the questions, I found how to update the color. Thank you.
Another query I just installed everything and I find the following message: “Your theme (Autopro Child) contains obsolete copies of some WooCommerce template files. You may have to update these files to ensure they are compatible with the current version of WooCommerce. to solve this: 1. Update your theme to the latest version If there is no update available contact the author of your theme to ask about compatibility with the current version of WooCommerce. 2. If you have copied over a template file to change something, then you will have to copy the new version of the template and apply your changes again. ” I clarify that I have not yet edited anything of the template, I only installed the plugins and I still did not import the demo of the contents.
Hi,
Please, open the ticket to our support center. We will assist you.
Regards, The JWSThemes Support Team
