210 comments found.
HI There, I cannot seem to find out where I should add the video url for the “Video” type of Blog Post. I can add the video to the body copy but then it doesn’t show up where the “featured image” goes on the timeline style blog. Any thoughts?
Hello, thanks for contacting!
Please add video link here.
We should note that personal assistance is provided via tickets system,appreciate your understanding. Please submit a ticket at http://cmsmasters.net/support/ in case you have further questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi, how i make the events listing wide? Cant understand why this happens? I checked full width on the page layout.
https://www.dev.lineup4dance.se/evenemang/I want the info to be shown in a full width, not like this. Its works on the startpage but not this page?
Hello, thanks for contacting!
Personal assistance is provided via tickets system,appreciate your understanding. Please submit a ticket at http://cmsmasters.net/support/ and our support agents will investigate the issue you have. Please add your WordPress and FTP credentials for deeper consideration.
Thank you.
Ok, no problem. Thanks.
Hi, Just tried updating the the latest version but for LayerSlider I get: Updating Plugin: LayerSlider WP License activation is required to receive updates. Please read ..
Please advice
Hello, thanks for contacting!
To activate a slider there is a need to use its purchase code. You don’t need a purchase code to make your slider work – it is needed to achieve updates. We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version.
When updated slider version is included to the theme archive there is a corresponding note concerning slider update in the WordPress admin panel (when updated theme version is installed)
To update a slider sometimes there is a need to deactivate it, update and then activate again.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
are you aware that the CMS masters CMS doesnt work in the very latest version of wordpress? any ideas how to resolve the issue?
Hello, thanks for contacting!
Current theme version that is available for download is compatible with current WordPress version and functions correctly – please install updated theme version in order to avoid possible issues with the theme functioning.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi folks,
great theme, have a lot of fun working with it!
Anyway, since I switched my website to https, your very helpful Content Composer doesn’t work anymore.
I push the blue button, but nothing happens. And I don’t think, I have problems with mixed content, what might be a reason.
Any hint? Thanks, Joerg
Hello, thanks for contacting!
Updates for WordPress 5.0.x are under upload to the Themeforest, and will be available for download after approval from Themeforest reviewers. We strongly recommend to use the 4.9.x WordPress version in the meanwhile.
If you updated WordPress to 5.0.x please install and activate the Classic Editor plugin and choose it here https://www.screencast.com/t/c6hH5OaiaR Thus there will be an opportunity to edit pages using CMSMasters Content Composer plugin. Classic Editor plugin can be downloaded here https://wordpress.org/plugins/classic-editor/
In case the issue remains actual please contact our support team at http://cmsmasters.net/support/ and our support agents will take care of the case. Just please make sure to add all the required credentials to your ticket.
Thank you.
Hi when is the new update coming for WordPress 5.0.3 ?
Best Regards
Hello, thanks for contacting!
Updates for WordPress 5.0.x are under upload to the Themeforest, and will be available for download after approval from Themeforest reviewers. We strongly recommend to use the 4.9.x WordPress version in the meanwhile.
If you updated WordPress to 5.0.x please install and activate the Classic Editor plugin and choose it here https://www.screencast.com/t/c6hH5OaiaR Thus there will be an opportunity to edit pages using CMSMasters Content Composer plugin. Classic Editor plugin can be downloaded here https://wordpress.org/plugins/classic-editor/
Appreciate your patience and understanding.
I am about to install this template, however, I notice that I have an up-to-date WordPress version 5.0.3 (-nl NL Formal) and the latest software version of your template is version 4.9.x. Can I still install it without any problems occuring? And when will your WP 5.0 template version be available? I have read you are working on it, but do you have an indication of the date that it´s ready?
I now see your reply to mickaelmaury above, sorry, so I am able to proceed. Still wonder when the 5.0 version of your template will be ready though.
Hello, thanks for contacting!
We update themes on turn and besides some time is needed for approval from Themeforest reviewers. Our developers are working on updates at the moment – we do our best to release and upload updates as fast as possible and highly appreciate your patience.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Is your theme compatible with the latest version of WordPress 5.0 and the Gutenberg editor?
Hello, thanks for contacting!
At the moment we are working on updates for WordPress 5.0 and Gutenberg. Please note that WordPress developers are also working on the stable WordPress 5.1 version and Classic Editor plugin version, that’s why we strongly recommend to use 4.9.x WordPress version in the meanwhile.
If you updated WordPress to 5.0 please install and activate the Classic Editor plugin and choose it here https://www.screencast.com/t/c6hH5OaiaR Thus there will be an opportunity to edit pages using CMSMasters Content Composer plugin. Classic Editor plugin can be downloaded here https://wordpress.org/plugins/classic-editor/
Appreciate your patience and understanding.
Good day, regarding the projects and displaying them in portfolio, how can i sort the order of these. Asc and Desc doesnt work for my neither ID / Name / Date /Menu Item / Popular. I would like to manually select the order for the display.
Hello, thanks for contacting!
We’d really appreciate if you submitted us a ticket at http://cmsmasters.net/support/ so that we could take a look at the issue from your end and help you. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hello Guys, i got a bug on “Theme settings” on admin panel, when i click on “colors” i have blanc page, i tried in on google chrome and Firefox and it’s the same problem. I desactive all plugings and get the same problem. Thank you in advance
Hello, thanks for contacting!
Please make sure to use the latest theme version (1.1.7). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as dance-studio-old in your wp-content/themes folder. Then you will be able to upload the new theme dance-studio.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Can i someow set the CMSMasters Contact Form to redirect to a “Thanks” Page after sending is done?
Hi, thanks for contacting!
CMSMasters Contact Form Builder plugin doesn’t suppose to function in a mentioned way and desired result requires customization that is beyond our support policy, because there is a need to modify plugin files and the way it works. Appreciate your understanding. You can use Contact form 7 plugin for this purpose: https://contactform7.com/redirecting-to-another-url-after-submissions/ .
Thank you!
Hi, one question: is it possible to see the description line that appear on the second row of every calendar item, in the mobile version too? If I look at desktop version i see, for example, “beginners” under the monday Jazz Funk lesson. But if I look from mobile, the extension “beginners” does not appear. Thanks
Hi, thanks for contacting!
Please submit us a personal request at http://cmsmasters.net/support/ and our support agents will provide you with the latest theme version which includes the needed fix for the Timetable. Appreciate your patience and understanding.
Thank you!
Hi Guys, we already bought and installed your design -> unfortunately the Events Calendar Pro plugin has been updated and now the design does not integrate the calendar correctly any more. (We checked with Events Calender Pro first -> they pointed us towards you with regards to this issue). Can you please take a look -> let us know when and if you are going to update your design accordingly so that the plugin will work correctly again? Thanks and kind regards, Anna
Hi Anna, thanks for contacting!
An update for this is currently under upload to Themeforest, yet it might take some time to be reviewed and become available for download. Please submit us a support ticket at http://cmsmasters.net/support and our support agents will provide you with the latest theme version right away. Appreciate your patience and understanding.
Thank you!
Hi, How to install demo content ?
Hi, thanks for contacting!
Demo content can be imported in 3 steps: content import, settings import, sliders import, but it can be done really fast – please see the video tutorials here. Besides, we provide our customers with detailed documentation and our support team is always ready to assist you if any help is required.
Please don’t hesitate to ask further questions. Thank you!
Hello Dance studio,
we have a problem with one of your plugins: ‘time table’ When i enter a few lessens with diffrent time frames, it doesn’t show the right time scores at the side. Can you help us?
thank you, Dancing Devotion
Hello, thanks for contacting!
As the problem is a specific one, we need to see what happens on your end. Please send us a request at http://cmsmasters.net/support/ and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
I have installed the demo content and the colors won’t change.
Hello, thanks for contacting!
Issues related to the changes that are not applied on the front-end are not theme-related and always refer to the cache settings. We’d advise you to clear it (deactivate and activate cache plugin, clear the cache on your server, refresh the page with Ctrl+F5) and check how settings are applied. If the problem still persists, please don’t hesitate to contact us directly by submitting a request at http://cmsmasters.net/support/ . Just please make sure to add all the needed credentials to your ticket.
Thank you!
hi!
I have a pre sale question, now the homepage video isn’t visible on mobile?
Because from my phone, it doesn’t start..
Thankss
Hi, thanks for the question!
This video is added as a background to the slide made with the help of Slider Revolution plugin. According to the plugin creators Vimeo/HTML5 or Youtube videos will not auto play on Mobile Devices (just like any other video plugins). To play them on mobile, you need to add the video as a Video Layer instead of Video Background. If Video added as Video Layer, the video is clickable and thus can be viewed at the mobile: https://www.screencast.com/t/Hz9OCAhLDW , https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=513 .
Thank you!
Hi
Is there a reason why the layout of Woocommerce product page changes after updating the Woocommerce files? (for example product price and short description jumps under the product image after the update)
Cheers
Hi, thanks for contacting!
We didn’t see anything similar on our end: http://dance-studio.cmsmasters.net/product/ballroom-dress/ , and we would be really thankful if you submit us a support ticket with the needed credentials at http://cmsmasters.net/support/ so that the support team could investigate the issue on your end and help you.
Thank you!
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hello, Dance Studio
We have a problem with some of the settings of your theme. When i go to themesettings and the tab content >the screen turns black
when i go to the menu’s and try to change anything, there is only a color changing popup and its blocking all my options.
do you know any solutions for this problem? Because we can’t change any of those settings right now.
Dancing Devotion
Hello, thanks for contacting!
Please make sure to use the latest theme version (1.1.7). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as dance-studio-old in your wp-content/themes folder. Then you will be able to upload the new theme dance-studio.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hi, thanks for contacting!
You can translate the profiles category page by creating cmsmasters_content_composer-lg_LG.po/cmsmasters_content_composer-lg_LG.mo in /wp-content/plugins/cmsmasters-content-composer/languages/ from cmsmasters_content_composer.pot file, and adding the translations for the needed strings to these files.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
