3288 comments found.
Hi there! Is this theme already translated into Russian language or I need to use any plugins?
Hi. Yes, Phlox theme is already translated into Russian.
Hi guys is it possible to update revslider to the latest version? My live site doesn’t work due to issue ‘Uncaught TypeError: Cannot read property ‘indexOf’ of null’
Hello,
I passed to our development team, the update will be available in few days.
thanks, one more request, please ask them to update all plugins in the package and upload it to themeforest + to update plugin on the server as I’m unable to dowload update of js_composer, it shows that update is available but updating it to the same old version as before: 5.7
Sure
guys, any updates on this? my site isn’t working, all plugins outdated. I don’t think that to update a package you need to spend a lot of time.
The updates will be available today right in your Phlox dashboard.
Hi, I’m still waiting for your reply. My website is not looking good while someone visit to my website the menu is not fixed at one place. plz, do fast. As you send me the steps I also follow the same but the menu bar is not behaving properly how can I resolve. screen recording is not uploading how can you check. open this website on your mobile in incognito and you can see the problem the menu bar showing in the center. I send this message in your support ticket but i don’t get any reply that’s by i just writhed here and this is not the first time this is the 5 time. If you can’t fix this problem then please i want my money back.
We have a problem about multilingual website. We use polylang plugin, when we add page for different language, media content url change and add language sluf like /en before wp-content/uploads/../ . So images not shown on website. How we can solve this problem? I cant find anything here or support forum
Hello,
Thanks for your feeback. I will pass this issue to our dev team and after investigation we will apply a fix this matter in next update of Phlox theme.
Thanks for your patience.
i read somewhere in the comments that on a local site you dont have to activate the license to use the download importer. I have tried that on the app local by Flywheel but I have to activate the license before I can use the importer. Although it is a local website. Any solution for this problem?
Afetr activation, you can post a tricket in our support forum and ask for a license deavtivation. We will deactivate your previous activation immediately.
I know how to activate and deactivate a license. But thats not the point. I want to have a local testenvirnoment, therefore I use the app Local by Flywheel. I read in the comments that you dont need a license activation in a local wordpress installation but that is not the case. I cant use the importfunction without activating the license.
Please post a ticket in support forum and mention this reply, we can provide you a solution for activating your license on your local environment at the same time.
How do I link Anchor the sections to the menu. Where do I add the ID?I want a onepage.I await contact
Hello,
Please update to the latest version. navigate to menu page and add a “page” to menu items, there is an new menu item option “ID/Anchor” insert your preferred anchor in this field.
Good luck
Still no customer support reply, it’s been 2 weeks. This is disgusting.
Hello,
Sorry for hearing this. You have submitted two tickets a week ago and they have been replied within a day. Can you check your topics again?
Hi, “New version available. Update now ” is only available on the Child Theme and if Update now is clicked all new theme files are loaded to Child theme folder and the site not working properly any more. I disabled all other plugins and the update option still not available for the main theme. Disabled the Phlox Pro and installed “Divi” and a Divi child theme, and there is no problem with Divi as Divi theme update option is available for the main Theme, not for the child theme. So, I am pretty sure that the issue is not related to Wordpress install or plugins. Can you please let me know what to do to fix this problem. Thanks
Hello,
Thanks for reporting this issue. I will pass this issue to our development team and after investigation we will provide a patch for this matter as soon as possible.
Hello, this is a message to the author(s):
I am facing a very bad bug (http://support.averta.net/en/ticket/site-scroll-by-its-self-on-mobiles/) and I have reported it already a month ago to the support forum. The team replied but they provided a solution which is, even to a non-profi like me, clearly not the right one. I had to ask a friend for some help and he found the source of the problem, which I forwarded to the team to make their life easier. What happened next? They stopped replying a week ago!
I am very sorry to say it but the support is by far the worst I have experienced. I loved the theme from the very first moment and I directly bought two licences. I would like to stay with you and suggest the theme to my few customers but not like this. You must improve the responding time and please do something about the qualification of the people behind the support.
Thank you for listening to me.
Yours Asterios
Still no support, no answer, no fix. Almost two months since I reported the problem.
Hello,
We are very sorry about hearing this. I will pass this to my manager and we will check and take proper actions in order to solve this problem.
Thanks for reporting
My licence dont working. My license has been deleted and I can not activate my website. I have 10 months left support
Hello,
It seems your license is already activated on another website. We can help you on solving this issue.
Please check the following article: https://docs.phlox.pro/article/206-error-activating-licenseI’ve checked and I don’t have any active license, and it still won’t let me. Can you check?
Please post a topic in our help forum
Our support staff will investigate your problem as soon as possible.
I activated this on Localhost, when I loaded it onto Server, I get an error. I cannot de-activate it.
How do I de-activate it so I can start over again?
Also: Can I only use this license on 1 Website?
Hello,
We can help you to deactivate your license.
Please take a look at the following article:
https://docs.phlox.pro/article/206-error-activating-licenseHello! I updated Phlox Shop and translated “your rating”, “your review”, but the “Quantity” translation is not displayed on the product page. “Item In Shopping Bag” in the basket pop-up window. Please tell me how can I solve this problem? https://ibb.co/jkvhLbS https://ibb.co/DGkdnkn
Hi,
Thanks for using Phlox theme.
Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.
Still no news from the support team? Good theme but poor support.
Hi, is there a way to disable the automatic crop in blog post featured images? I’m not finding the add_image_size function in the main function.php file and I’m not sure where else to look.
Hi,
Thanks for using Phlox theme.
Please post a topic in our help forum
Our support staff will investigate your problem as soon as possible.
Hi
after activating “Phlox Core Elements” i cant edit with elementor my pages! whats going on here?
Hi,
Thanks for using Phlox theme.
Please post a topic in our help forum
Our support staff will investigate your problem as soon as possible.
what are the changes to the new update please? anywhere we can see the updates log?
The changes are listed and available in your admin panel under Phlox Dashboard.
i have looked and not showing much unless they are somewhere else … see this screenshot – https://cl.ly/efd578f09d3d
Hello! Please tell me how can I increase the width of the submenu
Hi,
Thanks for using Phlox theme.
Please post a topic in our help forum
Our support staff will investigate your problem as soon as possible.
Do not translate “Item In Shopping Bag” used the latest woocommerce and your theme versions, synchronized translation files (Loco translate) Please tell me how I can fix this problem.
The new version of Phlox Shop plugin has just released. Please update to the latest version and try again.
Do not translate: quantity, Your rating, Your review on the product page. used the latest woocommerce and your theme versions, synchronized translation files (Loco translate) Please tell me how I can fix this problem. https://ibb.co/f08PMGY
Do not translate “Item In Shopping Bag” used the latest woocommerce and your theme versions, synchronized translation files (Loco translate) Please tell me how I can fix this problem.
The new version of Phlox Shop plugin has just released. Please update to the latest version and try again.
Hello,
We found the cause and we will provide an update for this problem in few days.
Thanks for your feedback.
