4650 comments found.
Dears, i bought the RTL theme and everything is OK except the check out its only showing in the default language, it it possible to make it bilingual.
Checkout will not have bilingual feature
Looks like the upgrade for Ella Sections Ready removed the ability to have separate fonts for Body text vs. Headers etc.? Before you could pick two, for a more legible body font, vs. bold/strong/creative header font – why remove that capability, or am I missing it somewhere?
Hi,
New font setting in new theme is here: http://prntscr.com/opu3pr
You can choose font for heading and body normally
For further support requests, could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi! I only see “FONT Select font type: Normal Fonts Google Fonts Where do I find Google Fonts? Fonts Name”
(sorry, can’t attach screenshot here!)
Etc., one small section to pick, I’m using Ella Sections Ready 3.0.0 – is there an upgrade that fixes what you’re displaying in your screenshot?
Thanks for the quick response!
Please download new update version to use, we just updated this feature recently and sent notification. Best Regards
So to update, I will need to redo my entire settings and customization of the current 3.0.0 theme?? Minor updates are a lot of work if I’m supposed to redo my entire site w/the new files :/
Please follow this instruction: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install
See this image: http://prntscr.com/oqb7db
Best Regards, HaloThemes
I’m currently trying to figure out where I would need to make changes for SEO tags as H1, Meta description, Title Tag, are not being found. I tried researching but was not able to find anything similar that answers this. Please and thank you.
Hi gspagnolo,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I don’t need to use with Shopify. I just wanted to get HTML and CSS page templates with all layouts and features. Possible? What are the package includes if I made purchase?
Hi yeyint01,
We don’t have html template for this theme. Thank you
Now I’m using English and Arabic, for English its fine and for Arabic, product translation is fine and also the data I inserted translation all fine. The only problem I cannot translate the theme itself in Arabic I don’t know why its using the German instead of Arabic, why I change the theme it from the theme language its changing the theme main language “English” not second language how can I do that.
Please download newest Ella RTL which we just released today and install into your site, this new RTL version contain Arabic file for the first language and English for the second language. Also, it is not bug if you mentioned that why German is second language, you can setup any language to be the first or the second, after choosing all you need is translate your theme by following our instruction. Thank you
Thank you but i have 2 Q: 1. is it possible to make Arabic as lang#2 and English as Lang#1, as we already used like this in the existing theme? 2. how to copy the existing theme data from the existing theme to the new one?
Hi habdullah,
We think you forgot to refer our instruction to setup language at this link: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/multi_translate
We will send you an email for detailed instruction. Please check it.
For the question number 2. Here is your instruction: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install
See here: http://prntscr.com/op2x76
i’m sending emails to the support more than 4 days but no reply regarding the multi language functions
Sorry but The last email we received from you is on Sunday not 4 days ago. We will get back to you ASAP
I want to add wistia (http://wistia.com) video player right into the product page – overview section (instead of having to click the video to play). Is it possible to make it happens?
It’s Soun theme btw
Here is an example (https://casper.com/glow-light/). You can see an auto-play video on that page.
Hi Thang,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Soun theme doesn’t support multi-size with different price right?
No, our theme supports multi-size with different price. See image for testing: http://prntscr.com/onw242, http://prntscr.com/onw2f0
Best Regards
Got it, thanks
Hey guys, left you a follow up email 2 days ago, haven’t seen a response. Hoping it didn’t go into your spam box. From swen@velocityclip.com
Thank you, we will check and get back to you. By the way, please extend the support time. Thank you so much
Your team has already quoted for custom work. So I need to pay for the custom work, AND pay for extended support time? That seems like a double charge. Doesn’t make much sense.
You don’t need to pay for extend support service if you request for custom work. Thank you
Hi there, can check on my problem, my email is tim@live.com.sg. Thanks!
Please check back your email, we replied yesterday 
Ok, are you able to fix the problem?
I just send an email regarding the “Search” Function. Please look into it. Thank you!
Yes, our support team will check and get back to you
ok thanks, i have received and i have replied as well. please look into it. thanks
Please let me know once you have fix it. Thanks
Seems like your team does not understand my question. I have recorded a video to show you. please get back to me asap. I have been waiting for this fix for very long.
Please keep contacting us via your email thread. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days
I understand that but please kindly read the email carefully. If you are unsure, please ask.
Hi there, did you get my support ticket via email? I sent a few days ago, thank you,
Can you forward your email again to support@halothemes.com please?
Sure I’ve just resent thank you,
Thank you, we received it from Scott Harasyn
Hello, there is one more question I have. nicocc@foxmail.com, please reply to it, thanks again.
Yes, our support team will check and get back to you. Thank you
When you do a update do you release notes about what those changes are? You just updated and I cant find note about what the changes are and if its worth me even updating? Plus I sent an email 2 days ago and had no response??
Hi,
You can see more detailed what are in update release in our change log of this theme. It doesn’t have info in notification.
- We released new Soun theme for single product and minor fixes for Ella.
Thank you so much
We have purchased your Ella Shopify Theme and installed it following the instructions provided on your online documentation.
After installing the theme our site got completely broken. For what I can see looking at the code, this is probably caused by an invalid scss file distributed with your installation package.
I have emailed your support team yesterday and attached screenshots to show the problem but we got no response so far.
Please help!
Our support team checked and replied back to you. We will check and let you know what cause this problem, please make sure you don’t change our code. Thank you
Okay. Thanks. Your code has not been modified.
Hello. We are still waiting for an answer on this issue. We have replied to your Support Team’s questions and created a staff account as they requested but we have received no answer so far, we don’t even know when this issue will be fixed.
Our dev team needs to start working on this project ASAP and we have already lost several days of work waiting on this problem to be fixed. Please let us know when to expect this issue to be resolved. Thank you.
Hi pbria,
We figured out the issue, there was an error in scss file, we don’t know if your team made edit in this file or not because we tested with our file and our theme source, theme worked well. Please check your email shortly. Thanks
Thank you for fixing this issue. As I mentioned before on my comments and emails, we have not made any changes to your theme. The theme seems to be working fine now. I have also replied to your Support Team’s email. Thanks!
Hi. I need your help, I selected Header 2 settings for my website I am unable to see Sign In link in header can you tell me where do I find that option. Thanks very much
Please make sure you already enabled Account are optional in Checkout setting in admin. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Best Regards
Hello Halothemes,
we are using your Ella theme on www.minu.si since 2018 and I saw you had some upgrades of the theme since theme.
How can we upgrade an existing theme? Would upgrade affect any working features or apps?
Regards,
Hi,
You are using old theme Ella 1.0.0 so if upgrading to new theme, you need to re-install app. New ella theme version 3.0.0 is a different theme source which we made from the scratch and it uses bootstrap 4.x so you need to setup theme again.
Thank you
So, each app has to reinstalled? What about existing api connections and sales channels, do they stay?
Hi Denis,
The update process is the same as when you change to use a new theme and upload new theme to your site and follow instruction to setup. If you use ella 3.0.0, then there is any update of this version, you can easy to update than from 1.0.0 to 3.0.0
Thank you so much
Hi! Can I make the reviews look side by side with the description and the shipping? I’ve used the “Ali” reviews app.
Hi
Could you please contact us directly to support@halothemes.com and send us a sample layout, our technical team is glad to support you. Thank you so much
Best Regards
Already sent an email, hope you answer as soon as possible thanks : )
Hello team, I haven’t received any email support from the request I made. I dropped a mail from xuvix2019@gmail.com
We already replied back to you, can you check back?
Hi,
How can I change the error messages color? because it’s apply the body text color which is not red, I need to change the errors messages color to red, I’ve made it through CSS customization, but with every update I must re do this customization which I think it’s easy for you to add it in theme customization.
Hi
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Best Regards
Hi,
Could you please contact us directly to support@halothemes.com with an image of the error message, our technical team is glad to support you. Thank you so much
Best Regards
I’ve already sent the Emails but I still not received any response from your support till now.
Hello, i haven’t receive any response for a week, I have issue with https://jewelias-demo.myshopify.com/ , the web price and sale price has some issue. Can you please respond to my issue? Thanks!
What is your email address please? we checked this email: jamesmkfung but the last conversation is in 2018
We got your email, support team is sending feedback to you. It seems like you setup currency incorrectly. Please get back to us via that email thread. Thank you
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