866 comments found.
Dear,
I bought the NEUE theme and I have a question: How can I remove the url field to comments?
Thanks in advance,
Javier
Hi,
Please try this plugin https://wordpress.org/plugins/remove-comment-websiteurl-box/
Hi,
After updating to Wordpress 5.3.2. The VW Simple Page Composer is not showing when I open and edit any page. I tried changing and adding some code manually but the whole page has gone missing. Please help.
Hi there,
Please install this plugin before using simple page composer https://wordpress.org/plugins/classic-editor/
Hi,
It solved everything after I installed https://wordpress.org/plugins/classic-editor/ plugin. Thank you so much!
HI
After editing the home page, my home-slider was gone.
Please help.
Thanks
here’s my website www.usphsociety.org thanks
Hi there, I’m back
I checked your site but looks like is solved. Is the problem still exists?
Hi,
I just return it back to the old Home page I have saved. But every time I need to edit the page and add some new code, the whole page will gone missing. Good thing I have a page duplicator and I saved many copies of the page before I edit it. Otherwise my home page will be gone totally.
I think the problem the “Simple Page Composer template is not working. If I choose the default template, the page will show up but the problem is I don’t have the capabilities of displaying a home page slider.
Please let me know what to do. Many thanks.
Hi,
It solved everything after I installed https://wordpress.org/plugins/classic-editor/ plugin. Thank you so much!
Hi again,
One more weird glitch: On my category pages, if I add a description on the back end,it shows up twice on the front end, once as a page description an once as a category description. This looks odd.
like here: https://www.familiesgotravel.com/category/go/cruise-vacations/
how would i get the page description to disappear while keeping the category description?
Thanks!
Hi,
Please copy a custom css from the below
.vw-page-content > .description { display: none !important; }
Then navigate to ‘Theme Options > Custom CSS/JS’ and paste into ‘Custom CSS’ option.
that worked. thanks!
I installed the GetYourGuide plug-in yesterday, which allows me to insert GetYourGuide Ad boxes into my text. But after I did it my drop-down menus stopped working. I deactivated it and they work again. Any idea how I might resolve this conflict or is it likely I just can’t use the plug-in?
Hi there,
Could you please send me a page url and specify the location of the drop-down?
i decided the best thing was to just delete the plug-in. Thanks.
Final Question: I typically upload photos that are 1000px wide or long. My large is set to 1000 and medium to 600. But since I updated to the latest Neue, when I insert them into my posts, no matter which size I choose the photos default to 580px and I have to manually increase them to 600. Is there a fix?
Hi,
Theme has a custom image size. If you need to change it, Please try using this plugin https://wordpress.org/plugins/simple-image-sizes/ and regenerate all thumbnails by using this plugin https://wordpress.org/plugins/regenerate-thumbnails/
i did that and it mostly worked. Better with new images than my existing ones. Does the theme support the <picture> tag for images or do i need to keep the tag? I photo compression plug-in is giving me the option so I’m wondering.
Hi,
Keep the tag would be better for compatibility.
Are there any known conflicts in neue with regenerate thumbnails or enable media replacement plug-ins?
Hi,
As i known, nobody reported about problem with those plugins.
I have 2 questions: My host updated to the recent version of Neue for me. But i stil have Google+ in the social media profile bar. Google+ no longer exists. so how do I remove it?
Also, on my mobile menu, instead of my Logo is says Navigation. How do I get my logo back?
Hi,
1. Please go to ‘Theme Options > Social Profiles’ and delete url from the option ‘Google+ URL’.
2. There is no option to display logo on the location.
i had a logo in my mobile Header before. Why does it just say Navigation now? can i at least get ride of the word Navigation? it looks silly.
Regarding Google+, I don’t have an address for it in the theme options but I can’t remove the G+ icon from my posts. like here: https://www.familiesgotravel.com/2019/11/helsinki-with-kids-see-eat-stay/
1. I can confirm that. It may from theme customization. In that case, You need to back up any customization before update theme.
2. Please copy a custom css from the below
.vw-post-share-googleplus { display: none !important; }
Then navigate to ‘Theme Options > Custom CSS/JS’ and paste into ‘Custom CSS’ option.
Hi. My site’s logo displays weird when viewed on mobile. Half of the logo on the header isn’t showing up when viewed on phone. Any insight would be appreciated.
Hi there,
Could you please send me a url of the page?
Hi,
Please remove the custom css
.vw-site-logo-2x {max-width: 600px;}
I’m trying to edit my homepage with VW Simple Page Composer. But when I go to edit page, the content is empty. I can’t see my sections, and there aren’t any “blocks” to edit. But my homepage is still formatted when viewing.
Do you know how I can fix this?
Hi,
Please install this plugin https://wordpress.org/plugins/classic-editor/
Hi! Will this theme be updated soon?
Hi,
Please wait for new update notification from themeforest. The new version will be available in couple days.
I changed the logo on my site and it’s fine on the desktop version. But the mobile site is still showing the old logo. I’m guessing it’s built into the site. But is there any simple way to change it without sending the site back to the designed who installed the theme 3 years ago?
Kindly sorry, Please post from account that made a purchase. I provide a support for purchaser only.
I changed the logo on my site and it’s fine on the desktop version. But the mobile site is still showing the old logo. I’m guessing it’s built into the site. But is there any simple way to change it without sending the site back to the designed who installed the theme 3 years ago?
i got this email the first time i posted to your board. I’ don’t know why Purchased isn’t appearing because I did Purchase it. I understand but this is the basic sharing option. The only way is editing this file ’/neue/templates/post-meta.php’. Otherwise, You can use the third party plugin for an advanced sharing options.
Please note that i do support only theme’s bug. The theme customization is not included in my support.
P.S. When you’re posting on this comment system. The ‘PURCHASED’ badge will be displayed next to your name like other users.
You can view and reply to the message at http://themeforest.net/item/neue-smart-modern-magazine-theme/7951727/comments?page=26&filter=all#comment_8662489
Do not reply to this email.
Regards,
Envato Market Team
Hi, I am receiving this message in the dev console, “GET https://fonts.googleapis.com/css?family=custom_font_2:400%7Ccustom_font_1:400 net::ERR_ABORTED 400”
Is there something i should update in the theme files, or functions.php, to accommodate the custom font? Or is this something unrelated?
Hi there,
Please send me an admin account, login url and the page url by using contact form on my profile page. I will have a look into it.
Hello, I’m using you theme and would like set the main menu bar full width. But not sure how to do this in the css. The reason I want to set it to full width is because I have too much menu items and they won’t fit really nice and continues underneath. Hope you can give me a hint where to get this done. Thanks for your help!
Hi,
Please copy a custom css from the below
@media (min-width: 1200px) {
#vw-menu-main > .container {
width: 1500px;
}
}
Then navigate to ‘Theme Options > Custom CSS/JS’ and paste into ‘Custom CSS’ option.
Hello,
Do you have a shortcode to get the subcategories from a category?
Thank you!
Hi,
This kind of shortcode is not available.
Hi Hope you can help. When I try to change anything in the Theme Settings area any change I try to do however minor just gets a drop down box appearing that says “There was a problem with your action. Please try again or reload the page? Any ideas? minitravellers.co.uk . THANK YOU
Hi there,
Please send me an admin account, login url by using contact form on my profile page. I will have a look into it.
The social counters from Twitter and Facebook in the widget don’t update.
Hi,
Please send me an admin account, login url and the page url by using contact form on my profile page. I will have a look into it.
We have an issue with the main header banner on our site when it is viewed on a mobile:
https://rogtecmagazine.com/The 728×90 advert works fine but the 468×60 Ads on mobiles touches the logo above and also half sits behind the navigation panel below.
Can you please let me know why this is happening
Thank you
Hi,
The problem is from custom css code. just remove it.
.vw-site-logo-wrapper {
float: left;
}
Thank you, that worked!
Hi will the theme be compatible with Wordpress 5.0 or should I turn auto update off? Thank you.
Hi 
I didn’t found any problem with WP5 at this time. For gutenberg editor (The new editor comes with WP5), I also not found any problem.
I would like to try and remove the sharing links at the top of the blog posts or add in my twitter handle when people use them. Is it possible to do this?
Hi,
You can disable top bar at ‘Theme Options > Site > Site Top-bar’.
Or set it to ‘Custom’ to use a custom template (in case you have a knowledge of coding).
