414 comments found.
Please resolve the Event Manager problem soon, it does not work.
Hi rolandofc
Can you please let me know what problem with Event Manager?
The List Events control does not work, after the last update they provided.
Hi rolandofc
Can you please create topic on our support forum so we can check more?
Hi…
How can i change the Slider Revolution background in Demo 3?
Thanks…
Hi adipurwa
Edit slider images in Dashboard >> Revolution Slider
- Up- and Downsells
- Additional Packages to the product, for example: support Package
Thanks in advance!
When saying Additional Packages I mean inside of LearnPress NOT Woo.
Hi CharlyT92
Thanks for the concern but LearnPress does not support those features.
I think I do something good for everyone by reporting a small bug
So, by updating the builderpress plugin from version 1.2.1.4 to 1.2.1.6 the display of events through visual composer “List Events” no longer works. I downgraded to the previous version and everything works … Can you fix this issue?
Hi vincenzocasu
Thanks for your report. We will check this problem and resolve immediately.
Hi, I installed your theme and I didn’t have any problems.
I have only a small doubt: the cookies that are generated by the theme and by the LearnPress plugin, invalidate the nginx cache, or rather nginx detecting in the header of the response the presence of cookies and does not generate a cached page at all.
Is there a way to make the nginx cache work with your theme and plugins?
Uninstalling your plugins and commenting in the file /inc/custom-function.php
// Fix A Cookies Blocked Error // setcookie (TEST_COOKIE, ‘WP Cookie check’, 0, COOKIEPATH, COOKIE_DOMAIN); // if (SITECOOKIEPATH! = COOKIEPATH) { // setcookie (TEST_COOKIE, ‘WP Cookie check’, 0, SITECOOKIEPATH, COOKIE_DOMAIN); //}
At the second request to view the page I get X-Cache-Status: HIT
Which I can’t get in any way if I leave your files as you designed …
I would be grateful if you could give me a hand, as I believe it can also be a global issue for all your customers.
And honestly I don’t understand how it hasn’t come out so far …
Hi vincenzocasu
This is the first time we heard about this. Cache system on the server is usually not related to the theme or any plugins.
Hi, cache on the server is not working on page that send cookie in the header. So my X-Cache-Status is never HIT. I get MISS for all loading pages… If I disable the code reported at my first comment i get HIT at second time visit on the pages… How we can fix?
Hi, do You have updates on this issue?
Hi, i’m sorry for this! Do You have updates on this issue?
Hi vincenzocasu,
So sorry for this inconvenience.
With this case, please send an email to hadt@thimpress.com with the subject “vincenzocasu Ivy School Support” so we can help you check it.
Hi,
is it possible to extend the instructor list to more than 4 items? They are too big. In the options I say 6 items, but it doesn’t work.
Thank you!
Hi djsunrise19
May I have you create topics on our support forum so we can check more carefully? https://thimpress.com/forums/forum/ivy-school/
Hi,
“You cannot create new topics.” I can’t.
Hi
You have to register your account https://thimpress.com/wp-login.php?action=register
Then you can create topics in the forum
- Done!
Hi,
I cannot reply anymore: “You cannot reply to this topic. “
Hi djsunrise19
Your support period was expired. Kindly renew it to reply your topics.
Really? You want me to pay another ~$50 for your reply? I opened this thread within my support period.
But you didn’t check out your topics within your support period. This is the policy.
Anyways, if you want to continue checking the problem in this topic https://thimpress.com/forums/topic/instructor-list-more-than-4-boxes/, just give us your site info via email techsupport@thimpress.com. We will support you this time.
I have purchased Ivy School template and installed demo 3. But menu is not looks like the demo. Here you can see.
https://gyazo.com/6450e9061ec4b8a79af4210139922f31Any update on this?
Hi prakas24
Sorry for the late response because of the issue. The issue is caused by the latest version of Revolution Slider. Add the following Custom Css to Customize >> Additional Css to fix it: #masthead.header-overlay{z-index:9;}
We will update in the next theme version, too.
Bests
Hi, Is it translated to Arabic ? If not can I help in translating it into Arabic ?
Can I integrate it with 3rd party payment provider ? Can I add offline payment option ? is there a running website that I can check ?
Thanks
Hi yousefjamal
Thanks for the concern.
The theme and the plugins can be translated into Arabic by using a translation plugin such as Loco Translate plugin.
You can use your own payment gateway as long as there is a payment integration.
Offline payment is already available in LearnPress without using a 3rd plugin.
Bests
Thoa Kim
Hello Thimpress,
How to change course that listed on front page ? I’ve given price at all course but the price still free :
https://1drv.ms/u/s!Ag75G22exXiwrknQiApUfcWy_fFU
Thanks
Hi nurmans
Please visit the support forum so we can check more carefully
Hi! Demo version is imported based on Visual Composer or Elementor?
Hello ronconkreet, you can select Visual Composer or Elementor to use.
Hi, We have a problem with the theme. 1. Can’t upload image on elementor page 2. Events dissapear, even on your demo. Please update the themes, thanks
Hi themelate
May I have you create topic on our support forum so we can assist you? https://thimpress.com/forums/forum/ivy-school/
Hi,
Your visual composer add on make me confuse, the contents are so difficult to adapt when I change column in a row. There are no options for changin or editing small part in your add on, ex : Brands, no option for change size of the brand and there is no guide about the size.
or am I missing something ?
Thanks
Hi nurmans
Visual Composer is a third-party page builder plugin which is one of the most flexible plugins. Besides, you can use Elementor page builder plugin instead of Visual Composer.
If you need any assistance, kindly create topic on our support forum so we can assist you.
Hi ThimPress_Support,
Okay, the topic has been created with number #462063.
Please note if your theme make one of page builder plugin like Visual Composer as your part, make it can as good as you can for integrating. Some people depend of their familiarity, if they familiar with Visual Composer they will need it, and not with another plugin.
Thanks
Hi
I’ve import demo 4, but the menu look like this : https://i.imgur.com/CDNUCZW.jpg
what should I do ? does the demo process get error ?
Thanks
Hello nurmans
Already replied your topic on our support forum, check it out pls.
Hello ThimPress_Support,
What a good support!
Would you mind to explain what’s wrong with my installation ? I’ve followed your steps
How do you fix that ?
Thanks
Hi, I fixed nothing. It was fine when I check your site. Maybe it’s due to cache
Hi! I’ve been working with this theme for a while and it’s been working wonderfully, but I do have a question: When installing a course and lessons, it will appear just fine, but after adding my own content, “Similar courses” appear at the bottom of the lessons (just like similar blog entries appear in blog posts). Is it because I turned on comments on lessons? They don’t disappear when I turn them off though.
Thanks!
Hi, please give me a screenshot to take a look
Sure! Here: https://imgur.com/xxXHSUt They appear in the course page too: https://imgur.com/RyID4WJ
Please give me your site to check
Could you give me an email address so I could send you the details?
Hi chundii
Our email techsupport@thimpress.com
5 star theme and customer service. I am really, really happy with your service, it is exceptional. When I have a question, your team answers it at once they are back online. Your team has more than an outstanding customer service. Very professional and their knowledge is incredible at solving dev problems very fast, I am impressed. Highly recommend! Best of luck in the sales.
Hi, thanks for your kind words but can you please rate 5 stars here https://themeforest.net/item/ivy-school-education-university-wordpress-theme/reviews/22773871?
(Check out how to give rating and review https://forums.envato.com/t/locked-how-to-rate-a-file-template-download-it-now/77665)
...
hello, i need to import the demo data, but the thim core installer doesn’t install, can you help me?
Hello oxignobrand
Something wrong with your system. We’re checking on it. Please discuss on the topic https://thimpress.com/forums/topic/import-demos-ivy-and-pluggins/
Hello,
Bought the theme (from another account). Lookin good. Is there any fast or recommended way of making the website multilanguage?
Thank you!
Hello orosro
Using WPML or any plugins which support multi-languages to setup website multilanguage
The ivy theme can work with Mercadopago for Latin America?
Hello dalmeira
The theme can work with any Woo payment gateways as long as your payment gateway supports an integration.
I want to know if the theme can accept the Woo Mercado Pago Official Module plugin to pay for the courses. It is very important since my clients do not use paypal
Basically what I want to know is if I can implement the payment gateway of Woo Mercado Pago Official Module plugin (official woocommerce) within the payment options of the theme, because I do not see that option in Learnpress.
Hi, yes. As I said, the theme can work with WooCommerce and sell the courses via WooCommerce so you can your payment gateway
I installed the demo but still did not get same look as in your live preview…. where can i get demo xml files ?
Hi nilaypanchal
It’d better contact us on the forum, then we will check your system to find out the reason. It should be the same as demo. This is the forum https://thimpress.com/forums/forum/ivy-school/
I cannot change footer image, how can I do?
Hi lollovio
Give me your site to take a look first pls
I must change this image, “bg-footer-01.png”, on the footer. my website is “constant.yagami.it”. thank you.
Add Custom Css to Customize >> Additional Css:
.site-footer.footer_home_3 .footer, .site-footer.footer_home_4 .footer {background-image: url(assets/images/bg-footer-01.png)}
Replace assets/images/bg-footer-01.png by your image link
