95 comments found.
Hello,
We used the appointment plugin which is provided by the theme which one we purchased.
But presently we are getting one issue in it. WHen the user book his appointment then it will showing correct time in admin panel (https://prnt.sc/sba9x0). But When see this appointment in google calender, it will showes us different time (https://prnt.sc/sbaasi) (these appointments are older one, new one will be reflect in one day).
So as you can check in admin’s screenshot the time slots are related to morning. But in google calender the time slot shows the night.
So here are our quiries: 1. How can we fix the time issue or please us to fix it asap. 2. Is there any solution for appointments, so that they can visible on google calender in one hour not after a day…
Regards
Hello, Dear Customer. Thanks for these information, please submit a private ticket at https://mwtemplates.ticksy.com We need additional info from you. Best Regards!
How can I add more than 6 Items in services? I have 8 items under one categorie.
Thank you..
Hello, Dear Customer! To increase amount of services, please click WP Dashboard => Settings => Reading => Blog pages show at most => and increase here value “6” to “12”. save changes and check results at front-end. Best Regards!
Do photos include a theme?
Hello, Dear Customer. Yes, the photos are included in theme. If you have additional questions – please ask us. Best Regards!
Hello, Everything works perfectly with your theme, there’s only one minor issue. How can i translate HOME in the breadcrumb?
Thanks for your help. Vfero
Hello, Dear Vfero! In order to change Homepage title in breadcrumbs area – click WP Dashboard => Unyson => Breadcrumbs => Settings. Here you will view the titles for Homepage, Blog and 404 Page. You may change them on yours own and save settings. Best Regards!
Hi! How do I remove the license from a website so I can use it elsewhere? Thank you!
Hello, Dear Customer. In this case you may purchase theme several times (if you want tot use it on different domains) or purchase theme with extended licence. Best Regards!
Unable to receive email via contact and Appointment form from homepage & contact us page . We followed all the steps and still not working . I used Google Postmaster Tools to verify the Domain so the forms can send info to Gmail but its not working.
Hello, Dear Customer! In order to fix this issue with contact form, please connect your host via FTP in Binary mode and go to this directory: \wp-content\themes\pet-space\framework-customizations\extensions\forms\extensions\contact-forms\views\
Rename file form.php to form.php.old
Then download new file form.php here: https://drive.google.com/open?id=1_x1zP9AnDyP4z3HaNLQOi7F3SDPc0IKh
Put in the same directory with old form file.
Then open in Unyson Page Builder the options of shortcode:
http://prntscr.com/o6cd5nCheck such fields as “Email To”, “From Name”, From Address> http://prntscr.com/o6cdng http://prntscr.com/o6ceqi
Save all changes, clear cache in a browser and re-test web form once more.
Then check inbox folder of your email (and just in case “SPAM” folder).
Best Regards!
after updating the WordPress & plugins, editing option changed. All the layout builder look out of place, unable to add elements or edit.
Hello, Dear Customer!
Thanks for your request. In order to fix this issue install and activate this plugin: https://wordpress.org/plugins/classic-editor/
The issue with incorrect full-width appearance usually occurs due to the Brizy Page Builder. Do not use it, because it is not completely compatible with our native Unyson Page Builder. In order to fix full width for your page, please click WP Dashboard => Pages => All Pages => select necessary page and apply for page attributes full-width template: http://prntscr.com/krmu7t Then update page and check result at front-end.
If all these steps will not help you – please send us link/login/password at support@modernwebtemplates.com for your WP Dashboard and we will assist you.
Best Regards!
Good day! Can you update the template to fit the wordpress 5.2?
Or just update)
Hello, Dear Customer!
The theme has good compatibility with the latest version of WordPress. If any issues will occur – we will help you.
Best Regards!
Thank you very much!
hi! I can’t install the theme, here’s an error!
“Installing Theme from uploaded file: themeforest-hsn4ZWIt-aircool-conditioning-and-heating-wordpress-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hello, Dear Customer!
Thank you what you choose our theme.
Please send the private ticket on https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points.
Best Regards!
can’t send tiket! where can I get the purchase code?
Hello, Dear Customer!
We send you the screenshot, where you will find the recommendations on how to get the purchase code.
Account > Downloads > http://prntscr.com/opx5kn
Best Regards!
have a nice day! I installed the template, but all the large pictures are not high quality.
Hello, Dear Customer! We use blurred images in order to prevent any copyright issues between our customers and the owners of the images. If you need the images in high resolution for demonstrative purposes – just send us at support@modernwebtemplates.com your FTP or cPanel details and we will upload them for you. Then please buy or replace these images on yours own. You may find the stock links for the images at the “Sources” chapter of documentation. Best Regards!
Hi, What is the latest version for this theme?
Hello, Dear Customer. Thanks for your question. The theme has good compatibility with the latest version of plugins and WordPress version. If any issues will occur – we will help you to solve them with great pleasure. Best Regards!
I really like this theme, is this going to get an update? Will it also be Guttenberg optimized?
Hello, Dear Customer! The theme is compatible with the latest version of WordPress. Best Regards!
Hello, I have paid and installed your Wordpress theme AirCool.
I need to modify this page: https://elettroassisttorino.it/dominio-di-attivita/ (both the icons and the texts). Then clicking on each of them I will go to a details page (for example after clicking on the first one I get to here: https://elettroassisttorino.it/service/heater-installation/). Where can I modify it? I tried everywhere but I cannot find the place where to modify it. Can you tell me where is in the admin page of WP?
Hello, Dear Customer. In order to modify these pages, please click WP Dashboard => Services All Services: http://prntscr.com/o8wvik Click necessary service, open it and choose appropriate icon or featured images, text etc.: http://prntscr.com/o8wwfd Also please don’t forget to change short description: http://prntscr.com/o8wwnp Best Regards!
Hello, is there any way to change the website language to Italian? I mean the buttons and for example the form hint texts. The second question is how to add the google map with a marker. I saw you use a different map
Hello, Dear Customer. In order to translate some specific areas in theme we use Loco Translate: https://wordpress.org/plugins/loco-translate/ Please read this article about how to do this: https://spyropress.com/knowledgebase/use-loco-translate-plugin-theme-translation.html In order to change hardcoded words in theme quickly: install this plugin: https://wordpress.org/plugins/string-locator/
Then click WP Dashboard => Tools => String Locator => and perform a of search necessary phrase in theme: http://nimb.ws/iovwRM
The save words in appropriate sting and save changes: http://nimb.ws/KLoHTu
You will receive this result: http://nimb.ws/HyN83l
To change words in Contact From 7 – click WP Dashboard => Contact => Contact Forms => Form: http://prntscr.com/o9wztp If you have additional questions – submit a private ticket at https://mwtemplates.ticksy.com Best Regards!
Hello,
I can change text color on sliders. can you please help?
<span class="grey">Rent,</span><br /><span class="highlight semibold">Invest</span><br /><span class="weight-black">& Trade</span>Change this expression on the following one:
<span class="highlight semibold"><font color="white">Rent,</font><br /><font color="white">Invest</font><br /><font color="white">& Trade</font></span>Save changes for slide and slider globally: http://nimb.ws/B0Mhom You will receive the following result: http://nimb.ws/zpGmVK Please note, that you may change “white” color parameter to any other. Here are the other color names which supports HTML: https://www.w3schools.com/colors/colors_names.asp Best Regards!
Hello,
I can’t change address/phone in widgets inside of the footer. Can you please advice?
This is resolved, Thanks!
Thanks for informing us about positive result 
These settings locate in WP Dashboard => Appearance => Customize => Theme Header: http://prntscr.com/njtzps Best Regards!
Hello,
I can not upload this theme. It says link has expired. Can you please let me know what to do? Thanks, Ed
Hello, Dear Customer!
First of all, increase memory limit in your WP configuration: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Also make sure that your server is running at minimum 5.6 PHP version. If not – contact your hosting provider and ask them to switch PHP version to 5.6
Besides please read this manual about how to fix this issue: https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website
Also,please read this article
https://docs.presscustomizr.com/article/333-how-to-fix-the-link-you-followed-has-expired-in-wordpress
Best Regards!
Hello, Dear Customer! In this case please try to reupload your theme via FTP using Binary Mode: http://nimb.ws/rB5kib After that activate your theme – this step should be fix your issue. We also can resolve and fix your issue, just send us your link/login/password for WP Dashboard at EMAIL Best Regards!
Hello, Dear Customer! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Good day. The same difficulty as with “akerkelov” There were difficulties with setting up a feedback form on the Contacts page and Home. Can you help?
Hello, Dear Customer. Sure we can help you. Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hey. In the subject of AirCool on the demo site does not work right-click. Is this going to affect SEO promotion?
Hello, Dear Friend! These are security measures to prevent some kind of unwanted activity on website. If you have additional questions – please ask us. Best Regards!
Hello. I purchased and installed Aircool theme, but there is no sliders pictures and other pictures. I’m wondering if I have to add all the things to them or I should have the exact theme like the preview. Thanks
Hello, Dear Customer!
Thank you that you choose our theme!
It seems that you do not install the demo content.
We send for you the video manual how to do this:
https://drive.google.com/open?id=1sJNK1LyGsaQlhjkIRe6oamCqI5GLCiu0
Also, if you will not do this to yourself, please send the privet ticket to https://mwtemplates.ticksy.com with your 1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, and we will do it for you.
Best Regards!
Hi, I installed the theme and everything is working great but no one of the contact forms is not working. I this that there is a problem of the theme, because all settings are fine. Can you help me, what should I do?
Thanks in advance for help.
regards, Alex
When I send the request says me that it could not be send..
Please check the following settings for Unyson Contact From: 1.Click Contact From element in Unyson Page builder:
http://nimb.ws/CJTiby
2.Click Settings => Mailer Options => and check Email To filed.
Input here your actual email, save settings and update page:
http://nimb.ws/zESV9v
3. Refresh in a browser a page with this contact from on your front-end, fill out the form and click submit button, then check new letter in your email.
All these steps will help to fix this issue.
And also check settings for Contact Form 7 plugin:
1. Click WP Dashboard => Contact => Contact Forms => choose necessary contact form: http://nimb.ws/bXhwVr
2. Open Contact from and click Email:
http://nimb.ws/PoeAnG Input ‘TO’ files appropriate email address.
And save changes. Then reload your page with contact from in a browser and check mail form once more.
Best Regards!
Hello! I make all the steps and the forms still not working. How to proceed? Do you need an access to admin to see it or to do something else?
Hello,Dear Customer! Please, send the private ticket on https://mwtemplates.ticksy.com/ with following info
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points.
Best Regards!
Hello, I send you private ticket with all info you need.
Thank you.
Thank you for the ticket. We are resolving this issue now. Very soon we will inform you about results. Best Regards!
Ok I stay available.
Hi, now work only contact form in the footer. Please help me for contact form on home page and in contacts page. I set the email as you instructed me , but still not working. Thank you in advance!
Hello, Dear Customer. This contact on homepage works because we have re-configured it via Mail Bank plugin. Currently we working on your requests, please do not perform any changes.
Ok, I will not make any corrections. I wait you to tell me when it’s ready. Thank you!
We have replied you in ticket # https://mwtemplates.ticksy.com/ticket/1749943 Please check it. Best Regards!
Hello, I would like to buy this theme, but I noticed that the software version is not the latest one, even if the last update is very recent: is the theme compatible with WordPress 4.9.x? Thanks
Hello, Dear Customer!
Our theme is compatible with the latest version of WordPress 4.9.8
Best Regards!
