Hello,

Thanks for writing in.

Just go to Theme Options > Social Networks > Open Graph and then remove or add a new default share image > http://postimg.cc/bSbFyfKf

Also note that you can use some 3rd party plugin, such as Yoast SEO in order to set the desired image for any post or page.

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I already did it but when sharing it remains the same

Hello,

It is possible that you are having this issue because of some cache. Try to clear all the cache or access from some other browser.

You can check all changes by using Sharing Debugger tool here > https://developers.facebook.com/tools/debug/sharing/

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Hello,

IN WPbakery > Role manager you should check portfolio item https://www.screencast.com/t/KXF5TklXY7mB

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Hello,

Thanks for writing in.

You can try to achieve it by adding this custom css below in Appearance > Customize > Additional CSS field:

.mkdf-blog-holder article .mkdf-post-image {
  display: none;
}

Screenshot > http://postimg.cc/2VCnrnsw

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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Hello,

Thanks for writing in.

Please note that after installing/activating this theme, you need to install/activate all required plugins like WP Bakery Page Builder, Revolution Slider, Mikado Core/CPT plugin, etc. (+Contact Form 7 and WooCommerce if you plan to use shop).

Then you can import the demo with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

Note that you need to import Options and Widgets, after that in Theme Options >> Import.

OR you can try to import the demo through Theme Optiosn > Import but without Media Files.

Then you can go to Appearance >> Customize >> Homepage setting >> and then choose the desired homepage.

Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-slider-X.zip located in the file you downloaded from Theme Forest / XML export folder and import that demo’s slideshow.

Also, you can follow these guidelines on how to import the demo > https://mikado.ticksy.com//article/12620

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Hello,

Please note that you can set some header options such as Header Type or Skins globally in Theme Options > Header or for some specific page in Edge Header page settings.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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I guess this option does not work.

https://i.imgur.com/iYeiqEZ.png

If you set “from window top” – it still will display from bottom of header. Check it by yourself.

Hello,

Unfortunately, it seems like that’s the bug in our theme. We will try to find solution for that and let fix in some of future updates. Sorry and thank you for understanding

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Looks like just updating the plugins and not adding demos and themes. Too expensive for not being updated regularly.

Hello,

Thank you for taking interest in our theme. We are always updating our theme with new versions of plugins that came bundled, or with new features, fixes. When it comes to new demo, we do not have that in our current plans. If there is any other doubt, we are here.

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Hello,

Thanks for taking interest in this theme.

Most of our demo pages were a joint creation of our content builders and designers, so unfortunately not every page found on our demo sites has its own PSD file.

On the other hand, there are certain pages, including main home variants which do have PSD files available, however these are not included in the theme ZIP file which you obtain from ThemeForest. Nonetheless, it is possible to get these files by contacting our support team.

All you should do is send in a ticket explaining which PSD file you require, and our agents will be happy to assist you if said PSDs are available.

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Hello,

Thanks for writing in.

The theme migrations are a bit outside our support jurisdiction. We recommend following these instructions to migrate WP from local server to live site – the same instructions should be followed if you migrate WP from one host to another:

http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/

By Envato Market rules, it says that regular licence should be used just for one installation.

You could find more about it here https://themeforest.net/licenses/terms/regular

Also note that author’s dashboard is meant for general inquiries and pre-sale questions, so if you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com

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Hi,

You probably have 7.1 or higher version of PHP on your local installation, try to downgrade the version to 7.0 or 5.6.

We will check this file and text the compatibility.

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Hi,

Thank you for reaching us.

We check on our demo and product filters are working just fine. Did you maybe bought the theme and the issue is on your installation?

We could suggest to check this article from WooCommerce: https://docs.woocommerce.com/document/woocommerce-widgets/
If you need additional assistance you can submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.

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Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.

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Hi,

I check your web site speed on gtmetrix and here is the results: https://www.screencast.com/t/4EXlRYDijIe
According to this here are some tips for optimization:

a. Consider optimizing your images with some tool like this one: www.jpegmini.com
c. Enable gzip compression on your server. You can read more about it here:http://www.feedthebot.com/pagespeed/enable-compression.html
But it comes down to pasting this code to .htaccess file located in your folder:

<ifModule mod_gzip.c>mod_gzip_on Yes
mod_gzip_dechunk Yes
mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
mod_gzip_item_include handler ^cgi-script$
mod_gzip_item_include mime ^text/.*
mod_gzip_item_include mime ^application/x-javascript.*
mod_gzip_item_exclude mime ^image/.*
mod_gzip_item_exclude rspheader ^Content-Encoding:.gzip.
</ifModule>

d. Also check – Leverage browser caching: http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

If you have plugins and content which you don’t use, you can remove them from your installation and save the resources.

Also, you need to check with your host provider if you have some redirection: https://www.screencast.com/t/YCqhtmRa

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Hi,

We are focused on WordPress development where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.

If you didn’t import demo you can do that following this article: https://mikado.ticksy.com/article/12620/
After that you will have all page templates from our demo presentation. Then you can choose which page templates you will use for your project. All the content is added with WP Bakery plugin which you got with the theme. Within theme purchase, you’ve got 6 months of support included. Feel free to open ticket at https://mikado.ticksy.com , and our support team will provide you all the help you need.

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thanks for the information. this is very helpful can i get the background image the page? the circle’s image behind the images

Hi,

You can add and upload background image of the page in page options: https://www.screencast.com/t/T4XtI5zC5
Also, if you need additional assistance please submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.

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Hi,

Only way to activate the bundled plugin such as Revolution Slider is to buy the licence.

Please note that we as theme authors have purchased an extended licence for Revolution Slider plugin. That means you don’t have to activate the plugin and it’ll work for you regardless of that.

Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.

You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

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i have the theme licence but i can’t active it

Hi,

Revolution Slider is bundled plugin and you don’t need to activate it. You can simply ignore messages for activation as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.

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Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.

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i have tried but problem is that my purchased code has expired what am i do in these case

Hi,

You can extend the support, more information’s you can find in the following link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

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Hello, There is a time gap, this is a new issue. I can’t install plugins nor does the demo install get past 60%

Please advise.

https://prnt.sc/op0j9z

Hi,

Our support agent answered on your ticket #2105877, so you can check the ticksy.

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Hello,

Support agent has been informed, your ticket will be answered as soon as possible.

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Totally unexpected & unethical action taken by Mikado support agent. https://prnt.sc/ooenl9 We had specifically made a backup just before sharing the Login credentials on Friday. Your support team, blamed the reason for issue on TwentyNineteen theme. However, we checked the backup, there were only your themes present, parent & child. Nothing else. Your support agent, installed the default theme to shift blame & create confusion. Very disappointed & shocked.

Hi,

The team was testing the Revolution Slider functionality on default WP theme, such as TwentyNineteen, in order to rule out possible theme-conflicts. This is a regular procedure when there is a problem with some bundled plugin, like Revolution Slider. We want to make sure that our theme is not causing the problem and we did just that. Once the agents made sure that Revolution Slider is working the same both on default and our theme, they reported that to you. You support ticket was forwarded once again for some faster response, so please check it out in a coupe of minutes.

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Hello,

Thank you for reaching us.

Our shortcodes are not optimized for RTL languages, so that might be the reason why they’re not displaying at all. Second issue might be the configuration of the plugin, but we can’t look into that here on the item’s dashboard. Sorry about that.

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So what are we supposed to do?

If you want to add RTL support, you’ll need to edit our css and js files. Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.

In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com

Thanks for understanding.

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Hi,

Your ticket has been answered, please check ticket status.

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Hi,

If you want to change the target attribute in existing button shortcode, just open slider options and click to the button shorcode: https://www.screencast.com/t/tECNPnsB
On the right side of the button layer you will have option for edit and when you click on it you will see the shortcode options: https://www.screencast.com/t/OzYnDLi1
When you finished with editing just save the changes.

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