220 comments found.
Hi I am tring to IMPORT SAMPLE DATA I Find the below error
Failed to import “Doctors Information”: Invalid post type acf Failed to import “Department Information”: Invalid post type acf Failed to import “Format Video”: Invalid post type acf Failed to import “Format Audio”: Invalid post type acf Failed to import “Doctors Schedule”: Invalid post type acf Failed to import “Event Information”: Invalid post type acf Failed to import Media “slideshow-home-1” Failed to import “Incorrect Use of map_meta_cap()”: Invalid post type deprecated_log Failed to import “Incorrect Use of map_meta_cap()”: Invalid post type deprecated_log No service found. All done. Have fun!
Remember to update the passwords and roles of imported users.
Please help me in same.
Hi,
Did you already downloaded our latest version of our theme ?
Yes I have downloaded latest code I have purchased theme on 15th August 2019, so code is latest
Please help me in same
Try this:
1) Install WP Rollback
2) Rollback ACF Plugin to version 4.x.x
3) Install it
4) Try to import the demo data again.
Hi I have try to rollback
In My wordpress it shows Advanced Custom Fields PRO and there is no Rollback option for this
So i intsall Advanced Custom Fields and roll back to 4.4.12 and unistall Advanced Custom Fields PRO then on importing its saying Advanced Custom Fields PRO is must required plugin before import!!!
Please help
You don’t need to uninstall ACF Pro, just disable it and then do the import demo data again. Don’t worry about the notification plugin.
Hi Mobile menu not showing in theme
http://gauravkumar.in/mimhans/ Check thisHello,
Make sure you already activated the menus on Appearance > Menus.
I can choose department but doctors names are not appearing. And yes support is expired and you will not answer , what is this. this is the only problem . and i faced it after a year bdw. its your choice whether to provide a support on it or not.
How to change layout of post – services. dont want a side bars on posts
Hi there,
If you want to get our support service, please renew your Support Feature on your ThemeForest account.
HI, I am facing a problem with the mobile menu: it does not show any navigation. You can click on the burger menu, it slides to the side, but nothing shows up. What can I do? Thanks. This is the website: centromedicoportopi.es
Hello,
Could you take a screenshot in Appearance > Menus ?
Hi, I can take a screenshot of either appearance or menus. https://prnt.sc/opwks5 and https://prnt.sc/opwl4f , thanks.
Hello,
I recheck it again and its already solved ?
Hi, yes it is solved. Thanks!
Menu is not appearing when it is opened in mobile.https://safesuperspecialityhospitals.in/. Check the website
Hi,
Did you add a menus link in Appearance > Menus ?
What do you mean by menus link? In Desktop site menu is working fine but in the mobile view the pages in the menu are not visiable. It is showing a white screen.
Could you take a screenshot in Appearance > Menus ?
Hi, iam not able to import demo data in hospital + theme, what should i do?
Hello,
Did you extract the .zip file ?
I have uploaded a logo, but is not showing on my header and footer.
Hi,
Could you please give us a screenshot or send us your website link ?
Its seems like your logo is not implemented, did you already try to add logo on Appearance > Customize > Site Identity > Logo ?
OK THANK YOU. IT WORK
How do you disable testimonial,? and how to you increase the number of services and department that show in homepage?
Hi,
You can use WPBakery Visual Editor and then remove the testimonial.
You can try to use WPBakery Visual Editor too to check the number of services and departement.
I want to know can we add Doctors in 2 different categories like i have 2 types of doctors 1 is Regular and 2nd is Visiting doctors. I want to display doctors both in separate group
Hi,
When I installed the theme on wordpress 5.2, The WPBakery Page Builder doesn’t activated. what should i do?
Thanks
Hello,
You can manually activate the plugin, Go to Plugins menu.
I bought the theme. But I can’t activate. getting an error as follows.
Cloud you please help me.
Error: Array ( [curl] => [Error] => Array ( [Type] => Sender [Code] => MessageRejected [Message] => Email address is not verified. The following identities failed the check in region US-EAST-1: =?UTF-8?B?InVtdXQua2l6aWxrYXlhQHlhbmRleC5jb20iIA==?= ) [RequestId] => 894c7588-70bd-11e9-903b-d37d8a58c36f )
Hi,
Try to verify your email on your ThemeForest account.
I did not get it. What should I do, can you direct me?
Its simple, you already verified your email on your ThemeForest account ?
yes. I verified my email account. What is the problem?
what should I do. Can you give me information?
Could you please explain me about your problem ? because i still don’t any problem like this.
Why can’t I activate the theme? My e-mail address registered at https: //themeforest.net is correct.
What the version of our theme that you installed on your website ?
how can i see preview of schedules? In admin what kind of modules are there? possible to see screenshot if cant get access?
Hi,
What do you mean modules ? We still use WordPress and we use custom post types.
Hi, Got the doctor schedule option under edit doctor section after trying several solutions you provided. Now the View schedule of doctors are not showing. Even on your demo site its not showing anything except doctor name. http://demo2.themewarrior.com/hospitalplus/?department=urology&s=dr-janne-wilson.
You guys released an updated version of theme but still the demo data installation isn’t working. To achieve a website like your demo is almost impossible for people who don’t know wordpress coding. If you install wordpress and import demo data the following error is coming.
Failed to import “Doctors Information”: Invalid post type acf Failed to import “Department Information”: Invalid post type acf Failed to import “Format Video”: Invalid post type acf Failed to import “Format Audio”: Invalid post type acf Failed to import “Doctors Schedule”: Invalid post type acf Failed to import “Event Information”: Invalid post type acf
After rollback to ACF 4.4 version it got fixed. But now the schedule is not showing. I’m tired with this theme.
Hi there,
I am sorry to hear that, i already reported this bug from our developer, we will update the demo data.
Hi it’s almost 10 days that we reported issue on Doctor schedule. How to make this work on our current site?
Hello,
i have a good news, we already updated the ACF file.
1) Make sure the theme is updated to the latest version on your website (1.2.0)
2) Make sure you installed “Advanced Custom Fields PRO” and disabled “Advanced Custom Fields”
3) Download this file: acf-hospitaplus.json
4) Import it on: Custom Fields > Tools > Import Field Groups
5) The result will like this: http://prntscr.com/nm9d6l
Hi.
Need your help.
1) I found that in mobile view the “social media icons in top bar” are disabled.
it is important in this digital world. how to enable it in mobile view.
2) Is there any chance to ad a button in topbar ( actually it is for the link to arabic version of the site ).
Hello,
1) No, you can’t. And the top bar doesn’t have any space for social media links (look on our demo site)
2) You need to edit a PHP file and i am sorry, i cannot recommended this method because its out of our policy. You can try to contact our developer team,
https://www.themewarrior.com/custom-wordpress-work/
To add a new feature or design for your website.
Hi i’m not seeing the option to add doctor’s info like email, schedule etc on back end. All i can see is to add doctor name and description. When submitting the email and all shows from dummy sample data content.
Hello,
Please read the documentation file to help you with installation theme, you need to import the dummy data first but don’t forget to Rollback the ACF Plugin.
How to rollback ACF plugin,
1) Install plugin ‘WP Rollback’
2) Rollback the ‘Advanced Custom Fields’ to version 4.x
After roll back also it’s not working. Roll backed to 4.4.12.
After rollback, you need to import the dummy data again.
Is it possible to fix this issue with latest theme update without importing dummy data? Uploaded lot of pages in the site.
I suggest you to:
1) First install old version then rollback ACF plugin to version 4.4.x
2) Then you need to import demo data
3) And you ready to install latest version without importing the demo data again.
Hi,
1. The revslider plugin is not included the theme package but you can install it from Appearance > Install Plugins menu.
2. Can you let us know more detail about the styling issue?
Please note during weekend, our response time is slower than workdays.
I think this is a CSS missing issue.
http://cfaarhealth.dowpool.comHi,
1) Delete the text block and Doctor Schedule widget from Check Schedules using Visual Composer
2) Add a widget again to Check Schedules and find ‘Doctor Schedule’ then settings like this
http://prntscr.com/n2fk65
3) Add this CSS to Appearance > Customize > Additional CSS to fix the label color,
#schedule-form .form-group span.label {
color: white !important;
}
4) The result look like this:
http://prntscr.com/n2fkto
For ‘Our Philosophy’,
1) Edit the page using Visual Composer
2) Edit Column then give a extra class name like this:
http://prntscr.com/n2fnsj
3) Add this CSS to Appearance > Customize > Additional CSS to fix the padding,
.philosophy_text {
padding-bottom: 0px !important;
}
Thanks for your respond. But it did’t solved 2 problems. 1) Check this screenshot https://snag.gy/aCK8Fk.jpg There is no gap between Name and Email input.
[ also one of your other customer complaint about this check above ” robmorin2 PURCHASED
5 days ago Flag Contact form not displayed properly…
Please look at the contact form here , notice how the email box and submit button have no space after the name and dept?”]
2) There is an unwanted Comment submission form at last of the home page https://snag.gy/O9l7hW.jpg also i found that in “Book Appointment” and “Contact Page”Found the link, i will check it.
Could you please send us your WordPress login using sidebar form here,
https://themeforest.net/user/themewarriors
I will check it.
Is it private?
Of course, only our team know the credentials. After your problem is solved, you can change the user’s password again.
Done !
1) I fixed this problem with CSS code
2) It’s because you enable or perhaps the system automatically enabled the comment function on the homepage, so I just disable it.
FYI: If you get any problem again with comment section show up on other pages, you can follow this guide to disable that comment section,
Disable comment without plugin
By the way, if you like our theme, we hope you can give us 5 stars rate for our theme.
Thank you
Thanks for the support. Done 5 Stars For you…
Hello,
Your screenshot is not found, please reupload the screenshot again.
3) I got a new update of this theme can i update it.
- Of course, you can update the theme. But i suggest you to backup the CSS code from Appearance > Customize > Additional CSS to your computer using Notepad or another text editor, after you back up the code, you free to update the theme.
Hi, I found few errors on the home page “Book Appointment” form. 1) 2 calendar on date input form and the main one is not working. So please remove one. screenshot below a- when i click on the form this will come but not working https://snag.gy/bFHwAZ.jpg b- This is the working one but if we want to get this one we need to find and click on the down button inside of the form. https://snag.gy/T0O8De.jpg
Hm.. its weird.
Can i update your website theme ?
I will login to your admin panel website then try to fix it.
Or could you please update that theme by yourself ? because if i updated the theme on your website, i need your cPanel login to replace the old theme.
Ok I updated the theme and plugins.
Currently i m developing this site as a subdomain of other site (cfaarhealth.dowpool.com). After completing this i need to move this to real domain (cfaarhealth.com). If the C-Panel details required I can give after moving this to the original domain. also i need to make an Arabic version of this site as as a sub domain. So if you can pls try to solve this otherwise ill give cpanel details after designing.
If you send us the cPanel data, I will give that data to our developer team, so they can check directly to your website.
You can send the cPanel data using sidebar form here:
https://themeforest.net/user/themewarriors
Hi,
Good news !
Our developer already checked your website and the problem is the ACF fields for the date is not ‘date’ but ‘text’.
Sorry, i mean ‘Contact Form 7’ field not ACF field.
Kindly help me out in rearranging my website page ” cfaarhelath.dowpool.com ” with some changes as per the below list :
1. I am failed to arrange the doctor list in homepage as per my preference. 2. In “Our Services” section of home page we need to arrange the services as per our priority. 3. How to re-arrange the services mentioned in the Services (‘Specialities’ in my domain) page as per our priority and also how to remove pagination and instead show complete services list in the same page. 4. Please help me to resize the logo image on the left side of the menu bar.
[Edited]
Hi there,
1) You already display the doctor list,
http://prntscr.com/n66gey
If you want to rearrange the doctor list as per your priority, i am sorry you can’t
2) I am sorry but you can’t arrange the services, the services will rearrange automatically.
3) I already answered this question on question number #2
You can show complete services up to 28 services, Go to: Theme Options > General > Number of Services to Show
header#masthead.sticky #logo img { width: 100px !important; height: 100px !important }
#logo img { max-height: 200px !important; }
In my home page doctor schedule widget is not working. In backend there is no option showing to add doctor’s information & Schedule as shown in the help file. That section is missing. How can i enable that?
it’s been 2 days i’m waiting to fix this.
Hi,
Firstly, please check our support schedule here:
Support Schedule
http://prntscr.com/n2fcqf
1) In my home page doctor schedule widget is not working
- You need to create doctor list on Doctors > Add New
2) In the backend, there is no option showing to add doctor’s information & Schedule as shown in the help file
- The option is in Doctors > Doctors > Click ‘Edit’ on Doctor Profile > You will find a input field like this
http://prntscr.com/n2fd32
Hello, this theme is just too complicated , slow and not working as expected, can i get a refund?
Sorry. Thanks…
Hi Rob,
Can you send your site url and your WordPress admin login details to you? Our team will help check the issue.
You can send it from the contact form in https://themeforest.net/user/themewarriors
Link i s not working to ticket system
Hi Rob,
What do you mean link is not working ? The link is from ThemeForest.
I already checked and its normal,
https://themeforest.net/user/themewarriors
When I click on your link I read the page and it provides a link to create a ticket, this link and it does not work
https://ticket.themewarrior.comTry it yourself
Please check again the link that i given to you before, i am not give you that link but i give you a link to contact form on ThemeForest.
Dude…. The link you gave me says to click on that link! Read it
Otherwise please just refund my money this is taking too much of my time to get this resolved. Please advise me when you do the refund. Thanks..
Support Schedule To give you the best support we possibly can, we check and reply any unanswered questions in ThemeForest at least 3 times a day from Monday – Friday from 8.00 AM – 4PM (GMT +7). We also sometimes check and reply unanswered questions on the weekends but please don’t expect a quick-reply on weekends. If you have any issue with our theme, we recommend you to open a new ticket on https://ticket.themewarrior.com. Normally we reply less than 24 hours during workdays.
No, i mean this form, ThemeForest provide their users a form so the buyers can easily get a support feature by email from sellers,
http://imgur.com/Alc23wc
Scroll down then you get that form.
Contact form not displayed properly…
Please look at the contact form here , notice how the email box and submit button have no space after the name and dept?
How do I fix that? Thanks
Hi,
Could you please attach a screenshot about your problem ?
Not sure how to attach an image to this post? you could see here https://goodnursing.ca Notice the phone number and email address text merge? I use WP 5.1
Also if you try choose a date you will see how the calendar is also messed up while your looking at the text boxes…
When choosing a date via the “Make an appointment forum” The drop down calendar is messed up, when you choose a date it does not fill in the field, tried on firefox and chrome. Or sometimes 2 calendars appear one on top of the other??
Hi,
Try to deactivate all plugins except plugin from our theme.
Did that same thing…
Our demo site is normal,
http://demo2.themewarrior.com/hospitalplus/
You can try to recheck the documentation file again, perhaps something wrong.
Hi Rob,
Can you send your site url and your WordPress admin login details to you? Our team will help check the issue.
You can send it from the contact form in https://themeforest.net/user/themewarriors
ya the link to the ticket system does not work I get a page cannot be found….
ThemeForest provide their users a form so the buyers can easily get a support feature by email from sellers,
http://imgur.com/Alc23wc
Scroll down then you get that form.
When registering the theme i bought from you i get this…
Error: Array ( [curl] => [Error] => Array ( [Type] => Sender [Code] => MessageRejected [Message] => Email address is not verified. The following identities failed the check in region US-EAST-1: =?UTF-8?B?InJvYkAyNDM2NS5jYSIg?= ) [RequestId] => a67db0a3-4a43-11e9-b0f5-ef2bb694bd7d )
Home Themes Support Blog Contact Login
Purchase Confirmation
Use this form to confirm that you have purchase our theme(s). You will receive notification in your inbox when there’s a new theme or an update is released. Thanks for contacting us! We will get in touch with you shortly.
Hi,
Do you still get this error?
Unfortunatley, i forget where i clicked on this link to register… do you know where it is?
){kind=link}
