3847 comments found.
Hello, i need to export my user profile fields in my tourmaster_order inside .CSV file…
how can i export my custom fields from profile array tourmaster_get_profile_fields? like $contact_info[‘first_name’] . ’ ’ . $contact_info[‘last_name’] and sex …, but with my tourmaster_get_profile_fields? it’s possible? declare any array and select from my fields or something like this?
can u give me a help plz
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello. I can see no automatic excerpts for my posts, e.g. when doing the site search the area is empty where excerpts should be displayed. When adding manual excerpts, they are shown ok. Any ideas? Thank you
Hi,
Please make sure you have correct setup in: Goodlayers > General > Search/Archive page for excerpt.
Setting is correct here: Archive Excerpt Type > Show All. Still no excerpt shown. When activating the other options like date/author etc., they are shown. Thank you!
Setting is correct here: Archive Excerpt Type > Show All. Still no excerpt shown. When activating the other options like date/author etc., they are shown. Thank you!
Setting is correct here: Archive Excerpt Type > Show All. Still no excerpt shown. When activating the other options like date/author etc., they are shown. Thank you!
Hi,
Please provide wp-login and website address via: support.loc@goodlayers.com then include the message in email so I can know who you are and take a look in this matter.
Hello, i’m very interested in the theme! Looks great! It is important that prices adjust when a departure location is set and when the number of persons is set. Is this possible? Kind regards
Hi,
First of all, thank you for interest. I don’t understand the question well, may you have an example so I can understand it better?
1. Can I rename tour custom post type to travel ?
2. I would need a another payment (paystack.co) can you work on that ?.
Hi,
First of all, thank you for interest 
.
1. You can rename it to travel as you wish.
2. Unfortunately, it is a customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
Is the Stripe payment a plugin ?
Can I change the payment button on a tour to link to a payment page ?
The Strip is built in with in the theme. We are not using as a plugin. However, you can link the tour to specific url if this answers your second question.
Hello i just purchased the theme: on the city tour demo page the video background when i add the vimeo link it doesnt fill the whole widt h like the example even that i havent change any of the current settings i think it could be my video is 1920×1080 not sure if that is the case. also i see a lot of different sizes for the images do you have the sizes or it will adjust and be responsive?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
is not accepting the purchase code it says os from a different envato produ t
ok nevermind it was an empty space is submitted
We want to buy a new license for a project, but we have a question: is your payment gateway with stripe ready for changes in use in Europe next September 14? Is the theme going to be updated for double authentication? Thank you.
Hi,
Thank you for support, we’re working on it right now and we will effort to release an update before the deadline of stripe update.
Dear author, how can I customize my booking form for every tour? For some tours we have specific addresses. I want to add drop down instead to textarea.
Hi,
Please check here: https://demo.goodlayers.com/document/traveltour/ See the section : Tour Master > Configuring Form & Email Message, scroll down and you will see the instruction.
Hope this help
Hi, Thank you for the help! How can I do the following: 1. Change tourmaster-max-people-per-booking separately in every tour? It is not working 2. How can I remove Billing Details section?
Hi,
1. Please change it in: Tour Settings > Tour Settings instead change it directly in custom fields.
2. You can remove it in: wp-content/plugins/tourmaster/include/payment-util.php file around line 818.
Hi, Thank you so much for your support I really appreciate that. I need few more amendments to do. How can I disable tourmaster-save-wish-list? Thank you for your support.
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.tourmaster-tour-booking-bar-wrap .tourmaster-save-wish-list {display: none;}
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Save To Wish List 25
Hello i want to know how remove this two lines from Enquiry form.
Thank you in advance.
Best Regards; Erdal
Hi,
1.Please try removing these out from around line 2141 of tourmaster.js file.
var condition_accepted_input = form.find('[name="tourmaster-require-acceptance"]'); if( !condition_accepted_input.is(':checked') ){ condition_accepted_input.siblings('.tourmaster-enquiry-form-message').slideDown(150); return false; }else{ condition_accepted_input.siblings('.tourmaster-enquiry-form-message').slideUp(150); }
Then add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.tourmaster-enquiry-term { display: none;
}
And check your site again.
2.
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.tourmaster-tour-booking-bar-wrap .tourmaster-booking-bottom {display: none;}
Great help Thank you ! www.tourbookturkey.com it works!
Brilliant! Thank you, I did and it worked bu twhen you click on submit Enquiry form not functioning, and also the date picker not functioning can you help to check it out?
Hi,
It’s work well for me when I tried: https://photos.app.goo.gl/DjsBQgFcUqZTNN4T7 . Please try clear cache/cookie then check it again in other browser/device.
presale question: paypal and stripe are only methods of payment and you can add woocommerce as well? Also I would be able to install one of the demos like is live here? im interested in the city tours and see if i can upload the demo version and just change the info and pictures to make it quicker thanks
Hi,
Unfortunately, this theme is not Woocommerce based so it won’t work with Woocommerce payment gateway.
Yes, you can set up demo site and modify from there.
Thanks for your interest by the way
Hello, How can I Customize the Result Page ? The results can be sort by certain Fields – is it possible to determin other field ? At least I need to hide/deactivate the sorting panel.
Hi,
You can control it in: Tourmaster > General > Search Page.
Hi, is it possible to add other the user-types or to change existing ones (Shown on Reviews under the Nickname) ?
.
Hi,
You can change it in: /plugins/tourmaster/include/review-util.php around line 95.
Hi, thanks for the reply. I edited the part else if( $result->review_type == ‘family’ ){ $ret .= esc_html__(‘Family Traveller’, ‘tourmaster’); And it works. But where can I also edit the content of the pulldownbox ?
Hi,
It should be available in same file: /plugins/tourmaster/include/review-util.php around line 268.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
OK – thanks a lot for your help
Hi, i’m interested in the theme but want to find out it i can add multiple images to the thumbnail on the tour list (https://demo.goodlayers.com/traveltour/main4/tour-full-with-frame-right-sidebar/). And can the side bar be removed?
Hi,
First of all, thank you for interest .
We don’t have an option to add multiple images in featured image in tour list and the sidebar can be removed if you wish.
Hi, put minutes ago a ticket at your supp. service but it did not recognize purchase code. Anyway, we were asking about this:
Im trying to change: https://www.serenablues.com/tour/brasil-alternativo-express-urubici-2/ tour price (from 790 to 890), but when i update it, price does not change in front. Custom fields keeps with 790. Need help asap. Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
“Sorry, that purchase code is for a different Envato product. “
http://support.goodlayers.com/purchasecode.png , 403 errorHi,
Could you try use follow our guide in here: https://goodlayers.ticksy.com/article/9073/ ?
After doing everything you old me, system takes me here again: https://goodlayers.ticksy.com//submit/ , loop.
Hi,
Sorry for the inconvenience, could you send an email to: support.loc@goodlayers.com with your problem? Also, please include this message so I can know who you are.
what is the size of photos used in demos
Yes, you can change it by changing the category name.
You can use any sizes. It will be auto cropped.
Thanks for your interest by the way
I am facing difficulty to update inquiry form field which is in tour listing how can I add more field there. By default there is Full Name, Email Address & your Inquiry fields are there If I want to add mobile number or other field how can I add that. Looking forward to hear from you
Hi,
We just launched the fix for this. Can you try to update Tour Master plugin and see if it fixed?
Cheers!
Enable Booking Cancelled E-Mail, but can not receive the email. Other ORDER STATUS are functional to get the email.
Hi,
Sorry, we don’t quite understand the question. Could you provide some screenshot with descirption so we can see more ?
Can not receive the notification email for cancellation, even turn on the Enable Booking Cancelled E-Mail.
Hi,
Could you provide your wp-admin account back via goodlayers profile page so we can check this out.
https://themeforest.net/user/goodlayersone little question for javascript function
function myfunction() { if(is_page (“7727”)){ etc..
function myfunction2() { if(is_post (“7727”)){ etc..
bUT for tour:
function if_function_tour_ID() { if(is_???? (“7727”)){ etc..
if we want a special function for a tour id, we put is_post or is_page or something diferent? tHANKS
Any update on the instamojo integration
Sorry but we don’t have plan for that at this point. :/
Hello. Enquiry Form with custom Fields does not work after last update
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi, thanks for the great theme!
We however have a small question. How do you add the social media login to the login and signup for a customer?
Which plugin did you use in the demo?
Thanks!
Glad you figured that out!
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
