170 comments found.
Hello. Is there a way for adding custom icons to the collection used in this theme? Thank you very much for your support
Hello,
If you would like to receive support, please post your questions on our forum at http://support-rt.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
Thank you for purchasing our themes.
Best Regards,
Theme Support
When can we exprect update of our WPBakery page builder to version 6.1?
Hello,
If you would like to receive support, please post your questions on our forum at http://support-rt.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
Thank you for purchasing our themes.
Best Regards,
Theme Support
Hi, I love the look of your theme! Just one question before purchasing… Is it possible to adjust boxed layout to narrower or is it as the layout shows? Sincerely.
Hi,
Sure you can use this custom CSS within Customize / Additional CSS field;
@media screen and (min-width: 1540px){
.boxed-body-style #container {
max-width: 1540px;
}
}
The default value is 1540px right now it should be fine if you resize it down to 1100px or so.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards, Theme Support
Thanks!
Hi, great theme “Nixe”.
Little help pls. I have created one field with ACF (Advance custom fields) “header_image” for every page, where i can put my shortcode of Revolution slider. Now i want it to display that before div id=”main_content”, where can i put the code to do that, or is there a better way without ACF.
my code <?php $shortcode = get_post_meta($post->ID,’header_image’,true); echo do_shortcode($shortcode); ?>
Best regards
Hi, You can place the code here https://share.getcloudapp.com/RBuvAeJE in header-layout1.php
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello. I am trying to use the portfolio post module and I have activated the filter navigation for categories, but the filter is not shown. Please, how can I solve this?
Hi, Please post to our support forum at https://support-rt.com and provide your website URL. Thank you.
Hi, Just a little question. Do the theme support woocommerce and can I transforme portfolio items into products? If my client is agree, I’ll payed for a new support period. Thank you for help. Best regards.
Hi,
The theme works with WooCommerce with its default styling like the default WordPress themes. You cannot transform your portfolio items into products. However, you can use WooCommerce shortcodes to add an “add to cart” button into portfolio posts by manually. https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-19
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello. I would like to know if there is a way for hiding the title of a post or if it is possible to center the title. Thank you very much for your theme and support
Hi,
You can use this code inside Appearance / Customize / Additional CSS
.single h1.entry-title {
display: none;
}
Please use our support forum at http://support-rt.com for your upcoming support requests. Thank you.
Kind Regards, Theme Support
Thank you very very much but… is there an option for centering the title?
Yes, you can use this one instead;
.single .entry-title {
text-align: center;
}
Hi, I just have a small pre-sale question and that is, 1. I just want to build a group hotels website with this theme and is it possible? 2. Can I integrate WooCommerce to enable payments?
Thanks for the answer in advance!
Hi,
1) You need another license for each domain https://themeforest.net/page/item_support_policy?_ga=2.124123529.2036273555.1582290434-1870820884.1561174530
2) You can do it manually by using WooCommerce’s shortcodes.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, I am interested in buying your theme and I have presale questions. 1.Can I costumize book form with field which I want and with any type of field also I want? 2.Is the theme fully customize with any composer? Thank you!
Additional on question 1. I need any plugin to purchase for this?
3. Can I translate your theme with loco-translate?
Hi,
1) The booking form using Contact Form 7 plugin and it is customizable. It is just a contact form. 2) Yes, you can customize via customizer http://docs.rtthemes.com/nixe-documentation/ 3) No. 4) Yes, you can do that. We have a short tutorial for that https://support-rt.com/forums/topic/translating-themes-by-using-po-files/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards Theme Support
hi, I have a pre-sales question. I want to know if the deposit that the system asks can be fixed in price and not on percentage of the site. I need to let the user pay for the room at the hotel but i need to let him pay 200€ of deposit when he books through the website.
Thanks a lot
Hi,
You can’t receive payments with the theme. You need a plugin or custom coding to add such functionality. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, Could you please tell me how can I split my submenu items in several columns? I have long list of submenu items so it would be better to have it in several columns
Hi,
Unfortunately, the theme doesn’t support mutli-column menus due to its unique design. You can try 3rd party plugins like Max Mega menu.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards, Theme Support
Hi, is it possible change the header style? For example my customer would like to have a logo on center and down this the menu. Thank you, have a nice day
Hi,
Unfortunately centered logo option is not available in the current version of the theme. You can take a look at these themes from our portfolio;
https://themeforest.net/item/naturalife-health-organic-wordpress-theme/21811815 https://themeforest.net/item/businesslounge-multipurpose-business-consulting-theme/20587127 https://themeforest.net/item/ava-extensive-creative-agency-business-wordpress-theme/19157831Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello, I am using nice since a year ago and I think its, maybe, one of the best theme I have purchased. But… is planned to integrate woocommerce with nice? It would be great and really useful. Thank you very much
Hi,
WooCommerce works with the theme but it is not primarily styled like the other parts of the theme as you have stated. We are currently updating our older themes and it would be a good update when we have time for it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
After updating to Wordpress 5.3, backend wp bakery editor stopped loading and I cannot save pages or elements at all. As advised, theme has been updated to latest version, wp bakery and revolution slider have been updated to the very latest versions and yoast set premium gas also been updated to its latest version. Theme is not compatible with the newest version of Wordpress neither the latest versions of the plugins above, even if your answers at the support are that you don’t find a problem with Wordpress 5.3. All of the plugins above are compatible and conflicting with Wordpress 5.3 with other templates in other sites that I develop, so the loading problem at the backend, is totally on your theme. Is there a fix coming?
Hi,
You are the only one who reports this so far. As we have replied you here https://support-rt.com/forums/topic/nixe-save-template-wp-bakery-not-working-after-updating-to-5-3-2/#post-107419 we need to see your WordPress logs. If you don’t know how to do it, you can provide us FTP access. Please stick with the forum for faster support. Thanks.
Hello,
After updating to wordpres 5.3 I get this errors when I am trying to save the page template : backend.min.js?ver=6.0.5:10 Uncaught TypeError: Cannot read property ‘ajax’ of undefined at i.fetchSaveTemplateDialog (backend.min.js?ver=6.0.5:10) at i.showSaveTemplateDialog (backend.min.js?ver=6.0.5:10) at HTMLButtonElement.<anonymous> (backend.min.js?ver=6.0.5:10) at HTMLButtonElement.dispatch (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:3) at HTMLButtonElement.r.handle (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:3)
Hi,
The question has been replied at https://support-rt.com/forums/topic/nixe-save-template-wp-bakery-not-working-after-updating-to-5-3/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, I have a problem. Owners of the web site suddenly can not open front page on their iPad and iPhone. Since nothing was changed on the web site except I included Revolution slider, I don’t know what is making the problem (the problem exists also if you disable this plugin (checked on BrowserStack for Safari browser). Could you please help to resolve this problem
Hi,
Can you please move this question to our support forum at https://support-rt.com and provide us the URL of the website? Thank you.
Best Regards, Theme Support
I moved it there to the contact page and contact form but still no any answer??
Hi, We have just replied your email. For the next time please create a ticket instead of contact forms in order to get faster support. Thank you.
Hello again. Your team contacted me. In order to help they updated my Revolution Slider and now it asks me to register and pay for registration code. Isn’t Revolution Slider iincluided in baught theme for free? Maybe you could help me with registration code? Thanks
Hi,
We haven’t contact you about it! You don’t have to pay for the Slider Revolution license. Just wait for the next update of the theme (it’ll be updated in the next 48 hours) then follow these steps;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
Please feel free to ask if you have any further questions.
Best Regards, Theme support
I explored and I found out that the last version of Revolution Slider is compatible with WPBakery Page Builder up to 5.7.x and your team updated my WPBakery to 6.0.5 and the last version of Revolution Slider.
Also, I wanted to ask shall updated Nixe theme work with WPBakery since there is written theme is compatible with Visual Composer 5.1.x and no word about WPBakery?
I have installed your extension earlier. Do I need to keep it since you will publish update for your theme.
Thanks
Hi,
The theme has just been updated today. Please update the theme and plugins via Appearance / Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
How to disable the loader.. the one it appears before the page is loaded? thanks
Hi,
You can disable it via Customize / General Options / Page Loading Effect
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
thanks 
Hi, I have sent you 2 tickets regarding the child-theme and the red sign that appears in the Customizer with no response at all. I did the whole logging process in rtthemes more then a week ago but I have not received any support. Can you please answer my questions? Tks
en español… no sé todo el soporte que le dan al resto de usuarios, a mí no me contestaron un sólo ticket…
Hi,
We have replied your ticket here https://support-rt.com/forums/topic/child-themes-2/#post-106254
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I’ve studied all NiXe documentation and there is nothing in relation to the red sign about the supposed incompatibility between one of my pages and the customizer. I even deleted all the settings in the customizer and left all the default design options but the sign still appears. I need an automatic way to solve the problem. There is also not enough information about the child-documents or how to install them if necessary. Please send me an email. Tks
really guys… no answer at all?
Hi,
Your all questions have been answered within 24 hours and the answer perfectly explains why you are getting that info on the page. It is not an error, it is just an info notice! The documentation is clear enough http://docs.rtthemes.com/nixe-documentation/#section-56
Also, we have been answering your questions on the forum https://support-rt.com/forums/topic/child-themes-2/#post-106261 and you still complaining about the support. Please note that refund option is on the table.
it’s possible to remove the label when i insert the social icon in main menu?
Hi,
You can try to add a custom link like this one https://cl.ly/4a1f50d2314d/Image%202019-06-21%20at%208.35.20%20AM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, my hosting service is changing PHP default version from 5.6 to 7.3. Will this affect this theme?
Hi,
It is compatible with PHP 7.3 as long as you have installed the latest version of the theme and the bundled plugins.
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Update the bundled plugins via Appearance / Install Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
