195 comments found.
Hi! Are you planning to offer discount for black friday sale?
Hello and thanks for asking. Nope, there’s no future discounts planned for this theme.
when generating an order, the web does not work correctly…
It should show the loader, but the page remains paired, then generates the order.
Beria show the loader so that the customer identifies that he loads his order.
Hello, thanks for bringing this to our attention. Can you please record a screencast so we could understand you better?
Your theme Bellaria contains obsolete copies of some WooCommerce template files
Hello and thanks for asking. Please update your theme to the latest version and the issue will be addressed.
Not compatible with the latest version of Wordpress
Hello and thanks for asking. Please update your theme to the latest version and the issue will be addressed.
Hi! I can’t find the baloo bhai google font in font family option…can you help me?
Hello and thanks for asking. Yes, we’ll help. Please email support, they will update the fonts for you.
I wrote an email also for masonry portfolio that doesn’t work but without reply. Now I’m going to write a single email with all the problems together. plese let me know if you receive it
Hello and thanks for asking. Your support email has been replied.
noted! thanks for your quick reply
Hi,
Is there a way to change the portfolio svg hover? I’d like to use another form when mouse over…
Thanks..
Hello and thanks for asking. Nope, there’s no such possibility, sorry.
hi does your theme have woocommerce?
Hello. All our themes have woocommerce. You can try!
this theme support rtl ? and polylang plugin?
Hello and thanks for asking. RTL supported, however we didn’t test this theme to be compatible with Polylang plugin, WPML is supported.
Hello,, the import was fine, any error, but the final result, a dissaster. what might be happend? I have a reseller account very pro with hostgator and with the php 7.1 and php ini alreaady up with the maximum upload and the other config. please look www.eldulce.club
Hello. Thanks for your interest to our themes! May be you need start again from zero point? Follow instructions like this – https://www.youtube.com/user/cwsvideotuts/videos. If not – you can send us request by email – support [at] cwsthemes.com. Do not forget wp login/pass to your website. Good luck!
Hi, do you plan to update the theme with the last version of Woocomerce 3.7?
Hello and thanks for asking. Sure we plan. We plan to push the update this week.
Hi. How can I remove the search icon and the add to cart icon from the title area?
Hello and thanks for asking. Please add bellow css code to your Custom CSS area using Customizer:
.menu_wrapper .menu_search_button { display: none; }
Hi. Presale question does your theme support fullscreen slider for mobile. I’m looking at your demo http://bellaria.cwsthemes.com/home-wedding/ It looks great on desktop with the fullscreen but the demo slider on my phone is small and the Call to Action cannot be easily seen. As most users are mobile this very important to know before purchasing.
Hello and thanks for asking. Yes, it supports. You can set this using RevSlider options.
Hi, I uploaded the theme however i am not able to get the demo uploaded. I purchased the item because of the demo and i want this to be my starting point in creating my website. Why is it not working?
BTW I sent few emails and never got response
Hello and thanks for asking. All your emails have been replied. Please check them and let me know.
ok thanks i got it however now i have an issue with the logo image, any image i try to upload as a logo is not working. the logo location is blank
what to do?
Contact support and they will help.
hi i contacted the support but no one send me email back can you please verify that they write the mail the right address? otherwise can you assist with the issue above?
Hm, your email has been replied. Please check your spam filter.
Hello, we sent you a msg two times, and we didn’t got an answer. We have a problem with this theme. There is some problem in code, css, and theme have an issue with it. So please – answer our question – Masonry gallery – we can’t set it as it is provided in preview. First mail was month ago, second 10 days ago, maybe more…also issue with mobile preview. We are still waiting for your support.
Hello and thanks for asking. Both of your emails have been replied the same day we received them. I can share a screenshot of needed. Please check your spam filter.
Hello,obviously the mail is lost or accidentally deleted. Can you send us an answer screenshoot or resubmit the response again?
Sure, we’ve forwarded the messages once again. Please check your email and confirm.
Hi. I am having an issue when how the prices show on my site. The higher price is to the left, and the lower to the right. How do I fix this? https://kristisheavenlycobbler.com/product/12x9/
Hello and thanks for asking. Please email support, they will help.
Dear CreativeWS, I’m very happy with your theme, I followed the steps of Installation and it works well.
But I have some problems. Some popular plugins are not compatible with this theme. For example: 1) NEXForms Plugin, gives code error with this theme. 2) Polylag Plugin, cannot be activated because it is not compatible with this theme.
Until now, I have worked on many templates with these popular plugins and it has never given me problems. Why is this happening in your theme? Would it be possible to solve these problems? I would appreciate any answer. Thank you very much.
Hello and thanks for asking. Your support email has been replied. Please check and let me know if you have any further questions.
Keeps asking to input purchase code in Theme area. It is preventing me from installing the demo. Be nice if you had in the instructions were to put the purchase code so we don’t have to spend time trying to locate it on our own. I spent 10 min already and still can not locate where to put it. Please help.
Hello. You can easy setup demo with our youtube channel or documentation. There are video tutorial with step-by-step information on it. Or you can send us support request via e-mail.
Hello, please tell me how I can install Ice Cream theme, did everything on the tutorial, restored the demo, but I did not find how to put another design option.
Hello and thanks for asking. Please check your email, it has been replied.
Hi! Pre-sale question. I need to use variable products in my project. When the cusotmer select a size I need to show a flavor, and when he choose a flavor I need to show a dought, Each option will have a different price. Can I do this with this theme? And if so, can you send me a link with a product like that? Thank you!
Hello and thanks for asking. We’re using basic woocommerce functionality in this theme. The theme will work the needed way if WooCommerce plugin without any addons can do that. Otherwise you will need to add an addon which will extend this functionality for you.
Estimado nesecito cambiar el Fonts del themes Arial Rounded MT Bold
Quiero agregar un fonts en los menus Arial Rounded MT Bold
Hello, you need to customize it. Send us support request via email. support [at] cwsthemes.com
Please check your email, I sent a message regarding the license not working on my domain. I send all my purchase information.
Hello, your email has been replied. Please let me know if you have any further questions.
Thank you for your prompt response. That means a lot in technology.
You’re welcome. Have a great day.
