530 comments found.
Hello
I have purchase yesterday, and my website after I import the demo not work at all http://bkltna.website/Hi there, contact me via my support area please https://velikorodnov.ticksy.com and I will send you backup file
I did so, and my website still not work although. I would like to inform you that any late in support ‘ll cause a business harm for me. awaiting you the next 2 hours maximum. excuse me
Hi mate, have you checked your ticket? If you have difficulties with installation, provide admin access and I will help you to install demo data
I don’t know why I should doing about 6 steps for only importing demo !! why the demo is not easy like other themes (quick install demo)
Hi there, you have php restrictions on your server
which restrictions do I have ?
Php limit time
Great theme. Can’t seem to import demo contents though. I’ll keep searching, have opened a ticket though. I might have just missed something.
Hi there, open a ticket please https://velikorodnov.ticksy.com/
I have, thanks monkeysan 
Hi mate, I replied you https://velikorodnov.ticksy.com/ticket/2077148/
Hi, Monkeysan.
Good day.
My site： https: //misokoo.com. My support liscent was expired. And i have modify the host details as following max_execution_time 3000 max_input_time 3000 max_input_vars 3000 output_buffering 4096 post_max_size 512M upload_max_filesize 512M
but my site also still running slow. When i check it with tool: https://tools.pingdom.com
Performance grade: C75 Page size: 4.2 MB Load time 2.44 s Requests: 138
Could you do me a favor if i renew the support?
Waiting for your kindly news.
Hi there, contact me via contact form on my profile page please
sent already.
Presale Question Can I make a Bulk Quantity Package in this theme. I mean to say that If i have a product with quantity of 100 package, 500 package and 1000 package can this add on above Quantity + – button on shop page. find screenshot of what i want. https://ibb.co/3FQ7f1t Thanks
Hi there, you have to activate theme before https://www.awesomescreenshot.com/image/4008897/c26f81d63276006415b3141a2ee23991 If you need my help, my support area is here https://velikorodnov.ticksy.com/
what is your php version?
version php: https://tmdt.ozi.vn/info.php
Memory limit must be 256M. Contact me via my support area please https://velikorodnov.ticksy.com with wp-admin and ftp access
Please check my ticket
Hi there, I will check it shortly
Hello Monkeysan, when I Active Theme in my partner Wp site. it say. (This page isn’t working HTTP ERROR 500) Can I know about this. Err.
Check your memory limit. In any case, contact me here https://velikorodnov.ticksy.com/ with wp-admin and ftp access
Your last update was “26 November 18”. Do you have a plan on updating the theme? It’s outdated.
I’m receiving this message.
“Your theme (Shopme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Hi there, sure. We will make update asap. Don’t worry. We checked current woocommerce files and they work perfectly with current Woocommerce version
Hello, theme is perfect, everything works prefect, however there is no option to change the phone number on top header. How to manage that ? Please email me in details.
Hi there, see option https://www.awesomescreenshot.com/image/3944583/0deb3654f4157b1646823d9212207654
CAnnot get API key to allow settings to work, VERY ANNOYING.
Cant put in ticket, says no support.
Your support does NOT work for anyone, regardless what you say above. CAnnot even edit my own theme settings for a theme I paid for. Fix your issues!
My currency is omani rial. But each time I load the website it automatically switches to Euro
Hi there, have you chose your currency via Woocommerce? Have you made updates?
Hi Mate,
did your theme support HTTP2.0?
Hi, sure
Please make sure you have purchased this theme with the account you registered current token
Hi, you have to register code https://www.awesomescreenshot.com/image/3889484/c63fe5c1ea0796f6ea522545dcdf5846 If you use Child theme, please read https://velikorodnov.ticksy.com/article/12546/
i have create a token multiole time but it show same error Please make sure you have purchased this theme with the account you registered current token
Do you use child theme?
First, your demo pages are not working. I will like to know if your theme has back-end functionality to disable responsiveness on mobile screens.
Thanks
Hi there, I just checked demo and it works. Can you check it please
Unfortunately there is no option to switch off responsive via theme settings, but I guess you can remove responsive css via child theme
Hi Mate,
i have a big performance issue. unfortunately i can’t open a ticket because my support licence has expired but maybe you could help me?
My website is really really slow!!! about 25sec to load from Gtmetrics. i am using wp super cache, autoptimize and cloudflare! i have a B score but the load time of the shop is extremely slow!
Do you know what i can do to boost the performance?
before using autotimize and wp super cache, i had wp rocket and the load time was about 9 and 12sec.
the shop runs on a personal vps using nginx. Here is the link: https://www.afrosmartshop.com
Thanks for your reply.
I see, can you write me again. Write me that you are from Ukraine to understand who are you, because usually I don’t check emails
Hi. Pre-sale question. Is it possible to have a 2-columns layout in the mobile version of the shop page? thanks
Hi there,, as I remember we added such css at the latest update https://www.awesomescreenshot.com/image/3857256/86b1c1729436cf4524d260788b13ac98
Hi. Is There a theme option to always show the add to cart button on mobile shop page and not only on hover. Thanks
Hi there, you can choose such product box view http://velikorodnov.com/wordpress/shopmewp/classic/ and see Add to Cart button constantly
I tried to make a ticket but my client bought the plugin so I don’t have the purchase code.
This affects Shopme 1.4.6. Clicking the “x” to remove a product in the mini-cart on the side of the page does not work.
In the file woocommerce/cart/mini-cart.php, the “Remove this item” url is built specifying the data item cart_item_key.
In the file config-woocommerce/assets/js/woocommerce-mod.js, the ajax_remove_cart_item function uses the data item “cart_id”, not “cart_item_key”.
In the file config-woocommerce/php/dropdown-cart.class.php, the cart_item_remove function uses $_POST[‘cart_id’] instead of $_POST[‘cart_item_key’].
I worked around this by duplicating mini-cart.php in the child theme and adding the cart_id data element, but it would be nice if this was fixed.
Also, on PHP 7.1, if the get_option( ‘wc_nb_newness’ ) value is empty, you get a PHP Warning: A non-numeric value encountered in config-woocommerce/php/new-badge.class.php function wc_new_product_post_class in the comparison using the $newness variable. It must be automatically cast to int in the comparison in PHP 5.6.x because it doesn’t generate an error in that version.
Hi there, ask your client purchase code please and open a ticket
They sent the purchase code, but when I try to make a ticket it says support is expired. I’m not sure if you can fix the ticketing system to allow bug reports without a current purchase code, it seems like you’d want to fix bugs regardless of support duration.
Hi there, the problem is that nobody has such problem. It’s separate case which we have to explorer privately. Our support is open for all valid support customers
Hello,
I want to add an image background from: Shopme>>Styling Options>>General Background Image and/or from Homepage settings>>Body Background>>Background image.I have choosen Boxed version but it doesnt work!!
Is there something I’m missing? I set the images, Update the page and nothing happens, same for the Styling Options.
Please help!
Hi mate, I replied you via email
yes i saw that but unfortunately i can’t open a ticket because my support licence expired
I see, can you write me again. Write me that you are from Ukraine to understand who are you, because usually I don’t check emails
Hi,
i just update my php version to 7.3 and on every single product page, there is the following warning message appearing: Warning: count(): Parameter must be an array or an object that implements Countable in /home/afrosmar/public_html/afrosmartshop/wp-content/themes/shopme/woocommerce/single-product/other-products.php on line 20
please help. Thanks
Hi mate, can you contact me via contact form on my profile page please. I’m on vacation till Wednesday. Till Wednesday switch php to 7.3-
Hello, Sure i do
Thanks a lot
Hi there, really keen on buying your theme. Its for a UK site, but I’d like to allow users from all over the world to use it :
1. Currency – Is there front-end user currency change on the website / mobile responsive version
2. Languages – Is there a front end user language change option on the website / mobile responsive version?
Hi there, yes, you can choose currencies via Woocommerce plugin’s settings. You can install multilanguage or single language. You have to contact me via my support area after purchase to get instructions. What do you want to change in responsive version?
