173 comments found.
Failed to install the template, there is an error on Berserk Shortcode plugin
Hi!
Why are you writing to us wherever you can write, you opened a ticket with this question, and we already answered you on https://nikadevs.ticksy.com.
Thanks!
All other Templates provide email support, only you don’t! It’s very bad …
Hi.
Envato allow to provide support via forum – almost all companies which I know use the same method, because its very organized.
Thanks!
Sorry, but we have a lot of clients writing and we can’t keep track of every question and answer everything, it is the service ticksy.com that allows us to solve everything as it should.
Thank you for understanding!
Please help me, I can’t get a full 1 click installation, and lots of errors, please ask someone to help me?
I answered you on your ticket!
If you are not going to dealing with the problem, I would like a refund please
I want you to go to the site and see that there is an error everywhere! I can’t write down all the errors because then I have to write 800 words here.
So I realize you’re not going to help me …
how much money do you take for install the template for me ?
Hi!
What do you mean specifically when you say “template”? Intall theme or install demo content?
Thanks!
can you make exceptional and help me in the Gmail ? please please please
Hi!
We do personal assistance for each client individually only through the service https://nikadevs.ticksy.com
Thanks!
Can you answer, in my ticket?
Hi!
We always respond to tickets up to 24 hours. I wrote you the answer.
Thanks!
can you answer my ticket ?
We will answer on Monday, sorry its weekends and we also need to rest
today you can ?
I answered you on your ticket!
please live preview demo is not working
Fixed
Sorry for this problem 
Hello! I can not open the demo site. 403 Forbidden Already a few days.
Hi. Fixed 
I couldn’t find SAAS theme in wordpress version, but it’s in html version
Hi, Please post a support ticket on this forum: http://nikadevs.ticksy.com/ and our support team will answer your questions. Thanks.
I didn’t purchase the theme, When i check into the wordpress demos the SAAS demo version not found, but it’s in the HTML5 version
Hi!
At the moment, demo SAAS is not yet available on WP.
Thanks!
Unable to remove header and footer for only one page, request ticket submitted please help ASAP
Hi!
I answered your ticket and am waiting for answer.
Thanks!
is there anyway i could get answered on ticket 2105629 ?
Hi!
I answered your ticket and am waiting for an answer.
Thanks!
Hi there,
Left a few tickets that haven’t been responded to in a few days and its relatively urgent. Thanks.
Hi!
Sorry for the delay, now we are analyzing your questions and until tomorrow we will send you answers and solutions to your questions.
Thanks!
I need an answer to my ticket…I havent gotten a response PUBLIC TICKET #2104435
Hi!
I answered your ticket.
Thanks!
Hi,
I have not getting any reply to tickets I have added here – https://nikadevs.ticksy.com/ticket/ its been a week now.
May i know the reason why???
Hi!
We are working on your question now. On tickets, I now answer you.
Thanks!
Well it’s taking a lot of time to reply as well as resolved issues on tickets created. and to be very frank this theme lacks on proper documentation.
P.S. I don’t want refund at this stage where I have put in 2+ weeks working and waiting for you’ll to reply and resolve my tickets. I just want to get my tickets resolved faster, so I will consider giving >3 star ratings currently it’s just < 2**
Hi!
We have answered your tickets, are you satisfied or are there any more questions?
Thanks!
Hi, after the last update the parallax blocks and the bersek settings of the rows in general no longer work. What could have gone wrong? Thank you
Hi,
Started to working with the theme today, and i still did not find how i can customize the nav bar properly.
First i was trying to keep the first header style on customizing}berserk header, the first option. But then i foun on same page that i could use a “custom header”, i started editing the “brs_header/header-01/”, and it is almost the way i want, but i find 2 issues.
1st issue is that i don’t find where i can choose the background color of the nav_Bar when scrooling down, because the header is sticky, when i scrool down it is transparent, and that looks horrible on the way im making the website.
2 issue is that the mobile menu options are all in black, even when i choose “white” for it…
Well, i could do all this by CSS, but just want to let you know that the theme has those small issues, the menu scroll down background is something really important.
another thing, when i installed the theme the first time, i had the regular nav bar, ont he left side on the nav bar we had a button that would open the top area of the nav bar, and that was looking really nice on my opinion, but i dont find option on this custom header menu to add that aswell.
thanks
Ok, just did that, thanks.
Hi!
OK, we will consider your request and will reply to you as soon as possible.
Thanks!
I feel that the support doesn’t really support anyone.
We answered you on the ticket!
is there anyway i could get answered on ticket 2105629
Hi!
I answered your ticket and am waiting for an answer.
Thanks!
Please update wp Bakery. Without license doesnt work.
Hi!
For WPBakery not new version, last version is 6.0.3, this is in our theme.
If you have some problem, please open a ticket here https://nikadevs.ticksy.com/
Thanks!
I’m not give you negative feedback. Design are great. I’m also buy your html version of this theme. But wordpress version is very very slow. Theme is so much slow in the wp-admin panel that I bought another theme for my project.
Hi!
Thank you for opening the ticket. Your request is under review, we will reply to you soon.
Thanks!
Hi, How to edit Image Map. Unable to find any editing option. Ticket already raised
Hi!
I answered you your question in the ticket.
Thanks!
Thanks! 
Getting following Error Please Help. Already raised ticket
Downloading installation package from http://wp.berserk.nikadevs.com/wp-content/uploads/plugin_archives/livicons-evolution-2.7.379.zip…
Download failed. Not Found
Hi!
Error fixed, try to install plugin again.
Thanks!
Thanks. Appreciated
hey its been 6 days since i opened a ticket 4 days no answer #2056215 please, when do i get support??
Hi!
I answered you right now.
hi!
great! thanks for the immediate response!
Привет, Проблема такая: При использовании элементы воо ^ гридфильтр нужно, чтобы была возможность при клике на название товара сделать переход на карточку выбранного товара, также у кнопки добавить в корзину тоже поставить кнопку на карточку товара. Можно ли это как-то реализовать?
Привет. Оставьте запрос на нашем форуме. Спасибо
Hi. in RTL languages not worked demo very Well
Hi!
Thanks for the comment, but please give more details so that we understand exactly where.
Thanks!
for example this demo : http://wp.berserk.nikadevs.com/home-page/?dir=rtl
Thank you we will fix!
next update?
Hi!
We upload updates to the Envato every two weeks. For customers who bought the theme, we give the new version faster before updating on the forest.
Thanks!
I have not been able to install the demo are loading more than 30 minutes and nothing, and update the theme, update the wordpress version and I have not yet, send a support ticket I hope you help me with this. regards
Hi!
I answered you on the ticket!
Thanks!
Hi! awesome theme.
is there a way to edit the columns of a footer? I’m using “footer 9” from main demo and there are 3 columns, the middle one containing a title and 2 menus that i want them off.
thanks
Thank you