4649 comments found.
Hey,
is it possible not to show the bundle tag on the product picture?
thanks
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello,
is there a possibility to send double opt in mails to newsletter sign ups?
thanks
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Is there any manual where I can get instructions how to setup layout as advertised under “Full Wide” Demo https://new-ella.myshopify.com/?fts=0
Hi spade1987,
To install full width demo, you can download preset of Home full width at this link: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data
Best Regards, HaloThemes
Dear Customers,
This comment is to notify to you that on our theme demo, it has a feature called: Recently Viewed Scrolling Popup: http://prntscr.com/p00i51 on the right hand side of demo.
This is new feature will be added to Ella theme soon, we are testing this feature so it will be not included in theme source at this time. We will release this feature soon and you can update if you would like to add.
One more thing, this time is our National Day Holiday in Vietnam, we will be back on next Tuesday, we highly appreciate so much for your support for our themes and will try to get back to your support requests ASAP when we come back to work.
Hope you have a great weekend! HaloThemes
Hi there,
we´re trying to set up two different pages both using the page.about-us-2 template. But both pages are loading the same content. Is it possible to make them different, since it´s two different pages just using the same template?
thanks
This feature is not supported at this time, you are apply the same template suffix for 2 pages. If you need to replicate the same content for new page, we can provide custom service. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, I can’t find the option to make the header and homepage slideshow look like your one in demo 10. If I use header 01, it looks like demo 10 but the slidshow goes behind the main menu. There’s no white div around the logo, menu and cart icons.
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hey guys. The Chrome Extension “Load Custom Field” is not working anymore. Shopify changed the look of the website a short moment ago. Is that the reason why?
If not, please help with this issue. I can not change the bundled discount anymore. Thank you and hope to hear from you soon.
Hi captaincorea,
Please create for us a staff account to login your website and check.
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I wrote to you twice and no answer. I also filled out the form on halo website and am finding extremely difficult to reach you. Can you please just tell me where I can insert custom css code? As many people here the logo is too small and need to make it bigger. Your theme settings do not have a way to control the width but only the height. I searched and searched throughout all these comments and they all get the same reply to email you.
What I do not understand is why keeping a mystery for everyone where to insert custom css and how to adjust the logo.
I found: .wrapper-header-bt .logo-img img { max-height: 220px; }
and I can add .wrapper-header-bt .logo-img img { max-height: 220px; max-width: 200px; }
and the logo shows nice but do not know where to insert it?
As with so many people requesting this type of help, why not include it in the manual?
Can you please help me? I bought 2 licenses. Thanks!
Hi pctech33,
Thank you for your waiting. Our team checked and got back to you via email. Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days.
Regarding the issue you mentioned with logo on mobile.
You can see that our Ella theme has logo on one line with other elements: http://prntscr.com/oyxk64 that why if logo is too big, it will affect to other icons. On mobile screen, your logo is still showing well: http://prntscr.com/oyxknm
You can use the css below to expand more for logo on smaller screen:
Go to this file: theme-styles-responsive.scss.liquid -> Paste below css at the end of file:
https://anotepad.com/notes/r4gha42However, we don’t recommend editing in code file, our technical team will support for this. And we also added for our theme source so other customers won’t have this issue.
We are preparing to release new update for Ella. Next update will have Shopify Multiple currencies, Automatic currency by location, Recently Viewed feature and more improvements.
Best Regards, HaloThemes
Ok thank you for your reply. I did insert custom css and I fixed the width of the logo. You might see already the logo is fixed. Thanks again.
Thank you 
Is ti possible to present the custom block (3 contents) one content under the other content in the mobile version. In desktop mode i have all 3 contents horizontally and I want in mobile to have them vertically.
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Is it possible to install and use the Soun page with the main theme as a page option? or they seperate? thanks
Hi redabenembarek,
Soun theme is a child theme and it is separate theme, the layout is not available in Ella theme, if you want to have Soun page on Ella, we can provide custom service
Thank you
Why not just include it within the Ella theme as a page option instead of asking for custom service? thanks
As we mentioned, it is our child theme, a separate theme and we don’t include in Ella layout
great thanks. But it would be great if it was part of ella, such a beautiful page.
Is product filter in demo website included free of charge?
Yes, Filter on our website is using Filter by tags and it is built-in theme feature
Hi, I sent you an email. Please respond.
Hi, Please let us know your email address, we cannot find it with user name. Thank you so much
Yes I emailed you guys a couple of times on a previous email thread it is from my website mrsfc dot com
Yes, thank you for letting us know, our technical team will check and get back to you ASAP.
Is product filter in demo website included free of charge?
where can i edit “Left Thumb. Images” in product page?
Hi, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Just write email to you, pls check it.
Thank you, support team will get back to you via email
Hello, i have installed the petica option of this theme. i would like to have the demo data, so that i can easily setup the rest of the site. Could you advice me on how to load the demo data.
Thank you Lawrence
Hi Lawrence,
Demo data will not include in theme source, and you cannot use it on your site.
Thank you so much
I can´t open the documentation. The site isn´t loading. What happened?..
Here is online document: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html
Hello Team, I can’t find a way to add “content section” below the products on each collection. Seem like the only way to have content on collections is as a part of “description” which will place the content above the products, and I need below. What is the best solution for this case? Thanks
Hi, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I sent the email 3 days ago, still haven’t got replay. Can you please check? Thanks
Could you please let us know your email address?
Thank you
Hi, We are now using the jewelias-1.0.0-sections-ready theme. Because we are using the Indonesian rupiah, we don’t want to have a decimal point when setting the currency. We changed the currency to Indonesian rupiah and changed the code to Rp{{ amount_no_decimals }} . In the top right corner of the details, the discount ratio is offset and becomes -100%. How can we modify the code?
Hi, we received your emails and we will reply back to you via your emails. Thank you so much
Hi，there is still a problem on the product details page. Subtotal can’t match the unit price. The price of the Indonesian rupiah is Rp299000, but the subtotal becomes Rp2990. Please help solve it.
Please forward this message to our support email. Thank you so much
Hi, We don’t want the decimal point behind the currency, please help solve it and have sent an email to your mailbox. Matt Thanks
Thank you, our technical team will get back to you via your email
Hello again,
1. What is your estimated response time if I send 12 issues/updates to support@halothemes.com?
2. Can the product variant be a standard Shopify dropdown, not a select option: https://prnt.sc/ow90yn
3. My website project requires advanced filtering in category pages. Would these apps work in the theme? https://apps.shopify.com/product-filter-search or https://apps.shopify.com/smart-product-filter
Thanks.
And…
4. Can the product page tabs be re-arranged, for example the ‘Custom Product Tab’ be moved next to ‘Description’?
Hi raagjams,
1: It depends on the nature of your requests itself, if they are easy or difficult. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. At weekends, our support is also limited because Customer Service Dept., doesn’t work on the weekend
2: Yes possible, you can setting in theme editor
3: These apps works with our theme. This app: https://apps.shopify.com/product-filter-search is our partner.
4: Yes, it is possible, change in css file and we will adjust in theme option for you to easy change
I purchase this shopify template and can not load to shopify at all. The file is over 500MB. I ask for help but no response at all. Very Frustrated!
Hi suelynn2016,
You forgot extracting/ unzip the package. You need to extract the package you downloaded from themeforest and upload the correct theme source.
See our instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you’ve just downloaded.
3/ Find this file: ella-3.0.0-sections-ready.zip in the folder New Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.
For further support request, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
