138 comments found.
Hi , Is the theme compatible with translation plugins like WPML ?
Hello,
We make the theme compatible for loco translate. You can use loco translate or if you have WPML plugin then you can easily make it compatible. If you need support about WPML compatibility, we can help you.
Thanks!
Hi
I have had your theme for over a year and every now and again something will happen for the images on my site to be displaced this happens on all pages.
I keep rewinding my site to a prior working order
Please see screenshots attached snipboard.io/z21435.jpg snipboard.io/6tpF0X.jpg
I have contacted my host( wordpress) and they say contact here directly
Hello,
Please send your login credentials to our support mail themestracehelp@gmail.com
Regards,
ThemesTrace
sure thanks, I have sent them over
Will check it!
hi, there is a problem with contact form. The information that mail was sent correctly isnt visible for people, they always think that sth went wrong, and message wasnt sent. Might you correct it, please? btw. problem especially on mobiles
thank you, Eva
Hello,
Thanks for reaching out. Hope our support will help you soon.
Regards,
ThemesTrace
Hello,
I was wondering if it would be possible to help me with an issue regarding the main nav bar / header with the logo in the center. When it’s in default blog view with the logo in the center it looks great, however if you scroll down the page the nav bar does it’s hover thing and the logo is gigantic on the left side, it ends up covering the content. I was wondering is there a way to shrink the logo when the nav bar is in hover mode? OR can we make it static so the header/nav/logo doesn’t scroll and float?
Thanks!
Hello ghostshadow,
Please, contact our support with your purchase key and website URL. Our support will help you.
Regards,
ThemesTrace
hi I need urgent help as header image change is not working
http://test.tatsatventures.com/services/ user name:- rj password:- U9yeoTpX9XzZKIjhZaHello,
Thanks for reaching out. We had tested it in our theme. Our theme raises little bit issue with the page header image. We are working on it. We will give an update soon. If you need any help, you can reach out themestracehelp@gmail.com.
Regards,
ThemesTrace
hello, i really like your theme but i face a small problem.
when i install demo content the old content deleted and when i do restore it’s delete the new one. so what should i do to keep both content ?
thanks
Hello,
We have packed Seline demo content in one bundle. When you will hit the import demo button, then it will erase the old pages. If you need any further help, Please reach our support themestracehelp@gmail.com with your purchase key.
Regards,
ThemesTrace
Hello, sir .
You say that the theme has one click demo import, but i can’t find it anywhere. could you please help me ?
Hello,
If you purchased our seline theme, please contact our support themestracehelp@gmail.com. Our support team will help you or you can check the documentation!
Regards,
ThemesTrace
Is this theme compatible with Elementor?
Hello,
Thanks for making interest in our seline theme. It is not built with Elementor but compatible with Elementor. You can build your own by Elementor. Also, we are planning to give full support with Elementor in our seline theme.
Regards,
ThemesTrace
Hi how are you?
Following theme’s instructions, we are trying to install Seline demo data, but while processing the data we always get an error and the installation doesn’t finish.
Hello,
Thanks for reaching out. Please contact themestracehelp@gmail.com with your purchase key and login credentials.
Regards,
ThemesTrace
Hello, I am taking over a site with this theme from another designer, where can i go to get the documentation?
Hello,
Please contact our support themestracehelp@gmail.com with your purchase code from the designer.
Regards,
ThemesTrace
Hi, Seline Theme, how can I load a gallery, like on your Photography Home page where the images have borders and not in a grid just equal spaces between. Thanks
Hello,
Our support replied you plenty of time over the 3-4 email, but you are not responding after sending an email. If you really need support, please discuss with our support over the email. They asked you to give the login details over the email, but you are not responding!
Here is some screenshot that our support wants to contact you, but our support is totally ignored by you.
http://prntscr.com/ng7wor
http://prntscr.com/ng7yrt
http://prntscr.com/ng7z72
See, If you actually don’t need support, I will advise you to please don’t bother us by sending the email. If you really need support from our support then please reply in your sending mail
Regards,
ThemesTrace
Hi, I recently installed Seline, and when I exit my home page, I cannot click on other pages. It shows the page names but there is nowhere to click. Thank you.
Also, my social media headers aren’t showing on any page but my home page, but I put them on my other pages.
Hello,
Please contact our support themestracehelp@gmail.com with your website link.
Regards,
ThemesTrace
Hallo zusammen, wir haben vor wenigen Tagen Ihr Theme für Kunden gekauft und nur 19 Euro bezahlt. Wir hätten einen weiteren Kunden, sind aber nicht bereit 229 Euro zu zahlen, da es den Rahmen völlig sprengen würde.
Können wir noch öfters das günstigere Angebot für unsere Kunden erhalten?
Mit freundlichen Grüßen,
Falk P.
Hello,
Thanks for reaching out. That was a promotional price. Now, this is a conversion price. We will get back to the normal price which is $59. Hope it will be okay for you.
Regards,
ThemesTrace
Vielen Dank für Ihre schnelle Antwort. wir würden das Theme jetzt kaufen sofern 59 Euro. Wie lange dauert es noch, bis wir bestellen können. Wir haben bei dem besagten Kunden bereits Samstag die Übergabe
Seline is now in normal price. You can purchase it. Happy purchasing 
.
Regards,
ThemesTrace
Guten Morgen,
vielen Dank, wir haben bereits gestern wieder eine neue Lizenz von Seline erworben. Wir erstellen nun die Website für unseren Kunden und übertragen dann die Lizenz an unseren Kunden, bzw senden ihm die Lizenznummer.
Ist das so okay für Sie? Wir löschen anschließend diese Lizenz von unserem Speicher.
Sofern das für Sie okay ist, werden wir heute oder Morgen noch eine weitere Lizenz erwerben.
Mit freundlichen Grüßen,
Falk P.
Hello,
Thanks for reaching out. Yes, You are able to purchase seline theme license for your new project. Remember that, one project license support is limited to 6 months for one single project. Yes, You can send the license to your client.
Regards,
ThemesTrace
Good afternoon,
I would like to know where I need to modify in order to change the gap between the header and the content. I want to make it smaller.
thanks,
Hello,
Thanks for purchasing our seline theme. To achieve this you have to write some custom CSS from appearance > editor. If you face any issue, Please don’t forget to contact our support themestracehelp@gmail.com.
Regards,
ThemesTrace
One thing to ask, usually I am informed through my email if this plug was updated.. My question is, do I need to DL it again and plug it in my site? do this affect the current plug? also it doesn’t update on my WP plugs as other do? just asking. coz my plugs only shows to update in my WP plug ins and from there I will just update it.
Hello,
Are you asking about plugins or seline theme? Your point is not clear to me.
Regards,
ThemesTrace
Ok sir, it goes like this. This is for the theme. recently I received notification that seline theme was updated. so on it says download the updated through themetrace account. so do I need to download this and upload again to my website? does it will not affect my current set up? I’m just asking coz I am afraid what if I upload this updated seline theme then it will ruin my site. You know recently I have contacted so much about it.. and thank you for so excellent support.
Hello,
It will not affect your website. You can update it or If you don’t want, You can do it also because this is just a minor update about the widget issue and some CSS fixes.
Regards,
ThemesTrace
Hello, I had a very bad problem installing seline widgets. I could not access anymore my c panel, and I was blocked by proxy and firewall…..After contacting my host service, they renamed the widgets folder, and all started to work….. but I am afraid of re activating the plugins again. Is it going to crash?. What should I do?
Hello,
We are really very sorry for this inconvenience. We had little bit issue with seline widget plugin, but we already fixed it and made update on ThemeForest. Please consider downloading the latest seline theme file and install this new one.
Also, Please delete the previously installed/activated seline widget plugin.
After deleting the old seline widget, please install the seline theme and activate the seline widget again from plugin installer notice.
If you still face any issue regarding the seline theme, please contact our support themestracehelp@gmail.com.
Regards,
ThemesTrace
hi kindly support me on the theme. I was expecting what i see on the preview was same when i use the theme, exactly the same. but it was not, I thought i will just choose on template on selections but how?
Please send a mail with your website url and login details to themestracehelp@gmail.com.
Hi,
I just activated the plug in, coz i do believe it was amazing as it is. But it is amazing, just so happen I am not so aware of managing it.
My expectation is that how it looks on the preview before purchase will be as is. but i really dont know how that happen.
I hope i can recieved aa support from you guys.
thanks
Please write your query themestracehelp@gmail.com with your website URL and credentials. Our support team will help you.
Regards,
ThemesTrace
why after instalation my website doesnt look like as what the preview of seline? do we have guidelines for this? please help
Hello,
Thanks for purchasing our seline theme. Please read the documentation. We had covered the demo content installation process in the documentation, but if you still face any problem please consider to contact our support themestracehelp@gmail.com.
Regards,
ThemesTrace
Hi, I ve installed all Plugins especially unyson. But I can´t find “install demo content” under tools. Is there another way to import the content? THX
Hello,
Thanks for purchasing our seline theme. Yes, You need to install an extra addon from unyson called backup & demo content. Please open the documentation you will find it details.
If you have any further query, please write themestracehelp@gmail.com. Our support will assist you.
Regards,
ThemesTrace
