135 comments found.
Hello, When “Seline Elementor Pack” is set to Active, the following message will be displayed and the site cannot be settings. Tools on some admin pages also do not display correctly too.
Warning: call_user_func_array () expects parameter 1 to be a valid callback, function’seline_shortcode_fail_load’ not found or invalid function name in /wp-includes/class-wp-hook.php on line 307
thank you
Hello,
Please reach to our support themestracehelp@gmail.com with your login details.
Regards,
ThemesTrace
The res on my photos is lower than how they appear on other sites. Can you please tell; me why this is occuring?
www.propertypromedia.com
U:Admin P:Propro19!
Please reach to our support themestracehelp@gmail.com with product license key.
Thanks!
Hello Can you explain to me how to use Elementor as a builder with Seline? Thanks very much
Hi Nicolas,
Thanks for contacting us regarding the Seline theme. You can use the Elementor as a builder and can make one built in page from Seline theme. Seline theme is basically made by Unison builder but you can use Elementor and all the other Elementor addons or WordPress plugins too.
Thanks!
HI, Love the Seline theme and has been working well for a while now. My shop page is now blank after I updated the Seline theme and the Woocommerce plugin. How do I get help to solve this? Thanks
Hello,
Thanks for using Seline theme. Please contact our support with your purchase code. Our support email themestracehelp@gmail.com
Thanks
I cannot find the purchase in my purchase history. This makes me think it was a free promotion item from Envato. If this is the case can I purchase support seperately to get the support to fix the issue we have?
Please let us know what the actual issue is. Please send an email themestracehelp@gmail.com
Hello. When trying to import the demo content of the template, it shows us the following error.
Failed to create table tmp _fwbk_wp_wc_download_log. Duplicate foreign key constraint name ‘fk_wp_wc_download_log_permission_id’
Hello,
Thanks for purchasing our theme. Can you please send your login credentials to themestracehelp@gmail.com so our support can check the issue?
Thanks!
Hello, I’m interested in buying your theme. But I was wondering if this theme will be updated anytime soon. Saw that the last update was in march 2020 is that correct? Thanks in advance for your response
Hello,
Thanks for your interest in our theme. Obviously, we will update our theme soon. Hope we will update bootstrap version and WooCommerce files.
Regards,
ThemesTrace
I’m finding that my images look very low resolution on the front end. Is there a way that I can retain the original resolution for images?
Hello,
Please contact our support themestracehelp@gmail.com with your purchase code.
Thanks!
Just wondering if you could help with a CSS code. I’d like to have an image for when the video banner doesn’t load, to be displayed in its place.
The video currently only works on some browsers, and not in mobile, iPad or safari. When it doesn’t work it shows a white space.
Can you send a custom code to add or point me in the right direction?
Many thanks
Hello,
Thanks for you comment. I am sorry that Seline don’t have this feature right now. Hope we will add it in the next version.
Thanks!
Hi,
Is there a way to adjust code to lift the dark transparent layer on the video of the following page
video-background-home-page
If you can point me in the right direction that would be great.
Thank you, this theme is incredible.
Hello, Thanks for your comment. You can add a line of CSS code to make the dark background transparent. Here is the CSS code:
.seline-homepage-one-area.seline-homepage-seven-area .background-overlay { opacity: 0; }
If you still need any help regarding the theme, please contact our support themestracehelp@gmail.com
If you like our theme, we will request you to please give your valuable review for our SELINE theme.
Thanks!
I love this theme.
I’m wanting to specifically lift the dark overlay on the video content when using video-background-home-page template.
Can you point me in the right direction?
Many thanks.
Hi I have problem during installation process. Whenever I’m trying to install demo content I have error with this message:
Maximum execution time of 29 seconds exceeded in /home/[site-folder]/public_html/wp-includes/class-wp-image-editor-imagick.php on line 365
It’s strange, because I’ve tried to change max time limit in .htaccess, wp-config.php and even on server configuration and still have this error.
Can you help me to fix it?
Hello,
Thanks for contacting us. Please send your WordPress login credentials to themestracehelp@gmail.com. Hope our support team will help you.
Thanks!
Hi! I’ve installed the theme, but I received the notification from Woocommcerce: “Your theme (Seline Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
May I ask for help?
Please contact our support themestracehelp@gmail.com with your purchase key.
Hello just purchased the theme because I wanted the Swiper Slider (Elementor) home page from the demo content. I imported the demo but I cant seem to find anything.Any instructions please?
Hello,
You can find the updated version now. Please download the theme again & import the demo content.
Regards,
ThemesTrace
Does the theme support multilanguage plugin?
Hello,
Yes, Our Seline theme supports multilanguage plugin.
Thanks,
ThemesTrace
Mobile portfolio is not clickable? Is there a way to change how the portfolio is displayed when using mobile?
Sorry, There is no different option to set the portfolio for mobile version.
Hello,
If I want to change the name “Portfolio or Photography” Where can I do this changes? Should I change the code in the php files?
thanks.
Hello,
Thanks for contacting. Please contact our support themestracehelp@gmail.com with a screenshot where you want to change the name.
Regards,
ThemesTrace
Where can I locate the documentation for the Seline Theme needed in order to customize the website?
Hello,
You will find the documentation in the purchased file.
Regards,
ThemesTrace
Hi , Is the theme compatible with translation plugins like WPML ?
Hello,
We make the theme compatible for loco translate. You can use loco translate or if you have WPML plugin then you can easily make it compatible. If you need support about WPML compatibility, we can help you.
Thanks!
Hi
I have had your theme for over a year and every now and again something will happen for the images on my site to be displaced this happens on all pages.
I keep rewinding my site to a prior working order
Please see screenshots attached snipboard.io/z21435.jpg snipboard.io/6tpF0X.jpg
I have contacted my host( wordpress) and they say contact here directly
Hello,
Please send your login credentials to our support mail themestracehelp@gmail.com
Regards,
ThemesTrace
sure thanks, I have sent them over
Will check it!
hi, there is a problem with contact form. The information that mail was sent correctly isnt visible for people, they always think that sth went wrong, and message wasnt sent. Might you correct it, please? btw. problem especially on mobiles
thank you, Eva
Hello,
Thanks for reaching out. Hope our support will help you soon.
Regards,
ThemesTrace