161 comments found.
Hello, does the meloo theme work with fusion builder? The learning curve is pretty difficult for king composer.
Hey ,
Hope you’re doing well today
Please check your ticket, we have answered your questions in detail.
Best regards, Mariusz
Hello. I’ve installed this for my label’s website which I will premier January 1st. So far things are looking great. I have 2 questions.
1. How do I change the default header images as I could not find the option to do so?
2. I want to add an additional ticket status called “At-Door” since not every event sells tickets. How do I add an additional status for “At-Door”.
3. How do I make the flyers on the event grid page a bit darker so that the text is readable off the bat?
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hi, pre sale question : it is possible to change or remove the transition page with the meloo logo ? it’s a little tiring every time I click on a link is displayed it Thanks
Hello, We all thank you for your interest our theme.
No problem with that, after purchase, please contact us via support. Then we will send you a solution. Preloader can be disabled in theme customizer.
Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Hi. I am loving the tune but I have a question. When you click in the middle of a music thumbnail it will start playing the track. But when I click outside middle it will open up another page. How can I make sure that the whole thumbnail will play music?
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
I’m having issues importing demo’s… Nothing is going through
Also how can I create a music chart like top 10, top 20 songs etc… I can’t seem to find that anywhere
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hello, do you have a plugin for the music player that I can purchase separately to work on other wordpress sites? Thank you!
Hello , No sorry player is only included to theme package.
Cheers from your Team @ Rascals Themes
Hello, I would like to remove the social media icon from the header, how can I do it?
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hello, wonderful theme. Please, what code should be used to apply a music track to the cart? Thanks!
Hello , Thank you for your kind words. I really appreciate that.
I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Thanks for the fast response, I submitted my ticket. 
Hello, I put in a support ticket about a week ago. Checking to see if anyone may be working on it. Thanks
Hello ,
Sorry it took so long for a response.
We will check your request Immediately.
Cheers from your Team @ Rascals Themes
Thanks
Is it safe to assume that my support ticket is not achievable? Still haven’t heard anything back yet.
Hi, Sorry about this, please re-open your ticket. I will back to you Immediately . Kind regards, Mariusz
I resubmit my ticket. My last ticket was closed for some reason.
My new ticket is here: https://rascalslabs.ticksy.com/ticket/2253370/Thank you.
Hello,
Done, please check your ticket.
Cheers from your Team @ Rascals Themes
hello, pre sales, question, i need ability to create venues, and artists and each venue (place of concert) and venue listing and artist create their events linking the artist or multiple artists, genres, and venues together with the events.. also would like to have some demos video and audio, available for the artist, rating, contact, subscription, etc.. Is there a front end for the band or venue place ? I can’t see how it works,
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. I will send you some screenshot from backend, it seems to me that there should not be a problem. Artists section is ready to use 4 filters. So you can give Venue filters and display artists by venue, name etc. Also details list element is flexible so you can add venue to it.
Cheers from your Team @ Rascals Themes
why does the music player stop working … no music works anymore
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
How to add a link to the radio stream to play in the player?
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
what code should be used for the BUY BUTTON to apply MUSIC item to CART?
Hello , Only JS custom code. By default you can put simple URL to release or product page.
Kind regards, Mariusz
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hello,
Thank you for your offer . We’ll be in touch.
Cheers from your Team @ Rascals Themes
Hello,
My brother buy the template for me. i used it everything is perfect for me but I have two issues.
First one : In the menu close to artists you have a small badge in red “New”. Have i can remove that or put it somewhere else in the menu ?
Second : In every page I have a big title and is very annoying so how I can remove the title ? Reference picture : https://imgur.com/hoeKnTw
Thank you for your help
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com (via your brother account).
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hello our clouds on the home page slider were showing up perfect on the demo website we setup but when we went live( same server) the clouds were not showing up on IOS devices. Can you fix these asap. Thank you
Hello ,
Thank you for reporting this, we will deal with it as soon as possible.
Mariusz
Instagram stream doesnt work anymore ? it is saying Check your ID ??
Hello , This is probably a temporary instagram API failure. I will check it. But please get in touch via our support forum. http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Ticket submitted
Hi! I updated the Theme, WordPress, Plugins. Since then Music, Gallery, Events, Artists, Music Manager is not working properly. Page not found (404). Why? Thanks.
Hello ,
404 error – Sometimes it happens, WordPress after theme update has a problem with permalinks structure, so after update go to Settings > Permalinks and click on save settings. It should help.
If you still have a problems please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals Themes
Hello,
it works. Thank you very much!
Hi friend beautiful theme..I will buy if theme is compatible with http://fmstream.org
Can I add these streams?
I would like to add radio..on the player.
Also can I add revolution slider? How does it reload.
Thanks and looking forward to buy.
Thanks alot
Hello,
We all thank you for your interest our theme and for your kind words
If the stream is in mp3 format, it should work well in the bottom player. But he will not read the titles of songs currently played. You can send me a link to your stream and I’ll check it. No problem with that Revolution Slider is available in theme package.
Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Thanks for the answer.. I will start soon and need the radio streams to work..
http://sudfmsenradio.ice.infomaniak.ch/sudfmsenradio.mp3Let me know what types of streams work best and how they are written..
Thanks for the good work looking forward to buy.
Just to clarify.. The Buy buttons on the individual songs links to Woocommerce right? And can we have variable format options for purchase there as well (like mp3, wav, stems etc.)?
Hello, We all thank you for your interest our theme.
You can set buttons as you prefer, just paste link, so you can sell songs on others platforms. Unfortunately this is not possible, just only link to the product page.
Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Bummer. You guys should add that option.. Or is it possible to get the nice player on the products for the shop pages?
Also, do we get multi-filters to use with woocommerce?
Hey ,
Hope you’re doing well today
You can add player tracklist via shortcode on the product page. No multi filters are available on custom post types like artists, music etc.
Best regards, Mariusz
If you guys can link those buy buttons on the individual songs for a music store I would buy this right now!
Hello ,
Sorry it took so long for a response, our team have a small holiday break, so that’s why the answers can take us more time.
But this is an interesting suggestion, I will add your request to our to-do list. Stay tuned!Kind Regards, Mariusz
Hi, I’m thinking of using Meloo for a new project as I like all of your previous themes. Just wondering, the default title header (eg. above a news post or custom post) is quite large (filling up half my laptop screen) and it’s not really functional so I’d try and make it a lot less high. Can that be done from within the settings? And do you have any demo installation pages which have content that doesn’t have a large header? Of course I could try and use css to reduce the height but it’s always easy if there’s already a built-in setting.
Hello, We all thank you for your interest our theme.
No problem with that, you can change default header in new metaboxes framework, please take a look:
https://recordit.co/P1pCK8lbW7Custom post is designed also by Page Builder so can be changed freely and saved as templates for future editions.
https://recordit.co/vnsCa0ALheDrop me a line if I can do anything else for you.
Kind Regards, Mariusz
