Hi!

Why do you want a refund? You are not satisfied with our product, there are some problems?

Please read this: “What’s not included in item support?” https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-

Sir i have face an issue with child theme , i created one and does want to contact with the parent theme ! I asked to help me to create child theme but you you said that i have to pay 50$ ! Unbelievable ! You must give some help !!

Please read this: “What’s not included in item support?” https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-

alright ! so you should fix the issue in that theme ” personal Trainer ” it doesn’t accept the child theme at all …what is the solution ?

I wrote to you earlier that we plan to create a child theme next year, but at the moment it is not there. At the moment, we have more important tasks than this and we cannot do it urgently.

i have got problem with my theme ! Personal trainer ! the pages don’t support full with , i added text to be in full page ,but in mobile not showing !! why is that problem ??

Hi!

Please give a link to view the page where there is a problem, and describe exactly where on the page there is this problem.

Thanks!

There is no such content on our demo site. Please show on our site what exactly does not suit you, show in the screenshots exactly where the spaces will not suit you, and so on.

Hi ! sorry i’m late , please here are two screenshots that are explaining my issue 1 https://imgur.com/kWDHOE5 , and 2 https://imgur.com/bvyzXth .

thank you best regards

Hi!

.b-single-page { max-width: 1200px; width: auto; }

you can change width from 1200 to you need.

Thanks!

and i forget to ask you about footer !! how can i add copyright

Hi!

If you mean change bottom text from footer, you can edit it in Apperance->Customizer->Theme Settings http://joxi.ru/Y2LkpWbf7bDP5m

We plan to create a child theme but next year, if you want, I can separately create a child theme for you now, write me on the mail birdyanov@gmail.com

Thanks!

thank you sir for your quick reply , i have sent you an e-mail , please check .

thank you .

Hi!

Sorry, I accidentally made a mistake in mail, here is my correct email burdianov@gmail.com

Thanks!

No problem sir ! I wrote you .

Thank you !

Hello sir ! did you get my E-mail , please i’m waiting for your answer .

thank you best regards

Hi!

All these demo pages will be on the site after the import demo, and after that you can choose another one as the main page. If you have any difficulties, write to me, I will help you.

thank you sir for quick answering , it seems that you have good support, by the way i want to add silder show , i have read that there is no slider show in your themes collections , is it possible to use slidershow pluging in hompage ? if so , would you mind to help to add it please ,

thank you ! best regards

In our demos there is no slider in the main block, but you can add your custom blocks with a slider from page builder WPBackery plugin.

Thank you for our answering …

Hi!

You install the correct archive of the theme?, make sure that you download this archive. http://joxi.ru/BA0RnZ8SMdo1bm

Thanks!

yes, I installed that

when I upload it says the link has expired

Good luck!

sorry?? how i install your theme, it’s clear that doesn’t work correctly

you wrote down what you installed and then wrote that it’s already gone. so I did not understand what the problem is, does it work or not?

Hi!

For change text in form you must edit file form.php from Absolutefitenss plugin directory http://joxi.ru/vAWyRxdigGOyKm

For change shortcodes names you must edit files from folder /composer/, for example for classes you must edit file classes.php http://joxi.ru/a2XOakLCwJ475m

Thanks!

I don’t have a absolutefitness-plugin directory or a composer directory. Do I need to extract the zips located in /wp-content/themes/absolutefitness/plugins in to the /wp-content/plugins/ folder?

You have active this plugin, please check folder /wp-content/plugins/ there must exists plugin absolutefitness-plugin folder http://joxi.ru/L21RpaNSRv0WdA

Thanks. Where do I change the email address the form email gets sent to?

Form send to admin email form settings http://joxi.ru/EA46nOgsonpaam If you need a custom email, you must edit it in code in file sendform.php from plugin directory. You must search a three location and change like in this screenshot http://joxi.ru/n2YOR1lCbwenwr

Thanks for that. The homepage testimonials and services don’t seem to be showing up on mobile. Any idea why? startsports.co.uk

Hi!

You have installed a theme version 1.1.1 but current version is 1.2.1, please download last verion form themeforest and update theme, From what I know, this version no longer has this problem.

Thanks!

Would doing that not overwrite the changes I have already made to the PHP files in the theme folder?

You made changes to the plugin but you should only update the theme and leave the plugin as is.

I have also made changes to the PHP files within the absolutefitness theme folder, and created new templates etc too.

Try to update only folder js from theme http://joxi.ru/p27o6x0uK9LE72

I have deleted everything currently in the JS folder, downloaded the updated theme and uploaded everything from the JS folder from the uploaded theme and it is still broken. Any other suggestions?

In fact, if you edit the code in the original theme, then the support does not work. But I sincerely wanted to help you, but then I can’t know the reason, I just know that there is no such problem in the latest version.

Since you changed the code in theme, I can offer you help only for additional payment, if you need it, please write directly to my email, and also indicate the access data to the admin panel and ftp. email: burdianov@gmail.com

That doesn’t make any sense. This was broken before I even edited any code, proving the issue is at your end. This should be fixed for free as it was an issue with the theme. I have also not edited the visual composer template which the homepage is using.

Hey, this problem in last version has been fixed, see our site http://fitness.wpmix.net/

Please dowload and install last version of theme.

I have just downloaded the theme again from my themeforest account and re-uploaded it, it didn’t fix the issue.

The testimonials and services are still broke on mobile.