44 comments found.
Hi there. When I activate the theme, no setup wizard! Nothing happens and I can’t import default content. Thank you
?? Someone is answering here? I have lots of bugs!! Now the calendar don’t want to show in the home page!
Hi EliEli89,
Thank you for reaching out. We’re sorry to hear about the issues you’re experiencing with the theme setup and calendar display.
To better assist you, we’ll need to check your site directly. Please provide us with access to your WordPress site with the correct credentials in our support channel so we can investigate the setup wizard issue and help resolve the calendar display problem.
Once we have access, we’ll be able to look into the setup process and ensure everything is configured correctly.
Thank you for your patience, and we look forward to helping you get everything sorted out.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I see that Booked plug-in is no longer available from BoxyStudios (https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968) – does this theme have other appointment booking options? I am worried the plugin is now not being updated/supported…
Thank you for bringing this to our attention. We have indeed replaced the Booked plugin with our very own “Scheduled” plugin. It offers robust appointment booking features and is fully supported with regular updates. Feel free to explore and let us know if you have any questions.
hello sir. does this theme support tutor marketplace or just one tutor profile?
With respect to your question here, Tutor Pro is not a marketplace theme.Tutor profile creation is also not something possible by default.
I hope this information helps.
Kind Regards,
John from Fox Themes
Support Team
When importing demo data I receive an ajax error for the Pages and Widgets sections – the others seem to import fine. I have increased the timeout request and allocated more resources on the server but it keeps happening. Do you know what could be causing this and how to fix it? Is there an XML file I could use to upload the demo data manually via FTP?
Hey there,
With respect to your query here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the update process.
Click Here To Get Tutor Pro | Education WordPress
Kind Regards,
John from Fox Themes
Support Team
Thank you for the response – I have been waiting to have my support ticket answered for over 2-3 weeks now. Any guess on how much longer I will need to wait?
With respect to your query here, I can see your last ticket was replied to a week ago. Please check into your inbox and also ensure that the email is not flagged as Spam.
Kind Regards,
John from Fox Themes
Support Team
Can you help with who it came from ? fox themes ? john gachari ? I cannot find the email ? thanks
Thanks for keeping in touch with us
In this case, the email is from our foxthemes email. Please ensure that you check into your spam folder as well.
Kind Regards,
John from Fox Themes
Support Team
i have checked my inbox and my spam filter – no email from foxthemes ?? help ?
Thanks for keeping in touch with us
In this case, we have just created a fresh ticket and sent you an email with our reply.
D. let us know if you received it.
Kind Regards,
John from Fox Themes
Support Team
Have not received anything. I need support urgently now please. Why would I be receiving an AJAX error when importing demo content? What other options do I have to upload demo content? i.e. XML file?
Hey there,
I’m not sure why you are not receiving emails on your inbox. Could you perhaps email us in a different Email address, perhaps one using Gmail. It’s most likely that your server is flagging our emails.
In the meantime also, please have your host increase your WordPress memory limit.
We look forward to hearing from you.
Kind Regards,
John from Fox Themes
Support Team
Hey there,
In this case, we have sent an email to the Email you just shared. Also please have the Email removed from the comments section here.
Kind Regards,
John from Fox Themes
Support Team
Heloo Author can you help me to find function for import demo exactly like your demo, and why after i install plugins its looks weird not same at all, even defaoult logo is different from what you advertise, can you help me to get use of Setup wizard. its say 2 minute only for my website looks like demo.
if cant i want refund please help me
Hey there,
In regards to your query here, we have replied to your original ticket. Please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I already reply and giving info that you need, pls fix it thanks
In this case, your ticket is already replied to. Please get back to us within your ticket in regards to any concerns that you may have.
Kind Regards,
John from Fox Themes
Support Team
I am seeing below texts on my site, what does that mean ?
/tutor_main
“[/tutor_main]” “[tutor_main style_bg=”bg_lx_color” bg_lx_color=”#f7f7f7″]”
Hey there,
With respect to the codes here, please ensure that you install all the required plugins
If this doesn’t help, please create a support ticket using the link below and our support team will gladly assist and guide you.Click Here To Get Tutor Pro | Education WordPress
Kind regards,Kind Regards,
John from Fox Themes
Support Team
Hello. are the following paid plugins supported: Booked (which charges annual fees) and Visual composer (which is more than $30 that you have written in the description). I’m confused about what is included with this theme in terms of paid plugins. Thank you
Hey there,
With respect to your question here, these are paid plugins and are bundled within the theme and hence you don’t need to purchase your own plugins or pay any annual fees.
Kind Regards,
John from Fox Themes
Support Team
Thank you. I read your comment from last year that the theme suffered some problems and it needed to be updated. That was 1 year ago. Is the theme fully functional now?
Hello there!
In relation to your question here, yes the theme is fully functional.
Kind regards,
John from Fox ThemesSupport Team
Hello, I sent you a message. Could you check your inbox please ?
Hello there!
In regards to your request here, there appears to be no support tickets from you.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Tutor Pro | Education WordPress
Kind regards,
John from Fox ThemesSupport Team
Hi I want to buy this theme but i wanted to ask, does this theme has a feature where the tutor can have online video lessons with the student? also can I use elementor on this theme?
Hey there,
Unfortunately the theme does not have such a feature integrated by default. The theme also primarily supports Wp Bakery page builder. We are yet to integrate it with Elementor.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hi ! I have contacted author three days ago, no reply yet, about booked plugin. Booked plugin activated but their addons are just install, when i click activate on booked addons, nothing happened. Addons are not working in Tutor theme even i installed child theme later on.
Hey there,
With respect to your query here, I checked on emails from you and I can see that you raised only one ticket on not seeing any payment option. We actually already replied to your ticket 4 days ago. Kindly check into it and should you have any questions, please let us know.
Kind Regards,
John from Fox Themes
Support Team
Hi there,
1. Can this theme be used for coaching services?
2. Can clients modify or cancel their appointments in complete autonomy through the theme?
3. Are all functionalities seen in the demo included in the theme for no extra cost? (Booking with cancellation/modification etc..)
4. Is it possible to customize the colors?
5. Is it possible to remove the number of appointments available showing up while selecting a day on the calendar?
6. Can customers pay online directly (functionality included in the theme)? What are the payment methods available?
Thanks for your leads.
7. Can the calendar be positioned Somewhere else, like further down on the homepage or on a other page of the website?
Hi Fontainebleau,
Thanks for your questions!
1. Sure, you can check our demo pages here: https://w8.foxdsgn.com/tutor/
2-3,5. Booked plugin included in the theme package. You can find the documentation here: https://boxystudio.ticksy.com/articles/7827/.
4. Yes, you can change colors.
6. As for the payments: there is no such predesigned functionality. However, in this case, you can check some 3rd party plugins to sell the services. Please note, our policy related to 3rd party plugins is that unless they are integrated into the theme in some way (Visual Composer, Grid, etc) then we are unable to provide support or guarantee compatibility for them. The implementation, customization, and troubleshooting of any issues that may arise would be the responsibility of each customer.
7. Yes, that’s right.
Take good care! Regards,
I want to purchase this theme but your post just scared me how long will it take for this update you guys are working on?? and when should I buy???
We are planning to update it on Monday. Thank You.
I have purchased this theme and im having trouble with the Preview. I have to update in order to see the revision.
Also having trouble in customize mode.
Hi PlugLordP,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Tutor Pro | Education WordPress Support
Thank You,
Anastasia.
I have not herd from y’all is there a problem??
Hello PlugLordP!
Your ticket has been located and replied to. If you need any further assistance, please reply to the received answer. We are always glad to help you out.
Kind regards,
Maria
should i re install the theme? certain sections is ontop of eachother is this due to wordpress update ???
Hi PlugLordP,
We recommend updating your theme to the latest version.
If you have any further question, kindly contact our Support Team here: Click Here To Get Tutor Pro | Education WordPress Support
Thank You,
Anastasia
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Does this theme support booking with multiple tutors?
Hi,
The theme uses Booked plugin, so all its functions are available for you.
You can check more here https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
Best regards,
Max
Does this work well with tutor lms ?
Hi,
It should work fine, but we can’t guarantee the 100% compatibility.
Best regards,
Max
Hi, I’m thinking to buy this theme and I would like to know if it is possible to set the theme multilingual? Also I can’t see the screenshots in documentation https://foxthemes.helpscoutdocs.com/collection/422-tutor. Thanks!
Hi Vollgaa,
You can make the theme multilingual with the help of additional plugins like WPML or any other multilanguage plugin of your choice.
Thank you for bringing our attention to the screenshots issue. We are working on resolving this problem.
Best regards,
Anastasia.
Does this come with the booked calendar plugin or do we have to purchase separately. Hope to hear from you soon. Thanks
Hi,
Yes, the Booked plugin is included in the Theme.
Best regards,
Max
Hi, I’m planning to buy your theme. But It seems like your theme misses the Top Bar feature. Which seems that you have mentioned in your theme documentation (who’s link you gave to someone else in there comment) But in the live demo, It doesn’t seems to be there. So my question here is, Is it there? If it is then how will it be enabled? Because it is not seen in your demo.
Hi JarvisProductions,
How are you today? I hope you all are well.
I am grateful that you took the time to write to us.
As for your question:
Would you mind to clarify to me, please, which “Top Bar feature” do you mean?
If it will not hard for you, please provide me with some screenshots about it.
After that, I will be able to give you the correct answer to your question.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Tutor Pro | Education WordPress for Education Support
Thank You, Lidia
Hi, I think your theme is what I’m looking for, just one question:
Is it possible to coordinate more than 1 tutor? and show in the home-calendar the availability of them?
thanks!
Hi appodoo,
How are you today? Hope you are doing well.
I am grateful that you took the time to write to us.
As for your question:
You can create the new page for each tutor.
The “Calendar”, which display on the main page, you can set up in the “Calendar” shortcode: screenshot you can create the new calendar for new tutor. Also you can set up the “Booked” in the “Appointments” section, which located on the “Admin Panel”: screenshot. You can read how you can set up this plugin here. There you can find the information which you interested.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Tutor Pro | Education WordPress for Education Support
Thank You, Lidia
yes, it’s a presale question because of that it deppends I buy or not the theme. And I can not open a ticket because I have not bought it yet.
I didn’t get the meaning of your copy/pasted answer, I think my question is a yes/no quite simple:
Can I coordinate more than 1 tutor?
thanks.
