44 comments found.
Demo content dont work, WPBakery and Slider Revolution very old versions and the pages are not imported correctly, although wpbakery elements exist, they are not shown.
Ticket no 3981818 has not been answerd for over 5 days. Wouldnt recommend anyone to purchase this theme.
Hi, you responded from our support team. Thanks.
For those who also have the problem of upgrading the theme from PHP 7.4 to 8.0 (which seems to be a problem that the support team here has not been able to resolve for about a year), I have adapted the code accordingly!
The issue is in the plugin: theme_support_alicante in the subfolder: includes/helpers/shortcodes.php
There, you should look for the line:
$this->$base = create_function( ’$atts, $contents = null, $base, $current’, ’$output = _WSH()>shortcodes>shortcode_output( $atts, $contents, $base, $current); return $output;’ );
You replace it completely with:
$this->$base = function($atts, $contents = null, $base, $current) { $output = _WSH()>shortcodes>shortcode_output( $atts, $contents, $base, $current); return $output; };
Upload via FTP, and you can easily upgrade to PHP 8.0…
Hi, please send us a support ticket. Our team will help you https://templatepath.ticksy.com/ Thanks.
Hello, i have a few questions before i purchase the theme, does your theme have full functional rtl as i want to use for arabic language, and is the theme responsive? compatible with elementor? compatible with calender events
This item is not supported RTL functionality. Thanks.
Hi, the demo import is not working for me. The header, slider and footer are loading but the body is empty, not page content!! I need support ASAP
Hi, please send us a support ticket. Our team will help you. Thanks.
It’s been 2 years I cant believe we still have to use jQuery Migrator to fix this theme
Hi, please send us a support ticket. Our team will help you. Thanks.
Our support ended. This should just be something in a regular update.
Hi, we just finished updating everything, do we still need the “Enable jQuery Migrate Helper” plugin installed?
Hi, Please send us a support ticket. Our team will help you. Thanks.
Hello, I cannot install the Revolution Slider plugin. I am getting this error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please send us a support ticket. Our team will help you.
Thank you. Already done that and got a replay. The replay was very fast!
I have found the problem. In the last update from few days ago, the revslider package was broken. I reported that to your support team and I am pretty sure it will be fixed very soon.
Okay.
Hi, is it compatible with WP Page Bakery or Elementor? Thanks
HI, We build the theme with King Composer. Its similar like WP page bakery
Hi! Could you please check TICKET #2641132. It would be helpful, awaiting your reply.
Thanks & Regards, Lily M.
You will get the reply soon.
Thanks.
Hi! Could you please check TICKET #2641132. It would be helpful, awaiting your reply.
Thanks & Regards, Lily M.
Hi, You got already reply from our ticket. Thanks.
Dear Support, I have updated to the latest theme version and the website showed a white screen. I de-activated all plugins still couldnt work. I de-activated the theme and used the default WP theme everything started to work again.
I had to revert back to the old version, I am currently in version 2.0 and the visual composer is not working on the page edit.
Please advise, the website is going live by the end of this month.
Thank you
Please send us a support ticket. Our team will help you.
Hi, i need documentations,cause no work theme options http://old3.commonsupport.com/doc/alicant no work this link
Please send us a support ticket. Our team will help you.
Hi, How do I get the CART/BASKET icon for the SHOP to show on the header/menu? I have tried on the on the widgets? I have submitted a ticket (PRIVATE TICKET #2539771), Thanks
Hi, You will get the reply.
Hi never had an issue or needed to contact support till now until the last week or so it would be my support has expired last week The theme is broken with the new wordpress it will not allow any options to be changed in the theme options?are we getting an update to the theme ?I see other are having issues ?
Hi, We will update the theme soon. For now, please send us a support ticket for getting the solution. Select “any html item” tab and send it.
Hi template_path I tried to import dummy content and it did not work at all. It’s get stuck on the loading and then launch an Error(0). Can you help me with that.
Hi, I have an issue with the font settings and the woocommerce not working probably, I have contacted you guys until you and you told me you have seen the issue and working on it but that was 8 days ago, no feedback or anything..I have been sending follow up messages, NOTHING! [ PRIVATE TICKET #2428277]
You will get the reply soon.
Works whit Wordpress 5.4? Log File show: 09.05.2017 Version 1.0
Hi, Yes, its work with latest WP. We have updated the changelog.
Hi, any plans to update to the latest plugins? thanks
Yes, we will push an update soon.
I purchased the Alicante theme and I am having trouble using the built-in Events plugin – can you please tell me how to input the dates and times and how to sort the events chronologically or otherwise. Failing that please tell me which Events plugin with a calendar works best with the theme. – Thank you Avraham
Please send us a support ticket, we will help you.
I am just wondering why the “Testimonials” is broken on the home page. It dosnt slide correctly, and then the text becomes mismatched with the image. This was orignally working correctly, so I should not have to pay support for something that has since broken. Please advise.
Please send us a support ticket. Our team will check the issue.