18 comments found.
Hullo, I have purchased the theme but can’t upload it’s more than 50mb please help me import the theme into Shopify
its not working properly
With the theme package we included all of the theme layouts installer files, its demo-content and wwith detailed documentation, you simply have to add/upload any particular layout install file, and follow the theme documentation.
Or yes, About any of your technical queries, you please have to contact our technical expert team at, https://support.templatetrip.com/ with all of your store and order details. for first time contact you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you!
I have checked, so anytime it’s not supported with Shopify, please solve the issue or refund me. Thank you
Good Morning,
Using your store URL, enzo-e.com or username, mamunurnabi I can not able to find any of your ticket,
for first time contact at our support-center, you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Or if you already contacted us, simply share your ticket ID.
Thank you.
This theme is not supported. I didn’t get the images, please update asap thank you
Good morning, With the theme package we’re not getting any issue like this,
If you please can share your ticket-id, if you contacted already, Or yes, for first time contact you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you.
I have sent so many screenshots. Your reply system is very bad; it’s not a good support. This is my site, then you can see it live https://www.enzo-e.com/
Good Morning, Apologies for this but if you contacted at our support-center already, can you please just share your ticket-id. (So i can able to get full conversation, and get back to you with an updates.)
Thank you.
Dear team, my wish list apps are not working. Please solve the issue
Hello, dear team, I want to purchase the them, but the issue is that it was last updated on 18 January 2023. Why do you guys stop updating? Please let me know. One Moore thinks it is working properly, RTL Arabic or no. Thank you
About the theme updates, there is not any major issue we found yet, and yes the theme is fully functional with all of the listed features.
Or yes, About any of your technical queries, you please have to contact our technical expert team at, https://support.templatetrip.com/ with all of your store and order details.
for first time contact you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you.
How can we create a custom section??
Hello, Good Morning,
Yes, The theme PayeeShop is fully upgraded and compatible with the Online-Store 2.0.
Also yes, For your technical queries, you please have to contact to our technical experts team at, https://support.templatetrip.com/ with all of your store and order details,
For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you,
Hi I liked the theme, but it is opening for me extremely slow.
I used the site: https://gtmetrix.com/, and it gave the following result for the demo site:
Grade E - Performance 47% Structure 81%
Is it possible for the site to become faster? do you have a link to the site opening fast for me to see? Thanks
Hello,
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
Thank you. Have a nice day
Hi! trying to add a language to the store it has become rather difficult. The documentation is missing some information and some images does not load. Therefore, I would like to ask after adding (publishing) a new language via Shopify, how can I add the language to the Theme? I went to theme > edit language > and then? I tried to look for the language but it seems not translation has been created. Help?
Hello,
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you now.
Thank you. Have a nice weekend 
Hi, can we place the menu ( https://prnt.sc/114ed4p ) in a sidebar? I’m gonna use a multi vendor app, and I would like to display the menu on the sidebar on vendor page. Thank you
First of all thank you for your interest. Yes, you can easily display menu on sidebar on vendor page.
Hi! does this theme works with Multivendor shopify plugin ( https://apps.shopify.com/multi-vendor-marketplace) ???
Oh yes, the theme “Payee Shop” is fully compatible with all of the most popular Shopify apps,
And about the “Multi-Vendor Marketplace” app too!
Thank you
Thank you Also super fast answer!!
First of all, thank you for your liking our theme. Yes, our theme support that app.
Hello, I bought this theme for a Shopify website and I have a problem with the Menu. It disappears for tablet screens. How can I solve this issue ? A little video to understand my problem : https://monosnap.com/file/rB3Lzh2NMkIpemJj5gnXIExzUPcye4
Hello,
Alright! Please contact our technical expert’s team at, https://support.templatetrip.com/ with all of your store and order details, For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you.
Hello! I bought this theme some minutes ago, checked installation guide, but theme do not uploads to Shopify! how I can solve it? :cry:
Could you please contact our technical expert team at, https://support.templatetrip.com/ with all of your store and order details, For the first time contact you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you.
Is it possible to have the logo centered on all layouts. All theme designs appear to be on the left with a huge search bar except in mobile.
Hello, Oh yes we cab able to set logo as center, and center section has left.
Thank you.
Nice theme , does the theme works fine with shopify “VITALS 40+ apps in one” app?
Sorry but we’re design themes to supports all default features of Shopify, but not yet checked “VITALS 40+ apps in one” app with the theme.
Thank you,
Is it possible to sell Digital Products like eBooks, Graphics & Videos with the theme? Do you have a loayout for that case?
Oh sorry but this is just not possible directly, you can try third-party modules, https://www.shopify.in/blog/digital-products
Thank you.
When I upload the theme to wordpress panel it says;
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
what should I do?
Hello, Sorry, but theme is developed and supported only with Shopify stores.
You can check Theme name and it’s Software Version, https://themeforest.net/item/payee-shop-shopify-multipurpose-responsive-theme/24623576Thank you.
When I upload the theme to my shop in Shopify, they tell me that the file size is large and should not exceed 50mb
Hello,
First of all thank you for your purchase. Could you please contact our technical experts team at, https://templatetrip.freshdesk.com/support/tickets/new with all of your store and order details, so they can able to check and help you to configure your store as per your requirement.
Thank you.
Is there a way to make it a little faster? The theme has slowed down my site considerably?
Hello,
Yes, after fully configured store, you can able to check and improve store speed with help of, https://gtmetrix.com/ https://developers.google.com/speed/pagespeed/insights/Or please contact our technical experts team at, https://templatetrip.freshdesk.com/support/tickets/new with all of your store and order details, they’ll guide you to optimize store maximum as possible.
Thank you.
Congratulations! Nice Work, GLWS
Thank you
Congratulations, Good Luck With Sales
Thank you.
Wow nice work….best of luck with sales
Thank you.
