117 comments found.
Hi,
I purchased your theme about 2 years ago. I updated wordpress and a few other plugins a few months ago and now I can’t see any content in visual composer. The content is there if I switch to classic editor, and it still displays on the front end. But nothing is showing in the backend editor, so I cant make any changes to the site!! Please let me know how I can get liscence key for visual composer so I can update the plugin and hopefully fix the issue!
Thanks, Jess
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest version of the plugin.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’m trying to import the content but it get stuck at 50%. How can I solve this? Thanks.
Hi there,
First, check out our super helpful tutorials on demo import here: https://helpcenter.qodeinteractive.com/hc/en-us/sections/360000653937-Demo-Import You should also check your server resources like described in the article below: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-ThemAlso, if you continue to have issues, please reach our support team here if you need any further help. Just submit a request and include your wp-admin access and our agent will gladly investigate and help you with this any doubt you have.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Menu items scroll across the logo on smaller screens.
See this website: https://www.vendium.nl/
check this screenshot please. https://prnt.sc/q473cu
can you help me how to show the hamburger earlyer?
Tnx
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS:
@media screen and (max-width: 1399px) {
.edgtf-main-menu>ul>li>a>span.item_outer .item_text {
padding: 0;
font-size: 12px
}
}
@media screen and (max-width: 1200px) {
.edgtf-main-menu>ul>li>a>span.item_outer .item_text {
padding: 0;
font-size: 10px
}
}If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for you fast response. this solves the problem
Hi there,
You’re welcome!
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello there. I’m trying to remove the big spacing and “Shop” text on my product pages. How can I change this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi how do I remove the “Get Started” button from the menu?
Thanks in advance
Hello,
Thanks for writing in.
Just go to Appearance > Widgets > navigate to Header Widget area and then add/remove the desired widget.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Thank you for reaching us!
This is default WordPress functionality, that works this way on all WordPress themes. If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I have made a little css customization to gif it some more space between the x and arrow. So i cannot make the misstake again to click on the x to open this witget.
Hi again,
As we said in the previous reply, this is a default WordPress functionality. If you have any issues or questions regarding our theme, feel free to submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
When we try to update the theme Fluid this give me an error:
Fatal error: Uncaught Error: Call to undefined function fluid_edge_add_meta_box() in /wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 /wp-includes/class-wp-hook.php(286): edgtf_core_map_portfolio_meta(’’) #1 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /wp-content/themes/fluid/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action(‘fluid_edge_acti…’) #4 /wp-includes/class-wp-hook.php(286): fluid_edge_meta_boxes_map_init(’’) #5 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /wp-settings.php(509): do_action(‘after_setup_the…’) #8 /wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
I read your answer to another user, but I can’t update Edge CPT to 1.2, I don’t know how. I need help.
Thanks
Hi,
If you can’t access your dashboard, open up FTP account and navigate to wp-content/plugins. Then delete Edge Core folder and you will retrieve your Dashboard. Once you’re in, install new version of Edge Core from the notification on the top of your window.
Support
Edge Portfolio part of
Qode Interactive
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Thanks!
You’re welcome, all the best!
Support
Edge Portfolio part of
Qode Interactive
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Hi! Great theme but the democontent is very slow… I also asked for this in your admin(software). Can you please arrange this asap? Tnx!
Hello,
We located your ticket on our support forum and our agent just answered you there. Please, check response on ticksy and continue conversation there, so our support agent could assist you with demo import issue you are facing off.
Support
Edge Portfolio part of
Qode Interactive
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Hi, the shortcodes are showing in the excerpt from the standard blog list widget. How can you remove the shortcodes from showing in the excerpt? Thanks.
Hello,
Each single post has “Excerpt” option that is used in Blog Lists.
You need to navigate to Dashboard > Posts > find and Edit single post > on this page find Screen Options > enable “Excerpt” > edit Excerpt field and add plain text. Helpful reading: https://wpklik.com/wordpress-tutorials/wordpress-excerpt/
Support
Edge Portfolio part of
Qode Interactive
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Hello,
The item support link for this item is not working (503 error).
I’m having an issue with the preloader pulse icon not going away – it actually works fine when accessing via direct IP but when using a normal URL the preloading pulse will stay and not go away – very annoying. Please email me at richard.schaeffer.nyc@gmail.com if you need a link to the site.
Hello,
It was a temporary issue with Ticksy platform, which is 3rd party ticketing system. Sorry about that. Please try again to submit a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
There seems to be a problem when viewing the shop page through Categories or tags. It doesn’t keep that same page layout, and follow the edge setting “Product List Columns”. Seems to default to the width of the actual image size.
For example this is set to 3 to row – https://fluid.edge-themes.com/shop/
This displays 1 per row and ignores the setting – https://fluid.edge-themes.com/product-category/accessories/
If the images are different sizes when updloaded then this displays as many it can fit on 1 row.
Thanks
Hello,
If you want to achive the same layout (3 products per row) for product category pages as it is on default shop page, please put the following code into Appearance > Customize > Additional CSS
@media only screen and (min-width: 1024px) {
.archive.tax-product_cat .product.type-product.product_cat-accessories {
width: 33.33% !important;
}
}Let us know if there’s anything else.
Best Regards, Edge
Hi,
Thanks for the reply.
Unfortunatly, I couldnt get this to work in Additional CSS.
To get this to work I have added Custom CSS to the EDGE Options > Custom Code > Custom CSS settings:
.edgtf-woo-normal-space ul.products>.product {
padding: 0 15px;
margin: 0 0 30px;
width: 33.33% !important;
}
Thanks,
Good to hear that you found a solution by yourself.
After following instructions to update the theme, it is not loading properly. As suggested in multiple support tickets on your support page (https://edge.ticksy.com//ticket/2013798/), I deleted Edge CPT before installing the theme update. Now I’m unable to reinstall Edge CPT. I tried going to yourdomain.com/wp-content/plugins/edgtf-core, but it isn’t found. Where can I find a link to download this plugin?
Hello,
Thank you for writing in!
Please navigate to Appearance > Install Plugins and install and activate Core (Edge CPT) 1.2.
Best Regards, Edge
Just updated Edge-Fluid Theme per update notification this morning 5/13/19 and received this error:
Fatal error: Call to undefined function fluid_edge_add_meta_box() in /home/content/a2pewpnaspod04_data03/66/41202166/html/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
Is anyone else having this issue? Is there a fix?
Hello,
First you need to update our theme by following instructions from here: https://fluid.edge-themes.com/documentation/#getting_started_updating_fluid and then you’ll need to update Edge CPT plugin to latest version 1.2 And then you could update other of our plugins including WPbakery page builder. If you follow these steps and order, everything should be working well.Best, Edge
Hi, will there be an update to this theme? Specifically compatibility with the current WooCommerce version and WPBakery Page Builder. Many Thanks. PS Great Theme 
Hello,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.
Edge
Nice theme but 2 big issues. #1 if you add an item to woocomerce cart, you cannot remove the item. This bug is on the authors own site also so its not specific to me. #2 the product display in woocommerce categories, cross sells in cart and also upsells are displayed wrong. This also needs to be fixed. Contacted theme support and they didnt fix any of these issues. I hope they can as i love the design. Please fix asap
Hello,
We located your ticket on our support forum and our agent just answered you there. Please, check response on ticksy. Our professionally trained support agent will gladly help you there to setup your website within our theme.
Edge
Hi
I have purchased and have the purchase code but when i enter it to try and activate the plugin it reports wrong code. It came with the bundle and says it is not needed if with a bundle. It reported an error when I tried to install the theme using wordpress so had to upload the files via FTP. Any ideas?
sorry this is activation for the slider
Hello,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Edge
OK great thanks
You’re welcome, all the best!
how come my page builders are not working?
Hello,
Thank you for reaching us.
If you installed our theme and updated WordPress to the latest version, you should install Classic Editor free plugin as well. This will allow you to use all WPBakery’s page building functionalities. Everything is better explained in this article https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Edge
unfortunately the article did not fix my problem…. 
If i renew support, can you fix it for me?
Hi,
If this is a theme-related problem, which we’ll investigate further, we will surely do our best to help you out. Looking forward to hear from you!
Edge
Still waiting on you to answer some tickets I opened over 48 hours ago!
Hello,
Support agent has been informed, your tickets will be answered as soon as possible.
Edge
I’ve got 4 open tickets, a couple nearly 24 hours old. Would really appreciate a response on them. Thanks
Hi again,
All your tickets already received response but this #1727148 and this #1726202. We informed support team about them and they’ll answer them in a couple of minutes. Thank you for your patience.
Edge
I have the following tickets outstanding: #1726202 #1726489 #1726966 #1727148
4 in total
Hi again,
Thanks for the heads-up. We will respond to all your tickets shortly.
Edge
Hi there, waiting on ticket #1727148 to be replied to since Friday. The fix you gave me on this ticket didn’t work. See my reply please. You may need login detail to sort this one
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hello I have 3 tickets awaiting fixes. They were submitted over 24 hours ago!
1727148
1798953
1798967
Please respond ASAP
Hi,
Sorry to keep you waiting, we’re in a bit of a rush these days. Our tickets are sorted by date, so everyone gets responded in the similar timeframe. We do our best to get in touch with all users, so please be patient a bit. We forwarded your threads to our support team once again, for some faster response. Thank you.
Edge
Still waiting on a fix from over a day ago on ticket #1798953
Hi,
We forwarded your ticket once again to our support team, it will be responded shortly.
Edge
Still waiting on a fix from ticket #1798953 from 3 days ago!
Hi,
Your ticket is marked as urgent and will be referred to in no time.
Edge
