422 comments found.
Hello, there appears to be a bug in the breadcrumbs in the Knowledge Base. If I have an article that is in a subcategory within another category:
Home > Knowledge Base > [Category] > [Subcategory]
When I’m on that article’s page, the subcategory doesn’t always appear in the breadcrumbs. It appears that it only will if the subcategory’s name alphabetically comes before the category’s name. The subcategory’s name will appear if I remove the article from the category but leave it in the subcategory, but that causes different issues, so it’s not a desirable workaround.
Please let me know if you need any more details from me. Thank you.
Hi,
please share your URL and the complete correct breadcrumbs path.
Lubos
My site’s content is behind a login because it contains details on business operations. I can create a login for you. Is there an email address I can send it to?
You can send me a PM.
For those interested, the author’s response is below (slightly abbreviated and edited to remove details of my site). I consider this resolved and thank the author for looking into it and taking my issue into account for a potential future update.
I think that the problem is that the article is assigned to both the category AND the subcategory. It should be assigned only to the subcategory. I mean that’s how it was meant to be at least, but I understand you want to have it like you have it.
The way how breadcrumbs work is that the script takes the first category and from it it will recursively goes to the top one.
The order of categories is determined by name by default and I do not think there is an easy way how to take depth into consideration. I mean everything is possible, but this particular thing may require some serious code revision. That said, I can take a look at it for the next update, but I can’t promise you anything.
I would like to know if it can work as a Wikipedia, that is, users can upload articles and a moderator publishes them. In your demo I don’t see the option to register or log in for users. Thank you!
Hi,
the theme does not have such feature. Maybe some 3rd party plugin can be used for that, but I can’t recommend anything specific.
Lubos
except how can the search bar be categorized as “lsvr_kba_cat” or “lsvr_kba_tag”?
Hi,
that is not possible without some advanced code customization.
Lubos
I need it, otherwise I can’t classify the contents well, I bought this theme because I thought it could be done. Can’t you help me out?
I am sorry but customization is not included in the support. Also, this would require a very advanced customization, not just line of two of some simple code. The theme uses core WordPress search functionality which simply does not search taxonomies, so this will be the same for all WordPress themes. What are you asking is definitely not a standard feature and it is not very likely you will find a KB theme here which offers it. I mean just check out other KB themes and try searching for categories on their demo sites (which is something which you should have done on the Lore demo before you purchased it if it was such an important feature) and see for yourself.
However, I do offer 30 days money back guarantee, so if you are still within this period and want a refund just let me know via PM.
BTW, since you are not the first buyer asking for this I may take a look at possibilities to add this feature in the future updates. However I can’t promise anything right now.
Search functionality doesn’t work properly.
1 – On the home page search widget when you search in “Everything” it doesn’t do search in “Forum”. 2 – When selecting “Forum”, then yes it does search inside forum, but when you click on search icon or “Show full results” its doesn’t show the forum results on the actual search page. 3 – Is there a way to disable large Search box in all pages except home page.
Hi,
1.) & 2.) I will take a look at it and will provide fix in the next update
3.) Under Appearance / Customize / Header set “Large Header Search” to “Front Page Only”
Lubos
Can you recommend a CAPTCHA code plugin for comments?
Hi,
Akismet is the most popular plugin to fight spam comments. Can’t really recommend anything else.
Lubos
OK
Hi,
I’m working on your theme right now and i really love it. I would like to know if there’s a way to make the top nav sticky on the top.
Thanks for your help.
François
Hi,
under Appearance / Customize / Header enable “Enable Sticky Navbar” option (it is the last option on that screen).
Lubos
Hello,
Please advise how I can configure my install to be formatted like your documentation: http://docs.lsvr.sk/lore.wp/
Thank you
Hi,
I am sorry but I do not understand your question, please clarify. Do you mean how to make your site look like the demo?
Lubos
No, look like your documentation pages: http://docs.lsvr.sk/lore.wp/
You mean how to make a site based on the Lore theme look like my Lore documentation? Those are two completely different designs. You will have to hire a developer for job like that.
I have a developer. Is your Lore documentation not based on the Lore theme?
This is the theme demo site:
https://preview.lsvr.sk/lore/
This is the documentation:
http://docs.lsvr.sk/lore.wp/
Are you seriously asking how to make one look like the other, or am I just missing something?
I am seriously asking if the theme I have bought can be configured to look like your documentation site. This is why I bought your product. Have I bought the wrong product?
Your theme is a documentation product, so I assumed that you used the theme itself for its own documentation.
Sorry, but that does not make any sense. Again, this is the theme demo site (please click the link). That is the design you can create with the theme and yes, it can be used for the documentation. Actually the demo also acts like the documentation, however I am not keeping it updated so I do not treat it like an official documentation for the theme. This is the official theme documentation (again, please click the link). Those are obviously two VERY different designs.
I do offer a 30 days money back guarantee so if you are still in this period, feel free to use it if you are not happy with the theme.
It makes sense to me. It also makes sense to me for a theme that provides a documentation design to be used to host its own documentation. How better to demonstrate it? Are you telling me that the theme would require substantial reconfiguration or redesign to achieve a format like its documentation?
But the demo site hosts the documentation as well. I just do not treat it like an official documentation, I do not keep the content updated, it is really just for a demonstration what can you create with the theme.
So the short answer is that this design CAN’T be created by the theme. It would never occurred to me somebody would even expect that. I mean that design is inferior to the theme design. Why would you even purchase the theme if you want to create something like that?
Again, if you are not satisfied with the theme just let me know and I will issue you a refund.
Hi, search function does not work well. I use custom fields. However, it does not search words in custom fields when searching. It doesn’t even search in “lsvr_kba_cat” or “lsvr_kba_tag”.
Hi,
the search functionality is handled by WordPress itself so there is unfortunately not much I can do about it.
Lubos
Hello,
i’d like your assistance with the Blog.
1) How can i recreate the blog page? How it works? I imported the demo and i’m using the default blog page you have to show my blogs. The page is great. I haven’t understood though how it can be reproduced, if it gets deleted. I go Dashboard -> Pages -> Blog and the only thing i see is a message saying “You are currently editing the page that displays your latest articles.” . There is not edit option from within wordpress.
2) When i use a crawler (screaming frog) to see your demo’s blog page (https://preview.lsvr.sk/lore/blog/), its pages are getting indexed and the crawling tree is perfect. I installed your demo and did not change anything in terms of indexing. However, my blog pages are not getting indexed. Have you set it as no-index somewhere in the code of the demo?
The perfect crawling tree i saw on your demo was the main reason we bought your theme and that’s why i need to fix the indexing.
Hi,
1.) blog page (as all post type archive pages) is automatically generated. You can’t edit it in the same way as standard pages. You can however edit blog settings under Appearance / Customize / Standard Posts.
2.) I have no idea how those crawlers work, but I haven’t did any special setup for indexing for my demo. Most importantly, this shouldn’t have anything to do with theme itself (but again, this is not really my area of expertise). Just switch to a default theme like Twenty Nineteen and test it out if there will be any differences. There is most likely something off in your WordPress settings.
Lubos
2.) BTW, have you edited menu links after the import? Because some links are absolute and are linked to the demo page. You need to change them under Appearance / Menus.
Hi again,
1) Understood.
2) Fixed it, though i have no idea how. I highly doubt it was a caching issue, i had fixed the menus, searched the code and checked seo plugin. I don’t know why it was not working when i checked it, but now it works flawlessly.
Thanks for the quick response.
Friendly advice: You say you are not expert but you should look into the subject of SEO. Our previous blog theme, purchased here and one of the top sellers, was rubbish in terms of SEO and crawling specifically. We could fix it but we had to basically edit its code, which is non-sense. So we researched dozens of blog themes here, dozens of the top seller themes in general and about a dozen of KB themes. The best sellers were all useless while yours, this one specifically, was the best we found on themeforest. It does the job as it should. We found it weird how no one has noticed it and mentioned it on the other themes. If a theme has indexing issues today, it’s harming your rankings so it’s useless. Your theme creates a perfect crawling path, exactly as the search engines want. Funny that you had not planned it. Some themes state that they are good for SEO. In the cases we checked, either they were lying as they were pretty bad for SEO or they did not allow us to crawl their demos which is a red flag (tells me that they want to hide something). So while you do not state it in your product page, your theme is perfect for SEO, one of the few ones on themeforest. I haven’t checked your other themes, but i can talk with certainty for this one.
Well, I am doing my best to have my HTML code semantic which turns out is good for SEO. But I never really specifically did any SEO audits or stuff like that. So if you are saying this theme is good in this area, it is just a natural outcome of my approach to the code. Anyway, I will look into this topic in the future, I am sure there is always room for improvement.
Hello,
we just got the theme yesterday. So far so good.
We’d like to know where do you get the icons of the “Front Page Sitemap” from. We have imported the demo and we’d like to change the icons of the front page. Are these font awesome or something? Can you please send us the source?
Missed it. Thank you!
Hello how to make my site look like your preview ones?
This is my site https://superlifeglobal.com/Hi,
here is tutorial on how to import demo content, which it seems you’ve already did, so make sure to select your imported front page under Settings / Reading.
Lubos
Hi, Loving the theme! Just another small question. Is it possible to set the knowledge base main page (url/knowledge-base) as the static homepage? Thanks, David.
Hi,
it is not possible without some customization. Check out this thread for example. The name of the Knowledge Base post type is “lsvr_kba”.
Lubos
Filtering article only shows 10, there is no way to see what is on page two.
Repro steps: • Create 15 articles • Add them to the same category (in this case a sub category) • Notice that there are exactly 10 articles displayed. • Notice that there is no next button.
Hi,
can you please tell me the whole context? Are you talking about the widget, shortcode or archive page? Please share a screenshot.
Lubos
Sorry, here is a short video instead.
Notice that there are 19 articles, notice that there isn’t a next button.
Since there are more than 10 articles you can’t adjust the order of the article using the plug in because they don’t fit on one page.
https://www.enhansoftdownloads.com/temp/Lore.mp4Try to Click on Screen Options in upper right corner and change number of items per page. BTW, this has nothing to do with a theme.
Changing the value doesn’t help. Only 10 are ever visible. You would know better but my guess is that because these are custom post(? or objects) WP only shows 10 post. This is part of the reason why it is important to add the sorting value to categories and articles.
It works for me. My guess is that one of your 3rd party plugins is interfering with this functionality. Try to temporarily disable all non-LSVR plugins. Again, the theme itself has no effect over this particular functionality at all.
So I finally got around to disabling all plugin. and the problem still exists, see the video (no audio) https://www.enhansoftdownloads.com/temp/LSVR.mp4
Ok I’ve found the issue. You haven’t told me that it happens only when you use search. Now when I tested it like that I do see it too.
I will include the fix in the next update. If you want to do it yourself, open inc/actions.php file and replace line 583 with this code:
if ( ! is_admin() && is_search() && $query->is_main_query() ) {
Thank you, that did it.
Necesito poner dos roles para la base de conocimientos, es decir que se duplique en su totalidad esta parte. ¿Es posible hacer eso?
Hi,
use English please.
Lubos
I need to put two roles for the knowledge base, that is to say that this part is duplicated in its entirety. Is it possible to do that?
What exactly do you mean by “roles”? If you are asking if it is possible to have two separate Knowledge Bases, then that is unfortunately not possible.
One Knowledge Bases for user and other for administrator … there is some way to do using this theme?
I am sorry but that is not possible, you can have only one KB. Your best bet is to use some 3rd party plugin for the second one.
Ok, could you recommend me some. Please
Can’t recommend anything specific, just take a look into the plugins repository.
Hi , I’ve updated the theme just now but all my content doesn’t seem to be appearing in the right section. I have two different ‘faqs’ and two different ‘knowledge base’ sections in the wordpress navigators, and I think all my content is still in the old sections. I’ve done the update using evanto plugin. How do I move content over ?
Hi,
if you’ve updated from the 1.x version, read this please. You can find the latest version of 1.x branch in the full package / Legacy folder. Make sure to remove your current version and all the LSVR plugins before you downgrade.
If you want to stay on 1.x version, you will have to manually convert your old KB and FAQ posts to the new version. Alternatively, you can try a plugin like this one. However, the best way to upgrade to 2.x is to do it on a clean WordPress installation.
Please note that since your support has already expired, you will have to renew it if you need additional assistance.
Lubos
How can you change the sort order of KB categories such that I define the exact order they are in?
For example, I want intro before everything else. I also want Using Enhansoft Reporting before Reports. https://www.enhansoftknowledge.com/knowledge-base-category/enhansoft-reporting/Thank that work for KB and Categories but it doesn’t seem to work for a mix of both. aka Intro before using. https://www.enhansoftknowledge.com/knowledge-base/introduction-to-warranty-information-reporting/
You should seriously consider adding this into your theme, IMO it should be fairly easy to do adding a column call sort and allowing me to manually define the #s. If two #s are = then a-Z sorting after that.
BTW do you have an ideas page for your themes? aka page where users can vote on suggestions for you themes? Like this one. https://ideas.enhansoft.com/
“Introduction…” is an article whether “Using..” is a Category. Categories are always displayed first by design. Mixing two together would be very complicated to code and I do not have plans for that.
I do not have any page like that. Feel free to add your ideas here.
Even if you didn’t do the mixed option but did allow for the categories and articles to be sorted using the sorting column method that would still be useful.
You mean like on front-end? I guess that is more realistic and not a bad idea. Doing it like that would even allow to mix articles and categories. However I can’t give you any ETA on that, but it sounds good so I would certainly consider it.
Just to answer your question, yes on the front end.
BTW that plug (Intuitive Custom Post Order) doesn’t work if the categories go over a page. There is no way to drag the category from one page to another page such that you can re-order them. everything is left in the order that you enter them.
What do you mean by “go over a page”?
Hello,
How do I access the API to GET knowledge base articles?
When I try to access the API the default Wordpress way with https://[hostname]/wp-json/wp/v2/, I just get a 404.
Thanks! / Adrian
BTW https://[hostname]/wp-json/wp/v2/ is for all content. If it throws the 404 then the problem is on your end. It works fine on my demo page https://preview.lsvr.sk/lore/wp-json/wp/v2/
Hi there! I am working on some update work on the website of a client who is using this theme, but unfortunately it has not been updating the theme for a long time and it does not already have an active support service. My question is really very simple: They have installed version 1.0.4 of your theme, can we update Wordpress to the latest version available without breaking the web or is it strictly necessary to install version 2.XX of your theme to be able to update the Wordpress core? Thanks in advance.
Hi,
you can definitely update the WordPress. However the new block editor (Gutenberg) is not supported in the 1.x version of Lore, so you should probably install the Classic Editor plugin as well. You can also update the theme itself up to version 1.2.1, which you will find in the full package under Legacy folder.
Please note that proof of purchase and valid support will be required for any future assistance.
Lubos
Hi, is there any way to restrict access to different things within the knowledge base? Even if I need an extra plug in?
We want to have 3 – 4 different role types with certain roles only able to see certain items. Is this possible or do I need to add other features?
Thanks, Cam
Hi,
something like that would require either some sort of 3rd party plugin (can’t recommend anything specific though), custom coding or combination of both.
Please also note that restricting any part of your site to a paywall would require an extended license.
Lubos
Hi, just purchased the theme and started setting it up, I’m wondering if there is any way to change the sidebar width?, or more percicley, change the ration between the sidebar and the page?
Currently it takes one third of the whole screen, and we would like to make it more compact, so there is more space for the actual content.
Thanks! David.
Hi,
it is possible via some custom CSS. You can try the following CSS, but there is a possibility that it would require something bit more complex to work correctly under all circumstances, and in that case, you will have to hire a coder for the job since customization is not included in the support:
@media ( min-width: 1200px ) {
body .core__columns-main { width: 75% }
body .core__columns-main--right { left: 25%; }
body .core__columns-sidebar { width: 25%; }
body .core__columns-sidebar--left { left: -75%; }
}
Lubos
Perfect, looks like it does the trick, thank you for the quick reply, that’s really awesome!
