73 comments found.
I have purchased the theme and there is a huge bug with the Woocommerce. I have contacted you via email and tried to text you on your forum, but there is also a bug on your forum that doesn’t recognize my purchase code.
Hi, I’m so sorry about that. You can create the topic on support forum, i fixed your problem: http://prntscr.com/o67b4d Please check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp.Thanks and best regards!!
This is one of the worst themes I have tested. Nothing is working and all files and plugins are outdated.
Hi, I’m sorry about that. Didn’t you buy Start up theme from us? And you said that you tested and this is the worst theme???
If you buy our themes, we will support any problem for the customers. Thanks and best regards!!
There are lot of issues in RTL theme, we have tested in arabic version but its not perfect, i have sent request to support team, she said will check and get back to me, but its almost a week still waiting for her reply., in fact RTL is not working in this theme, kindly reply to my emails, i have sent you many mails but no reply.
Hi, finally i got email from support team, and thanks to technical team to solve my issues, appreciate for your time and support Cheers!!!
Hi!! Sorry for a little delay because our country is on New Year holidays. Our 2019 Lunar New Year holiday schedule starts from 2019 – 02 – 02 to 2019 – 02 -11. During this time, we still support you, but there’s a bit of delay, hope you sympathize with that. Let us know if you still need help. Thanks!
Hi There,
I always get this message in wordpress “Activate Slider Revolution for Premium Benefits (e.g. Live Updates).” and this “There is a new version of WPBakery Page Builder available. View version 5.5.5 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Do we get license key for this plugins?
I think its waste buying this theme, in fact there is no support from this author, what is the use of buying template when there is no support., I request ThemeForest to look into this matter, as we have paid money and took template from your market place, its almost 4 days no support from author, even there are some issues in template too, in fact., the portfolio page is showing wrong information after removing from pages., why is it…,
Hi, I’m sorry about that. Our supporters supported for you 2days ago so please re-check : http://support.g5plus.net/forums/users/shahid7in/topics/ ==> http://prntscr.com/kwgfo5 Please reply in that topic & Thanks so much!
Hi, i have checked the link you shared, but nothing is showing there, except my question, i dont see your reply in that page.., send me proper link to check the solution.
Hi, My supporter have replied 3 days, 5 hours ago ,view here: http://support.g5plus.net/forums/topic/top-header-background-unable-to-change/#post-142055 : http://prntscr.com/kwxkk1 .Please re-check and let me know on our help desk. Thanks!!
Hi, I am not able to see sidebar in mobile view, i am able to see sidebar in desktop version, can you check what is the issues with theme, http://www.emsoftware.in/renew/erectile-dysfunction-treatment/
Hi, To allows the sidebar to show on mobile devices, please go to Theme Options -> Layout Options tab and turn on this option: http://prntscr.com/l3dhw3 .Thanks!
Hi, please send your account to your account to your profile: http://support.g5plus.net/forums/users/shahid7in/ so that i can check and solve your problem soon, let me know&thanks so much!
I have submitted online ticket almost 3 days ago, but still waiting for reply., really very poor support., i have asked you have to change sub title in sub pages, in every sub page on header below page name i see this sentences “Maecenas tempus, tellus eget condimentum.” with background image, how to change background image and this text., need help urgent its almost 3 days no reply from you guys…
Hi, our support team replied 2 days ago, here: http://prntscr.com/kwh1f5 So please follow your topic:http://support.g5plus.net/forums/topic/top-header-background-unable-to-change/ Thanks
Howdy buddy,
Can I get a call to action main menu button as this?: (See the Get Started button) http://atomlab.thememove.com/homepage/app-presentation-02/
Best regards.
Hi, Thank you for your interest in our theme. Yes, you can get a call to action main menu button as that. Hope you like and buy our theme. Thanks!
Hi, how to change text in this footer message “StartUp Theme by G5Theme. All Right Reserved 2017.”
Hi, Please edit in Bottom Bar Center Widget, here: http://prntscr.com/k4zam1 , http://prntscr.com/k4zb4h .Let me know if you still need help. Thanks!
Hi, i will go made if i use this theme for my project, not all doing any thing, its not worth buying this theme, unable to solve the issues… i am not able to disable most of the settings, as its not changing only..
Hi, i answered in this topic: http://support.g5plus.net/forums/topic/unable-to-change-logo/#post-137842 please create more topics for your problems, thanks so much!
Hi, i have purchased your theme but i am still not able to use it, in fact i see there are some issues in your theme, i am trying to change logo, but its not showing the logo the one i selected, it is showing only old logo from imported data, not sure whats wrong with the theme,
Hi, Please go to “Edit preset”: http://prntscr.com/k2a3lq you can scroll down and change logo: http://prntscr.com/k2a4iw, let me know & thanks so much!
Hi, i have purchased theme from you online, but i am having at present 2 issues, plz sort out this., and let me know how to solve the issues., i have attached 2 images., i need menu similar to attached one
How to remove from Home page https://www.emsoftware.in/download.png How to get similar menu in my website https://www.emsoftware.in/Screen%20Shot%202018-06-17%20at%204.46.20%20PM.pngplease suggest me with solution
Hi, Please go to my helpdesk at http://support.g5plus.net/ , create topic & give me your account wordpress, i will guide you in details or will do it for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!!
Hi there,
I am having the following troubles with installing demo.
1. on the system status page, I keep getting the following errors:
Error 1: We recommend setting memory to at least 128MB. Please define memory limit in wp-config.php file. (I have changed the values to 128M in my wp_config.php but i still keep getting same error)Error 2: We recommend setting max input var to at least 3000. (max input var to 3000 in my php.ini but i still keep getting same error)
2. when attempting to install demo, it stops and indicates an error which could be because the above issues.
All plugins have been installed and activated. please let me know how you can help asap.
Hi, PLEASE SET VALUE FOR VARIABLES BELOW IN PHP.INI/.USER.INI/.htaccess or some where(you should ask your hosting provider): memory_limit = 128M max_input_vars = 3000 Then, reset data and install demo again. To reset data you can use wp reset plugin. For more information about this pluign, you can reference here: https://vi.wordpress.org/plugins/wp-reset/ If you did all but still error, please go to my helpdesk at http://support.g5plus.net/ , create topic & give me your account wordpress, ftp account there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
Hello i keep getting this message (Install demo data error!) everytime i try to install the demo, i already made the system check and fixed all that was needed on my php. Please help.
Hi, Please check follow: 1. What version php do you using? If lower 5.4, please update to 5.4 or greater. 2. Check your folder theme has permission create/write file? if not, please set permission for it. 3. PLEASE SET VALUE FOR VARIABLES BELOW IN PHP.INI/.USER.INI/.htaccess or some where(you should ask your hosting provider): max_input_vars = 5000 memory_limit = 128M max_execution_time=300 max_input_time=300 post_max_size = 64M upload_max_filesize=32M If you did all but still error, please go to my helpdesk at http://support.g5plus.net/ , create topic & give me your account wordpress, ftp there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
Hello, When u release an update for the theme can u plz update the log so we can know what are the changes 
. Much appreciate and thanks
Hi, thanks let me know. I need wait ThemeForest approved then update it. Now is ok, you can view latest change log here: http://themes.g5plus.net/startup/changelog.html Thanks
ahh yea , okayy thankss . saw it
Hi, Any issues, feel free let me know, we will find out solution for that. And please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png). Thanks!
How do you change the font color from blue to black? Everytime I try to change it, it states to set a new preset and I do but it does not change the color.
Please change in Theme option >> Theme color to change: http://prntscr.com/itcac1. If you can’t still change that color, please click”Edit preset”: http://prntscr.com/itcawnthen you scroll down to change: http://prntscr.com/itcb87. Please click Ctrl+F5 to check, thanks so much!
These instructions does not work. This will not change the preset colors. When you change the color, it reverts back to the original blue. There is no customize on / off box as noted in the screenshot. The theme colors will not change the external colors after it is saved.
Hi, Please check that you are using the cache or not? If your site uses cache, please remove or deactivate temporary to check. If you not use cache, go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
I dont have cache set up…
I sent an email just now.
Hi, I’m so sorry but I have just checked mail. I don’t see your mail. Can you let me know you sent an email to g5plus@outlook.com or g5theme01@gmail.com? and your email name you used to sent? So I can check faster. Thanks!
Hi again! I saw your email. I have just replied email, please check mail and let me know. Thanks!
Good Morning ! I having problems with my Theme. On Rev Slider Setup, the format appears completely different in my devices when in fact the positioning for each device is according to what I want. I have my website already but with this problem I can not publish it. Thanks in advance!
And I have another issue—> On Customizing Header, I cant choose the theme of header, not available to publish the theme that I want. Thanks again…
Hi, 1. About Slider Revolution, please go to Slider Revolution, click in your Slider to edit as image: http://prntscr.com/iqzex8 then you scroll down and change your element: http://prntscr.com/iqzf8e or you can customize for each device here: http://prntscr.com/iqzgv8 2. About Customizing Header, if you select in Theme option, but the result can’t change, please go to “Edit preset” as image:http://prntscr.com/iqzj5y then you scroll down and change: http://prntscr.com/iqzjiv. Thank you very much!
As mentioned above, through the Rev Slider settings panel I see that everything is aligned but when I access the link through my specific devices the alignments are not the same as when configured. Thanks in advance for your quickly support!
Hi, please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
Good Morning ! I already sent ! Thanks
Good morning, I have supported in support forum, Thanks so much!
Yikes ! Is it me or is this theme not multilingual ready ? Am I going to have force certain navigation items through a child theme ? That would really be too bad…. Thanks
oops my bad : http://document.g5plus.net/startup/#translate 
Hi, Don’t worry, please. Start up theme’s compatible with WPML, Polylang plugin so you can create multilingual website easily. Thank you very much!
I’m still not getting a response – the slider is not showing up and the logo will not change when I changed it in settings. I previously sent an email but no resolution yet.
I’m so sorry, One day we received a lot of mail. Maybe I missed or did not receive an email from you. To faster, please go to my helpdesk at http://support.g5plus.net/, create topic our team will support for you. Or let me know email address you have used to send. I will re-check. Thanks!
Hi again, I have re-checked our email, and found email you send. I have replied on email. Please re-check and let me know via email. Thanks!
The other request was to get my logo to show. I updated it in the settings but it is not showing on the page. I sent a couple of emails on this.
Hi, I have checked and replied to you via mail. Please re- check and let me know if you still need help. Thanks!
Yes, the mobile logo is not appearing…can you fix it because it’s loaded in the settings but it is not rendering
Ok. I will check & reply for you via email. Thanks!
Yes, the mobile logo is not appearing…can you fix it because it’s loaded in the settings but it is not rendering
I still waiting on a response for the mobile logo – it is still not appearing. Is this bad code in the settings? can you respond.
I’m so sorry, please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
I still waiting on a response for the mobile logo – it is still not appearing. Is this bad code in the settings? can you respond. I sent you a private message with my credentials. The support page is not letting submit the purchase code. I put the purchase code in my private messaging. This shouldnt take so long.
Also, I wrote you another private message stating that the colors are not updating on the slider. For Instance, I want to change the color of the cta from blue to red. It will not change the red color even after I set a preset color during the edit.
Hi, Sorry for late email reply on weekends. Honest I don’t get another private message stating that the colors are not updating on the slider but now I have replied all your issue via email. Please check mail & let me know via email. Thanks!
I am having the same logo issue. I have changed them in the settings and changed the preset but it isnt changing.
Hi, your case, I need account to check, please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
Are the installation issues are resolved with this template? I ask because I saw a lot of comments in regard to it.
Hi, thanks for your interest my theme. We provide help desk at http://support.g5plus.net for all items so don’t worry. If any problem can’t solve by my theme reason, i will refund no questions. Can you show me exactly your problem? Thanks
I am having a problem submitting a support request… it keeps asking me to submit a purchase code but no field is provided. I have been wrestling with the form for 40 mins. I just installed the theme and slider is not appearing.
I sent an email to you on this issue.
Hi, we will check mail & reply to you. The fastest, you can contact with us via skype id: g5theme01@gmail.com . Thanks!
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