373 comments found.
Hello, I would like help with connecting the appropriate links to the appropriate areas. Can you help me? -Alana
Hi, Thanks for contact with us. we are ready to help you but we are not clear your question? if you describe clearly it better for us to assist you.
Best Regards
Hello. Its hard to explain. Can I send Screenshots somehow?
Yes, you can send us Screenshots via our support email at johanspond@gmail.com
Best Regards
Thank you. I sent an email a few days ago. When should I receive a response?
Still haven’t received a response. How long should this take?????
Hi, We already check your email and all issue. we provide our theme support for any bugs or any issues on our theme. custom development is not under our theme free support.
Best Regards
Hello, I am confused by response as it isn’t made up of proper sentences. If what I’m asking for is custom, can you tell me another way to get similar results? Thanks, -Alana
Update?
Hi, You need some customization of the theme to do what you want by default it not possible. if you know some WordPress customization it better for us to assist you.
Best Regards
Okay well is there a way to change (or remove) the side column for products with the info “Project Details Category: Client: Location: Date: Link:”
I would like it to say “Industry Details” and change the categories below. Let me know
IN general, how do i updated and edit all the side columns?
Best Regards
Hello, I have sent an email with some screenshots. When should I receive the response?
Hi, Thanks for your email. we check your issue and inform you as soon as possible.
Best Regards
Hello, Thank you i got a response.
I have another couple questions: How can I make the “Contact Us” Buttons go to an email or phone number, instead of a link? Let me know Thanks, -Alana
Also, how to attached a brochure to download when clicked
Hi, Thanks for your question. please go to widgets section and upload your brochure for download.
Thanks
Can there be a specific brochure for each page? Also, How can I make the “Contact Us” Buttons go to an email or phone number, instead of a link? And for the Team members: How can i connect a phone number? I have Linkedin set up as a contact option, but I want to add phone number and email as well.
Sorry you can’t upload specific brochure for each page also custom development is not under our theme support.
Thanks
Okay. I tried to upload a brochure and it didn’t work. Can you help me further?
Hi, First, you need to upload your download file on your media library or server then copy the link and insert it into the download button link section. more details please check the attached screenshot.
http://prntscr.com/pjffxrBest Regards
I would like to buy the theme, but I can’t. Neither paypal nor skrill. Is there any other form of payment? Thank you
Hi, Thanks for contact with us. maybe you can purchase it via your debit card or master card.
Thanks
Hello,
I’ve encountered a rendering problem in the responsive mode (medium mobile – 375px) in the “section heading” block of the template. I attach a screenshot to explain the bug
Mirror 1: https://imgur.com/r7Qvz7D Mirror 2: https://i.postimg.cc/kXNYWz5r/dustrial-screenshot-for-support.png
I’ve edited the demo text from “Solutions” to “Solutions for customers” to replicate the bug (I have it in my italian website) via Chrome browser developer tools
Thank you for your support! Best regards
Hi, Thanks for contact with us. it really helps us to improve our product. we solve these issues and release a new version as soon as possible.
Best Regards
Hi there, i was wondering how to access the features as per the demo template in the Industrial theme including: - Call to action button in main menu - grids on a page - having a text box span the width of the screen - adding a full width homepage slider
Do you need WP Bakery Page Builder for these features?
Hi, Thanks for contact with us. Our dustrial Theme is fully compatible with WP Bakery Page builder. you can easily create any gird, full-width screen, etc. we include all necessary plugins with the themes. when you install the theme please install and activate all the required plugins.
if you need more information please send us an email our support staff answer all the questions. johanspond@gmail.comBest Regards
Thank you!
You are Welcome!
In the VERY TOP header area, how can I place another phone number and email address to the RIGHT of what is already there now?
Hi, Thanks for contact with us. please contact us via support email. our support staff check your issues and inform you as soon as possible.
johanspond@gmail.comBest Regards
Hi, i am verified purchase customer. I need update two Premium plugins: Slider Revolution and WPBakery Page Builder
Can you help me, please? Thanks!
Hi, Thanks for contact with us. we release a new version with all the latest version of premium plugins.
Best Regards
My question is how i have to do to update the Premium plugins, please. I already sended mail.
Hi, when you install the latest version of the Dustrial theme you just need to delete the WPBakery & Revolution Slider plugins in your plugins installation page. when you delete these two plugins it showing you a notification to install these plugins again that’s it. we hope it solves your issue.
if you need more information please send us an email we provide you all instruction with screenshots.
johanspond@gmail.comBest Regards
Hi there happy with theme just running into an issue, site is running a bit slow and need to update WPBakery
Clicked: There is a new version of WPBakery Page Builder available. View version 6.0.5 details or update now.
WPBakery cannot update, it shows this message when updating the plugin:
An error occurred while updating WPBakery Page Builder: Malformed URL: “key”” is required
WPBakery current Version: 5.6 WP version: 5.2.2,
Hi, Thanks for your information. if you don’t upgrade it to the latest version it not causing any issues. whenever an update is available we try to upgrade it as soon as possible. we hope we release a new version with all the latest plugins.
Best Regards
Hi, I see you have update the theme as of 26th August does this include the new WPBakery ? also how can I update the theme with your new files do I have to download and reinstall as I have done in the first place or is there an easy way? iv made some changes and don’t want to loose them.
Hi, I’m having difficulty getting a reply for support via email so I will try on here instead. Upon purchasing the theme a couple of months ago and recently upgrading to the latest version I am now unable to:
1. Change the theme colour, this is now stuck on default orange
2. Unable to clone client slider. I.e. a Cloned client slider will not render on the front end.
3.Call to action background image is stuck using the default image and cannot be over written.
Please can I have your support for the above.
Thanks.
Please may I have your help with the above?
Hi, if you already upgrade it to the latest version you need to delete the Dustrial Master plugins because we added a lot of new features in the latest version. you upgrade the theme, not plugins. when you delete the Dustrial Master plugins it showing you a message on the top section to install it again. we hope when you activate the latest plugins it solves all your issues.
if you need more information please send us an email at johanspond@gmail.com we are happy to solve your issues as soon as we can.
Best Regards
Hi, I see that you are not answering via the comments sections, so I am contacting you directly again.
We bought your theme some months ago and noticed some issues. Please find them below:
1. No content is being rendered from the WP Bakery plugin. Only the products/services are rendered. Is this by design or a bug in the theme? The service page uses the service page template and the product page uses the product page template.
2. Where can we edit the layout of the grid items on those pages?
3. How can we edit the slug of specific projects?
Thanks
Hi, Thanks for contact with us. today we release a new version to check everything. we do not find any issues of WP Bakery plugin if you provide us your development site URL with some screenshots it better for us to check and assist you. also, you can change the service or project slug via the options page.
if you don’t want to share your development site URL here please send us an email. we are happy to check and answer you all question.
johanspond@gmail.comBest Regards
Hi there, When I duplicate the Client Slider on the Home Page it will not show in the front end. Any ideas?
Many thanks!
Hi, Thanks for contact with us. we check your issue and informed you as soon as possible.
Support Email: johanspond@gmail.comBest Regards
hi sir, please my client want me to display two projects column on the home page. after cloning the project column, how do i post different projects to these two separately ?
Hi, Thanks for contact with us. we are not provided any support for custom development also we are not clear your question? if you need more information please send us an email our support staff assist you quickly.
johanspond@gmail.comBest Regards
Dear Johan,
I deleted a project page by accident. After that i copied another one and moved it on the same position in appearance. But every time i change this page i also see that the original page wherefrom i copied it is changing exactly the same. How can I correct this?
Hi, Thanks for contact with us. can you please share your development site URL with us. it better for us to check and solve your issue.
please send us an email at johanspond@gmail.com our support staff solves your issues as soon as possible.
Best Regards
Hi, I purchased this template some minutes ago. I have installed it, its plugins and I also have activated them. After did those stuff, I tried to import demo data. The plugin “One Click Demo Import” returns me a lot of errors, here the list:
[ERROR] Failed to import “title-icon” (Media) [ERROR] Failed to import “signature” (Media) [ERROR] Failed to import “video-bg” (Media) [ERROR] Failed to import “404” (Media) [ERROR] Failed to import “technical-solutions-bg” (Media) [ERROR] Failed to import “testimonial-bg” (Media) [ERROR] Failed to import “title-icon-2” (Media) [ERROR] Failed to import “sponsored-img-3” (Media) [ERROR] Failed to import “stock” (Media) [ERROR] Failed to import “company-bg” (Media) [ERROR] Failed to import “company-img” (Media) [ERROR] Failed to import “blog-img-9” (Media) [ERROR] Failed to import “signature-2” (Media) [ERROR] Failed to import “about-left-thumb” (Media) [ERROR] Failed to import “stock-black” (Media) [ERROR] Failed to import “service-bottom” (Media) [ERROR] Failed to import “market01” (Media) [ERROR] Failed to import “market02” (Media) [ERROR] Failed to import “market03” (Media) [ERROR] Failed to import “market04” (Media) [ERROR] Failed to import “market05” (Media) [ERROR] Failed to import “market06” (Media) [ERROR] Failed to import “market07” (Media) [ERROR] Failed to import “market08” (Media) [ERROR] Failed to import “market09” (Media) [ERROR] Failed to import “market10” (Media) [ERROR] Failed to import “market11” (Media) [ERROR] Failed to import “market12” (Media) [ERROR] Failed to import “market13” (Media) [ERROR] Failed to import “market14” (Media) [ERROR] Failed to import “market15” (Media) [ERROR] Failed to import “market16” (Media) [ERROR] Failed to import “blog-content-img” (Media) [ERROR] Failed to import “16” (Media) [ERROR] Failed to import “15” (Media) [ERROR] Failed to import “project01” (Media) [ERROR] Failed to import “project02” (Media) [ERROR] Failed to import “project03” (Media) [ERROR] Failed to import “project04” (Media) [ERROR] Failed to import “project05” (Media) [ERROR] Failed to import “project06” (Media) [ERROR] Failed to import “project07” (Media) [ERROR] Failed to import “project08” (Media) [ERROR] Failed to import “project09” (Media) [ERROR] Failed to import “project10” (Media) [ERROR] Failed to import “project11” (Media) [ERROR] Failed to import “project12” (Media) [ERROR] Failed to import “project13” (Media) [ERROR] Failed to import “project14” (Media) [ERROR] Failed to import “project15” (Media) [ERROR] Failed to import “project16” (Media) [ERROR] Failed to import “02” (Media) [ERROR] Failed to import “11” (Media) [ERROR] Failed to import “video-bg2” (Media) [ERROR] Failed to import “about-right-thumb” (Media) [ERROR] Failed to import “brand-01” (Media) [ERROR] Failed to import “brand-02” (Media) [ERROR] Failed to import “brand-03” (Media) [ERROR] Failed to import “brand-04” (Media) [ERROR] Failed to import “brand-05” (Media) [ERROR] Failed to import “Fav-Icon” (Media) [ERROR] Failed to import “blog-img-2” (Media) [ERROR] Failed to import “market-img-3” (Media) [ERROR] Failed to import “market-img-4” (Media) [ERROR] Failed to import “market-img-5” (Media) [ERROR] Failed to import “market-img-6” (Media) [ERROR] Failed to import “market-img-2” (Media) [ERROR] Failed to import “005” (Media) [ERROR] Failed to import “h3-featured-three” (Media) [ERROR] Failed to import “h3-featured-one” (Media) [ERROR] Failed to import “h3-featured-two” (Media) [ERROR] Failed to import “h3-video-section-bg” (Media) [ERROR] Failed to import “02_Home-Two-FotterPage” (Media) [ERROR] Failed to import “team-member-01” (Media) [ERROR] Failed to import “team-member-03” (Media) [ERROR] Failed to import “Team 11” (Media) [ERROR] Failed to import “Team 07” (Media) [ERROR] Failed to import “Team 09” (Media) [ERROR] Failed to import “Team 08” (Media) [ERROR] Failed to import “Team 05” (Media) [ERROR] Failed to import “Team 06” (Media) [ERROR] Failed to import “226-transparent” (Media) [ERROR] Failed to import “logo-1” (Media) [ERROR] Failed to import “building-construction-dark-call” (Media) [ERROR] Failed to import “video-section-bg” (Media) [ERROR] Failed to import “title-icon-1-2” (Media) [ERROR] Failed to import “testimonial-thumb” (Media) [ERROR] Failed to import “testimonial-thumb-2” (Media) [ERROR] Failed to import “testimonial-thumb-3” (Media) [ERROR] Failed to import “dustrial-inner-thumb-min” (Media) [ERROR] Failed to import “005-min” (Media) [ERROR] Failed to import “video-section-bg-min” (Media) [ERROR] Failed to import “Home-03-Slider” (Media) [ERROR] Failed to import “home-slider-03” (Media) [ERROR] Failed to import “home-slider-01” (Media) [ERROR] Failed to import “home-slider-02” (Media)
I also tried to import data manually by uploading the files “demo-content.xml” and “widgets.wie”, but nothing changed. Can you help me please?
Hi, Thanks for contact with us. sometime it happens for server response time or max file upload limit time. we check this issues and inform you as soon as possible.
for quick response please send us an email at johanspond@gmail.com
Best Regards
Hi, We just check our theme in a fresh installation & everything is working fine here. maybe it happens for your server max upload time. please check your file upload limit or contact with hosting provider they solve your issues.
if you need more information please send us an email. we are happy to answer your question?
johanspond@gmail.comBest Regards
Hi Johan, thank you for your reply. I decided to ruin my life by manually download every media files (tot. 156) to see the full demo template and start working. Maybe it was a problem of my hosting, I tried to disable security settings based on a whitelist, but it didn’t work. It doesn’t matter
thank you so much for your help!
Hi, Thanks for understanding us. we try our best to solves any issues as soon as possible but if it hosting provider issues we are not able to do anything.
Best Regards
Dea Johan,
i tried to change the logo “Dustrial industrial Services” on the left top of the header, but can’t find out how to do this. Can you inform me where i can find this? Thank you
Please inform us if you need more assistance. we are happy to assist you.
Best Regards
Hi Again Sir, i want the top menu to stay at the top it shouldnt follow me when i scroll down thanks
Hi, We already added a option into our options page under the general settings. you can easily enable or disable sticky menu.
http://prntscr.com/oewb57Best Regards
hello 1, on the services section, of the website (using Dustrial) i need to make that page a full width blank page my client is not happy about how that page looks
2. i need the featured image off the page , its very fin in the homepage but not in the single page
Please help Urgent
This is the page
https://k79group.com/service/makyon-company-ltd/
Hi, Thanks for contact with us. please send us an email we send you some instruction with the screenshot. it just one minute works to solve this.
support email: johanspond@gmail.comBest Regards
Hi! I’m trying to change the colour of the overlay of the slider from a transparent blue to a transparent black. However when changing the colour in the style sheet it doesn’t seem to work. It works ok in my browser though. Please may I have your help? Is it driven from somewhere else?
https://pasteboard.co/InrVbXo.jpgHi, Thanks for contact with us. slider overlay color change options available on the theme so no need to edit CSS or change any CSS for the slider. please flow the screenshot we hope you easily figure out it.
http://prntscr.com/odhemcBest Regards
thanks for the quick reply but unfortunately I don’t have this option available..
https://pasteboard.co/InxiP2m.jpgHi, maybe you install the old version. our theme current version is 1.0.8. please send us an email our support staff send you the update file & assist you how to update the theme without losing any data.
johanspond@gmail.comBest Regards
Thanks! I emailed on Friday.
Thanks for your information. we already replied to your email.
Best Regards
I sent you a mail to activate wpbakery plugin….check once
Hi, Thanks for your information but nothing on my inbox.
Thanks
sent you mail again and please check and do needful
Hi, Check your issues everything looks fine.
Best Regards
Please activate Page builder and Slider Revolution
Hi, We have no right to provide you the activation key of any premium plugins. if you don’t activate the license key it not causing any issues. if you want to use the premium features of these plugins you need to buy your personal license.
Best Regards
Hello,
I would like my Linkedin link to open in a new tab. I did not find in Theme Options-> Header Setting.
Can you tell me how?
Thank you in advance !
Hi, Thanks for contact with us. we added a new option for open social icons links into a new page or self page. you can find the setting under the Header settings section. we just release a new version of our Dustrial Theme. we hope you notified you as soon as possible. if you already customize the please update the latest version carefully.
Best Regards
Hello,
I updated the theme and I have no new option to open the links in a new tab.
Can you please watch?
Thank you in advance !
Hi, Thanks for contact with us. you need to update the theme & plugins. if you only update the theme this options not working. you also need to update the latest version of this plugin.
Best Regards
Hello, all my plugins are up to date.
Hi, We recheck your issue in our latest version again everything is working fine. can you please check it carefully.
Best Regards
Hello,
I have checked I still can not, I can send you access to my site to log in and watch for yourself. I send them to this email: ‘johanspond@gmail.com’?
Hi, No need to send us login access because we do not provide any customization support. if you need any customization support please hire someone for it.
Best Regards