229 comments found.
Hi,
setup and install theme demo still not work visual composer when open page in edit mode in website
Hi, don’t worries, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Whenever i upload the Slider Image, my Theme wont work Properly
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hello the Mobile menu is not working at all. I already submitted a ticket. Please fix asap.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Ok I did and will check
Ok I haven’t gotten a reply yet. The most important thing is the mobile menu. Please fix it. Thanks
We are on it, will get back to you shortly via ticket. Thanks!
Thank you Guys
Hello our WP Bakery Visual Composer is not showing up in the backend. We enabled it and and all the demo content is showing up just fine but the “BackEnd” button to switch the editor to the Visual Composer is not showing up. Please fix this asap. We already submitted a ticket to support. Thank you
Ok, we will check and get back to you shortly via ticket! Thanks!
Nevermind Support had the answer waiting for me. Thanks Guys
We really like options 2 (ngo) and 4 (charity). There are elements to both that we really love and wondered if we could combine the elements. For example, in option 2, we really like the gold bar below the main image (not sure what this is called? Header bar?), but we also really like that option 4 has a secondary navigation. Is there a way to combine elements from the various templates?
Hi Yeb, You can combine with 4 home pages together. If need any help to combine it, you can talk with us on ticket support, we can help you about it. Thank you!
I purchased this theme very recently. Some part after installation is not working after the installation. Can you please because it may be an easy fix for you. 1. The color at some places are Lime green instead of the theme color of blue. 2. The footer is not working. I attempted to get the footer but no luck. 3. The title bar is not available.
Your help is much appreciated.
Thanks & Regards
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you now. Thanks!
Hi
I purchased this theme recently. Some part of the theme is not working. I attempted to fix that but still did not work. 1. At some places, color is lime green instead of dark blue theme color. 2. Footer area is not working. 3. The title bar is not coming up.
Let me know if you are willing to help, I will send you the username and password of cpanel and wp-admin.
Thanks
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you now. Thanks!
Mobile “hamburger” menu not kicking in. The main nav isn’t changing to mobile on narrow screens.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you now. Thanks!
Ticket opened, thanks!
Hi There,
When I install all the plugins required from theme it does not install visual composer. Is there any method to install visual composer? It will be very hard to customize the pages without visual composer.
Hope to get a quick resolution.
Thanks
Kind regards,
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you now. Thanks!
We have a problem. I don’t know who has access to the logins shared with the team, but images have been deleted from the account leaving the site empty. No one has access to logins except I and your team. There is no way images can be removed from the media without direct access to the site. Please can you explain what’s going on in the site. Thanks
Also on checking further I realize the metric of the site has been documenting error logs on the framework customization that handle re-sizable posts. This is quite urgent as the site is partially down due to this.
Thanks for your prompt response
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
what are the web server specifications needed so that i provide to my web host
can i make payments with master card or mpesa(if you are not sure what mpesa is please google )
Hi, You can use Goza theme for any hosting. But here is best hosting we recommended https://www.siteground.com/. You can use Master Card for payment. Thank you!
hi, I will contact you via ticksy. just found the link 
Hi, We have answered you via ticket. You check.
Where can I find the documentation? There is nothing on the official website. I have many questions about the topic:
- The woocommerce files are out of date. How to fix? - How to update WPBakeryVisual Builder?
Honestly, I am dissatisfied with the purchase.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and get back to you asap. Thanks!
Hello, I purchased the theme. How do I add a DONATE button to the header menu next to the navigation items?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hello—
I emailed several days ago, I purchased the Goza theme a couple of weeks ago and I need to understand what the issue is as to why the demo theme isn’t installing for me.
Thanks Anna
Thank you Anna, we will check and get back to you via ticket. Thanks!
I am very happy with the support. Is there a way to get the logo on the home page to redirect back to the home page. So that when they cluck on the logo it loads up the home page.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Purchase code: 5c108dad-d607-4b38-a2d6-59b51b130b57
Hi—
I just bought Goza theme, I imagine it would be as beautiful on my site as it is yours if I could install it without getting error 
I’m trying to Install the Goza Dream theme and it throws up this: Failed to create tmp table _fwbk_wp_2vnk7rgfc5_wc_download_log. REFERENCES command denied to user ‘o79f42723601683’@’148.72.16.5’ for table ‘wp_woocommerce_downloadable_product_permissions’
I don’t need woocommerce in the first place, so I’m not sure what to do about it. Can you help?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
I am just seeing your reply form 5 days ago! I’m sorry for sending another email, I just didn’t get a notification about your reply. I’ll submit a ticket, thanks!
Thank you, we will check and get back to you via ticket. Thanks!
Also, how do I setup the top bar shown in Goza General even though I’m using Goza NGO demo? Thank you!
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I just submitted the ticket. Thank you!
Hi, I have some issues that I need help with in terms of the theme. How can I make the logo larger on the menu or display at full size? In the customize interface there is no option to modify logo height and width. Also, I make edits in the customize interface and they are not showing up. Specifically modifications I make to the footer section like the copyright area. Does this feature work better in a certain browser or could some other conflict be causing this?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
First of all I want to thank you for all your support wit my theme. I have never seen a support so active in resolving issues and concerns.
I made a few request for modification of the icons at the top of the title bar to green and the hover buttons to green from the present purple because I realize even though we wanted to follow the brand colors it was not legible of the pages.
Again my apologies but if this can be resolved for me I would appreciate it. I sent instructions to the private ticket
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!