4623 comments found.
Some months ago I tried to install the v4 but there is a problem with elementor Page builder and yoast seo premium plugin. When we are in settings some functions create conflict with each other and as a result there is problem and a kind of malfunction within the newest version of the template. Please let me know if this bug have been resolved until now with your constant updates here 
Hello,
It has been solved. You can also disable pagebuilder option in Yoast. But the new version will be fine.
If you still have the problem, please contact our support team.
Thank you,
Rob
Actually I remember that you had told me then that by disabling the page builder the problem had been solved. But I am asking you again now, because I am about to update the v4 in a month and I want everything will be fine. I use the yoast seo premium plugin in my site and I am not in the mood to have the same problem when I update the template. I can send a message to the yoast plugin or to the elementor support teams but I suppose now it will not be necessary by reading your answer to my question here! In any case please take this into consideration
Best regards,
Hello,
It’s fine. We didn’t hear anything from our clients about Yoast yet.
The best way for you is by contacting our support team if you have more questions. As you may know, this forum is not for support issues.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Question: Is there a way to export the Listings sections only into a Excel sheet?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Unfortunately, there is no option for it. You should find a plugin for it. We have heard that WP all export plugin works fine.
If you have any questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Pre-purchase questions. I don’t see that it’s possible to charge different prices for listings. I’d like, for example, Free, $10, $50, etc. and be able to have a listing duration. Also, how long will the special pricing be available? <ducking>
Hello,
Please have a look at this addon. It’s an event period you can get this addon.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Few questions on this theme. I don’t mind using the Free Woocommerce payment gateway to handle recurring subscriptions if your theme reminds people their subscription is about to expire or let’s me order let’s say a yearly package. If you support Paypal and I don;’t need to use their recurring subscriptions that works also. Only other questions are can I add extra URL fields for a business owner to possibly use for let’s say showing their other locations or linking back to their yelp order button for a restaurant? Lastly, adding the ability to book appointments possibly via a third party app thru Webba? Do let me know ASAP.
Hello,
For subscription, you need to have WC subscription plugin. lava payment addon works with it. We are not sure about Webba plugin. We didn’t work on compatibility.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
I am thinking about purchasing this theme. It seems pretty awesome. Great job! I just want to check before if Ajax Search and Social addons are included in the theme or I have to buy them as an extra. Which plugins/addons are included? Is there any to place events in the map and search box?
Thanks for your help!
Hello,
Please have a look at this notice. ( https://intro.wpjavo.com/theme/jd/addons/ ) Unfortunately, we don’t have events. You need to see our demo and you need to customize it. If you need to hire someone, you can still talk to our developers. Please see the link on this comment.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Yes, I checked that page but I am not sure which functions are included in the default theme and which are not. Are they listed anywhere? I already contacted customization service as you suggest and I am waiting for the answer, thanks for this.
Could you please confirm that all the addons listed in the attached link (https://intro.wpjavo.com/theme/jd/addons/) are not included in the theme and should be payed as an extra? Is there not a pack? Kind regards,
Please have a look again. It’s clearly written the list of basic package. These will be included.
Thank you,
Rob
What’s the price of your addons please
Hello,
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, as an old user of previous versions what is the cost of having to update to Version 4? I read on Javo page it says 70% off for older users.
1. what is the cost to move to version 4 with the 70% 0ff coupon? Which specific plugins are offered at this discount?
2. will you still be properly supporting previous version users? If so for how long? And why Isnt updating to version 4 free for existing users?
3. In version 4 is there still an option to claim a listing?
Thanks
Hello,
We only do maintanence update for the old version. Most of our clients are using v4. It has been quite long.
Yes, it has the claim option and it will be also improved in near future by lava code team.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks, but the link does not tell me how much the cost is for the basic addons if you already have a previous license. Personally .I think its pretty awful that existing users have to pay again just because you have updated the product. This happened when we moved from version 2 to 3 and now again from version 3 to 4
If you have the license, we can assist you. Please contact us via email with your account email in lava code. Please understand if our response can be a little bit delayed due to a weekend.
Javothemes@gmail.comHello, Your demos are currenty not working …
Hello,
Thank you for the report. It was shortly not working and working now.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi guys, I used your theme for a client who was very happy. Now I would like to purchase a new license for another client. But before I purchase I would like to know: 1 – how to find the file and update the ex. text as shown in the screenshot here: https://prnt.sc/p9u1io 2 – The new client also like to know if is possible 360 to be the default timeline on page opening. Thank you.
Hello,
Happy to hear that you like our product.
1. It should be possible to change by placeholder field. If it’s not working, you need to contact our support team to see the details.
2. I am not sure what you mean about 360. Can you please give us the details?
For better tech issues, you should contact our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks for the reply Rob. I guess the placeholder that content this text is an image. I’ll try to find it. And I really like your new updated look of the Javo directory. About the 360 – you know when you open a listing page you have by default an image in the timeline. Can I set a listing, when the page is opened to load by default the 360 instead of clicking the button to load it like in this screenshot where is the yellow arrow? (https://imgur.com/2NGSwSO)
Hello,
I thnk you emailed us. We will check and get back to you.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there I am having issues with the theme, I can’t get the icons to work, also when searching i can’t get the map to work http://findcbdbrands.com/ and it changes logo/hides footer when searching
Also this plugin doesn’t work. [lava_working_hours format=”12”]
Hello,
We are sorry for the late reply due to the weekend off.
Please contact our support team the icon issue and ask the newest core plugin.
https://intro.wpjavo.com/theme/jd/addons/ You need to install the addon. Please also talk to our support team.Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
I had purchased the theme two years ago (v. 3). Now, I follow your instructions to update to v. 4, but I failed (up to 6 times). How can I updated?
Hello,
We are sorry for the late reply due to weekend off.
We have V3 clients and they mostly didn’t have a problem.
Please have a look at this doc. ( https://intro.wpjavo.com/theme/for-old-users-directory/ )
If you still have a problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
HI, I am keen to buy this theme and would like to know if the addons come bundled with the theme ? and is there Facebook or gmail login options available on your theme ?
Hello,
We are sorry for the late reply due to the weekend off.
Yes, you can get the basic addons which you saw all features in our demo. https://intro.wpjavo.com/theme/jd/addons/After you purchase, please contact our support team.
Unfortunately, you might need to find a plugin for facebook, gmail login for now. it will be added as an addon in the future.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Why can’t I get updates from Lava Code about the plugins I purchased for Version 3? The map no longer works on my site and I was hoping that updating the plugins would help but I can’t update the plugins and I can’t download them from the Lava code site.
I’m not moving to Version 4 because I had to create pages for categories and locations because the map was not working and I’m not re-creating 40+ pages.
I’d submit a ticket but I can’t.
Hello,
As we already told you that you need to extend your support if you need to use our support site. It’s by Envato support policy. not ours. Everybody is also doing so. Your issue is related to a tech support issue that our support team needs to see. You might have done something. That’s why it doesn’t work now. You need to talk to our support team.
As we already provided you we always post the notice about addons. ( https://intro.wpjavo.com/theme/jd/addons/ ) If it’s expired, you need to extend and our support team provide coupons. You missed it. But we posted a lot of notices at the time.
If you want to keep V3, you should contact our support team what to do for addons. They will assist you.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
We are on a local holiday until this weekend. (It’s the biggest holiday here). Please understand if our responses are delayed a little bit.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, can anyone tell me if support is included with the purchase if this template???? No one is responding. Very frustrating…
Hello,
We are sorry about that. However, please understand our response can be delayed on weekends, holidays. You’d better use our support site.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
How do you create a mega menu like the one on your demo page? I have created a mega menu on my own site using the Javo documentation, however the spacing does not look the same. Thank you.
Hello,
You can find padding, margin setting on style tab to adjust or change it.
If you still have the problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Dear support: I get the_content error when editing the product by elementor And the Woocommerce product is not displayed Thanks for the help
product single page not showing ! when wordpress theme change woocommerce single product page showing
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
We don’t support WC page builder. There will be an addon for it. But not yet. For WC single detail pages, it will be fine on next updates. or you can get the newest core plugin in advance from our support team.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hello thank you for your good support … My problem was fixed
Hi, do I have to purchase the addons? I do not see the claim, review,etc.
Hello,
You can get the coupon of addons. you need to contact our support team. It may take a little time.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, I am getting an error message with my google map: Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Im interested in this theme, but I want my users to be able to generate a ranked list of the top listings in a certain area. Is your theme capable of this?
Hello can someone answer this???
Hello,
Check your email. Answered there.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
